Involvement of Public in Traffic Management
National Traffic Management Centre - The Indonesia National Police

A. Problem Analysis

 1. What was the problem before the implementation of the initiative?
Traffic accidents in Indonesia has entered an alarming stage. The causes are the soaring vehicle population and human error. Traffic awareness and limited understanding of road safety were also assessed as fundamental issues that must be addressed immediately. For example, DKI Jakarta. This area has the highest vehicle population in Indonesia. In addition to traffic accidents and traffic violations, traffic jam is also a major traffic problem. All three should be prevented. There are at least four factors which cause traffic jam in Indonesia. First, the road factor. The lack of infrastructure in the country is often due to land acquisition issues. The length of roads in Indonesia till 2012 is 505 thousand kilometers. Compared to the second factor, the vehicle factor, the number of vehicles in the same year is: 76.4 million motorcycles; 10.4 million cars; 5.3 million trucks, and only 2.3 million buses (see Kompas, 3 December 2013, page 1). With this amount, the volume of vehicles exceeds the road capacity. When the number of public transport increases, the traffic jam will worsen. The third factor is the human factor. There in an increasing number of middle class population: from 36% in 2010 to 56.5% in 2012. They purchase vehicles. Unfortunately, many of them have low obedience level or discipline in regards to traffic regulations. The fourth factor is miscellaneous factors, such as rain/flood, accidents, and others. Psychologically, traffic jams will certainly cause problems for humans. One factor that is required since the beginning is easy, valid and fast traffic information. Everyone requires traffic information, both vehicle drivers and pedestrians. They need to know the traffic situation and events taking place on the road. By knowing this, they can very easily plan their activities as well as reduce stress on the road. The Indonesian National Police are continuously required to evolve and adapt to the rapidly increasing global development and changes. The changes faced are highly diverse, from social, technological, cultural changes. To anticipate it, various efforts and resources need to be maximized to establish a good quality, professional, and friendly police institutions, as mandated by the legislation, particularly Law No. 2 of 2002 on the Indonesian National Police. The duties and authority of the Indonesian National Police are very challenging. Their task is to maintain security and public order, uphold the law, provide protection, guidance, and services to the community. In accordance with that matter, the Indonesian National Police established the National Traffic Management Centre (NTMC) to improve their role in providing guidance, protection and services to the community. NTMC’s role is to receive complaints, educating the public, as well as giving reminders, and awareness. And all of this could not be done without the assistance and involvement of the community.

B. Strategic Approach

 2. What was the solution?
This initiative started from the Head of the Traffic Directorate (Ditlantas)of Metro Jaya Provincial Police Command (Polda) in 2007. The information provided was information on accidents and traffic jams occurring around the jurisdiction of Polda Metro Jaya (DKI Jakarta and surrounding areas). This information will hopefully help the public to know which areas or streets are encountering accidents and traffic jams, hence people can easily avoid these two issues. This initiative came in line with the society’s increasing needs for information. This is also to respond to a number activities and cooperation between the Indonesian National Police and media prior to 2007. At that time, a number of radio and television stations often receive traffic information from the public and widely report it to the viewers or listeners. NTMC as the Indonesian National Police’s special traffic unit This initiative received support from the Chief of the Indonesian National Police (KaPolri). This initiative becomes the basis for a policy to develop a traffic information and communication management center (Pusdalinfokom). Later on, in 2009, Law No. 22 of 2009 on Traffic and Transportation mandates the police to integrate the information systems in all ministries/ agencies related to traffic, such as the Ministry of Transportation, Ministry of Public Works, Industry, Research and Technology and the Indonesian National Police). And, in accordance with that Law, the Indonesian National Police Traffic Corps was assigned to be the supervisor, manager and party in charge of Traffic and Transportation Pusdalinfokom nationally. Based on that law, Polri established the National Traffic Management Centre (NTMC) in 2010. The main objectives of the NTMC are to realize: 1. Quick Response Time (professionally) in increasing and realizing and maintaining Security, Safety, Order and Smooth traffic; 2. Law enforcement services; 3. Information center for POLRI and more secure, orderly and smooth communication; 4. Traffic controller; 5. Strong analysis and evaluation in the traffic sector; 6. Improving safety quality and reducing the number of traffic fatalities. NTMC’s activities as a traffic and transportation communication and information system management center shall consist of at least: 1. Provide services for data, information, and communication needs on traffic and transportation. 2. Support quick response for violations, traffic jams and accidents as well as other incidents affecting traffic and transportation; 3. Analysis, evaluation on violations, traffic jams and traffic accidents; 4. Law enforcement support directly and via electronic equipment; 5. Providing services for making driver’s license, vehicle registration card and proof of motor vehicle ownership; 6. Providing information regarding lost and found vehicles; 7. Providing information on air quality standard; 8. Traffic control support by managing, securing, escorting and patrol. 9. Controlling traffic movement and transportation; and 10. Providing information on the road conditions and public services. NTMC, public information, and traffic rules NTMC is an integral part of the efforts to realize traffic security, safety, order and smoothness (kamseltibcar). This is due to the fact that NTMC Polri is also a part of or a subsystem of the Police Technology Management System (SIMTEKPOL). NTMC gathers information obtained from the field, processes it and delivers all actual traffic information to the public and all relevant parties. NTMC also coordinates the information as control and reference materials to handle problems. To support the information system, the NTMC has installed CCTVs in several locations in Java, Sumatera and Bali. All of the cameras are integrated. To support the NTMC’s objectives, particularly on providing public service, the NTMC placed these CCTVs in several points that are prone to traffic jams and disturbances. Everything is actively monitored for 24 hours every day. For operation control, the NTMC in the Indonesian National Police Traffic Corps is also equipped with a Geographic Information System (GIS) which can display data accurately based on the condition of each area. With GIS, points of accidents, violations and traffic jams can be identified very easily. In addition, the NTMC operations are supported by technologies, such as global positioning system (GPS), internet and online database. In the NTMC quarters in Pengadengan (South Jakarta), the NTMC is equipped with 80 monitors and various computer programs. All of it is to support the implementation of optimal services, namely a quick response time (the speed in providing security, public services). Once collected and processed, the NTMC officer will disseminate the information via the NTMC information channels, including national television and radio stations (see www.lantas.polri.go.id).

