| 4. In which ways is the initiative creative and innovative?
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1. Step of problem analysis and getting requirements from the customer
Identify the problem. The system must answer the question of the customer about land parcel location and route for transportation to the land parcel. The customer can do online search by themselves without travelling to the land offices.
2. Step of system design
2.1 Data. In order to have land parcel location, the system must be userfriendly. The customer can do on their own for searching with no limitation on time and places.
2.2 Servers. Virtualization technique has been applied for utilizing the ability and performance of the hardware servers for more powerful efficiency in delivering continuous service on land parcel online search through the internet.
2.3 System. Web Map Service technology which has ability on service delivery about map on internet network has been developed together with other web map service - Google Map service. This increases value of the existing data of the Department.Information about route and places is provided by Google Map. In addition, the GIS system is built to meet OGC standard which is an organization announcing GIS standard for interoperability and data exchange for all types of data. This method cuts off data transforming step, lessens complexity in system maintenance, increases data modernization, and reduces data storage.
3. Step of resource procurement for innovation development
For land location, the system uses existing digital land parcel data of the Department. The data kept through the layer of the coordinates of the land parcel. For transportation, the system uses ability of Google Map for route analysis. So, the system was developed in terms of friendly and non-flexible web-based application for free and online public service. The customer can do online search by themselves anywhere and anytime. Main purpose of the system is for public service delivery; therefore, the budget for system procurement was approved immediately by the executive staff.
4 Step of service commencement and public relation
After the system had been developed, all recommendations come from the directors and executive staffs for improvement. The system was announced to public for online service on web site of the Department (http://www.dol.go.th) at the URL of http://dolwms.dol.go.th/dolwms.
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| 5. Who implemented the initiative and what is the size of the population affected by this initiative?
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The clients of the land offices all over the country are the main stakeholders. Existing information and equipment of the Department was the source of the innovation. The project was set up and proposed to the director of IT Bureau and then finally approved by executive staff of the Department. The approval included building enquiry system on the internet for public service delivery to the people of Thailand through web site of the Department (http://www.dol.go.th) – under the windows for land parcel searching at http://dolwms.dol.go.th/dolwms. The system was firstly introduced to the people of Thailand in 2011 with the average of 1,500 accesses per day. The service was so widespread and beneficial that the Department won quality award from Office of the public sector development commission. In new innovation for public service in the year 2011. A great deal of admirable and recommendation was commenced through Web site and television. In addition, Department’s staff used the system for finding location of the land parcel and route for travelling to the land for deliver surveying service to the clients. As a result, number of enquiry services about land parcel location in the land offices have been reduced because the client can search by themselves on the internet. Other services at the land offices were delivered quickly than before with shorter times.Besides, the clients do not waste their times and money for getting information of their own land parcel.
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| 6. How was the strategy implemented and what resources were mobilized?
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1. Finance
Total amount of 18,433.83 USD was approved by the Department in the year 2011 for a budget of Map Server procurement with software development using open source followed by OGC standard.
2. Technique
Open Source Software for building Map Service system has been used to integrate the Department’s digital land parcel data and Google’s route and land images in order to have an efficiency system that people get access through the internet. In addition, the servers must support a large amount of continuous services with increasing trend.
3. Human Resource
Training and research development on GIS basis for new concept and imagination adapted for development and innovation are needed for IT staff to deliver a service meeting customers’ requiremen.
4. Capital
Data exchange among other agencies is in forms of Web Map Service Technology. Benefit of this method includes no data redundancy among agencies. Whenever data corrections occur in one agency, others will have up-to-date data also. This helps reduce cost to produce duplicated mapping data in different agencies.
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| 7. Who were the stakeholders involved in the design of the initiative and in its implementation?
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1.DOL’s cadastral layer overlays with Google’s traffic map layer when customers searching for title deed no. 12 of Dusit District of Bangkok Metropolitan area.
Customers can change the overlaid layer to satellite images from the service of Google. The cadastral layer of the retrieved spatial data is still the same.
2. DOL’s cadastral layer overlays with Google’s satellite map layer when customers searching for title deed no. 12 of Dusit District of Bangkok Metropolitan area.
Details about travelling route from the requested land parcel to the nearest responsible land office are reviewed. This information help customers find the land office that they have to deal with.
3. DOL’s cadastral layer overlays with Google’s satellite map layer together with route information from the title deed no. 12 of Dusit District of Bangkok Metropolitan area to the nearest responsible land office.
If the customers would like to see an animated environment of the requested land parcel, the system can show the 360 degree - 3D street view picture in front of the parcel depending on the Goggle’s street view service.
4. Results of searching for title deed no. 144341 of Nonthaburi province.
5. Results of getting image of street view of title deed no. 144341 of Nonthaburi province.
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| 8. What were the most successful outputs and why was the initiative effective?
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The Department kept the statistics about the service from 1,312,000 customers during 2011 – present. The statistics shows that more than 69.71% of the customers agree that this service is excellent. 16.66% of the customers think that the system is good whereas 6.08% vote as fair. Only 2.78% and 4.04% of the customers are less satisfy with the service. Most of them ask the Department for expanding more serviced area in the future.
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| 9. What were the main obstacles encountered and how were they overcome?
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1. Brave to reveal land parcel information publicly. The Department of Lands was established for 112 years. Currently, the Department introduces information system for delivery service to the people of Thailand. Data in paper-based are transformed to digital form. Most of information is in paper-based which are very old. Problems about unclear data lead to incorrect and incomplete information in the computer system. Process of data verification must be done carefully because broadcasting service to the clients.
2. Limitation by regulation and laws. According to data privacy under “Official Information Act, B.E. 2540 (1997)”, the executive staff of the Department discussed about the information that can be shown legally on the internet together with the innovation. The information of land parcel location, boundary, and land identifier can be revealed without using it as evidences by laws.
In addition, the Department has an agreement with Google Maps; a private organization providing international mapping service; for using Google Map’s satellite data. The developers need to study how to use Google Maps’data legally,appropriately, and consistent with the MOU specified by Google Maps.
3. The land parcel data does not cover all area of the country. Transforming mapping data in paper-based form to digital form is complex and difficult to manage. Nowadays, the Department has digital land parcel data in some areas. The Department aware of this problem, and manage budget for producing digital maps in more areas.
4. The number of clients accessing the system increase every day ,effecting the limitation of server capability working with spatial data which needs high level of administering technique. The system sometimes faces the problem that the clients cannot get access to the system. This problem is reported to executive staff for better system administration and study how to deal with big data management.
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