A 3P Code Review approach towards developing a user-friendly built environment
Building and Construction Authority

A. Problem Analysis

 1. What was the problem before the implementation of the initiative?
Singapore underwent rapid urbanisation from the late 1950s. During that period, the young nation had to tackle pressing urban problems such as housing a fast-growing population and the lack of proper services and sanitation. As land was scarce, the main objective was to optimize the use of land resources, resulting in high-rise, high-density built environment in the years that followed. There was little emphasis on barrier-free accessibility for the elderly and persons with disabilities as the majority of the people were young and able then. As the city-state moved from a young independent nation to a more matured society, it became essential to go beyond basic utilitarian infrastructure to provide for the evolving needs of the population. In the late 80s, when basic needs of the majority were met, there was raised awareness of the need to provide for persons with mobility challenge in buildings. Thus, in 1989, the Building Control office of Public Works Department (PWD, the predecessor of BCA) amended the Building Control Regulations to mandate the provisions of barrier-free buildings in 1990. The Code on Barrier-free accessibility in Buildings 1990 was developed and published to set the minimum standard for compliance. While it was a critical milestone to mandate barrier-free accessibility in buildings in 1990, the information in the first Code was limited and focussed primarily on the provision for persons with mobility challenges or wheelchair users. This was partly due to the lack of resources, knowledge and understanding of the needs of the persons with other disabilities, such as the visual and hearing impairment. Another concern then was not to “over-burden” the providers. With one of the fastest greying population in the world, it is estimated that Singapore will witness the number of seniors above 65 years old to increase by 3-fold by the year 2030. In planning for an ageing population, an inclusive and user-friendly built environment for the elderly and individuals with disabilities will be imperative. At the same time, the government is mindful that supporting an ageing population has to be a collective effort through partnership between the public, private and the people (3P) sectors. With the society becoming more educated and affluent, there is greater awareness and understanding of the diversity of needs. There is also a growing desire for Singapore to evolve into a more inclusive society that actively engages persons with disabilities, young families, the elderly as well as various communities and groups, including voluntary welfare organisations (VWOs). Over the last 2 decades, Singapore’s efforts to address the above issues have developed into a systematic and holistic approach that is built upon the effective collaboration among the public, the private and the people sector to facilitate progressive improvements for an inclusive user-friendly built environment. The Accessibility Code Review is a key component of the process.

B. Strategic Approach

 2. What was the solution?
The Building and Construction Authority (BCA), established in 1999, was tasked to continue the building regulatory role of the now defunct Public Works Department and promote the development of the construction industry. The mission of BCA is to shape a safe, high quality, sustainable and friendly built environment. The whole process of review and public engagement leading to the launch of the Code on Accessibility in the Built Environment fully illustrated how a process that involved the 3Ps (people, public and private) would lead to an inclusive built environment. The Code Review was set to meet the following objectives 1. To provide “Reasonable Accommodation” for persons with disabilities 2. To be “Future ready” to accommodate an ageing population 3. To provide a Family Friendly built environment to support the pro-family policy 4. To address developers’ concern with Compliance Cost. 5. To ensure ‘buy-in’ of the key stakeholders through a 3P approach Code on Accessibility an important driver in effecting an accessible built environment The Code is an important driver behind the observable improvements to accessibility in Singapore. While the development of the first Code on Barrier-free Accessibility in Buildings 1990 was a critical milestone in initiating the legislative requirement to provide barrier-free accessibility in building, the subsequent reviews had ensured the provisions are up to date and of comparable standards alongside international ones. These reviews were carried out with a systematic and holistic approach that is built upon the effective collaboration between 3Ps and facilitated progressive improvements for an inclusive user-friendly built environment. In response to feedback that the barriers between buildings/infrastructures were one of the key challenges for persons with disabilities, the Code (in the 3rd revision) has been expanded to cover the whole built environment beyond the building boundary and renamed as “Code on Accessibility in the Built Environment”. This is another important milestone as it addresses the issue of interconnectivity between buildings and public infrastructures by specifying a requirement to submit the “Access Route Plan” to BCA for plan approval. This is an innovative way to ask stakeholders to seriously review the access route to be used by the persons with disabilities. As Singapore gears up towards preparing for a fast ageing population and building a liveable, inclusive society, the Code is also placing greater emphasis on Universal Design (UD) concepts that will benefit a larger proportion of the population. Enhancements to the latest Code Review include provisions for persons with disabilities and older persons, and family friendly features. One example is the mandatory requirement to provide hearing enhancement system in auditoriums, concert halls and theatres to facilitate persons with hearing difficulties to participate in discussions and public performances. The current Code review process began in end 2010 with the formation of the Code Review Committee (CRC). Led by BCA, the tripartite committee comprised of representatives from the public, the private and the people sectors including public agencies, hospitals and VWOs such as the Singapore Association of the Visually Handicapped (SAVH), Handicaps Welfare Association (HWA), Disabled People’s Association (DPA), Singapore Association for Occupational Therapists (SAOT), and Singapore Action Group of Elders (SAGE). In preparing for the review, site visits and user trials were conducted to re-examine existing provisions as well as to validate the practical application of certain proposed enhancements such as ramps, corridors with detectable surfaces. Key changes of the Code include the requirement for wider accessible routes, corridors and paths to cater to the growing number of elderly persons with limited mobility and wheelchair users, and buildings frequented by families need to provide family-friendly facilities such as child-friendly toilets and lactation room for nursing mothers.