 3. How did the initiative solve the problem and improve people’s lives?
Provide accurate information This is the only public service in Indonesia that can provide accurate traffic information over a vast area. What is more unique is that this information does not only comes from offices, but also from the community as the primary stakeholders of the roads. They can provide information through a lot of channels, such as: • Telephone: +62-21-7948437 • SMS: +62-21-500669 • Hotline: 9119 • Twitter: @NTMCLantasPolri • Facebook: ntmckorlantaspolri Traffic reference for the public The bottom line is that the nature of this service is to provide, receive and follow up information from and to the public, using information technology and public information media that can be accessed anytime and anywhere. A specific example, in every holiday in Indonesia, the NTMC actively provides traffic information to the travelers. The NTMC information always becomes a reference for television and radio. Conceivably, if traffic information is not available during those days, traffic congestion may occur and cause undesirable negative effects, such as long traffic jams and can lead to violence among road users. Reference for policy makers Valid NTMC information also becomes a reference for other government ministries/agencies for formulating policies. For example, the Ministry of Public Works will refer to the information provided by the NTMC when formulating road maintenance programs. The Ministry of Transportation will analyze the NTMC data when formulating policies on public transportation in a certain location.

C. Execution and Implementation

 4. In which ways is the initiative creative and innovative?
1. Collecting ideas/initiatives Traffic and transportation in the Republic of Indonesia continuously develops. The community is active and the business world continuously evolves, hence information is required to achieve smooth business operations. The public’s curiosity arises faster than the police’s ability to monitor or handle the problem. As a result, the collection of ideas/initiatives to handle this issue becomes a basis to solve traffic problems. Luckily, long before 2007, Polri has implemented a number of small initiatives, such as collaborating with the media (Indosiar TV channel and Sonora FM Radio) to provide information regarding their efforts to handle the traffic conditions. Cooperation to provide information in the form of a talk show providing input on various matters. The ideas or inputs will then be focused. Based on this, the Chief of the Indonesian National Police developed the NTMC. 2. Identifying the required information technology system The identification of the appropriate information technology system was done to realize this major work. The information technology system that was referred to and was finally selected must answer the needs: to support traffic management in Indonesia. In this approach, Polri invited the main stakeholders for road and transportation. They are requested to provide important information, so the required technology system can be developed immediately. 3. The development of information technology system When an information technology system to supports traffic management has been selected, the development of this information technology system must be performed. Polri developed various efforts so the system can easily be implemented and run. Polri once again invited all the stakeholders to check the information technology system requirements that can answer the primary needs of traffic management. When all parties have determined the system requirement, the Polri rank and information technology experts will translate it into an information technology system. This system becomes Polri’s starting point as the implementer of the Traffic and Road Pusdalinfokom. This system then becomes a part of the SIMTEKPOL. 4. Strengthening and determining the institutional form The decision for the Pusdalinfokom institutional form is inseparable from the mandate of Law No. 22 of 2009 on Traffic and Transportation. This law mandates Polri to develop the most appropriate form for the Pusdalinfokom. This will then support the effort to “scale up” the Polda Metro TMC to the national level. Therefore, the efforts and role of the TMC can be perceived as the grounds to establish an NTMC as a traffic and transportation Pusdalinfokom. 5. Preparation of resources The subsequent step is the preparation of resources, referring to the chosen information technology system. The availability of human resources (police) who can translate many of the systems need will be highly supportive for this step. Also, the availability of a legal umbrella (Law No. 22 of 2009) to support the NTMC. With the existence of a legal umbrella, the availability of funds is also ensured. The challenge faced (at the time) is the availability of logistics to operate the system. However, this can quickly be overcome when the network along with information technology experts eases the provision of the logistics. 6. Preparing the type of services The NTMC targets a 24 hour service. There are two types of services provided. One is directly related to the provision of information. And, there is also services that support the services provided by Polri. Directly related to the provision of information are: (1) services to meet data, information and communication needs on traffic and transportation; (2) analysis, evaluation of traffic violations, traffic jams and accidents; (3) provision of information on road conditions and public services; (4) providing information on air quality; and (5) providing information on lost and found vehicles. On the other hand, services supporting the services provided by the traffic unit are: (1) quick response support for traffic violations, traffic jam and accidents and other incidents affecting traffic and transportation; (2) direct or electronics based law enforcement support; (3) services for making driver’s license, vehicle registration card, proof of motor vehicle ownership; and (4) traffic control support by managing, securing, escorting and patrolling; and (5) controlling traffic movement and transportation and The determination of the type of service is inseparable from the hopes that the NTMC will become an accurate information provider for the public and to obtain the best services from Polri. 