| 4. In which ways is the initiative creative and innovative?
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When the problems faced by Individuals just for inquiring about their personal data, the Ministry has innovated the e-Dash Board to help users save time and efforts. The Ministry also has decided to offer a wide range of e-Services on its portals, where some of such e-Services can be utilized by all users, while many specific e-Services are directed for only registered users. Over the different stages of work, the Ministry has collected views, suggestions and complaints of individuals to prepare the effective mechanisms and processes to solve those complaints.
As for the payment problems faced by the business sector relating to payments of services fees, the Ministry of Interior and its National Information Center have concluded a wide range of meetings with all concerned parties.
Firstly, a coordination was made with the National Banks in Saudi Arabia to link the NIC's data-base regarding services with the Banks' systems. This requires following strict standards relating to security and privacy issues.
The Second Stage came when the Ministry of Interior was then linked with a Government electronic payment system named (SADAD) that is subordinate to the Saudi Arabian Monetary Agency (SAMA), and this also requires to link the NIC's data-base with the SADAD System.
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| 5. Who implemented the initiative and what is the size of the population affected by this initiative?
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The National Information Center (NIC), The Sector of the Ministry of the Interior was proposed the Solution and The People which are working in the Sectors, Emirates under the Ministry of the Interior (MOI) and some other organization and some private sectors are contributed for the design and the implementation of the initiative. Ministry of Interior has exerted much effort. The most problems specified by the Ministry and its National Information Center (NIC) appear in time and efforts. When addressing the problem, the increasing national census in Saudi Arabia should be taken into consideration as a challenge
The Ministry of Interior represented by the NIC has taken beneficiaries' needs into consideration, and it has exerted all efforts to simplify the process of implementing all services offered to citizens and all other stakeholders. As a result, it has sought to apply a solution that can overcome all such burdens that basically result from the traditional mechanisms
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| 6. How was the strategy implemented and what resources were mobilized?
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Resources are used one from the IT department within the organization, in a later development stage a consultancy from the local IT Company has been used for the quality assurance.
The services developed within the limited budget deducted from the It department budget and has no impact on the overall budget at the end. It reduces the human cost on other departments.
Resources were mobilized first for development within the organization to minimize the cost then they allocated as a development team.
The services created a significant impact on our daily paper work costs which allow the organization to develop and enhance more services.
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| 7. Who were the stakeholders involved in the design of the initiative and in its implementation?
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- A full-fledged automated system that provides valuable informational and transactional services to all types of service recipient (C, B, G).
- As this effort required reviewing all the services that shall be provided through this system, all the services were optimized and enhanced from several aspects: such as:
o The time needed to provide the service
o The efficiency in providing the service
o The steps the work flows of the service
o The prerequisites and approvals (even if these were not excluded, but they were received in an electronic manner)
- As part of the implementation process for this initiative, these services and all their related details were documented. Accordingly, up-to-date documentation came as important outcome from this initiative.
- Electronic processing of services makes it much easier to gather the needed statistics and to monitor the usage of the system and it’s benefit to all stakeholders.
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| 8. What were the most successful outputs and why was the initiative effective?
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- During Implementation:
A typical project management approach was conducted to monitor the progress of implementation, including:
o Periodically monitored project plan and schedule
o Periodic Reporting
o Change log to monitor and control change requests
- After Deployment: the e-Dash Board solution:
As an e-Solution, the e-Dashboard by design is prepare to enable the NIC team to monitor all transactions, system up-take and many other parameters that can give indications and statistics on how to continuously enhance the system and what to include in future releases. Al l the data can be extracted through a wide set of reports that makes this huge amount of data available with simple report generation exercise, where in some cases it’s as easy as a click of a button.
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| 9. What were the main obstacles encountered and how were they overcome?
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Obstacles faced during the e-Dash Board solution
Most challenges faced by the working team during executing the e-Dash Board, appear in the existence of previously used mechanisms and processes that can not be changed without high decrees being taken to stipulate a replacement of the existing technologies with electronic innovated systems. The challenges also included how to raise awareness of people about how to use the innovated electronic system to inquire about their personal data.
Another concern that was cleverly addressed by the work team appeared in how to authenticate millions of users' identities for both citizens and residents during a certain period of time. The NIC has overcome this challenge by availing the opportunity for users to register online and to make the authentication processes throughout the Ministry's movable centers spread all over the Kingdom in International Airports, malls, banks and great many places.
Obstacles faced during the execution of e-Payment system
The main obstacles encountered, included security and privacy issues, change-management concerns for both MOI's employees and beneficiaries. As for any innovated solution, people find it difficult to be accustomed with new processes even if they were made for their welfare. In this regard, the NIC has implemented a complementary awareness plan for both the employees and the Public to know much about the benefits of the new solution.
As for the security issues, the NIC has complied with the international standards relating to information security and privacy. It also seeks the support of specialized national corporations that proved success in this filed.
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