Weigh Station Transformation For The Economic Growth
Departement of Transportation and LLAJ East Java Province

A. Problem Analysis

 1. What was the problem before the implementation of the initiative?
1. What was the problem before the implementation of the initiative?(499 of 500 words) Explain in no more than 500 words, how the situation before the initiative began was. What problems and issues that needed to be dealt a major? What social group, for example, the poor, the illiterate, the disabled, the elderly, immigrants, women, youth, ethnic minorities, affected, and in what ways? For developing countries, the transportation of goods has an important role for the growth of the country’s development, including in Indonesia. Transportation of goods cannot be separated from the cost of freight transportation. The cost of transportation of goods in the country which is very high is a major obstacle to the growth rate in Indonesia. The combination of convoluted regulations and domestic transportation costs has hampered Indonesia’s trade competitiveness at international level. Vehicle operating costs in Indonesia are even higher than the cost in other countries in Asia, which is partly due to the bad condition of road infrastructure and the topography of the area which are hilly, and the existence of official and unofficial levies / extortion which showed a sizeable amount. In some export commodities such as cocoa, rubber and coffee, more than 40% of the total cost is for the logistics, before shipping transportation and land transportation, which does not include international shipping fee (Carana, 2004:34) is a set of tool stations. Retribution is the cost determined by the local government on the transport of goods along the route, where according to a survey of the Asia Foundation has shown, that is nearly 50% of the total payment along some routes. In fact, many of these levies are an unofficial levies and wasteful. The regulation about payload restriction continuously is ignored and weigh stations are often used to attract illegal charges. Trucks operating in Indonesia are generally overloaded within average of 45% legal load, or 4 tons over the allowable weight. This happens because regulations concerning this issue was not effective. Failure of regulations regarding load limits is very dangerous for public safety, and accelerate the damage of infrastructure and roads. The provincial government is responsible for managing the weigh station, while the central government only determines the technical guidelines and standards regarding the location of the weigh station. According to a study of the Department of Transportation (Pemerintah Indonesia, 2001), 83 of 175 weigh station in Indonesia are not working effectively. The equipment were mostly damaged; while, the interaction between the drivers and officials would provide opportunities for bribery. Regarding these problems, starting in 2011, East Java Province has initiative to use information technology in monitoring operational weigh station, with the main aim of Weigh station Officers do not have the opportunity to negotiate with the driver in the decision at the weigh station, setting the fine / ticket for the entire transactional activity is automatically determined by computer-based mechanism on the results that are connected and integrated among the weigh stations with others. Ultimately this initiative weigh station transformation provide better change, namely: 1) increasing the role of transportations and communications sectors to the economic growth in East Java Province; 2) promoting economic growth in East Java province over national economic growth; 3) increasing local or regional revenues; 4) cutting the practice of extortion or bribery; 5) being able to provide a reward; and 6) becoming role model for nationwide policy across Indonesia.

B. Strategic Approach

 2. What was the solution?
In no more than 600 words, summarize what the initiative is about and how it solves the problem. The summary should cover the description of the strategy, including its primary purpose and target audience. The initiative to transform public services at weigh station was initiated by Governor of East Java Dr. H. Soekarwo. With a desire to bring about the eradication of corruption and repression created by the professionalism of the state apparatus, especially the Governments of East Java Province, making weigh station in the program as the Integrity Zone of Free-Corruption Region in East Java Province. This initiative was endorsed by the National Anti-Corruption Commission (KPK), the Ombudsman, as well as the Ministry of State Apparatuses and Bureaucratic Reform (PAN-BR), the Department of Transportation and LLAJ East Java Province are committed and triggered to serious fight against bribery and corruption at weigh stations. Head of the Department of Transportation and LLAJ East Java province managed to take advantage of this form of support by making the service system at weigh stations by utilizing the strengths and advantages of the Information (IT) Systems to monitoring and controlling system at each weigh station across East Java region. For the implementation, the on-site officers at the weigh stations are the main actors or as a party to apply to the weigh station technology innovation across 20 locations throughout East Java. The next strategies are as follows: 1) Improving infrastructures by providing adequate facilities at the weigh stations; 2) Current recording system (real-time) is integrated to central operation. The procedures of recording any data involving the input, fine revenue is based on the information technology system, so that all data transactions will be recorded on the server, the server at each weigh station will be interconnected with the central data server (Server Colocation Data Center); 3) Weigh stations are monitored with CCTV which is integrated into the center. The process of monitoring the performance of employees at weigh stations using CCTV media at scattered points of the weigh station locations throughout East Java, to the central control room weigh station located at JTCC (Java Transportation Control Center) Office of Department of Transportation and LLAJ East Java Province; 4) Improving management at the weigh stations such as: a. Policy aspect by reviewing the Local Regulation on Control of Overloaded Freight in East Java, b. Procedural aspect with the determination of Standard Operating Procedures (SOP) and Standards of Public Service (SPP) on the weigh station, c. Human resources aspect to enforce the Code Implementing the Public Service Performance Indicators and Financial Indicators as well as the Public Service Integrity Zone followed by signatories of the Integrity Pact. 5) Improving coordination with relevant agencies. Department of Transportation and LLAJ cooperate with the Police through the signing of a Memorandum of Understanding (MoU) with Police Directorate of Traffic of East Java to follow up the placement of two Police officers in each location weigh station. There has been such good start results of this transformation which is drastically cut in illegal fees to produce a revenue increase in the amount of a penalty of 561% in the period 2013 (Rp. 78,957,770,000,-) as it was compared with the initial implementation of information systems in 2010 (Rp. 14,051,774,500,-).

