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Decisions of municipal council on the web
Municapality of Chania
Greece

The Problem

see below (A)

Solution and Key Benefits

 What is the initiative about? (the solution)
see below (B)

Actors and Stakeholders

 Who proposed the solution, who implemented it and who were the stakeholders?
see below (C)

(a) Strategies

 Describe how and when the initiative was implemented by answering these questions
 a.      What were the strategies used to implement the initiative? In no more than 500 words, provide a summary of the main objectives and strategies of the initiative, how they were established and by whom.
Local Authorities’ main goals are to approach their citizens and to become able to serve them faster, easier, instantly and remotely. In order these
goals to be achieved, all City Council’s decisions dated from 1991 till now have been uploaded on the Municipality’s web portal. That initiative was
established by the Municipality’s I.T Department and the City Council’s secretariat office.

(b) Implementation

 b.      What were the key development and implementation steps and the chronology? No more than 500 words
That initiative started eight years ago using the first
version of the Municipality’s web portal which was
upgraded two years ago in a newer and more sophisticated version.

(c) Overcoming Obstacles

 c.      What were the main obstacles encountered? How were they overcome? No more than 500 words
No serious obstacles have been encountered during this
effort. Contrariwise all the Municipality’s personnel have supported the initiative appreciating its importance and usefulness.

(d) Use of Resources

 d.      What resources were used for the initiative and what were its key benefits? In no more than 500 words, specify what were the financial, technical and human resources’ costs associated with this initiative. Describe how resources were mobilized
The City Council’s decisions are uploaded on the web
portal in a regular basis by the City Council’s secretary. The Municipality’s I.T Department is responsible for the application’s maintenance.

Sustainability and Transferability

  Is the initiative sustainable and transferable?
The City Council’s decisions are uploaded on the web
portal in a regular basis by the City Council’s secretary. The Municipality’s I.T Department
is responsible for the application’s maintenance.

Lessons Learned

 What are the impact of your initiative and the lessons learned?
The web portal is updated in a daily basis by the Municipality’s departments. The local community is immediately informed about the City’s Council decisions. This fact improves the Local Authority’s reliability and transparency. The conclusion extracted from this experience is that the provided online web
services have improved the citizens’ service and have
helped the Local Authority to become more transparent and fair towards the citizens.

Contact Information

Institution Name:   Municapality of Chania
Institution Type:   Public Organization  
Contact Person:   Sevasti Polichronaki
Title:   Director of I.T department  
Telephone/ Fax:   00302821341705
Institution's / Project's Website:   00302821093300
E-mail:   sev@chania.gr  
Address:   kydonias 29
Postal Code:   73135
City:   Chania
State/Province:   Creta
Country:   Greece

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