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Government Counter Services Chiangmaipao
Chiangmai Provincial Administrative Organization
Thailand

The Problem

- Service Link/Government Counter Service: GCS is the involved idea of innovative system of government
Service in the new era for developed and providing access to the level of government service to all people who request the official document. From The Royal Decree On Criteria and Procedures for Good Governance, B.E. 2546(2003) to convey The way of government service development by The Ministry Province and District make service Link For service mind and convenience make an appreciate and To reflect the need of people in the real life Which from the meeting of The Cabinet launch in the 2 nd November 2oo3 To accept and affirm the way of development of government service by use the Caravan and Mobile Unit for service in the over all of area of Community. Government Counter Service: GCS is the new idea of innovative to bring the several Service from other Office. Taking to the one unit service in the near Community area. By the way The Office of Public Sector Development Commission, (PODC) the duty is coordinating with the several organization of government State Enterprise Local Administrative Organization and Private Organization. For Situated The Service Link/Government Counter Service : GCS

Solution and Key Benefits

 What is the initiative about? (the solution)
Chiang Mai (CM) is the vast city, area about 1.6 million people, the center of Commerce, Investment, Tourism and Education of Region. Therefore it is necessary for develop the government service In continuity way of accerelatition a rapidly, by the way of the establishment of GCS situated in the Central Airport Department Store (CADS). For start Opening Working hour service At 15th July 2003 during 11-12.00 A.M. Every day including Saturday Sunday and other holiday. It is the first office in northern region, and the
Second in Thailand

Actors and Stakeholders

 Who proposed the solution, who implemented it and who were the stakeholders?
The establishment of GCS is the suggestion guidance and Advisory promotion from PODC. By Governor of Chiang Mai (CM) Administrative Organization Local Administrative Organization including the of CM Administrative Organization, CM municipality and Private Business organization such as CADE and one-stop Service access to integrated government service. The establishment of GCS in CM, the management office archive In counter committee from Govt. organization Private enterprise Local Admin. Org. and Private Org. Involved of 28 Org, dividing into 3 categories as the following.

The classified of services are Identification Card (ID Card) The legislation of house record ombudsment, Postal Service, Revenue ID card, Vat Regislation Special Business, Tax Revenue, Declalation Health Insurance Service, Health insurance, Regislation of Welfare Entertainment service
Complaint, Health Consullant, Law identification and reservation of National park Reservation of ID card and extension of disorder person
The classification of annual Transportation tax Information of data including the tax knowledgement Vacant of employment, Insurance service data and information Community Product, Tourism, social WelfarePublic/Government service information
The transferable of service conclude of House record Registration, Water supply service Electronic Regional Service, Telephone service, High Speed Internet service, Telephone General Service Labour Employee in Foreign Country and Employment Service Commercial Registration.

(a) Strategies

 Describe how and when the initiative was implemented by answering these questions
 a.      What were the strategies used to implement the initiative? In no more than 500 words, provide a summary of the main objectives and strategies of the initiative, how they were established and by whom.
The achievement of GCS to the strategy of Practice Resulting base.
Vision
The Best of Public Service.

Objective
The increasing of satisification.

Tactic
Providing and developing service by training the officer.
Tactic
Developing the innovation of service link and improvement of service
And adding optional way for feasibility and Technology service.
Tactic
The promotion of participation of people to collect the public data Service in developing way.

(b) Implementation

 b.      What were the key development and implementation steps and the chronology? No more than 500 words
The establishment of GCS for providing the activity of result base as follow.

Project planning of short term and long term because of many organization for participation in.
the planning and activity is trend to increasingly service.


The Bringing about to the study of people requirement for improving By questionare.

The transferable activity is not complete in one stop Send to the responsible organization
One stop service in CM. in include 18 services option The classified of services are Identification Card (ID) The legislation of house record, ombudsment, Postal Service, Revenue ID card, Vat Regislation, Special Business Tax, Revenue Declalation, Health Insurance Service, Health insurance Regislation Welfare, Entertainment service, Complaint Health Consullant, Law identification and National park Reservation ID card extension of disoreder person.

The feasibility of service in CADS is conveniently in holiday.

Making a service provider to select the reception for substitution person in one stop service.

For GCS planning 3 year term (2006-2008) And Annual Plan Team meeting in optional way. Otherwise we have a working team.

Model of Service Designation including of
Mass media letter and e-mail.

The list of government officer and the coordination of service must be announced

The Meeting report of service following of management Plan.

The Information and public relation about GCS.


To develop the training skill of performance standard In term of service link for training .

The Case Study at other GCS state Enterprice and Private organization model. and private organization model.

Devoping the data and information processing for apply technology services for Self service such as kiosks system and touch screen computer system.

(c) Overcoming Obstacles

 c.      What were the main obstacles encountered? How were they overcome? No more than 500 words
The area of isolation space because the increasing for service of people about 159, 007 person in 2007 and 159, 128 person then we need for expansion of area.

(d) Use of Resources

 d.      What resources were used for the initiative and what were its key benefits? In no more than 500 words, specify what were the financial, technical and human resources’ costs associated with this initiative. Describe how resources were mobilized
To participating and integration in budget man and Technology of each organization. The coorperation of CADS for supporting the space area of situated with free of charge CMAO supports the officer to any convenience service

Sustainability and Transferability

  Is the initiative sustainable and transferable?
GCS of CM is to be the best practice model of Service achievement of participation and Integration of result base for satisfaction must be the expansion of service to other province organization or other country in the world.

Lessons Learned

 What are the impact of your initiative and the lessons learned?

Contact Information

Institution Name:   Chiangmai Provincial Administrative Organization
Institution Type:   Government Agency  
Contact Person:   Mr.RAVEEVUTH JITSOREE
Title:   Assistant of Document Officer  
Telephone/ Fax:   +8853891500-6
Institution's / Project's Website:   +8853891500-6
E-mail:   income@chiangmaipao.go.th  
Address:   Chiangmai Provincial Administrative Organization
Postal Code:   50300
City:   Muang
State/Province:   Chiangmai
Country:   Thailand

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