7. Determining the reporting method The main activity of this step is to provide, receive and act upon the traffic information from and to the public. On this basis, Polri then utilized all communication distribution media from and to the public. The NTMC developed its own online site. In this site, the NTMC provides more detailed information. This site also encourages all parties to provide detailed input. The NTMC also developed a call center and sms center. In addition to having its own site and call/sms center, the NTMC also chose social media as an effort to make it easier for the community to access all of the required traffic information. The NTMC chose Facebook and Twitter as their social media. In addition, to make it easier for the public to receive audio visual information, the NTMC also collaborates with a number of TV and radio stations. Both can provide live report information. The NTMC staffs were involved as presenters.

 5. Who implemented the initiative and what is the size of the population affected by this initiative?
The NTMC stakeholders involved in this initiative are a number of ministries/government agencies, media, university, information technology experts, and the general public. The ministries/agencies that hold duties and functions associated with road improvements are: • Ministry of Transportation, this ministry will provide data on the types of vehicles that can or regularly accesses a number of roads monitored by the NTMC. This ministry also refers the NTMC when determining additional type of public transportation required by the community living near the main road; • Ministry of Public Works, this ministry will provide data on the quality of roads monitored by the NTMC. With information on the quality of the roads, the NTMC can determine the personnel required to secure and control the roads. The Ministry of Public Works benefits from the NTMC. They can identify and map the roads that needs to be repaired, maintained and enhanced; • Ministry of Industry, this ministry provides traffic data on industrial areas. On the contrary, the ministry also gets referrals regarding industrial areas where roads have to be constantly improved; • Universities, referring to the results of their research, universities provide information on areas where the roads requires development, maintenance and enhancement. Universities also continuously refer to the NTMC Data for studies comparing the quality of one road to another; • Information technology consultant, they will develop a number of computer programs; • Media, they also provide a traffic hotline or program. The NTMC staff can disseminate information in the media. They can also perform live broadcast in that media. On the contrary, the media always refers to the NTMC because their resources for traffic related matters are not as sufficient as the NTMC. However, the bottom line is that the media and NTMC always exchange information; • Parliament, a lot of parliament members refer to the NTMC information when determining traffic related policies; • Public, like the media, the public (both individuals or groups) and the NTMC benefit from each other. Both of them exchange information.
 6. How was the strategy implemented and what resources were mobilized?
The NTMC has their own building, but it’s still located in the Polri Traffic Corps complex. This building stands alone and is separate from the other police traffic units. Technology resources The NTMC has relatively advanced technology resources. NTMC operations are supported by technology, such as CCTV in several areas; GIS; and GPS. In addition, 80 television screens also complements the NTMC. This large amount will assist the personnel in observing the road conditions in 80 locations. To accommodate the information and input from the community, the NTMC is also equipped with a high-technology server. This server can store thousands of data received by the NTMC every day. To obtain data quickly, the NTMC is also equipped with a hotline and fax number. Human resources In conducting their daily operations, three teams are assigned to operate the NTMC. Each team consists of eight people (men and women). They are assigned as operators. The internal operator is responsible to receive and provide information, from and to the field officers. The internal operator also gives instructions/commands to the field officers to take measures on matters such as traffic diversion or giving priorities or other actions. The operator checks the map of the area that has GIS, GPS, CCTV support/capability as well as manual maps in order to provide instructions/orders and accelerate services, particularly in conveying issues which were done through a network system or an integrated system. Telephone, SMS, fax and email operators are assigned to receive and provide information from and to the public. Communication can be done directly or via electronic media ((TV/radio). However, there are times when the question and answer of various issues falling under the responsibility of the police can be conducted on air/live. The operator is required to master the information and circumstances of the existing areas through various infrastructures supporting the NTMC. This operator is also responsible for the promotion or campaign to build public trust and cooperation with the police. Financial resources Financial resources for facilities and infrastructure required by the NTMC is a part of the Polri budget. This budget will always be provided by the Government of the Republic of Indonesia every year.

