4. In which ways is the initiative creative and innovative?
|
The activities of SIM KELILING Service basically is to implement the mechanism of procedures of “A and C” Driving License renewal is the same procedures of renewal at SATPAS. Some series of activity such as enrolment including the documents of requirement for driving license renewal, verification data in computer database, print fingers identification and photograph until printing or production of driving license. The first step is to design the vehicle which can facilitate the renewal process of driving license with the same process at SATPAS office. This vehicle must be equipped with technology of computer and online internet, the input of data directly connected with the data from police computer server. This vehicle is also equipped with the tools for print finger scanning and online-photograph and printer for driving license cards. The second step is to determine area and schedule of visiting service of SIM KELILING VEHICLE. The place must be strategic and have required facilities (such as back up for electricity resources if required, parking area, etc). Giving information to public about types of service, schedule and area of service using the electronic and printed media.
|
|
5. Who implemented the initiative and what is the size of the population affected by this initiative?
|
1 (one) unit of SIM KELILING Vehicle consists of some officers, namely:
-1 (one) officer of police office at registration and verification of document
-1 (one) officer of police office at identification and production of Driving License
-1 (one) officer of police office as the controller
As addition, there are some officers from other units, namely:
-1 (one) personnel of health officer from private sector
-1 (one) personnel of Bhakti Bhayangkara accident insurance company
Also involves local government officers/public sector at the location of SIM KELILING, such as:
- apparatus/officers from sub-district to facilitate the integrated service/one stop service program in sub-districts.
- The management of Malls/shopping centers
|
6. How was the strategy implemented and what resources were mobilized?
|
Tools or equipment of SIM KELILING for issuing or renewal of A and C driving license as follows:
- Special vehicle (bus or micro bus);
- Air Condition;
- Gen set;
- Computer for registration;
- Photo capture;
- Finger print capture;
- ID Printer;
- Background of photo;
- Tends, tables and chairs.
The amount price for 1 SIM KELILING vehicle as IDR 433,000,000 (US$ 40,000)
The amount price for maintenance and service for 1 SIM KELILING vehicle as IDR 18,000,000 (US$ 1,500) p.a.
-The procurement and implementation of operating SIM KELILING service is supported by budget from Traffic Coordinator Polri and Ditlantas Polda Metro Jaya, both facilities and infrastructures, the materials for issuing driving license, vehicle maintenance and service and other equipment, also honorarium of assigned officers, are fully supported from PNBP (State Revenue Non-Tax) budget.
|
|
7. Who were the stakeholders involved in the design of the initiative and in its implementation?
|
-The location of service for driving license renewal is more closely in public’s heart because the coverage of service covers 5 zones in DKI Jakarta (West, East, South, North and Central Jakarta). Previously only 1 service point available to make driving license renewal centralized in SATPAS DAAN MOGOT to cover those areas.
-The consumed time for public to access the place of renewal driving license at SIM KELILING becomes efficient (approximately 30 minutes) and more flexible from choice of location.
-Time allotted for renewal driving license becomes efficient (approximately 1-2 hours).
- Service capacity for driving license renewal service is larger, average number of renewal service for each unit is 100 applicants; with maximum capacity per unit (there are 5 units) is 200 applicants.
- Public is easy to monitor the schedule, nearest location of SIM KELILING pool from portal media/website of Traffic Management Center of Ditlantas Polda Metro Jaya www.tmcmetro.com.
- SIM KELILING also has function as the center of information for Ditlantas service. Public can access the information regarding other services to the officers of SIM KELILING.
|
|
8. What were the most successful outputs and why was the initiative effective?
|
- From technical aspect, the implementation of SIM KELILING Service Unit uses sophisticated computerization with SIM main database at Satpas Daan Mogot server.
- Beside the data on computer basis provided, it also remains manual data which is recorded in register book in order to control requirement and evaluate duty implementation by leader / internal auditor.
-Also the portal of complaint and advice from public regarding the mechanism of SIM KELILING service and other Ditlantas services which are able to be directly submitted by community through both online portal on web basis and call centre to TMC of Ditlantas Polda Metro Jaya.
|
|
9. What were the main obstacles encountered and how were they overcome?
|
Some obstacles were often found during the implantation/operating of SIM KELILING service are:
-The unavailability of adequate electricity in accordance with specification of computer system. This can be overcome by equipping SIM KELILING service unit with Generator set.
- Situation around location which is sometimes difficult in open place (weather, rains, traffic jam, etc). The solution is to find strategic location and near with closed area (shopping center, mall, parking place, etc)
- Service system with computer basis sometimes enables to cause errors/computer device damaged, which leads to service delayed. This is can be resolved by routine checking by technicians/ competent officers in the field of IT.
|