Registration of new vehicles and renewal of vehicle registration were completely manual processes. The new vehicle registration process is used by Car Dealers to register new vehicles sold by their dealership. The Car Dealer has to fill General Directorate of Traffic form & attaches required documents (Personal ID, bank letter in case of installments and insurance document),the car dealer agent then submits this form personally to GDT. Once the form is submitted, GDT checks it along with the required documents and enters the approved applications into the system. The Car dealer agent re-visits GDT to pay the fees and receives a receipt in addition to the registration badge, ownership documentation, and plate number.
The registration of new vehicles process was causing the below issues:
•Lengthy manual process that includes unnecessary steps and consists of lots of administration and paperwork and usually was taking more than two days.
•It lacks the required integration between GDT Vehicle Registration department and Contravention department, as GDT requires a free offence record for the owner before they register the new vehicle for him, which was an additional burden for the car dealer to process any unsettled offense with Contravention department.
•It lacks the required integration between GDT and Car Dealers, leading to a manual data entry of the new vehicle specification such as chassis number and motor number, which may lead to data inaccuracy and re-issuance of registration badge and documents.
Moreover, the renewal of vehicle registration process was used by individual vehicle owners to annually renew their vehicle registration through post offices. The owner will start the process by obtaining an insurance policy from one of the insurance companies, and then visit the post office to fell the registration form, pays the required fees, and submit the insurance policy as evidence of vehicle insurance. Then post office will forward all the required documents and fees to GDT. The Registration department will verify the documents and let conservation department to verify the record of offense for the vehicle, if an offence found then the owner will be contacted to visit the contravention department at GDT to settle these offences. Finally, the registration department will send the registration badge and the insurance policy card back to the post office in order to deliver it to the vehicle owner.
The renewal of vehicle registration process was causing the below issues:
•Lacks the required integration between GDT and insurance companies, which was enforcing GDT to request from the vehicle owner to submit the original vehicle insurance policy in order to make sure the vehicle, is covered by valid insurance.
•The data of insurance policy was entered manually, which was leading to some data entry errors
•It lacks the required integration between GDT Vehicle Registration department and Contravention department, as GDT requires a free offence record for the owner before they renew their vehicle registration, which was an additional step for the vehicle owner to process any unsettled offense with Contravention department.