 3. How did the initiative solve the problem and improve people’s lives?
1) Ensure buy-in by key stakeholders One key concern of developers was compliance cost of an enhanced Code. The whole process of active engagement has been effective in ensuring buy-in and there was no expressed public unhappiness after the launch of the Code 2) Better understanding by VWOs and other users The involvement of the VWOs at Code Review and other activities has given them ample opportunities to articulate their views and for BCA to incorporate their feedback in the Code. 3) Engage users experts in our site visits of public places In addition to the CRC, BCA separately formed the Users Consultation Group (UCG) and invited its members to selected public places to give feedback on the facilities and user trials which helped to establish standards for the Code. 4) Innovative and advance Some innovative ideas or standards established include (i) requirement for “access route plan” to resolve interconnectivity issues (ii) “future ready” requirement to support Ageing-in-place in homes - provide at least one toilet large enough for the wheelchair user or an older person who may need special care (iii) Mandatory requirement to provide family friendly features including children toilets and lactation rooms in publicly accessed buildings

C. Execution and Implementation

 4. In which ways is the initiative creative and innovative?
The Key outcomes: 1) To enhance the Code to push the UD boundary 2) To ensure built environment cater to the users’ needs 3) To ensure buy-in by developers and building owners 4) To moderate expectation of users 5) To encourage social graciousness of public in the use of accessible features The whole process of review and public engagement leading to the launch of the Code has fully illustrated how a process that involved the 3Ps (people, public and private) would lead to an inclusive built environment. The key steps involved to achieve the key outcomes are as follows 1) Formation of Code Review Committee (CRC) The current Code review process began in end 2010 with the formation of the CRC. Led by BCA, the tripartite committee comprised representatives from the public, the private and the people sectors including public agencies, hospitals and VWOs such as SAVH, HWA, DPA, SAOT, and SAGE. 2) Users Consultation Groups (USG) In preparing for the review, a USG representing users or persons with disabilities and other interests group was formed. Besides getting feedback on the specific needs, site visits and user trials were conducted to re-examine existing provisions as well as to validate the practical application of certain proposed enhancements such as ramps, corridors with detectable surfaces. The USG was kept abreast of the proceedings in the Code Review Committee. 1) Focus Group Discussions (FGD) were conducted during this period of review. They include (i) FGD on Accessible Tourism. (ii) FGD with industry such as Singapore Sanitary Ware importers and Exporters Association (iii) FGD with specific VWOs, eg Singapore Association for the Deaf 3) Public Consultation exercise on Draft Code from 1st to 30th April 2013.To get the maximum outreach with regard to the proposed changes, the Draft Code was launched through the Minister of National Development’s blog and media conference. The invitation for feedback on the draft code was sent via: (i) BCA web-site and ‘Reach” - the national portal for feedback on government policies. (ii) Professional bodies and institutions representing various interest group (iii) Other government agencies (iv) Other VWOs who have not been directly involved in the code reviews 4) Collation of Feedback At the close of the consultation exercise, 45 people/organisations gave their feedback on the draft Code and provide about 300 suggestions and views. In general, the public and various stakeholders are supportive of the proposed revisions to enhance provisions for persons with disabilities and to introduce family-friendly requirements. Evaluation of these feedback revealed several notable topics (e.g. larger accessible toilets, nursing facilities, provisions for the visually impaired and persons with total hearing loss) which were carefully considered by the Committee. 5) Finalised Code and Launch. Taking into consideration all the feedback, revisions were made and presented to the Code Review Committee for final endorsement. The Revised Code was launched on 30 August 2013 with a lot of media interests. The enhanced provisions for the persons with disabilities were much welcome by the VWOs. The provisions for family, in particular the mandatory provision of the lactation room received much publicity and the Hong Kong South China Morning Post even reported it on 24 Oct 2013. 6) Implementation of revised code. The building industry was given at least 6 months grace period as lead time to plan for new building projects. To ensure that the industry was ready, seminars on the new Code was organised for the architects and designers. Illustration of the key developments and steps are as shown in appendix A.

