During the past 30 years the government of Saudi Arabia seriously and formally adopted methods, technologies and management approaches for the delivery of better public services for all women, men, citizens, visitors, and residents. The increasing need for modernization to resolve public and government efficiency hurdles was addressed at a very early stage by establishing the National Information Center (NIC). There were many areas that needed improvements before establishing NIC that are stated here.
Prior to establishing the National Information Center, there were massive citizen’s and resident's data and information that was difficult to manage due to legacy manual procedures used by the Ministry of Interior (MOI). Information for different regions in the country was difficult to consolidate and integrate due to the geographic span of the nation and nonexistence of centralized government databases. Information was difficult to share between The Ministry of Interior Sectors as well as Government Agencies.
The difficulties and problems faced were in these areas:
1- Police record centralization, traffic control, prison control, police station information
2- Fire Department record centralization, Fire Department station information
3- Coast Guard Sector, data and information storage and maintenance
4- Boarder and Passport Control, data and information storage and maintenance
5- Pilgrim Control, data and information storage and maintenance
6- Civilian and resident's registry, card issuance, data and information storage and maintenance
7- Narcotics Control, data and information storage and maintenance
8- Biometric Identification, data and information storage and maintenance
9- Secure Government Bill Payment, data and information storage and maintenance
10- Secure and Easy Access to personal (citizen and resident) records
11- Gun Control data and information storage and maintenance
12- Driver's license issuance data and information storage and maintenance
13- Enterprise resource planning
The vision of the Minister of Interior was to have the best solutions and technologies applied to modernize the MOI and bring it up to a national level addressing the challenges and difficulties posed by the areas above. For that, there was a decree three decades ago to create the National Information Center (NIC). The NIC, which is an MOI sector today, operates at a national level as it spans all regions of the Kingdom of Saudi Arabia, it was expanded to the most remote and undeveloped areas touching the lives and benefiting all social groups (Muslim and non-Muslim of any nationality) without any biasness. The NIC connects with Banks, Government Ministries (Ministries of Foreign Affairs, Labor, Social Affairs, and others) and Agencies (such as Yesser).
NIC is the national information technology hub and datacenter that has applied the latest cutting edge technologies and resources benefiting citizens to access their personal information from home, mobile, smart devices, and conduct government related transactions, as well as providing a wide range of IT services and information to many other parties.