Since labour is the most important economic drive, good care has to be taken by the government.
Ministry of labour (MOL) is responsible for labour related public services which include employment promotion, skill development, social security, worker compensation fund, labour protection and welfare.
These jobs have been mandated to several departments and divisions under MOL to provide the services.
However each service delivery unit locates in different location.
Service receiver must know where to access a specific service.
Especially in countryside this becomes a significant difficulty
since people don't know where to access a specific labour related public service.
To enhance labour service accessibility MOL service counters had been established.
The counters performs as a single window to access all kind of labour related public services.
The service procedure starts from, go to see a staff and request for a specific service, to receive and to fill out a request form, to provide additional document if required, to finish the service, and lastly to do a satisfaction survey.
This procedure takes averagely 25 - 35 minutes for each service access.
However since more than 130 types of labour related services have to be delivered, working staffs (servants) have to learn a lot of things.
The staffs have to be intensively trained to be able to deliver those services.
Unfortunately in many cases the working staffs don't stay in their jobs long.
They tend to change their jobs when they get better ones.
Training new staffs to provide such high variety of services becomes an obstacle to deliver continual good services.
So far the number of service accesses increased ; 299,901 in 2010, 351,077 in 2011 and 488,401 in 2012.
However the degree of service satisfaction gradually decreased, 92% in 2010, 91% in 2011 and 90% in 2012.
The result of problem analysis indicates that two main problems arise.
One problem is that paper based document process is tedious and time-consumed.
The other is the low service capability due to staff changing problem.
All labour from the poor, illiterate, disabled, elderly, immigrants who should have equally access to labour related public service were affected by these problems.
For examples, they may want to consult what benefits they should obtain by law,
they may want to find a job if they are unemployed or disabled,
they may want to know how pension should be paid and so on.