United Nations Public Service Awards Case Studies

Our Challenge
Climate change is the most critical global environmental challenge of our time. Singapore, which is a low-lying, densely populated island-state, is committed to facing this key challenge. By sheer necessity due to our lack of land and natural resources, our approach has been a pragmatic one – which is why the Singapore Government is focussing on Sustainable Development of the Built Environment.

For the building and construction industry in Singapore, sustainable development revolves around 2 key components: (i) Green Buildings (Stages B, C & D) and (ii) Sustainable Construction (Stages A, E & F). Together, these 2 components make up the entire life-cycle of the built environment.

(A) Production (Including Raw Materials Extraction)
(B) Design & Construction
(C) Operation
(D) Maintenance & Retrofitting
(E) Demolition (Including Disposal)
(F) Recycle/ Reuse

However, major issues had to be addressed in order for us to step up and be at the forefront of the global sustainable buildings and construction movement. Some of the more critical issues were as follows:-

- Lack of measures to promote Green Buildings and Sustainable Construction (e.g. no holistic assessment framework to measure energy & water efficiency and indoor air quality in buildings)

- Low awareness of the potential benefits of developing Green Buildings (by project developers, consultants & contractors) as well as living in Green Buildings (by the general public).

- Large existing building stock in Singapore (approximately 210 million sqm) to be “greened”.

- Need for the buildings sector to step up and reduce its energy consumption (the sector currently accounts for 31% of end-use electricity consumption in Singapore). This will help enhance our energy security in the wake of fluctuating energy prices.

- High usage of natural resources/materials in construction activities in Singapore.

In addition, with growing global concerns over climate change, there is increasing pressure for the building and construction industry to consider the environmental impact of its projects. In this regard, the industry has looked towards the Building and Construction Authority (BCA) (www.bca.gov.sg) to take the lead, formulate a suitable solution and provide guidance to the industry to negotiate this very complex issue.

Sustainable Development of the Built Environment
Singapore is playing its part in tackling this global challenge by prioritizing sustainable development as a key national issue. The Government has taken the lead by forming an Inter-Ministerial Committee on Sustainable Development (IMCSD) (www.sustainablesingapore.gov.sg) in January 2008 to formulate a national strategy for Singapore’s sustainable development in the context of emerging domestic and global challenges. In mid-2009, the IMCSD released The Sustainable Blueprint, which contains the strategies and initiatives we believe are needed for Singapore to achieve both economic growth and a good living environment over the next two decades.

The BCA is playing a key role for the targets set out in this blueprint for the building and construction industry through its 2 key Masterplans:-

a) The BCA 2nd Green Building Masterplan – a roadmap that sets out specific initiatives to green both our new and existing building stock in Singapore

b) The BCA Sustainable Construction Masterplan - to reduce our demand for natural building materials through the adoption of more efficient alternative designs and construction methods and through the greater use of recycled and waste materials in construction.

