Before embarking on the specification of the iOSH System, OSHD engaged a consultant to conduct a detailed organisational assessment of the OSHD existing operational systems and processes needed to support its core business, with the aim to redesign, or improve the core business processes for greater efficiency and effectiveness. The information gathered together with the IT Planning report done by MOM was used to produce a comprehensive and coherent information architecture centered around the redesigned processes which is then translated to a set of high level functional requirements for the development of iOSH System. The review study also includes the feasibility of obtaining the required processing information through the existing data which is residing in the various operational databases within the division as well as outside of the Ministry of Manpower databases. The study looks into database synergy with the various modules in the new single unified application system, as well as the data residing in the systems of external parties such as other ministries, statutory boards, economic agencies, and private bodies. The Business Process Redesign Study was concluded by KPMG in 2006 and the tender for the development of iOSH System was awarded to NCS Pte Ltd in Sep 2007. The System was successfully launched in Feb 2010. The project involves more than 300 MOM staff from OSHD and MOM IT department and at peak, more than 100 NCS developers were involved.
To enhance and integrate the then disparate systems, iOSH was initiated to realize strategic outcomes of the new Workplace Safety and Health Framework by collaborating across departments through a common platform. It eliminates boundaries through end-to-end integration to both intra and inter-agency. It enables effective processing, research and analysis by providing a holistic view of OSH profiles of workplaces. It has also enabled better outreach to public via improved e-Services.
For the implementation, 9 stakeholder categories and 77 impacted stakeholder groups were identified and prioritised based on critical stakeholder communication need dimensions. External stakeholder groups include informants, doctors, competent personnel (CPs), designated factory doctors (DFDs), audiometrician, management representatives and the general public. Internal stakeholder groups identified include case managers, processing officers, inspectors and specialists.
Other than the identified stakeholders groups, the development of iOSH involves the participation from various government agencies and bodies such as Ministry of Finance (MOF), Accounting and Corporate Regulatory Authority (ACRA) and Singapore Medical Council (SMC) as there is integration from iOSH to various external systems.