 5. Who implemented the initiative and what is the size of the population affected by this initiative?
The Code Review Committee led by BCA, is a tripartite committee comprising representatives from the public sectors, the private and people sectors. Public sectors (these are main building/facilities owner and developers) - Land Transport Authority - National Parks Boards - Housing and Development Board Institutions/Academia - Singapore Association for Occupational Therapists (SAOT) - National University of Singapore (NUS), Department of Architecture Industry - Real Estate Developers' Association of Singapore (REDAS), - Singapore Institute of Architects (SIA) People Sectors/ Volunteer Welfare Associations (VWOs)/Advocates/Users - Singapore Association of the Visually Handicapped (SAVH), - Handicaps Welfare Association (HWA), Disabled People’s Association (DPA), - Singapore Action Group of Elders1 (SAGE) - Society for the Physically Disableds - BCA also formed another Users Consultation Group. In addition to the above VWOs, it comprises representatives from the following - Council for the Third Age (a government funded organisation to promote active lifestyle for people in the third age (50 years and above) - Society for the Physically Disableds - Singapore Association for the deaf. (SADeaf) - Other individuals Besides obtaining feedback from the group, some members are invited to join in the site visit to buildings to give feedback. Users’ trial and validation were also carried with some of the organisations’ representative. In addition to these organisations, BCA separately engage the other related government agencies, such as Ministry of Social and Family Development, National Council of Social Services, Ministry of Education (MOE), Singapore Sports Council (SSC), People’s Association (PA). These are the agencies which BCA has involved them in talks and meetings to encourage them to comply beyond the Code and to upgrade the existing building to today’s standard.
 6. How was the strategy implemented and what resources were mobilized?
BCA goes beyond the key role of a regulator to that of the facilitator and promoter. To have a Code that meet the needs of the users and yet at the same time not over-burden the providers is a delicate balance to achieve. Initiatives to ensure key stakeholders buy-in are needed. After the Code launch, it is also important that the architects, designers, builders are able to implement them well. Hence, capability building and public awareness are the impertinent towards an inclusive built environment. The following are some of the initiatives implemented by BCA. Research The whole Code Review process took up to 2 years. As the Chair of the Code Review Committee, BCA undertakes the work of research and benchmarking against international Codes. Besides web searches, BCA also organised overseas learning trip with the industry and representatives of the VWOs. Countries visited included Japan, USA (Boston), Denmark and Norway. Raising Industry Capability BCA organised meetings with the International Panel of Experts on UD (in 2010 and 2012) in Singapore to provide a forum for the VWOs, industry, academia, local and international experts to share ideas and to propose new initiatives. To encourage more UD adopters and to demonstrate the UD principles, a small sensory garden was built in consultation with the Japanese landscape architect, Yoshisukee Miyake, in 2007 at the BCA Academy for visitors, students and the building industry. Community Outreach The Friendly Buildings Portal and the Accessibility Rating System (ARS) are developed and maintained in-house by BCA’s Universal Design Department(UDD) and our Information Technology Department (ITD). As part of the “Nurturing the Young” programme, interns from colleges are trained on UD and enlisted to audit buildings to build up the database for the ARS. . To reach out to the general public and to raise awareness on UD in the built environment, BCA also organises Roving exhibitions at grass root functions and large shopping malls. Human Resource The implementation of the Code is carried out mainly by the Universal Design Department (UDD) and Building Plan Department (UDD) of BCA with support from other departments in BCA. The officers in UDD and BPD are mainly trained in architectural, engineering or building designs. IT Systems Plan submissions are carried out through the one-stop government e-submission portal CORENET and received by BCA. Internally BCA officers would receive the electronic plans via BCA’s own ISPS (Integrated Plan Submission System) for processing. Incentives • The government has set aside $40 million Accessibility Fund as incentive for upgrading accessibility facilities in existing buildings by building owners. UDD is administering the application and use of the fund. In all, there are currently about 40 officers from Building Plan and Management (BPM) Groups involved in the formulation and implementation of the Code. In addition, BCA’s Senior Management (i.e. our CEO, Deputy CEO (Building Control) and Group Director (BPM)) were also instrumental in providing leadership & guidance, as well as reach out to top management of private sector firms/other public agencies to obtain buy-in for our initiatives.