 7. Who were the stakeholders involved in the design of the initiative and in its implementation?
The outputs of this initiative are: Increasing public involvement in traffic management Before the NTMC was established, the public only acts as passive actors. They were only a part of the audience group. On the other hand, they also become the victims. In all traffic jam cases, they rarely know the root causes of the traffic jam. As a result, they often feel at a disadvantage. The NTMC can encourage their participation in traffic management. The NTMC opened opportunities for the people to provide traffic related information. Therefore, the public also contributes to the smooth flow of traffic. Easily accessible traffic information Before the NTMC was established, people stuck in traffic jam faced difficulty in identifying the root cause of the traffic jam. They often also feel at a disadvantage due to this lack of information. The establishment of the NTMC enables the public to easily obtain traffic information. Even when they are out of town, the public can also request, as well as provide information. They know where to report and provide information. With this convenience, people can know traffic information before or after conducting their activities. Faster police response to traffic issues The speed in which information is obtained also led to a rapid response by the police. This is what the public truly hopes for. Police are now able to follow up the traffic information obtained from the public or from applicable information technology. At this point, the police arrived faster to overcome an accident or a situation. In essence, the NTMC is extremely useful to improve police response.

 8. What were the most successful outputs and why was the initiative effective?
There are at least four factors that must be performed to monitor the development and evaluate the activities in the NTMC. These four factors serve as a reference for the development of subsequent activities. 1. System implementation and improving the member performance management The performance management system for traffic police serving in the NTMC aims to improve the member’s performance quality. The implementation of a member performance management system is also an important step to increase the quality of members. In its implementation, the system requires the traffic police serving in NTMC to always work optimally in providing information. They are requested to develop a work plan that can contribute to achieving the objectives. The work plan will become a reference for all members in performing their duties. The system also equips them with all the knowledge and abilities required to carry out their duties. 2. Reporting in the internal level The member performance management system also encourages all members serving in the NTMC to write a daily, monthly and annual report. The report contains the outcomes of their activities in the NTMC. This report will also become a reference for the NTMC to improve its outcomes and objectives in the future. 3. Information technology management system maintenance This system is intended to maintain and ensure that the information technology management system can continue to meet the needs of current development. The information technology system in NTMC is comprehensively examined at least every four months. This aims to ensure that the NTMC can advance the development of information technology to improve the reception and provision of information services. Often, the maintenance of information technology systems also encourages the NTMC to update their equipment, modify their reception system, and others. This step only intends to ensure that the information received are always valid. Therefore, the technology in NTMC in the last five years is still in line with the current development. 4. Collecting testimonies through a public satisfaction survey To encourage good quality information services, the NTMC always actively receives and invites the public to assess them. Every year, the NTMC always holds a survey on the level of public satisfaction. This survey also solicits the suggestions or hopes of the public for the NTMC. This survey directly indicates to what extent the NTMC should develop itself, and also becomes a reference in preparing future work programs for the NTMC. 5. Reporting to the public This step aims to improve the accountability of the NTMC to the public. Accountability is as a part of public service providers responsibility to the public. Reporting to the public also aims to improve the public’s trust to the NTMC. This trust will encourage quality improvement, as well as strengthening the role and function of the NTMC.

