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The process of providing a service with automatic registration (Multi Purpose Machine)
Department of Provincial Administration
Thailand

The Problem

Nowadays, for all registration services in Thailand, Thai people have to go to district registration offices, local registration offices, or mobile units. Registration Officers serve people according to regulated processes and procedures via an online application program. There are several limitations and barriers such as inadequate officer results in long waiting period and time limitation since the officer only serves in working hours.

Solution and Key Benefits

 What is the initiative about? (the solution)
With the new approach of service, all the registration processes can be done by requesters themselves through personal identification card (smart card) via Multi Purpose Machine (MPM) at registration offices and community places. As a result, people can be served 24 hours a day, 7 days a week. Meanwhile, the previous approach is still be used in district registration offices and local registration offices. As for this innovative, it is another option for people who want convenient and fast registration processes. They do not have to wait for officers for the registration services such as migration notification, prove of individual, etc.

Actors and Stakeholders

 Who proposed the solution, who implemented it and who were the stakeholders?
The Bureau of Registration Administration, Department of Provincial Administration, Ministry of Interior who has long term experiences in public services gets the idea of improving the quality of services from the use of ATM (Automated Teller Machine).

(a) Strategies

 Describe how and when the initiative was implemented by answering these questions
 a.      What were the strategies used to implement the initiative? In no more than 500 words, provide a summary of the main objectives and strategies of the initiative, how they were established and by whom.
The government has been proceeded to reform the system to increase the efficiency in country management and development and promote good governance by using Information and Communication Technology (ICT) in order to generate an integrated E-government. The purposes of this approach are people, efficiency, effectiveness, economy, and transparency which cause the public service system that apply the principle of service mind as “one place, all requirements, promptly, equality, all over the country, every where, thoroughly, every time, virtuously, and wholeheartedly”.

(b) Implementation

 b.      What were the key development and implementation steps and the chronology? No more than 500 words
The concept of this innovative derived from the thought of the new approach that government can serve people with convenience, readiness, availability, and accountability. It is a public self service via an automated machine. The public services are not limited just only the registration services provided by Department of Provincial Administration but also public services from other government sectors such as passport related services, health insurance related services.

(c) Overcoming Obstacles

 c.      What were the main obstacles encountered? How were they overcome? No more than 500 words
The problems we found during the pilot project are (1) People in some areas do not familiar with the Internet result in an unfamiliar with the MPM. To solve this problem, we need officers to give a recommendation of how to use the machine in the first period of the system implementation. (2) The difficulty of integrating the system with other government sectors due to technology limitation. To solve this problem, in an initial implementation, we can choose just only the government sectors that already integrated their systems with our system. (3) Some laws and regulations need to be amended.

(d) Use of Resources

 d.      What resources were used for the initiative and what were its key benefits? In no more than 500 words, specify what were the financial, technical and human resources’ costs associated with this initiative. Describe how resources were mobilized
In fiscal year 2009, Thai government allocated 5 million baht for 12 Multi Propose Machines (MPMs) for a pilot project. In fiscal year 2010, the Bureau of Registration Administration will receive 18 million baht to produce 60 Multi Propose Machines (MPMs).

Sustainability and Transferability

  Is the initiative sustainable and transferable?
The MPM registration services have been supported by Thai government for 2 years. Now it is on a requesting process of fiscal year 2011 budget allocation in order to expand the services to every province in Thailand. This approach has received cooperation with other government sectors in integrating their systems through the MPM.

Lessons Learned

 What are the impact of your initiative and the lessons learned?
So far, this approach has been successful since people can do all the public services by themselves. They do not have to go to government offices to get those services. It is more convenient and fast.

Contact Information

Institution Name:   Department of Provincial Administration
Institution Type:   Government Department  
Contact Person:   Mr. Vichian Chidchanognarth
Title:   Director  
Telephone/ Fax:   + (66) 2 7917513
Institution's / Project's Website:   + (66) 2 7917513
E-mail:   suchat@dopa.go.th  
Address:   59 Moo 11, Tambon Bueng Thonglang,Amphoe Lam Luk Ka
Postal Code:   12150
City:  
State/Province:   Pathum Thani
Country:   Thailand

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