In the process of planning and provision of the services that are offered in the Complexes the following guiding principles are observed:
• Respect and recognition of the person of the child;
• Insurance of the highest interest of the child;
• Individual approach;
• Respect of the cultural, religious and other diversities of the client;
• Partnership relations;
• Confidentiality.
With the launching of the system of the Complexes for social services for families and children a unique model for provision of comprehensive social services for these vulnerable categories of people was created. This model is notable with the fact that it unites the efforts of the main actors in the process of child protection at local level i.e. the local authority (the municipal administration), the state Child protection department and the service provider in the name of National Social Rehabilitation Centre.
The services that are provided to the clients according to the action plan are organized in the following way:
• Initial assessment of the needs which permit individualization of the concrete services;
• Provision of the services;
• Evaluation of the impact from the provided service and
• Follow up.
The services offered from the staff of the CSSCFs are provided through different ways and approaches of work. The most important among them are:
• Counseling and advising on concrete issues;
• Individual and group social work;
• Social work on the field;
• Home visits and possibility for provision of support and counselling in the homes of the clients;
• Training in specific skills (parental skills, skills for problem solutions, skills for job seeking and presentation skills);
• Education programmes oriented for acquisition of knowledge and development of skills related with specific problems;
• Organizing groups for support and self assistance where the clients could share their experience for problem overcoming and to provide mutual support;
• Organizing meetings with different specialists that could facilitate the solution of the problems of the child and his family;
• Information campaigns: brochures, leaflets, publications in the local media, holding of public meetings;
Guiding principle in the planning and provision of the services is the high interest of the child and its upbringing in a family environment. In the work with the clients of the CSSCFs the principles of the individual approach, consideration of the personal believes and preferences, voluntary participation, partnership and confidentiality are respected. Each client in the beginning of a case study receives information about the offered services and the way of proceeding for the solution of its/his/her problem.
In order to insure more effective and qualified service delivery, the staff of the CSSCFs establishes working relations not only with the CPDs, but also with different schools, medical establishments, NGOs, other institutions, organizations and specialists, offering services for families and children. Thus, the scope of the existing ways of assistance of the clients of the CSSCFs is enlarged and maximum satisfaction of the specific individual needs is achieved.
For maximum effective social integration of the children at risk the participation of the local community, as well as the cooperation on behalf of volunteers are sought in all kind of social services offered in the CSSCFs.
|