Summary of the initiative
The Chief Minister's Office (CMO) Government of Kerala since **June 2011 has embarked on a programme that still continues under the banner of Mass Contact Programme (MCP). It is a dual course of action - 'Direct' and 'Technology-Driven' meant to assure productive and corruption-free governance to the people.
CM to People
CM to People saw the current Chief Minister of Kerala, Mr Oommen Chandy visiting all the 14 districts of Kerala and conducting public meetings that began in the month of November 2011 and went on till February 2012. During these meetings a total of 5,45,208 complaints were received by the chief minister in person, of which 2,97,212 were settled and Rs 226.8 million disbursed as financial aid.
People to CM
Under 'People to CM' the chief minister's office at the Government Secretariat remains open to visitors whenever he is in the office. It is a similar case at his official residence and places he visits in Kerala for official and personal purposes also.
The Mass Contact Programme of the Kerala Chief Minister is also backed by a host of online initiatives that can be accessed through the online gateway - www.keralacm.gov.in.
Some of these are:
Information and Data Exchange Advanced System (IDEAS) is an online File Tracking System that enables the public as well as officials to keep track of the status regarding a file in the Government Secretariat. This system is of great help, especially to the public who otherwise had to frequent the offices and depend on officials to check the status.
Chief Minister's 24 x 7 Call Centre
This Call Centre primarily functions to take care of public queries, grievances and suggestions, which help the government to deliver better governance. Some of these are settled online itself, while others requiring attention of officials are registered and a docket number given to the caller for tracking the grievance lodged via the online Petition Tracker in the CMo’s official website www.keralacm.gov.in
24 x 7 Live Webcast of Chief Minister's Chamber and Office at www.keralacm.gov.in
This facility as part of chief minister's official website enables people to watch 24x7 the proceedings in his Chamber and Office. No Chief Minister in India has taken an initiative of this nature for better transparency.
Sutharya Keralam is a weekly television-based programme, telecast through the regional centre of national television - Doordarshan. In this programme the chief minister interacts with the public and the officials through video conference dealing with complaints and requests that are taken up on their merit. These are initially received and vetted at the Chief Minister's Public Grievance Cell.