Since the implementation the SOS Public Relief Service, it has not only had psychological effects of suppressing the criminal intent, but also contributed to arresting all offenders reported through the system, leading to high satisfaction rate among users of the initiative.
1) Easy and instant reports ensuring 100% arrest rate
Having started as a pilot service in selected regions in 2010, the SOS Public Relief Service has gradually expanded its coverage nationwide through preparation, field practices, user trainings, and public promotions. People are now increasingly aware of the service for its breakthrough case in the area of crime preventionutilizings IT and for its reported cases of arrests and rescues. To date, 730,000 people have registered to use the service, including 400,000 students or 20% of the total elementary school students (2,000,000) in the service areas (7 out of 17 cities and provinces in Korea), clearly demonstrating keen public interest in the service. Based on this strong support from citizens, the service will become available nationwide from January 2013.
Furthermore, as for the crimes reported through the SOS Public Relief Service during its pilot period, the arrest rate was 100 percent. .. To date, the service has made a total of 25 cases of arrests and rescues (20 arrests and 5 rescues). For example, on 27 May 2011, a child reported the scene where a man attempted to sexually assault an elementary school girl e using the SOS Public Relief Service of the mobile phone. This enabled the police to instantly track down the location and arrive at the scene, making prompt response possible.
2) Strong satisfaction of citizens, service users and service providers
In December 2011, a survey was conducted on 3,000 people, including citizens, service users and police officers, to assess their satisfaction levels of the SOS Public Relief Service. As a result, 93.2% of citizens and 90.7% of the SOS Public Relief Service users answered that the service was helpful in an emergency. Also, 95.7% of service users said that the service plays the role of preventing potential crimes. In addition, 77.7% of the police officers (service provider) indicated that the SOS Public Relief Service helps their investigation, and expected it will further assist in arresting criminals. And 83.5% of police officers said that it has effects to prevent crimes expressing their positive attitude toward the service.
A number of positive media coverages have been written with regards to the service. (24 television reports and 148 newspaper articles). Joongang Daily, one of major newspapers in Korea, reported: "Policies that meet citizens' demands, like the SOS Public Relief Service, indeed receive public support without putting any pressure on the people and expect the government to formulate such citizen-oriented policies."
3) Anticipated psychological effect to suppress potential crimes
It is assumed that potential criminals would suffer considerable psychological pressure from the fact that the victim may report to the police who will make it to to the scene unnoticed by the offender Sujeong Lee (a criminal psychology specialist and a professor at Gyeonggi University) said that public security systems like the SOS Public Relief Service have significant impact on crime prevention, especially crimes committed by strangers. A pilot project conducted in Seoul, the capital region of Korea, demonstrated that the service worked, reducing the outbreak of sexual assaults in the region by approximately 15%.