 7. Who were the stakeholders involved in the design of the initiative and in its implementation?
The key outcome of the Accessibility Code is a more accessible built environment. The Code has been an important driver behind the observable improvements to accessibility in Singapore. The following were considered the most successful output in the recent Accessibility Code review which led to the launch of the Code on Accessibility in the Built Environment 2013. 1) A code that is comprehensive and embraces all. It positively contributes towards fulfilling our nation’s obligations under the United Nations Convention on the Rights of Persons with Disabilities (UNCRPD) to enable persons with disabilities to participate as active members of the society 2) The review has also led to the amendment of the Building Control Regulations to mandate the provision of family friendly features in public buildings. This is a significant change in the provision for women and children. The mandatory provision of the nursing room in public places received lots of interests from different sectors, both locally and overseas. 3) BCA received positive feedback from VWOs and advocates for rights of persons with disabilities. We are their trusted partner in pursuing an inclusive society. 4) Raised awareness of providers as evident in the number of BCA Universal Design Awards and UD Marks recipients. 5) Recognition by the other countries - Hong Kong’s South China Morning Post (SCMP) highlighted that Singapore would be launching new Code that would require family friendly features to be provided for public buildings such as malls. The SCMP commented that Hong Kong should follow Singapore’s lead in making such provisions. - Design For All Foundation (based in Barcelona, Spain) has also reported that BCA is expanding its Accessibility Code to include provisions to meet the needs of families and more requirements catering to older and disabled people.

 8. What were the most successful outputs and why was the initiative effective?
To create a user-friendly built environment is part of BCA’s corporate mission of shaping “a safe, high quality, sustainable and friendly built environment”. The Periodic Code review is an important part of the SOP of the BCA Regulatory system. It ensures that the Code is updated to meet the current and future needs. When the Code was launched, circulars were sent to the professional bodies and industry to inform them of the changes and the effective date of implementation. To ensure that the industry is kept abreast of the changes to the Code, briefing sessions are organised for the industry. More courses on the provisions in the Code will be put by the BCA Academy for architects, technical staff and builders. All building plan submissions for regulatory approvals are submitted through CORENET - the one-stop Government e-submission system. The plans are then transmitted to BCA’s own electronic plan processing system called the ISPS (Integrated Plan Submission System) that stores all building plan submissions and related building information. Building Plans submitted to the BCA building control office will be checked to ensure that the “accessible route plan’ and the accessibility features are shown in compliance with the Code before Plan Approvals. Upon complication, the BCA will conduct the site check to verify that the accessibility features are built according to the approved plans before occupation permits are issued to the building developers. As a facilitator, the UD Department will also allow walk-in consultations to discuss on how to provide accessibility features to make the buildings user-friendly. In addition, BCA has developed a portal [www.friendlybuildings.sg] to serve as a one-stop portal for information on UD and accessibility to cater to the special needs of different user groups. BCA updates the building information regularly and about 3000 Singapore buildings are featured in this portal. The Portal allows users to search for buildings with specific criteria such as children play area, family rooms, accessible lifts, accessible public toilets etc. An Accessibility Rating System (ARS) was developed to indicate the accessibility/UD features of the building. Accessible routes to the buildings can also be found; thus allowing wheelchair users or mothers with prams to plan their routes accordingly when visiting these buildings. The portal also gains international recognition as it is featured in the European Network for Accessible Tourism (ENAT) website.

