The e-Certificate Project (“the Project”) is a public-private partnership between the DBD and commercial banks that provides an additional mean of providing the certificate service. This ultimately results in thousands of new collection points allowing easier and more efficient access nationwide.
The e-Certificate Project is, for the first time in Thailand and among ASEAN, a state innovation that allows private sector agents to provide this type of business information service. By utilizing the electronic signature of the registrar in combination with advance cyber security technology to prevent unauthorized manipulation and enhance credibility, the company certificate issued electronically under this project is as good as the original document.
With over 8,000 branches strategically located nationwide, commercial banks are a promising aspect and a key to efficiency enhancement to the process if they become partners with the DBD and act as issuers of the certificate. Business will be able to collect the certificate at any of the bank branches that are located in the same vicinity and have a more compatible office hours as their business, which translates into savings on time and costs of traveling.
In realization of this, the DBD partners with 6 leading commercial banks of Thailand; Bangkok Bank, KrungThai Bank, Government Savings Bank, Kasikorn Bank, Siam Commercial Bank, and Thanachart Bank, with a total of more than 5,700 branches nationwide ideally located for efficient business access. In addition to this, the DBD has improved the procedure and replaced the many over-the-counter processes with a one-stop service via the internet. The electronic filling of information reduces errors and allows registrars to proceed with a minimum need to rectify the information, reducing the service time from 30 to 15 minutes. These improvements result in a 200% increase in the number of a certificate requests an officer can satisfy on a daily basis. And with the banks acting as additional channels of certificate issuance, the DBD resources are freed up and available to support business in other meaningful areas.
The DBD and the banks have also put in place a system that regulates and monitors the service nationwide providing feedback and information to stakeholders allowing them better and more responsive planning, reporting and decision making that continually enhances transparency and quality of the service so that it can respond to the growing needs of business.
At a country level, the e-Certificate Project is inline with the Green Government policy. The online form filling reduces paper and by virtually eliminating the traveling need, the Project helps improve traffic and more importantly reduces significantly the use of fuel, lowering pollution. Moreover, the successful collaboration with the private sectors is an image enhancement both at a domestic and regional level and is a significant step towards an even greater improvement of the quality of services provided by government agents.