What is the initiative about? (the solution)
BCA 2nd Green Building Masterplan Key Target by Year 2030: To have at least 80% of the buildings in Singapore attain the BCA Green Mark Certified rating, and achieve a 35% overall reduction in energy intensity (from 2005 levels) for the buildings sector. (a) Success of BCA Green Mark (GM) Scheme The GM Scheme (www.greenmark.sg) is an assessment system to evaluate a building for its environmental impact and performance. It was launched in 2005 specifically for the tropics (similar to US LEED). The benefits of the scheme are:- - Reduction in water and energy bills (energy savings of 10-15% for Certified rating and >30% for the highest Platinum rating) - Improvement in indoor environmental quality - Reduction in potential negative impact on the environment Close to 320 development projects (12.4mil m2 GFA) in Singapore have been certified to various levels. The GM Scheme has been recognised by the World Green Building Council as one of the Green Building rating systems worldwide. More than 30 Overseas GM assessments worldwide have also been carried out. (b) Development of Cost-Effective Green Building Solutions We have kick-started an industry drive to undertake commercial building retrofits to enhance energy efficiency. This includes our flagship Zero Energy Building (ZEB) which is the first retrofitted zero energy building in South East Asia (www.bcaa.edu.sg/zero_energy_building.aspx). The ZEB, along with other successful projects, serve as showcases of cost-effective solutions that can be replicated to enhance energy performance of buildings on a massive scale. (c) Enhancement of Singapore’s Energy Security A key strategy to energy security is to reduce energy consumption. Green buildings with higher energy efficiency has helped achieved considerable energy savings and enhanced Singapore’s energy security. (d) Successfully raised Singapore’s standing as a Sustainable Development Hub In 2007, Singapore partnered China to develop a Sino-Singapore Tianjin Eco-City in Tianjin, China over the next 10-15 years (www.tianjinecocity.gov.sg). The Eco-City has adopted a modified version of the GM Scheme to measure the environmental sustainability of buildings in Tianjin. BCA Sustainable Construction (SC) Master Plan Key Target: To reduce the use of natural aggregates in concreting for buildings by 30% by Year 2020, and increase the use of recycled aggregates in buildings and infrastructures to 60% by Year 2013. (a) Reduce Usage of Imported Natural Construction Materials. The Masterplan promotes the use of recycled materials and hence helps reduce our heavy usage of natural construction materials. (b) Mitigating Impact on Singapore’s Limited Landfill Capacity We target to improve recycling rate to 70% in 2030 and work towards zero landfill. Currently, the Semakau Landfill is Singapore's only landfill site for municipal solid waste disposal. The Masterplan spells out a closed-loop zero-waste construction approach to recycle and reuse construction demolition debris, thereby prolonging the lifespan of Semakau Landfill. (c) Successful Use of Recycled Construction Materials in Pilot Projects These projects include: - Tampines Concourse – 1st CarbonNeutral® development in Asia Pacific. It was constructed with a wide range of recycled materials, including “Green Concrete” for its structural building components. - Samwoh Building - This 3-storey project is a full-scale study on the use of Recycled Concrete Aggregates (RCA) in structural concrete,and is one of the few in the world to be constructed using concrete with high dosage of RCA.

Who proposed the solution, who implemented it and who were the stakeholders?
A top-down and bottom-up approach was utilised to drive Green Buildings and Sustainable Construction in Singapore. At the top, the Singapore Government had formed the Inter-Ministerial Committee on Sustainable Development (IMCSD) to look at sustainable development through a four-pronged strategy: boosting our resource efficiency, enhancing our urban environment, building our capabilities, and fostering community action. BCA was tasked by the IMCSD and our parent Ministry, the Ministry of National Development (MND) (www.mnd.gov.sg) as the lead agency to champion Green Buildings and Sustainable Construction in Singapore. To start off our works, BCA worked with both local/foreign public and private organisations throughout the construction value chain using a bottom-up approach:- Industry Associations a) Real Estate Development Association of Singapore (REDAS) b) Singapore Institute of Architects (SIA) c) Institute of Engineers, Singapore (IES) d) Association of Consulting Engineers, Singapore (ACES) e) Singapore Contractors Association Limited (SCAL) Industry Stakeholders A wide variety of private sector firms covering Project Developers, Design Consultants, Building Contractors, Facility Managers, Recycling Firms etc. Tertiary Institutions a) National University of Singapore (NUS) b) Nanyang Technological University (NTU) Non-Governmental Organisations (NGOs) a) Waste Management & Recycling Association of Singapore (WMRAS) b) Environmental Challenge Organisation (ECO Singapore) Key Public Agencies a) Urban and Redevelopment Authority (URA) b) National Environment Agency (NEA) c) Land Transport Authority (LTA) Special Initiatives a) International Panel of Experts (IPEs): This is a special initiative by BCA to bring together world-renowned experts to Singapore on an annual basis to help us review our initiatives and chart new directions. On the IPE are Mr. Kevin Hydes (the immediate past Chair of the World Green Building Council), Ms Maria Atkinson (Global Head of Sustainability, Bovis Lend Lease) and Mr. Peter Head, (Director, Arup UK). A total of 3 IPE sessions on Green Buildings and Sustainable Construction have been successfully held since 2008. b) Sustainable Construction Steering Group (SCSG): In 2007, BCA set up the SCSG, comprising of major industry associations, tertiary institutes and key public agencies to drive the adoption of Sustainable Construction in Singapore. c) Singapore Green Building Council (SGBC): As highlighted earlier, the SGBC was formed in 2009 as an industry-led initiative to partner BCA & complement our efforts in propelling the industry towards environment sustainability. These 3 initiatives demonstrate the very unique partnership between BCA and our industry stakeholders to obtain feedback to fine-tune BCA’s 2nd Green Building Masterplan and Sustainable Construction Masterplan before implementation. Following the extensive consultation process, the 2 Masterplans (BCA 2nd Green Building Masterplan & Sustainable Construction Masterplan) were formulated as part of The Sustainable Blueprint to achieve our key targets for Green Buildings and Sustainable Construction. The implementation of the 2 Masterplans, each containing key initiatives grouped according to different strategic thrusts, is led by BCA jointly with both the public and private sectors.

