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MODEP
Çorlu Belediyesi

A. Problem Analysis

 1. What was the problem before the implementation of the initiative?
Çorlu County’s population consists of 226.914 inhabitants. The incessantly increasing population is directly influencing municipal services as well, and necessitating providing of services over a larger area, in a more rapid and efficient manner. The subject of our Project consists, in parallel to such main objective, of installation of a Mobile Storage Vehicle for intervening with more malfunctions by means of shortening the duration of intervening with malfunctions arising from the fact that the urban infrastructure is old. And thereupon, construction of a new and modern storage facility that is in compliance with the current conditions of the present day, in order to realize the effectiveness and efficiency at the maximum possible extent in realization of all of the aforesaid services as well as enhance corporate capacity. It is being expressed that the order of priority amongst the duties and responsibilities of municipalities, such as water and sewage works, urban infrastructure services and performance of services, are to be determined by taking into consideration the financial status of the Municipality and urgency of the service. At the same time, municipal services are required to be provided to the citizens at the closest possible sites and through the most convenient methods. In parallel thereto, our Project is directly related to municipal administration.

B. Strategic Approach

 2. What was the solution?
Due to the infrastructure deficiency of our town which has its roots in the past, lots of problems and faults are occurring at present. Rapid intervention with such faults is of utmost importance from a perspective of reducing the grievances suffered by the citizens. Primarily, our existing storage facility was required to be restructured at standards in compliance with the current conditions of the present day. In order to enable a more qualified service, and faster as well as more efficient access of the materials to the area of malfunction, it was decided to establish a Mobile Storage Vehicle. By this means, the material waiting times of the malfunction teams is minimized, and in the time gained in this manner, we ensured that the number of faults intervened with is increased and thus the grievances of our inhabitants is eliminated within short notice.
 3. How did the initiative solve the problem and improve people’s lives?
Establishing a mobile storage vehicle as a main theme of this Project was a novel approach that previously applied in the municipal administrations. Thanks to the mobile storage vehicle, materials are possibly transported to the area of malfunction within shortest possible notice and the faults are eliminated likewise within short notice. This Project was awarded a prize in the “Golden Ant Exemplary Municipal Services Contest”, a regional Municipalities Project Contest organized by Marmara Municipal Administrations Association and thus set an example to other municipalities in the region.

C. Execution and Implementation

 4. In which ways is the initiative creative and innovative?
At the start-up of the Project, it was planned the steps we shall be taking in sequence and it was primarily commenced with the construction of the storage facility. Construction of our new storage facility was commenced on 05.01.2010 and completed on 06.04.2010. Thereafter, contract tenders were organized for shelves and stacking machines in relation with the interior design. Upon simultaneous completion of the offices within the warehouse, it was officially commissioned and started its operations on 29.04.2011. Our modern storage facilities incorporate a closed space of 1.000 m², consisting of 7 blocks, 27 shelves and 849 partitions. Besides the foregoing, we are storing the culvert pipes out in the open area, and also a closed area of about 500 m² where we keep clean water pipes. In this way, it has become easier to find where our materials are located, and at which quantities, as a consequence of such an orderly storage method, inventory taking operations ceased to be problems, and material data was taken under control in a systematic manner. Yet another segment of our Project is the Mobile Storage Vehicle. Due to infrastructure deficiencies in the aged urban infrastructure, several malfunctions are occurring. Rapid intervention with such malfunctions constitutes utmost essence in terms of reducing grievances suffered by the citizens. Because here it is at stake providing to the use of citizens within shortest possible notice, water as the major requirement for life. To serve this purpose, we converted such vehicle used previously as an electrical faults intervention vehicle bearing a basket into a mobile storage vehicle by means of adding a closed chassis to the same, since it was no longer used in parallel to its objective after breakdown of the basket. Thereby, the material waiting times of the fault elimination teams is minimized, and in the course of such time gained, it is both increased the number of daily interventions and also the grievance suffered by the citizens was relieved within shortest possible notice.
 5. Who implemented the initiative and what is the size of the population affected by this initiative?
In the process of implementation, personnel as well as self assets of our Municipality have been used. Those benefiting from the application have ended up as all of the citizens we provided services to. Upon elimination of the malfunctions within short notice, grievances suffered by our citizens were avoided. Our Project realized totally by mobilizing the resources of Çorlu Municipality, is applicable with ease at all municipalities working under the principle of social service, adopting citizen satisfaction as their basic principle.
 6. How was the strategy implemented and what resources were mobilized?
The first leg of our Project was to convert our existing warehouse into a modern storage facility in conformance with contemporary conditions of the present day. In our former warehouse, we were keeping our materials inside an area of 200 m². While 80% of our materials were kept out in the open due to restricted closed area. Due to the weather conditions, our materials were soon losing their technical characteristics and getting deformed. As a consequence of the foregoing, every year we were suffering an economic loss at the rate of 5% over the total amount of our material inventory. Therefore, the construction of our new warehouse was started on 05.01.2010 and it was completed on 06.04.2010. Our warehouse was made into an asset of our municipality in consideration of approximately TL 200.000,00. Yet another leg of our Project is the Mobile Storage Vehicle. For such mobile storage vehicle, it was made use of the available resources, and the cost of the same is approximately tl 10.000,00. All investments therefore have been financed by the municipality’s own sources.
 7. Who were the stakeholders involved in the design of the initiative and in its implementation?
While the total amount of consumables in the movable property warehouse of our Municipality’s Operations and Affiliates Directorate was TL 1.488.555,36 excluding V.A.T. on 01.01.2012,this amount is reduced to TL 1.375.831,48 as of 05.09.2012. Our previous loss at the rate of 5% amounting to approximately TL 75.000,00 arising as a result of the improper storage of the same is reduced to zero, and thus all losses have been avoided. In year 2011 purchase of consumable in the amount of TL 1.073.539,34 procured through the purchasing method, is reduced in year 2012 to TL 239.146,51 as of 05.09.2012, thanks to the new system. As per the first 9 months of year 2012, upon keeping stock levels under control, our Directorate conducted its activities with purchases that are reduced by TL 834.392,83, with the same number of teams, and despite the increase in the number of malfunctions, and upon ensuring that only the necessary materials are purchased, provided a purchasing profit of TL 834.392,81. Fault claims received as well as letters of petition have been concluded within much shorter period of time thanks to the speed enabled by the mobile storage vehicle. While previously the incoming subscriber petitions were processed within 30 days on the average, as of the present day, subscriber connection Works are concluded in 10 days on the average, and thereby the waiting time of the citizen are reduced at the rate of minimum 50%. While in year 2011, the materials consumed from the warehouse amounted to TL 643.053,91, as of the first 9 months of this year it is reduced to TL 337.322,20 and it is thus avoided the use of any unnecessary material as well.
 8. What were the most successful outputs and why was the initiative effective?
Upon quantifying the materials used in the malfunctions intervened daily, in accordance with the fault types and regions they are consumed, it was enabled that statistics were derived and as a result of the same, it was specified those districts with improvement projects.Upon making discussions on the data compiled, it was contributed to the preparation of new structuring plans that would befit the physical condition of the district.
 9. What were the main obstacles encountered and how were they overcome?
No serious obstacle was encountered in the course of implementation, and only trainings and informative sessions were organized and provided in order to ensure integration of the technical personnel with the Project.