 3. How did the initiative solve the problem and improve people’s lives?
The first and only province in Indonesia that has made improvements to the overall supervision and enforcement at the weigh stations. This innovation was adopted nationally by the Ministry of Transportation. This initiative is indeed complex and some aspects cannot be separated, namely: 1) Information Systems with data transparency which is able to weigh the vehicle automatically then transmit the data in real-time to the server and exchange data among weigh stations in East Java, monitored 24 hours nonstop by supervisors through JTCC. It does not only record the weight of the vehicle but also noted the commodity being transported and the direction of the goods, so that data can be utilized for other policies related to the flow of goods. 2) The weigh station is no longer the hotbed of illegal levies which it has been appreciated by the Study Team Secretariat of Vice President, KPK, Ministries, other Provincial Governments, NGOs / journalists, and public service users of freight transports. 3) Through the reviews on Regional Governmental Regulations on Control of Overloaded Freight in East Java by increasing penalties against vehicle load exceeds 300%-400%, it is to provide a deterrent effect for drivers who carry extreme load.

C. Execution and Implementation

 4. In which ways is the initiative creative and innovative?
Department of Transportation and LLAJ East Java Province developed a pattern of service management system for weighing and comprehensive control by applying stages of an integrated process which creates the concept of service and enforcement of the weigh station, the concept of criminal sanctions, and the police and prosecutors, concept of supervision and control of the performance of the transportation department, and the concept of controlling and monitoring of the public and relevant agencies. The stages are as follows: • Preparation: - Construction of weigh station information systems, this system has a centralized data storage mutually synchronize the data with the server of each weigh station. The system is divided into three different applications and functions which cover the process of weighing systems for service and enforcement vehicles, control and monitoring systems for weighing data to the supervisory JTCC and monitoring systems and support for the community to weigh vehicles. - Provision of facilities and supporting infrastructure services and supervision in all weigh stations, such as infrastructure improvements (widening of roads in and out to make 80% of the reinforced concrete, 10 warehouse locations weigh station has irregularities of goods, improvement of rest area), supporting equipment (60 CCTV units spread over 20 locations weigh station, online IT equipment for 24 hours non-stop). - Development and preparation of the team office supervisor of JTCC is as a team to oversee the performance of the station as well as the weigh station control center for cargo traffic. - Improving the quality of human resources through education and training for employees and managers at weigh stations and JTCC as executive HR in control. • Implementation - Monitoring and evaluation are conducted by the Technical Unit and Officers, and JTCC, relating to the monitoring of damage or repairs will be addressed by the technical team who are on standby for 24 hours and follow-up (imprompt supervision) if there might be any public complaints against levies at the weigh stations. Repression in 2011 has increased 25% from 2010, and after the implementation of IT systems in 2012 increased 77% from 2012. - Signing of Integrity Pact ranging from officers at the lowest level to the highest level (Head of Department) that contains a pledge in preventing acts of corruption, collusion, and nepotism (KKN) in the implementation of operational at weigh stations. - Improved coordination with relevant agencies in connection with the limited authority of the Civil Servant for enforcement violations freight vehicles with East Java Police trough signatory of Memorandum of Understanding (MoU) with follow-up placement of two Police officers team at each weigh station. - Increase the officer’s welfare of weigh station for overtime job and transport assistance supported by the East Java provincial budget that reached 68% of revenues in its sector. This is such kind of reward to the officers at the weigh stations to maintain optimal performance as the prevention of corruption. • Development - Conducting Public Satisfaction Index survey (IKM) of operating performance in the weigh stations conducted by a third party with a population of people who use the weigh station facility, while the sample is determined at least 150 respondents to assess the expected public service. IKM assessment here does not run with the category of satisfaction or dissatisfaction of the driver or freight (the customers), as in this case the regulation services, which are inversely related to the driver wishes to enforce the existing regulations. - Twenty weigh station is licensed ISO 9001: 2008 by international certification body - ISOQAR to quality of operational performance of weighing freight vehicles, and always be audited annually at the weigh station.