Describe how and when the initiative was implemented by answering these questions
a. What were the strategies used to implement the initiative? In no more than 500 words, provide a summary of the main objectives and strategies of the initiative, how they were established and by whom.
BCA 2nd Green Building (GB) and Sustainable Construction (SC)Masterplans Strategic Thrust 1: Public Sector Taking the Lead GB The Singapore Government is taking the lead to require:- (a) All larger new air-conditioned public sector buildings to achieve the highest Green Mark (GM) Platinum rating. (b) All existing public sector buildings to achieve GM GoldPlus rating by 2020 SC The Government, with 30-40% of total construction volume, has tasked BCA to work with other public agencies to adopt SC in their projects. Strategic Thrust 2: Spurring the Private Sector GB Introduced a comprehensive suite of incentives to drive green building development in Singapore, including:- (a) Green Mark Gross Floor Area Incentive Scheme: Awards additional GFA to developers that earn higher-tier GM ratings for new buildings (b) S$100 million Green Mark Incentive Scheme for Existing Buildings: Cash grant to co-fund retrofitting of existing buildings for energy efficiency and energy audits SC On-going efforts include the adoption of recycled/alternative construction materials and the adoption of a Concrete Usage Index (CUI) - A unique BCA index which measures the efficiency of concrete usage in construction. Strategic Thrust 3: Furthering the Development of Green Building Technology GB/SC An S$50 million MND Research Fund for the Built Environment was launched in 2007 to carry out R&D in these 2 areas. A total of S$15 million has been awarded for 26 projects so far. The Zero Energy Building will also serve as a test-bedding platform to showcase new green technologies and designs. Strategic Thrust 4: Building Industry Capabilities GB Developed a comprehensive training framework to train up to 20,000 green specialists at the PMET (Professional, Managerial, Executive and Technician) level over the next 10 years in all aspects of green buildings. Examples:- (a) BCA-Carnegie Mellon University (CMU) – Executive Programme on Environmental Sustainability (b) BCA-University of Nottingham – Masters Degree (MSc) on Sustainable Building Design SC We are introducing a S$15 million SC Capability Development Fund to build up industry capabilities in SC. Efforts have been stepped up to train industry professionals through seminars and courses. BCA-Industry study trips are also organised to allow industry professionals to learn about best practices in SC overseas. Strategic Thrust 5: Profiling Singapore and Raising Awareness GB Singapore is being profiled as a hub for green building development in the Asia-Pacific. The highlight of the Singapore Green Building Week in Oct 2009 was the inaugural International Green Building Conference (www.igbc.com.sg). Close to 1,000 delegates from 23 countries attended the 3-day conference, making it one of the biggest green building events in the region. SC Embarked on numerous efforts to educate the public and industry of the benefits of SC. We hosted a seminar for the international community on our SC efforts at the ISWA/WMRAS World Congress in Nov 2008 and include SC exhibits in our BCA Gallery for public outreach. Strategic Thrust 6: Imposing Minimum Regulatory Standards GB Amended the Singapore Building Control (BC) Act in Apr 2008 to require new buildings and existing ones undergoing major retrofitting to achieve at least GM Certified rating. We are currently exploring the feasibility of requiring energy consumption disclosure by building owners. SC Adopted a phased approach to drive SC:- (a) Introducing a new building code (SS EN 12620) to allow the use of manufactured/recycled concrete aggregates. (b) Requiring demolition contractors to declare the quantity of demolition waste to be generated (c) Preparing the introduction of demolition protocols and procedures through a Code of Practice for Demolition.