D. Impact and Sustainability

 10. What were the key benefits resulting from this initiative?
In parallel to the statistics derived, infrastructure works were started in 4 districts.Upon providing for the installation of new lines to such districts, solutions directly contributing to the population living at such districts were enabled. Thereby, superstructure was given way to as a result of reduction in the number of lines causing malfunctions to arise. Further, it was contributed to the generation of an accurate budget in the course of the budget preparation process. Losses arising from use of unnecessary materials were avoided, and thus profits were attained as a result of correct purchasing method.
 11. Did the initiative improve integrity and/or accountability in public service? (If applicable)
The purpose for existence of municipalities is to provide services upon attaining utmost level of satisfaction on part of the citizens. Therefore, since our Project is targeting to improve and enhance the satisfaction of citizens as well as efficiency in the services provided, it is also applicable at other municipalities alike. Our Project was awarded a prize in such “Golden Ant Municipal Services Contest” organized by Marmara Municipal Administrations Association, thereby proving that it is setting an example in the public domain. Our Project was described and explained at such information sharing meetings hosted by Çorlu Municipality and attended by other mayors as well, our storage facility and mobile storage vehicle were promoted and a briefing was presented about the importance of the same. Our basic purpose is to carry further ahead the system we have established, incorporating transparency, accessability and accountability. Thereby generating a system that is system dependent rather than individual dependent, and assuming a well-organized corporate identity.
 12. Were special measures put in place to ensure that the initiative benefits women and girls and improves the situation of the poorest and most vulnerable? (If applicable)
In parallel to the experiences we obtained, we ensured supply of services that would provide direct contribution to the living ambient of the citizens. Upon utilizing our resources at the maximum possible efficiency, we contributed to the generation of our budgets and spending of the same at appropriate positions. By means of making use of an accurate stock follow-up system, we provided control on the minimum as well as maximum stock levels of the materials and thereby avoided unnecessary material purchases. Since we have provided urgent solutions in eliminating any and all kinds of requirements (such as line construction, connection to subscribers, claim for faults) with respect to the water and sewage lines constituting the basic need of our citizens, we improved the life quality of the citizens. Our recommendations with respect to the future is, by assuming that access to healthy water is a basic human right, implementation of the system we have established by the local administrations of other regions as well. In the contest for service we are in pursuit of in order to build up Çorlu of the future, we are ongoing with our activities at full speed and effort in order to meet the requirements of our ever-increasing population in a rapid, efficient and timely manner.

Contact Information

Institution Name:   Çorlu Belediyesi
Institution Type:   Public Agency  
Contact Person:   Ali Sonbay
Title:   Protocol Manager  
Telephone/ Fax:   00902826847568
Institution's / Project's Website:  
E-mail:   ozelkalem@corlu.bel.tr  
Address:   Resadiye Mah. Omurtak cad. No:139
Postal Code:   59850
City:   Tekirdag
State/Province:  
Country:  

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