Department of Lands

A. Problem Analysis

 1. What was the problem before the implementation of the initiative?
One of the country’s important problems is the immigration from rural area to urban area or big cities for job seeking, hiring, or having job that needs frequent transfer from places to places. New families building in convenient area for work is also significant. Most of the inherit lands from ancestors are abandoned because people pay attention to working for better life. Some abandoned lands are invaded, leading to dispute between people. Land owners have to manage for dispose of the invaders. In worse case, new title deeds have been issued to the invaders by legal adverse possession which needs more difficulty in suing for land ownership return. Moreover, if the invaded lands are transferred to the third person; even the former land owner can claim their land, the third person may lose both money and land property costing larger amount of money due to increasing of land value. The problem of land owners not knowing land location leads to the impact of land ownership securities of the people. To prevent the problem, the people must be aware of their rights, taking care of their lands property, and using land worthy. However, to know the location of the land parcel is not easy. Land owners have to take leave from their job for travelling to the land office responsible for specific land area, then taking times waiting for service delivery.Moreover, the results are maps on paper-based which are difficult to see the land topography or surrounding important places for making a route direction to the land parcel. Land boundary survey is needed for this case in order just to know the exact location of the land parcel which impacts customers waiting for other services in the land offices. Step 1: Surveyor identify location of the land parcel roughly from the paper-based geographical map sheet. Step 2: Surveyors look for the right map sheet in the appropriate scale. Step 3: Surveyors show the location of the requested land parcel on paperbased map sheet to the customer. Department of Lands is aware of this problem. The project of “GIS Development Project for Public Service on Cadastral Map Enquiry together with Google Map via the Internet” (DOLWMS : Department of Lands Web Map Service) is settle to overcome the problem

B. Strategic Approach

 2. What was the solution?
Information technology Bureau, responsible for Information Technology Activities in the Department of Lands and has long-time staff working with the Department, foresee the problem. The appropriate approach and equipment to establishment the innovation have been developed to solve the problem.The clients of the land offices all over the country are the main stakeholders. Existing information and equipment of the Department was the source of the innovation. The strategies used to implement the initiatives was applied in order to meet the objectives of the project which are allowing people to get access to their own land parcel information conveniently and quickly anywhere and anytime (even though their lands are in remote area) by not travelling to the land office for service delivery on land location enquiry, maintaining land right ownership, no (or lessen) cases in dispute on occupation other people’s land, and increase number of service per officers in the land office. According to the King of Thailand’s speech, utilizing existing matters leads to development of the approach public service delivery system. The innovation was developed by using what the Department having in hands; such as the land parcel information and land office information, for providing service delivery for land parcel enquiry to the people to have access to their own information. People can search for location of the land parcel anytime through website of the Department ( and to the windows of parcel enquiry at the URL This is the service in terms of land “GIS Development Project for Public Service on Cadastral Map Enquiry together with Google Map via the Internet” parcels to the people of Thailand. The strategies used to implement the initiative are using open source standard of Geographic Information System, administering land parcel data of the Department to meet a standard of Google Map which is used globally, and then adapting in system development.

 3. How did the initiative solve the problem and improve people’s lives?
The initiative aims to help customers know the land location by not travelling to the responsible land office. The idea is how the land owner easily getting access to the land information, especially on the internet network. Therefore, the system of “GIS Development Project for Public Service on Cadastral Map Enquiry together with Google Map via the Internet” has been established by integration of 2 parts: Part 1: Transforming of DOL’s existing land parcels in paper-based map to land parcels in digital form. This information indicates land boundary and location. Once the spatial data are digitized and transformed to the system, keeping the data up-to-date is another challenge job. Part 2: Using service of Google Map for overlap layer, route seeking, finding nearest interesting places, and images of the area is the next important step to complete. This innovation helps customers initially identify land boundary, location, and image. Neighborhood area and surroundings can be seen, together with route seeking to travel to the land parcels. Coordinates can be used together with navigator devices or mapping mobile application. The information of responsible land office is added for the land owners to contact the officers for land boundary survey.

