As mentioned earlier, the Chief Minister proposed a systematic solution to the problem of timely delivery of services. He nominated the Law Minister, GoK, as the nodal officer on behalf of the Government who would supervise and guide the solution to this problem. In order to realize the objectives outlined, A Mission was constituted to assist Department of Personnel and Administrative reforms in the implementation of this Act. The Mission is led by a Senior IAS officer as ex-officio Mission Director assisted by another IAS officer as the Addl. Mission Director. The team in addition, has on board a Management consultant to manage, process, monitor, improvise, and focus on reducing the defaults and eventually help the mission director to bring in more services under the Act. An IT consultant looks after all the technology aspects of the Mission interfacing with National Informatics Centre (NIC) - the primary technology provider to the Mission and various agencies who are implementing Sakala. An Administrator at the level of a Karnataka Administrative Service (KAS) officer has been appointed to manage the administrative activities of the Mission. At District level, District IT consultants assist the Deputy Commissioners, who are the nodal officers for managing and monitoring Sakala for all departments.
There are multiple stakeholders for this solution. First set of departments who would adopt their delivery services under Sakala were Revenue, Transport, Commercial Taxes and 8 other departments. In order to bring in expertise in Workflow Analysis and Business Process, institutions such as Indian Institute of Management, Fiscal Policy Institute, Federation of Indian Chambers of Commerce and Industry were involved in working with these departments and outlining the processes for services brought under Sakala.
In order to receive feedback from the citizens, consultations have been continuously held with various civil society organizations such as Resident Welfare Associations, Consumer Forums and NGOs.