 5. Who implemented the initiative and what is the size of the population affected by this initiative?
This service innovation is born from the commitment of the Provincial Government in realizing the Integrity Zone of free-corruption region as a showcase of public service. The initiator of this innovation is Dr. H. Soekarwo (known well as Pakde Karwo) Governor of East Java, followed supporting Innovation party is the Head of the Department of Transportation and LLAJ East Java Province, and supported by the Operational Control Field LLAJ as technical coordinator of innovation is to continue to run the initiative well and smoothly, with the main perpetrator is the officers at weigh station at twenty locations spread throughout East Java. Besides that was supported by some stakeholders, namely: 1) East Java Police in this case the Directorate of Traffic for criminal law enforcement and traffic violations as a follow up to the signing of a Memorandum of Understanding (MoU) with Head of Department of Transportation and LLAJ East Java Province; 2) the Commission in terms of coaching, prevention and enforcement of the Corruption and Illegal Payments, 3) Ombudsman as a watchdog of public service activities, and 4) NGOs / journalists, public and independent watchdog for monitoring and evaluating the performance of weigh station from a community perspective.
 6. How was the strategy implemented and what resources were mobilized?
• The source of funding for the initiative / project innovation is from the East Java provincial budget. This financing, however, would give the value of the benefits and rewards are far greater income from financing issued by the Government of East Java Province, as a description of the weigh station financing infrastructure improvements including an additional fee and income for officers of Rp. 28,091,170,000,-, earning revenues of Rp 78,957,770,000,-, or in other words, a surplus of 181% (Data Jembatan Timbang, 2013) • In the innovation / initiative, it is built weigh station professionals with integrity and knowledge through education and training as well as a statement of commitment by the Integrity Pact which is supported by the Regional Regulations and Standard Operating Procedure flow process of weighing the vehicles and law enforcement. • The increase of IT is obtained by getting the various parties and agencies that come from universities around East Java as the provider of knowledge management technology and good governance.

 7. Who were the stakeholders involved in the design of the initiative and in its implementation?
The impact of the transformation of the weigh station services on the utilization of information technology is to provide a lot of positive impacts, either direct or indirect impact to several aspects. As for some of the most prominent effects of this transformation since the service has been implemented in the year 2011 are as follows: • The increase in the amount of fines for the year 2011 amounted to 128% of the previous year with a total fine of Rp 18 billion, in 2012 the number rose up to 172% fines amounting more than Rp 31 billion, while in 2013 an increase of 254% from the previous year with a total of more than Rp 78 billion in the year despite the enactment of the new penalty rate but it was evident that the number of potential leak of fines into the state treasury has decreased drastically, so the fines into the state treasury as compensation for law breach of overloaded vehicles can be absorbed totally to the state treasury. • The availability of data on the distribution of commodity flows between regions in East Java Province. The record and data storage using information systems can provide information about the flow of commodities that are transported by vehicles or freight passing through weigh stations across East Java. Attempts to forward this information can be used to formulate the transfer policy of distribution of certain goods from a landline / road. • Innovation is a manifestation of the determination of the integrity zone of corruption-free region, so this implementation receives appreciation from the KPK. The success over the weigh station service transformation has gained national recognition as an award-winning public service innovation in the field of realizing the free-corruption region organized by the Ministry of PAN-RB. • Specific to the operational of weigh station, this innovation by the Directorate General of Land Transportation Ministry used as a reference or standard procedures BEST PRACTICE in weighing vehicles at weigh stations throughout Indonesia.