b. What were the key development and implementation steps and the chronology? No more than 500 words
Key Milestones in The BCA 2nd Green Building Masterplan Launch of BCA Green Mark Scheme - Mid 2005 (after developmental work of more than 1 year) Formulation and Implementation of BCA 1st Green Building Masterplan - 2006 and 2007 (with successful completion of all initiatives by end 2007) 1st Green Mark Platinum Certified Building in Singapore (The National Library Building (NLB)) - 2006 Formation of Inter-Ministerial Committee on Sustainable Development (IMCSD) - Jan 2008 Minimum Environmental Regulatory Standards introduced for New Buildings and Existing Buildings undergoing major retrofitting - Apr 2008 Commencement of Developmental Work on BCA 2nd Green Building Masterplan - Mid 2008 1st International Panel of Experts (IPE) on Environmental Sustainability held in Singapore to seek feedback on proposed Masterplan - Sept 2008 Unveiling of the BCA 2nd Green Building Masterplan (as key component of The Sustainable Development Blueprint) - Apr 2009 Launch of Singapore Green Building Week (SGBW), with inaugural International Green Building Conference (IGBC) Completion of BCA Zero Energy Building (ZEB) 2nd IPE on Environmental Sustainability Formation of Singapore Green Building Council (SGBC) - Oct 2009 Key Milestones in The BCA Sustainable Construction Masterplan Formulation of BCA Sustainable Construction Masterplan - Early 2007 Formation of Sustainable Construction Steering Group(SCGS) - Aug 2007 Formation of Inter-Ministerial Committee on Sustainable Development (IMCSD) - Jan 2008 Commencement of Developmental Work on Revised BCA Sustainable Construction Masterplan - 2H 2008 Introduction of SS EN 12620 to permit the use of recycled / manufactured aggregates in construction - Aug 2008 BCA seminar on Sustainable Construction at ISWA / WMRAS World Congress - Nov 2008 1st International Panel of Experts (IPE) on Sustainable Construction to seek feedback on revised Masterplan - Apr 2009 Unveiling of the Revised BCA Sustainable Construction Masterplan (as key component of The Sustainable Development Blueprint) - Jun 2009 Completion of Tampines Concourse project (1st CarbonNeutral® development in Singapore & Asia Pacific) - Jul 2009

c. What were the main obstacles encountered? How were they overcome? No more than 500 words
Green Buildings A key obstacle in our efforts to promote wider adoption of green buildings in Singapore is the general misperception of overly high upfront costs in going green. This especially applies to project developers as they are usually not the main beneficiaries of the energy savings from a green building. To address these concerns, BCA has widely publicised the findings of an in-house study, titled “Business Case of Green Buildings in Singapore” (www.bca.gov.sg/GreenMark/others/bizcasefeb08.pdf). On the whole, the green cost premium & payback period is considered reasonable and generally consistent with findings for green buildings in the United States. To offset part of the cost premium, we have introduced various incentives (as highlighted in 8a) to provide an extra nudge for the private sector to achieve the highest possible GM ratings. Singapore is possibly the 1st country in the world to introduce such financially-attractive schemes for the private sector. Industry feedback to these schemes has been highly positive with high-take up rate seen so far. Nonetheless, to sustain and spur the proliferation of green buildings, it is necessary to look beyond the business case. We are nurturing more industry chieftains in Singapore to become Green Champions - to adopt and internalise sustainable development as part of their business operation and CSR efforts. BCA has introduced special awards (e.g. BCA Green Mark Champion Award) to recognise outstanding industry stakeholders who champion green buildings in Singapore (http://www.bca.gov.sg/GreenMark/Leading_Firms_in_GM_Awards.html). These awards are given out at the BCA Awards Night – an annual gala ceremony for the construction industry. Special events such as the CEO Breakfast Talks have also been organised by BCA to engage top executives from the public, private sector and the NGOs regarding sustainable development. The inaugural talk was on “Green Buildings: Business Case and Corporate Social Responsibility”. Another obstacle was the lack of awareness among home consumers on the benefits of green homes. Sustained user-centric demand for green buildings will ultimately be most effective in driving the industry towards delivering a highly sustainable built environment. Therefore, to heighten the level of consumer awareness, we introduced the BCA Green Mark Portal (www.greenmark.sg) in 2007 and launched 2 public campaigns in 2008 and 2009 to highlight the benefits and monetary savings that homeowners could reap by living in green homes. Sustainable Construction (SC) The industry has been relatively slower in the adoption of SC compared to Green Buildings. This is because unlike green buildings, SC may not present similar significant economic benefits to developers and building owners/users. Developers are thus less willing to adopt SC for their projects. To overcome this obstacle, BCA has shown that adopting SC is in fact cost-neutral. We have also worked with the industry on pilot SC projects such as the Tampines Concourse, as well as conduct various courses/seminars to educate the industry on the benefits of SC. Another issue is that SC remains a relatively-new and untested concept to the local building and construction industry. For instance, the use of recycled concrete aggregates in structural elements is relatively new to our building contractors. Therefore, to instill greater confidence on the use of these new materials, BCA has invested heavily in SC-related R&D projects with our tertiary institutions. To reduce possible regulatory hindrances to the adoption of SC, we also introduced a new building code (SS EN 12620) to allow the use of recycled/manufactured aggregates in construction as a first step.