 9. What were the main obstacles encountered and how were they overcome?
The following are the main obstacles in creating an accessible and user-friendly built environment Upgrading of Existing Buildings Many of the older existing buildings are not accessible as they were constructed before the implementation of the Code in 1990. Some of the factors that discourage building owners from carrying out the necessary upgrading work to their buildings include upgrading cost, inconvenience and disruption brought about by retrofitting works and the existing physical constraints. BCA set up a dedicated team to drive the upgrading existing buildings. Targets were set for government to upgrade key public sector buildings. With BCA’s facilitation, close to 100% of most publicly accessed public sector buildings were barrier-free by 2012 To encourage the upgrading of existing private sector buildings with at least basic accessibility, the Government put in place an S$40 million Accessibility Fund to co-pay the cost of upgrading of up to 80%. To-date, S$33 million has been distributed to private building owners for upgrading their buildings. Lack of Public Awareness on Accessibility and Universal Design To raise more public awareness, BCA showcases accessibility and UD features at the BCA Gallery which has been effective in raising the awareness of the public especially for the young. The Friendly Portal and the Accessibility Rating System are implemented to reach out to the general public using the internet. Roving exhibitions at the community places are organised to raise public awareness. To raise technical awareness and capabilities of the industry, courses and workshops on accessibility and UD are organised. UD guides are disseminated to the industry and stakeholders. Overseas learning journeys on UD was also organised for the industry to learn the best practices of other countries.

D. Impact and Sustainability

 10. What were the key benefits resulting from this initiative?
The revised Code is a strong indication of BCA’s continual efforts to create an accessible and inclusive built environment, and will positively contribute towards fulfilling our nation’s obligations under the United Nations Convention on the Rights of Persons with Disabilities (UNCRPD) to enable persons with disabilities to participate as active members of the society. Examples of some of the building accessible requirements that will benefit the public are as follows: Wider Accessible Routes, Corridors or Paths Buildings that are frequented by the general public (shopping complexes, eating establishments, transport stations, markets, hospitals, parks, etc) will have wider corridor/ path width (minimum 1,800mm) so that wheelchair users will be able to manoeuvre their way about easily. Even residential developments and building types which are not frequented by public (hostels, serviced apartments. offices, factories, etc) are required to make provisions for a minimum corridor width of 1,500mm for wheelchair users. Additional Supportive Measures for Visually Impaired Braille and tactile information provided for public toilet signs, as well as for staircases and ramps to indicate the storey level would help the visually impaired to find their way. Additional detectable warning surface provided for ramps would indicate level changes for the visually impaired. Accessibility for Hearing Impaired The provision of hearing enhancement system will enable audio signals to be transmitted to persons with hearing disabilities without interference from background noise or reverberations. An appropriate system such as infrared/ radio frequency transmission, induction loop, etc provided in buildings with function rooms, halls and auditoriums used for meetings, lectures, performances or films will benefit the hearing impaired. In addition, information/ service counter in building types such as cinema, stadiums and museums will have hearing enhancement system. Increased Provision for Elderly-friendly Features A higher ratio of toilet compartments and urinals that are suitable for ambulant disabled users will be provided in selected buildings to aid the elderly. Mandatory Family-friendly Features For selected building types where families are likely to congregate (e.g. sports complexes, community clubs, theme parks, and large shopping complexes), family-friendly facilities (e.g. lactation room, child-friendly sanitary facilities and family car park lot) are provided so that the families can visit these buildings easily and the parents can feed and change their little ones. With the above addition to the built environment, those with limited mobility or have special requirements can have access to a much larger variety of building and facilities. They are not restricted to homes, hospitals and schools. Families of young and old are able to experience quality time in public facilities. As more construction industry partners adopt the Code, Singapore will be well-equipped to cater to an aging population and foster an inclusive and integrated society. Through embracing Universal Design (UD), we can transform Singapore into a “City For All Ages”.