C. Execution and Implementation

 4. In which ways is the initiative creative and innovative?
1. Step of problem analysis and getting requirements from the customer Identify the problem. The system must answer the question of the customer about land parcel location and route for transportation to the land parcel. The customer can do online search by themselves without travelling to the land offices. 2. Step of system design 2.1 Data. In order to have land parcel location, the system must be userfriendly. The customer can do on their own for searching with no limitation on time and places. 2.2 Servers. Virtualization technique has been applied for utilizing the ability and performance of the hardware servers for more powerful efficiency in delivering continuous service on land parcel online search through the internet. 2.3 System. Web Map Service technology which has ability on service delivery about map on internet network has been developed together with other web map service - Google Map service. This increases value of the existing data of the Department.Information about route and places is provided by Google Map. In addition, the GIS system is built to meet OGC standard which is an organization announcing GIS standard for interoperability and data exchange for all types of data. This method cuts off data transforming step, lessens complexity in system maintenance, increases data modernization, and reduces data storage. 3. Step of resource procurement for innovation development For land location, the system uses existing digital land parcel data of the Department. The data kept through the layer of the coordinates of the land parcel. For transportation, the system uses ability of Google Map for route analysis. So, the system was developed in terms of friendly and non-flexible web-based application for free and online public service. The customer can do online search by themselves anywhere and anytime. Main purpose of the system is for public service delivery; therefore, the budget for system procurement was approved immediately by the executive staff. 4 Step of service commencement and public relation After the system had been developed, all recommendations come from the directors and executive staffs for improvement. The system was announced to public for online service on web site of the Department ( at the URL of

 5. Who implemented the initiative and what is the size of the population affected by this initiative?
The clients of the land offices all over the country are the main stakeholders. Existing information and equipment of the Department was the source of the innovation. The project was set up and proposed to the director of IT Bureau and then finally approved by executive staff of the Department. The approval included building enquiry system on the internet for public service delivery to the people of Thailand through web site of the Department ( – under the windows for land parcel searching at The system was firstly introduced to the people of Thailand in 2011 with the average of 1,500 accesses per day. The service was so widespread and beneficial that the Department won quality award from Office of the public sector development commission. In new innovation for public service in the year 2011. A great deal of admirable and recommendation was commenced through Web site and television. In addition, Department’s staff used the system for finding location of the land parcel and route for travelling to the land for deliver surveying service to the clients. As a result, number of enquiry services about land parcel location in the land offices have been reduced because the client can search by themselves on the internet. Other services at the land offices were delivered quickly than before with shorter times.Besides, the clients do not waste their times and money for getting information of their own land parcel.
 6. How was the strategy implemented and what resources were mobilized?
1. Finance Total amount of 18,433.83 USD was approved by the Department in the year 2011 for a budget of Map Server procurement with software development using open source followed by OGC standard. 2. Technique Open Source Software for building Map Service system has been used to integrate the Department’s digital land parcel data and Google’s route and land images in order to have an efficiency system that people get access through the internet. In addition, the servers must support a large amount of continuous services with increasing trend. 3. Human Resource Training and research development on GIS basis for new concept and imagination adapted for development and innovation are needed for IT staff to deliver a service meeting customers’ requiremen. 4. Capital Data exchange among other agencies is in forms of Web Map Service Technology. Benefit of this method includes no data redundancy among agencies. Whenever data corrections occur in one agency, others will have up-to-date data also. This helps reduce cost to produce duplicated mapping data in different agencies.

 7. Who were the stakeholders involved in the design of the initiative and in its implementation?
1.DOL’s cadastral layer overlays with Google’s traffic map layer when customers searching for title deed no. 12 of Dusit District of Bangkok Metropolitan area. Customers can change the overlaid layer to satellite images from the service of Google. The cadastral layer of the retrieved spatial data is still the same. 2. DOL’s cadastral layer overlays with Google’s satellite map layer when customers searching for title deed no. 12 of Dusit District of Bangkok Metropolitan area. Details about travelling route from the requested land parcel to the nearest responsible land office are reviewed. This information help customers find the land office that they have to deal with. 3. DOL’s cadastral layer overlays with Google’s satellite map layer together with route information from the title deed no. 12 of Dusit District of Bangkok Metropolitan area to the nearest responsible land office. If the customers would like to see an animated environment of the requested land parcel, the system can show the 360 degree - 3D street view picture in front of the parcel depending on the Goggle’s street view service. 4. Results of searching for title deed no. 144341 of Nonthaburi province. 5. Results of getting image of street view of title deed no. 144341 of Nonthaburi province.

 8. What were the most successful outputs and why was the initiative effective?
The Department kept the statistics about the service from 1,312,000 customers during 2011 – present. The statistics shows that more than 69.71% of the customers agree that this service is excellent. 16.66% of the customers think that the system is good whereas 6.08% vote as fair. Only 2.78% and 4.04% of the customers are less satisfy with the service. Most of them ask the Department for expanding more serviced area in the future.