d. What resources were used for the initiative and what were its key benefits? In no more than 500 words, specify what were the financial, technical and human resources’ costs associated with this initiative. Describe how resources were mobilized
Implementing the BCA 2nd Green Building and Sustainable Construction Masterplans Given that BCA will be facing multi-faceted and wide-ranging issues, considerable resources have been committed to ensure that we are well-prepared to broaden and accelerate the implementation of our masterplans and initiatives. The human resources can be broadly classified as follows:- Regulatory & Policy Development/Implementation - 2 BCA Green Mark Departments (GMD) (one on New Development and one on Existing Buildings) to carry out BCA Green Mark assessment for buildings, fine-tune the assessment criteria / develop new Green Mark Schemes and profile Singapore as an International Green & Sustainable Building Hub. - A BCA Green Building Policy Department (GPD) to develop suitable building energy efficiency policies, administer incentive schemes and coordinate with other public agencies on implementation issues. - A BCA Sustainable Construction Development Department (SCCD) to drive the adoption of SC in the public and private sectors. Development of Green Building Solutions and Sustainable Construction Technologies - A BCA Centre for Sustainable Buildings & Construction (CSBC) to serve as our in-house R&D arm and monitor green building technologies worldwide. The CSBC also works with local tertiary institutions on various R&D projects. Building Industry Capabilities - BCA Academy (www.bcaa.gov.sg) – the training and research arm of BCA, was responsible for implementing the framework to train 18,000 – 20,000 green specialists. A wide variety of training courses / industry seminars was specially designed and delivered by our in-house lecturers together with selected industry experts. In addition, the Academy also collaborated with foreign universities (e.g. Carnegie Mellon, University of Nottingham) on niche green-related courses. In all, there are currently more than 200 officers across 3 main divisions involved one way or another in the formulation and implementation of the 2 masterplans. In addition, BCA’s Senior Management (i.e. our CEO, Managing Director (BCA Academy), Deputy CEO (Industry & Corporate Development), Director (Technology Development), Director (Building Engineering), and Director (Research)) were also instrumental in providing leadership & guidance, as well as reach out to top executives of private sector firms/other public agencies to obtain buy-in for our initiatives. BCA also recognises the need to build up in-house capability on Green Buildings and Sustainable Construction. To this end, we invest heavily in staff training by sending them to training courses at BCA Academy and local tertiary institutions. Selected staff also participates in joint BCA-Industry study trips to the United States, UK and the European Union etc. to widen their exposure to international best practices. Financial Resources The Singapore Government has committed substantial financial resources to introduce a holistic suite of monetary incentive schemes by BCA to kick-start the drive towards Green Buildings and Sustainable Construction in Singapore:- • Green Mark Gross Floor Area (GM GFA) Incentive Scheme • S$20 million Green Mark Incentive Scheme for New Buildings (GMIS-EB) • S$100 million Green Mark Incentive Scheme for Existing Buildings (GMIS-EB) • S$50 million MND Research Fund for the Built Environment • S$15 million Sustainable Construction (SC) Capability Development Fund