 8. What were the most successful outputs and why was the initiative effective?
Information technology system at weigh station is integrated system which consists of three supervisory functions as follows: 1) Monitoring Application System, an application for monitoring data and the flow of execution of freight weighing at the weigh stations, the system is to access the data centers that synchronize real-time data to a server at each weigh station across East Java region. 2) Weigh station application system, an application used in the service process of weighing the vehicle and have the hidden features in the process of monitoring the performance of the officers at the weigh stations. 3) SMS gateway system that serves as the monitoring of the public is an application that provides a vehicle weighing data checking and reporting public response. Besides the use of those technology systems, the twenty weigh stations spread throughout East Java with the farthest distance of 350 km, the supervision is conducted through some procedures as follows: 1) Provides a vehicle weighing a data checking and reporting of public response. 2) 60+ CCTV units with centralized supervisory control in the JTCC Office of Department of Transportation and LLAJ East Java; 2) direct on-site supervision by impromptu team JTCC through inspection (random inspection).

 9. What were the main obstacles encountered and how were they overcome?
The main obstacles during the implementation of this innovation are as follows: 1) The process to change the behavior of the owner of the vehicles in terms of regulatory compliance gradually takes time. This is done by gradually tolerating each year, and at the same time, socialization was done, where there are restrictions since 2006, amounting to 60% of the provision charge was not allowed to continue the journey, then in 2007 was lowered to 50%, in 2008 to 40%, in 2009 to 30%, in 2010 to be within the limits of tolerance under the provisions of the charge over 25% of the allowable weight. It is expected that the reduction in the charge gradually tolerance limits are needed to encourage companies to better comply with the provisions on the charge limit. Actually in this case is also very beneficial to the owner of goods transport vehicle, which would extend the life of the vehicle, reducing the damage to roads, reducing accidents due to freight vehicles. 2) The distance within the entire weigh stations with the headquarters at a distance is far enough so that the repair process in case here there is any damage on the devices are not directly in the handling of the officers. This is aided by increasing the number of monitoring officers supported weigh station operational vehicles for direct and quick response. 4) There is friction from commodity businessmen whose low economic value but large volumes such as sand business. It is up to the sand transport entrepreneurs protested at one weigh station, with the aim to obtain relief from prosecution because of low economic value. However, this action applies to all freight vehicles and no matter what the goods being transported, it will be treated the same i.e. no overload tolerance.

D. Impact and Sustainability

 10. What were the key benefits resulting from this initiative?
The population of East Java province reached 38 million people, of which 7 times the number of people in Singapore that the population is only of 5 million. This includes the area of East Java province reached 47 thousand km2, which is up to 66 times the size of Singapore which is only 714 km2. From these data it can be seen that the East Java province is huge in terms of region and area and should be managed with good management. The population of East Java province reached 36% of Indonesia’s population and is the most number of people in eastern Indonesia (East Java, Kalimantan, Sulawesi, Maluku, Papua, Bali, NTB and NTT). East Java is the gateway to eastern Indonesia’s economic growth, so the regions in eastern Indonesia are very dependent on the economic development in East Java. With the potential of these, in 2013 the Province of East Java is able to realize the economic growth of 6.55% which exceeds the national economic growth of 5.78% and Vietnam’s economic growth exceeds 5.3%, Malaysia’s 4.5%, and Thailand’s with only 3.2%. East Java Provincial GDP contribution to national GDP is the second highest after the DKI Jakarta, reaching 15.02%. When viewed from the level of inflation, the inflation rate in East Java province in 2013 amounted to 7.59% lower than the national average, which is 8.38% inflation. With the conditions as mentioned above, the level of East Java’s economy still has potential for growing for more than 8% if it is supported by the development of transport infrastructures either land, sea, and air which are currently nearing over capacity so it is necessary the development of transport infrastructure, and it is supported by an increase in human resources. The key success to the implementation of this innovation is part of the development of land transport infrastructure, which provide benefits to the improvement of services and control towards vehicle freights, where the practice of bribery or kickbacks to officials weigh bridge can be narrowed and eliminated thus indirectly funding penalties can be fully inserted as regional or state revenue. While further benefit is that the realization of the integrity zone of corruption-free region in the public service by changing the bad image that had been attached to the weigh stations and the increasing professionalism of the officers in the enforcement and control of the operation of freight vehicles. From this, the effect appears also on the performance of export-import trades of goods and services in East Java. In 2013 exports reached 585,516 trillion while imports only 531.787 trillion, making East Java Province gets a surplus of 53.729 trillion. It also resulted in a decrease in the amount of the Incremental Capital Output Ratio (ICOR) in East Java, which reached 2.92, below the national ICOR of 4.6, the effect on increased investment in East Java both Foreign Direct Investment (FDI) and Domestic Investment (DCI). The smaller the value of ICOR of one area the greater the efficiency and productivity of investment is.