 11. Did the initiative improve integrity and/or accountability in public service? (If applicable)
A 3P Code Review Approach towards developing a user-friendly built Environment is both sustainable and transferable. Legislation itself is blunt tool in getting results. However, a 3-P approach in the Code Review Process will ensure good result and sustainability. Reviews of the Code on Accessibility in the Built Environment on a regular basis ensures that fostering an inclusive society through UD and accessible buildings stays sustainable and is in for the long haul. With changing needs within each society, it is imperative that the built environment stays a step ahead to anticipate and cater for such needs. Adherence to the Code presents a much larger opportunity for most of the population to be included in society. It is also a subtle message to the population for the need to be civil, open and inclusive. Economically, building based on UD concepts may not necessarily translate into additional costs for developers if such considerations are taken at the initial planning stage. BCA has the unique position of being the leader and champion of the construction and building industry. Encouraging industry partners to cater to a wider audience and planning for the future is part and parcel of improving the industry. The Accessibility Code, a ‘de facto’ national code sets the minimum standard for compliance with the Building Regulations when new buildings and existing buildings undergo major additions and alteration works. Other than complying with the regulations, the Code has been used widely by the local public agencies and private sectors when they are planning or designing their buildings for special needs such as nursing homes. The Code is a guideline that can be replicated for most other countries with a built environment, especially for countries with high-density populations and built-up environments. While upcoming buildings can easily include such provisions, designs adaptations may also be made so that older buildings can modify or add UD and accessibility features. The demographic shift to a fast-ageing population is not peculiar to Singapore. Increasingly, countries have found themselves needing to cater more to the disabled, the seniors and the young in order to foster a truly inclusive society. As a model, the Code provides comprehensive coverage of the type of public facilities and the extent of works required for each. This brings much clarity to the requirements in order to be able to successfully cater to each segment. The latest move by the BCA and the Code Review Committee to provide more comprehensive specification in the Code and the subsequent amendment of the Building Control regulations is viewed as forward looking. It was a strong signal to the industry of the need for a mind-set change to build and environment that is inclusive. Internationally, BCA received requests to provide links on their website. The recent request is made by Design for All Foundation (based in Spain). The South China Morning Post (Hong Kong) also commented in its article (24 Oct 2013) that Hong Kong should follow Singapore’s lead in making provisions for family-friendly features in malls.

 12. Were special measures put in place to ensure that the initiative benefits women and girls and improves the situation of the poorest and most vulnerable? (If applicable)
Implementation of any policy or programme that affects people and people’s lifestyle entails a robust 3P framework which allows better feedback and communication between different stakeholders. Partnership and empathy will contribute towards successful implementation of the accessibility programme. Improvement to the built environment takes time, financial commitment as well as the full support of the Government. While Singapore is still a relatively “young” society, the Singapore Government has adopted a forward-looking, progressive and holistic approach to provide an accessible built environment to meet the needs of a future ageing population. The initiatives that have been put in place to ensure success are: Comprehensive Building Regulatory Framework BCA has put in place a comprehensive and effective building regulatory framework to mandate accessible features for new buildings and major upgrading for existing ones. Legislation is also required to ensure the continued compliance to the Code so that facilities and access areas remain useable to the elderly and persons with disabilities throughout the building life. Government takes the lead One strong success factor is the Government taking the lead in providing an accessible built environment. To resolve the ageing issues, the Singapore Government has established the Ministerial Committee on Ageing (MCA) in 2005 with the vision of achieving “Successful Ageing for Singapore” based on the unprecedented profound age shift in 2030 whereby those who are aged 65 years and older will multiply threefold. MCA is committed to pursuing a whole-of-government and long term response to ageing issues. To-date, close to 100% of public buildings frequented by the general public has been made accessible for the elderly and wheelchair bound users. As for public transport, most public train stations have been retrofitted since 2006 and are barrier-free today. Effective Outreach Effective outreach is important to create more awareness and increase buy-in for Accessibility and UD. BCA adopts a multi-pronged approach to reach out to the industry and the general public through multi-channels that include online portal, roving exhibitions, seminars and BCA Gallery. In our concerted effort, one key shopping belt along the Orchard Road has improved their accessibility from 40%, in 2006 to 88% in 2013. Encourage through awards BCA is going beyond the requirements of the Code by promoting UD whereby buildings and facilities could be designed such that they cater to all persons of different culture and races, be they visitors or occupants, or persons with disability, seniors, mothers or children. UD promotes equity by bringing accessibility to all especially catering for those who are vulnerable. To encourage the adoption of UD, BCA initiated the annual BCA UD Awards in 2006 to accord recognition to stakeholders for incorporating user-friendly features in their developments. To achieve greater buy-in, BCA has developed and launched the UD Mark scheme in October 2012 to brand and recognize developments that adopt a user-centric philosophy in their design, operations and maintenance. To date, 66 awards had been given out to deserving projects.

Contact Information

Institution Name:   Building and Construction Authority
Institution Type:   Government Agency  
Contact Person:   Hui Chun Phua
Title:   Deputy Director, Managing for Excellence Office  
Telephone/ Fax:   65-6325-5024
Institution's / Project's Website:  
E-mail:   phua_hui_chun@bca.gov.sg  
Address:   5 Maxwell Road, #17-00 Tower Block, MND Complex
Postal Code:   Singapore
City:   Singapore
State/Province:   Singapore

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