Is the initiative sustainable and transferable?
For Singapore, sustainable development means achieving both a more dynamic economy and a better quality living environment, for Singaporeans now and in the future. To make the green building and sustainable construction movement a sustainable one for the local building and construction industry, BCA has adopted the following approach:- • First of all, the entire movement is driven at the very top at ministerial level through the Inter-Ministerial Committee of Sustainable Development (IMCSD). After studying the existing situation, BCA has developed 2 comprehensive masterplans with key initiatives aligned along 6 strategic thrusts. We have set medium, long-term as well as stretched targets to guide us in our works. Our policies are aligned with the rest of Government, towards the overall goal of sustainable growth set out by the IMCSD. • Next, we have in place key policy levers to kick-start and sustain the drive towards sustainable development. We have introduced the BCA GM Scheme as a holistic assessment scheme for buildings. The Government also takes the lead in adopting any new green and sustainable policies. At the same time, assistance is provided to temper the possible cost impact of our new policies/regulations. This is done through our various schemes. • Next, strong emphasis is placed on building up industry capabilities and educating both the industry and public on the wide-ranging benefits of going green and sustainable. We believe that obtaining the buy-in of these two parties is paramount to sustain the movement as it is ultimately homeowners who will create sustained user-centric demand for green homes. • We have commenced the fine-tuning of our regulatory framework to require minimum standards. A phased approach has been adopted to allow us to remain flexible to new developments in the global green movement and new green technologies. Lastly, we are actively profiling Singapore as a successful green and sustainable hub in the Asia-Pacific. This will help create overseas commercial opportunities for our industry stakeholders as foreign countries seek to learn from the “Sustainable Singapore Way”, and help sustain our green building and sustainable construction movement over the middle to longer-term. Strong Transferability into the International Arena Our green and sustainable initiative is highly transferable into the international arena, especially with growing global concerns over climate change. First, our BCA GM Scheme is now recognised as a useful green building rating system for the tropics, with exponential growth in overseas certifications. Next, our proactive yet practical approach towards environmental sustainability has attracted strong interest from prominent foreign organisations/countries that are keen to partner and/or learn from us. Besides the current Sino-Singapore Tianjin Eco-City project, another example is the success of the Singapore Green Building Week (SGBW) and International Green Building Conference (IGBC) in Oct 2009. 2 major international initiatives were concluded at the event:- - Signing of Memorandum Of Understanding (MOU) with the United Nations Environment Programme (UNEP) – BCA has signed an MOU with UNEP on Sustainable Construction and Green Buildings. We also hosted the UNEP’s Sustainable Buildings Climate Initiative (SBCI) meetings at IGBC which has raised our international profile considerably. Going forward, BCA and UNEP-SBCI will be jointly setting up a Centre of Excellence in Singapore. - Signing of MOU with the Victorian Building Commission (VBC), Australia – BCA has signed an MOU to strengthen our close cooperation with VBC on building regulations standards, energy efficiency and green building standards, as well as joint research in building regulations. Lastly, BCA Senior Management are also regularly invited to overseas conferences to share our initiatives and experiences in sustainable development.

What are the impact of your initiative and the lessons learned?
The combined impact of the BCA 2nd Green Building and Sustainable Construction Masterplans is reflected in the key achievements highlighted earlier in this application. This include:- - Achieving close to 320 BCA Green Mark Certified development projects in less than 5 years (from 2005-2009), which is highly impressive when compared to other developed countries. - Training more than 1,500 local professionals in green and sustainable-related courses over the past 2 years - Collaboration with China on the landmark Sino-Singapore Tianjin Eco-City Project and carrying Overseas Green Mark certifications throughout the Asia-Pacific region. More importantly, there has been a momentous paradigm shift by the key industry stakeholders in Singapore’s building and construction industry to understand and embrace the concept of sustainable development of the built environment. Almost all the major developers and consultants in Singapore now strongly support BCA’s drive to build green, and contractors have increasingly come onboard to adopt greater use of recycled eco-friendly building materials as well as explore more efficient concrete design. The next step for us will be to create greater awareness by the general public/homeowners for green and sustainable buildings to create sustained user-centric demand. This also serves as a key lesson: that the drive towards sustainable development can only happen with significant support and partnership of all stakeholders in the 3P sector (i.e. “People”, “Private” and “Public”). In this regard, the key success element was the attaining of support and buy-in by the top management executives in industry firms/other public agencies. This has helped accelerate our efforts considerably. Two other success elements will be the strong emphasis placed on building up the industry’s “green” capabilities and extensive private-public/cross-agency collaborations in R&D/pilot projects. All these contributed extensively towards converting many naysayers who were still hesitant about the benefits of going green.


Institution Name:		Building and Construction Authority
Institution Type:		Government Agency
Contact Person:		Tay Chiou Peng
Title:		Deputy Director of Managing for Excellence Office
Telephone/ Fax:		65 6325 5088
Institution's / Project's Website:		65 6325 4800
E-mail:		julia_leu@bca.gov.sg
Address:		5 Maxwell Road, #17-00 Tower Block, MND Complex
Postal Code:		069110
City:		Singapore
State/Province:		Singapore
Country:		Singapore

The Problem

Solution and Key Benefits

Actors and Stakeholders

(a) Strategies

(b) Implementation

(c) Overcoming Obstacles

(d) Use of Resources

Sustainability and Transferability

Lessons Learned

Contact Information