 9. What were the main obstacles encountered and how were they overcome?
1. Brave to reveal land parcel information publicly. The Department of Lands was established for 112 years. Currently, the Department introduces information system for delivery service to the people of Thailand. Data in paper-based are transformed to digital form. Most of information is in paper-based which are very old. Problems about unclear data lead to incorrect and incomplete information in the computer system. Process of data verification must be done carefully because broadcasting service to the clients. 2. Limitation by regulation and laws. According to data privacy under “Official Information Act, B.E. 2540 (1997)”, the executive staff of the Department discussed about the information that can be shown legally on the internet together with the innovation. The information of land parcel location, boundary, and land identifier can be revealed without using it as evidences by laws. In addition, the Department has an agreement with Google Maps; a private organization providing international mapping service; for using Google Map’s satellite data. The developers need to study how to use Google Maps’data legally,appropriately, and consistent with the MOU specified by Google Maps. 3. The land parcel data does not cover all area of the country. Transforming mapping data in paper-based form to digital form is complex and difficult to manage. Nowadays, the Department has digital land parcel data in some areas. The Department aware of this problem, and manage budget for producing digital maps in more areas. 4. The number of clients accessing the system increase every day ,effecting the limitation of server capability working with spatial data which needs high level of administering technique. The system sometimes faces the problem that the clients cannot get access to the system. This problem is reported to executive staff for better system administration and study how to deal with big data management.

D. Impact and Sustainability

 10. What were the key benefits resulting from this initiative?
Key benefits resulting from this initiative are: 1. saving cost, income, and time consuming for service delivery 1.1 Using online searching system for land parcel has no cost for transportation to the land office responsible for area that land is located. If the average transportation cost is about 6.67 USD, total cost for transportation saved by the system equals 473,400 times 6.67 USD = 3,157,578 USD. 1.2 Some clients take leave from their job for getting service at the land offices; therefore, they lose their income at least 1 day. Having title deed number can search for land location from the internet. This helps eliminate travelling times to the land office. 1.3 Clients do not pay 0.16 USD for application fee and 0.65 USD for witness fee. Besides, in case of printing mapsheet of the interested area, 0.16 USD per land parcel must be paid more. 2. Securities in land ownership Land owners can reserve their rights for preventing encroachment or dispute on lands if they notice other people’s premises or land use on their own land by the system. 3. Faster service is delivered to the client in the land offices because officers take less time to search for relevant documents and have more time to concentrate on other tasks. Enquiries about land location in the land office have reduced. 4.Government budget is saved by reducing operation cost at the land offices. For examples, application form asking for parcel location or mapsheet in the searching area has no longer printed in the land offices as well as some relevant information. Statistics from the started date of the service on 1st September 2010 to 24th June 2011, show that total amount of online search is 473,400. Operation cost on printed document was saved for more than 100,000 pages. 5. All people are equivalent for getting online services at anywhere having internet access without waiting queue in the land office. Information retrieved from the system is up-to-date.

 11. Did the initiative improve integrity and/or accountability in public service? (If applicable)
Even the starting point of the project had been done in some service areas or answers some questions of social problem, but feedbacks from the clients increased continuously. The Department has a plan to complete a land database for all over the country for a better service to the people of Thailand to have equality access to the land information. Besides, foreigners who want to invest in Thailand can use this information for decision making. In order that the system is sustainable and expandable, the Department of Lands prepares a backup server for supporting service which has a trend to increase every year. In terms of resolution of satellite image which is free of charge, even the resolution is limited, but it is clear enough for location and route for transportation. If the Department would like to use higher resolution of satellite images for better service, fund for invest should be provided and managed. In addition, the Department expands more service areas to cover the whole country. Using model of open source software with OGC standard saves budget of system development and the system meets GIS international standard. System development team of the Department can share the benefits of the system to other countries that have budget limitation problem.

 12. Were special measures put in place to ensure that the initiative benefits women and girls and improves the situation of the poorest and most vulnerable? (If applicable)
Lessons learned from the project include encroachment problem due to complicated access to the information, problem of cost, and waist time in having service at land office. System thinking about how to solve the problem by direct approach to the people is also another lesson gained from the project. Integration of existing land parcel data of the Department and Google Map’s route and satellite images are very useful. Besides, we found that the recommendation and feedbacks from the officers and online customers help most in system improvements and make the service be worthwhile beyond our target. The system is not only useful for the clients of the land offices, but also for other organizations such as public valuation bureau, banks, laws firms, and investors. Overcome the obstacles of disseminate information covers the scope of the service under the laws. Using existing information for building new innovation is also benefit of the project. The expandable of service areas to cover all areas of the country of Thailand is also challenge for equality access to the information of the people of Thailand.

Contact Information

Institution Name:   Department of Lands
Institution Type:   Government Agency  
Contact Person:   Miss Wilailak Nongwar
Title:   Computer Technical Officer (Senior Professional)  
Telephone/ Fax:   +(66) 29840819 /+(66) 25033697
Institution's / Project's Website:  
Address:   Surveying and Mapping Building, Chanwattana Road
Postal Code:   11120
City:   Parket District
State/Province:   Nonthaburi Province

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