 11. Did the initiative improve integrity and/or accountability in public service? (If applicable)
This kind of innovation model in the control and repression of technology-based information at the weigh stations started to be implemented in 2011 and for the first time in Indonesia, to have data network connecting twenty weigh stations by using information systems as one single system, where the IT is as main pillars. With the concept of openness of data, data from the weighing process can also be utilized by other departments such as the Department of Commerce, the central statistical agency, and having been started interconnect and synchronize data with the Vehicle Testing Unit, which is the unit that issued the documents / documents of liability of vehicles in each district / city. Currently, our weigh stations have become the best vehicle weighing services in Indonesia and a barometer of the national pilot weigh station services so that by the Directorate General of Land Transportation, Ministry of Transportation, this system will be implemented throughout the system Indonesia. The results of operational meetings about weigh station systems in 10 provinces (Central Java, Yogyakarta, East Java, Bali, West Java, Banten, Jakarta, Lampung, East Nusa Tenggara and West Nusa Tenggara) on June 6, 2014 in Semarang has agreed that the operational weigh station will use the Weigh Bridge Management Information System that has been developed in East Java. Sustainability of the implementation of information systems in the public service is to open new possibilities and opportunities of exploiting the data distribution of goods that pass in the weigh station. By utilizing the information on the weigh station system, the government can process the data required to develop policies related to the transport of freight, goods distribution area / national, reducing the use of trails as a major distribution channel of goods and so on. There is several appreciations and recognition from various parties / national government institutions such as the receipt of the Top 9 Public Service Innovation by the KPK and Ministry of PAN-RB has shown how the influence of weigh station service transformation. Innovation with the use of IT services can be applied to other public service units that has a service model that there are functions fines / penalties with a wide spread between the units to one another. With the support of Information Systems, the supervision of public services such as this innovation can be consistently maintained and evaluated the professionalism of the service. Especially for developing countries with the use of other modes of land transportation as the main distribution line item, then the application of this model of care can prevent corruption and improve public services and to improve the economic growth of developing countries other than the transport sector with emphasis on the cost of transportation of goods.

 12. Were special measures put in place to ensure that the initiative benefits women and girls and improves the situation of the poorest and most vulnerable? (If applicable)
This innovation is a form of a strong commitment from the government of East Java and the support of all parties in order to prevent any practice extortion / bribery as well as improve the quality of public service at weigh stations, enforcement of laws and regulations of the cargo vehicle traffics. By implementing the information systems at weigh stations that are integrated with other system, it would create the speed of service, effective and efficient in the administration and support of data openness in terms of practices to prevent extortion, bribery or corruption. Thus, this innovation has a very important role in changing the negative image of the weigh stations as nest of extortion / bribery. Recommendations of this system for the future as well as for developing countries that want to implement this system, that law enforcement at weigh stations is to keep the public interest by ensuring that trucks passing would not damage the roads and dangerous for other road users. The process to change the behavior of the owner of the vehicles in terms of regulatory compliance charges cannot be solved by only action at weigh stations (downstream side), but the action should be initiated from regions seizure of goods (upstream side) so that the cost of logistics transportation of goods can be pressed to increase better economic growth.

Contact Information

Institution Name:   Departement of Transportation and LLAJ East Java Province
Institution Type:   Government Agency  
Contact Person:   Dr. Ir. Wahid Wahyudi, MT Wahyudi
Title:   Head of Departement of Transportation and LLAJ Eas  
Telephone/ Fax:   +62 31 8292276 - +62 31 8291530 / Fax: +62 31 82
Institution's / Project's Website:  
E-mail:   dalopsllaj_jatim@yahoo.com  
Address:   Jl. A. Yani 268
Postal Code:   60326
City:   Surabaya
State/Province:   East Java

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