 9. What were the main obstacles encountered and how were they overcome?
Important factors that become an obstacle in providing information to the public are: Limitations in providing information through social media On 7 December 2013, the NTMC’s twitter account i.e.@NTMCLantasPolri has 154,380 followers. This account was used since 6 April 2010. There might not be too many followers. However, assessing form the originating location, the followers come from all over Indonesia. Since free social media (in this case, Twitter) has been used by a large number of the community, the option to open a Twitter account became relatively strategic. Oftentimes, a large number of followers are always connected with this social media. The information will definitely be delivered. However, the NTMC often faces difficulty in providing detailed information on a traffic situation. Therefore, the NTMC often provides information via the NTMC site. Challenges The challenges faced by NTMC in the future are how to respond to more severe situations in the future. A number of challenges identified are that in 2013, from a total of 1.2 million cars sold (Gaikindo, Nov 2013) and approximately 8 million motorcycles sold (AISI, Nov 2013), the majority of the sales are concentrated in Jakarta; the total length of the road has not increased; and the public still requires continuous reminding to abide by traffic regulations. However, traffic information will still be available. NTMC will certainly continue to provide information.

D. Impact and Sustainability

 10. What were the key benefits resulting from this initiative?
The concrete impact of the presence of NTMC relatively varies. This impact is shared by various stakeholders in Indonesia. Increased public participation As described above, the use of twitter, facebook, telephone, sms, and websites as a channel for public involvement was warmly welcomed by the public. A lot of people access the five websites to provide traffic information (traffic accidents, violations, and particularly traffic jams). The number of people sending information increases from year to year. This participation highly assists the Indonesian National Police to reduce the negative impacts caused, from traffic accidents, violations and particularly traffic jams. The involvement of the media in handling traffic problems Indirectly, the high number of people accessing or providing traffic information also affects the increasing number of media involved in handling traffic problems. Indirectly, the traffic information provided by the media (particularly during peak hour or nearing a public holiday) assists the public to avoid traffic jams, and directly assist the police in managing traffic in crowded areas. Indirectly, traffic reports by the media also receive public appreciation. Their rating, particularly traffic reports nearing Eid Mubarak or Christmas, increased. A lot of people on their way to their hometowns (mudik) refer to that report, and as a result they were more prepared to face traffic jams. Contributing to the declining number of traffic accidents The presence of the NTMC has contributed to the declining number of traffic accidents in Indonesia. Although the reduction in quantity and quality is not too significant, the NTMC is still considered to be able to encourage the reduction through traffic awareness. The Indonesian National Police data states that in 2010, the number of traffic accidents occurring in Indonesia reached more than 110 thousand cases. This figure decreased to 109,776 cases (2011), and then to 109,038 cases (2012). The number of fatalities also reduced. In three years, the number of mortalities decreased: from 31,234 deaths (2010); 31,185 deaths (2011); to 27,441 deaths (2012). If these figures are converted into material loss, the rate of decline will definitely be more noticeable. NTMC as a place to learn about traffic Although the NTMC has not significantly contributed to reducing traffic problems, a lot of parties appointed the NTMC as a place to learn about traffic management. Various parties believe that the NTMC can prevent worse impacts from the traffic jams. The NTMC is also considered to be able to encompass the power of the public and the media to be actively involved in handling traffic problems. Also, as most often expressed and perceived by many parties, many people are assisted with valid information. Valid information encourages people to anticipate worse conditions. This is also the reason why a lot of parties (domestic and international) learn from the NTMC. They are students, technology and information practitioners and neighboring countries’ police force, such as Timor Leste, the Philippines, Fiji, Afghanistan. Even the police force from countries that are more developed than Indonesia also visit and learn about the NTMC. This is mainly done by police from Japan, Australia and South Korea.

