In order to address the above mentioned concerns, with special attention to improve the user friendliness and efficiency of the system by offering this service at any DS in WP, “Drive-In” services and online facilities to renew the revenue licenses, WP-DMT in collaboration with Information and Communication Technology Agency (ICTA) of Sri Lanka and DMT, launched the 'e-Revenue License’ (e-RL) initiative as one of the key e-government initiatives.
e-RL successfully achieved the followings;
Benefits for Citizens
a) Information on “How to get the Revenue License” is available through WP-DMT and ICTA websites, facebook, Government Information Center (GIC – “1919”).
b) Since the e-RL solution is centralized, citizens are now able to renew their Revenue Licenses from any DS within the WP regardless of at which DS the vehicle is registered, minimizing traveling and time.
c) The “Drive-through” counters allowed vehicle owners to obtain licenses at the comfort of their vehicle, minimized the hassle for parking and avoiding the need to go into the government office. approximately 400 vehicle owners use this facility a day at WP-DMT.
d) Revenue Licences are currently issued within 2 minutes. No documents are required. Vehicle Insurance and emission certification is verified online, real time. Therefore no queues.
e) Successfully connected all stakeholders, including WP-DMT, DSs, DMT, Insurance companies, Emission companies, Banks, telecom operators and GIC, for providing a “one-stop-shop” service.
f) Citizens can obtain Revenue Licences online via www.srilanka.lk, anywhere, anytime. It is a trilingual service.
g) When obtaining license online, mobile payments had been enabled, in addition to credit card payments, to improve the inclusiveness, targeting rural community.
h) Introduced SMS tracking facility to check the validity of licenses and SMS alerts as renewal notices.
Benefits for WP-DMT
a) The e-RL solution provided a consolidated management information system to WP-DMT.
b) Above facilitated consolidated reports on revenue collection and lost revenue, enabling an increased efficiency in revenue collection and to minimize defaulters. Lost revenue has been reduced from LKR 2,000 mn to Rs 150 mn.
c) WP-DMT is able to eliminate forgeries, since the e-RL solution is integrated with stakeholder organizations for validating information real time.
d) The use of BPR and technology enabled the e-RL solution to bring about an efficient service delivery for WP-DMT, to issue licenses within 2 minutes. This resulted in an increased productivity of WP-DMT and DSs.
WP-DMT in collaboration with ICTA conducted a survey in 2010, to access the impact of the e-RL solution. The survey covered both qualitative and quantitative aspects. With regards to the qualitative aspects, the survey covered among others, availability of service, user friendliness and performance. Quantitative statistics were accessed mainly from system generated reports. The data sources for the survey were obtained via interviews, questionnaire, GIC, help desk, online forums and the e-RL system.