The Ministry of Justice uses latest technologies to dematerialize all judicial proceedings. In respect of the Access to Justice by Direct Enquiries System, the Ministry assigned a judge who was tasked with coordination of activities with the representatives of call centers, relevant MoJ units and representatives of the Information and Communication Technologies Authority which is in charge of telecommunications and IT infrastructure in Turkey. The aim was to design a transparent, effective, reliable and accountable service, opening the judicial process up to the parties and citizens. Various preparatory meetings were held gathering the abovementioned participants as well as representatives of authorized call centers. Discussions continued throughout for nearly one year 2011. Once the legal infrastructure was in place, the technical staff of the companies and Ministry engineers worked on the technical infrastructure.
Upon completing the legal requirements and technical infrastructure, service delivery protocols were signed with 118 80 BN Telekom Communications & Trade Inc. December 2011 and with 118 18 Assistt Directory and Customer Services Inc. in January 2012. This was followed by a successful live testing phase. In the meantime, the contracted companies finalized their advertising preparations and the ads for the Access to Justice by Direct Enquiries System began to be circulated on TVs, radios and newspapers on 13.02.2012.
The ads were interesting and the advertised service was appealing now that people would have easy access to crucial judicial information which may concern them. Therefore, citizens started using the service immediately and extensively. As a consequence, the Ministry needed to enhance the service capacity and signed a new protocol with two other companies, 118 99 Pluss Telekom Communications & Trade Ltd. (March 2012) and 118 99 Pluss Telekom Communications & Trade Ltd. in order to expand call center services further.
The judicial information offered by UYAP and the Access to Justice by Direct Enquiries System is available to only authenticated individuals who are parties to judicial or enforcement proceedings. People who are not parties or authenticated cannot access information. The details of judicial proceedings provided by these systems is for information purposes only and they do not serve as notices. Voice calls are recorded for the sake of service quality and security.
For authentication the caller has to provide the 11-digit TR ID number, the serial and line numbers of his/her ID card and certain letters of mother’s maiden name. Once the user is authenticated, the operator verbally communicates related judicial information stored in UYAP IT System. An operator can use the enquiry tools only during the call. The system is closed to the operator when the call ends.