 11. Did the initiative improve integrity and/or accountability in public service? (If applicable)
It might be difficult to refer to the NTMC at this time. However, when referring to the initial establishment of the NTMC, all parties seeking to reduce the number and impact of traffic accidents, violations and traffic jams can start this as soon as possible. Sustainability In terms of sustainability, the NTMC will be able to maintain its existence. The establishment of the NTMC as a part of the National Traffic and Transportation Communication and Information System has been reinforced by Law No. 22 of 2009 on Traffic and Transportation stating that the Polri Traffic Corps is the Supervisor, Manager and Party in charge of the System Control Center. Therefore, the existence of the NTMC is highly guaranteed. The NTMC is seen as the best form of the system control center; hence human and financial resources will be guaranteed by the Indonesian National Police. Therefore, in terms of funding, the Indonesian National Police will optimally maintain it. Public support for the NTMC is also ensured to support its existence. The public will definitely continue to provide support if the parliament (for example) cuts the budget from the amount requested by the managers. This is the dynamics, the community will support if they have seen proof of the benefits and truth. If the public supports this, public services are guaranteed to be facilitated. Domestic replication development initiative The network of the Traffic and Transportation Communication and Information System Control Center will follow the organization structure of Polri, namely 1 (one) NTMC in the Polri Traffic Corps, 31 (thirty one) Regional Traffic Management Centre (RTMC) in the Provincial Police Command (Polda) level and 445 (four hundred and forty five) Traffic Management Centre (TMC) at the City Police level. The public services of RTMC have now been developed in a number of provincial police commands (Polda). There are RTMCs funded by the Police Headquarter. There are also RTMCs funded by the provincial police command. The RTMCs funded by the Police Headquarter are Bali, East Java, West Java, Central Java, DIY, Metro DKI and South Sumatera. Meanwhile, the RTMC funded by the provincial police command are: North Sumatera, West Sumatera, Riau, Lampung, West Kalimantan, North Sulawesi and South Sulawesi. All RTMCs join a computer network. Therefore, communication among network members becomes easier. Partner Countries’ Verbal Desire to Replicate the Program The international cooperation between the Indonesian National Police and the police force in a number of partner countries also support the partner countries’ police force to verbally express their desire to replicate the program. Regardless of the police’s diplomacy style, the senior police officers from partner countries visiting the NTMC expressed their desire to replicate the program. They often asked critical questions to understand the steps for the establishment of the NTMC including its day-to-day management. The police officers from Afghanistan, Timor Leste, the Philippines, and Fiji believe that the NTMC has successfully assisted the Indonesian police in handling traffic problems. Police forces from all regions certainly understand that the NTMC enables the police to be more familiar of their territory.

 12. Were special measures put in place to ensure that the initiative benefits women and girls and improves the situation of the poorest and most vulnerable? (If applicable)
Public involvement in the provision of traffic information brings a lot of benefits. Among others, the information is reported directly from the field or location. This information is highly valid. In the context of public service, the NTMC is an example of a concrete program that eases the improvement of public service quality. Public involvement also requires increasing the role of the media. Without the media’s involvement, it is difficult for anyone to encourage the dissemination of information. When information is disseminated, the role of the traffic police will be easier. The NTMC traffic management program also proves that traffic can be a strong reference for development. The government can refer to the traffic situation to improve, maintain and improve other sectors, such as industry and trade. The NTMC can also prove than when the traffic is managed institutionally, coordination with other sectors also becomes easier. As a new unit, the NTMC clearly displays efforts to unite with other sectors. Apart from the four lessons above, one main question that is often asked by the public and the police is regarding the increased correlation between traffic information and quality in Indonesia. A lot of people often ask about the lack of correlation. A large part of the society desires that this large volume of information should be supported by quick handling. Although a lot of people understand that it is difficult for the police to move quickly in the worsening traffic jam, the public still hopes that the police will quickly be involved to handle or respond the issues given. Of course, traffic in Jakarta in particular, and in Indonesia is not generally the best place in terms of traffic management. However, information provision will certainly contribute to smooth traffic. When information is available, the public will be calmer. The NTMC’s existence is a manifestation of Polri’s bureaucratic reform in public services, enabling traffic police to work in a transparent, fast, and accurate manner in responding all traffic problems. This is where the real role of the NTMC lies. If the NTMC is the only requirement for smooth traffic, traffic congestion in Indonesia will likely be eradicated.

Contact Information

Institution Name:   National Traffic Management Centre - The Indonesia National Police
Institution Type:   Government Agency  
Contact Person:   Puji Hartanto
Title:   Head of Traffic Management Centre  
Telephone/ Fax:  
Institution's / Project's Website:  
E-mail:   ntmckorlantas@gmail.com  
Address:   Jl. MT Haryono Kav 37 - 38
Postal Code:   12770
City:   South Jakarta
State/Province:   Jakarta
Country:  

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