The nominee, Dr. Roshan Jacob,IAS proposed the solution, in 2008, while posted as District Magistrate in Basti District, Uttar Pradesh, the nominee faced with a situation of hoarding, black marketing and rampant diversion of LPG cylinders in that district, leading to numerous complaints and frequent law and order situations. On the nominee's initiative, a simple software was developed by NIC Basti, in consultation with the district administration, in order to provide accurate statement of LPG stock position with various distribution agencies, a reliable database of commercial and non-commercial consumers, and a CSC/Lokvani based booking facility which ensured that all consumers of LPG cylinders would get home delivery of the cylinder within seven days of booking. In 2012-13, when posted as District Magistrate- Gonda District, this software was further improved and deployed as 'EASYGAS'. In Feb 2014, EASYGAS was rolled out in District Kanpur as well. EASYGAS is a transparent system for accurate statement of LPG stock position with the various distribution agencies, a reliable database of commercial and non-commercial consumers and a CSC based booking facility so that consumers of LPG cylinders can book literally at their doorstep and get home delivery of the cylinder within seven days of their booking.
Features of the EASYGAS Application: An LPG consumer can book his cylinder at the CSC/Lokvani kiosk, subject to display of identity proof and gas connection proof. The centre issues a receipt for his/her booking, which entitles the customer to get a home delivery of the cylinder on a particular due date through his existing gas agency. This due date is fixed at seven days after his date of booking. This wait-period of seven days was fixed after due consultation with the gas agencies and LPG companies. All bookings received through the CSCs are updated on the database, which is accessible to the gas agencies as well. Upon arrival of LPG cylinder stocks at the agency, the software allots cylinders to the pending customer list (pendency generated on chronological basis) on a first come first served basis. The system generates a date of delivery (which is as close as possible to the due date indicated on the receipt) against each customer allotment, which is further updated once actual delivery of the cylinder has been effected, if stocks are not available, then the system forces the gas agency to record reasons for failure of delivery. Monitoring at the district administration level is made possible by generation of pendency reports which reflect both the status of cylinders delivered, as well as lack of delivery with reasons. The software is capable of generating customer-wise pendency reports, date-wise delivery and default reports, agency wise delivery/default reports and kiosk-wise delivery report, thus allowing monitoring at every stakeholder level. Thus, the district administration/district supply officer is able to monitor the defaulters in supply of LPG (i.e., no supply within the due date of seven days) at agency level, kiosk level as well as at individual consumer level.
Similarly, in 2012 an ICT tool KISAN (Krishak Information System And Network) was developed by NIC-Gonda District for distribution and delivery of fertilizers. KISAN is designed to provide fertilizers, seeds, agricultural implement subsidy, e-procurement services, agricultural credit (KCC) and soil testing facility to the farming community, to supplement and strengthen the existing delivery channels provided for by the department. Both EASYGAS and KISAN have provided a useful model of improving governance and service delivery by creating entitlement rights for consumers by using the CSC as an additional interface between the beneficiary/customer and the existing mechanism of delivery. KISAN is a G2C application to provide facilities to the farmers such as Registration of farmers and their land holdings by self-declaration, Calculate fertilizer type and quantity based on the above information, Information to the farmer about the allotment and arrival of the fertilizer (based on 1 and 2 above), Use the database to provide financial inclusion services (KCC, agro loans) and other agro-inputs (soil testing, wheat/paddy procurement, seeds etc)
Features of the KISAN Application:
Registration –With KISAN, for getting any service the farmer approaches the CSC/Lokvani kiosk and registers him in the KISAN database to get a unique KISAN code. At the time of registration the KISAN database records his personal information (name, mobile number etc), land record details, cropping pattern (net area being cropped, type of crop, preference of type of fertilizer for each crop) and choice of point-of-purchase (cooperative society or private retailer). In addition to these, the database also records financial information about the individual farmer (Kisan Credit Card details, Savings bank account details). All such information is recorded on the database on a self-declaration basis. The personal details, land record details and the cropping pattern details can be verified by the Land revenue department.
Fertilizer Booking and monitoring: The KISAN application automatically calculates the necessary amount of each type of fertilizer against each individual, and then aggregates it for the necessary amount of each type of fertilizer against each point of purchase in the district. Thereafter, using the KISAN software, the agriculture department allots the fertilizer, subject to availability of stocks, to each point of purchase (cooperative society or private retailer) within seven days of receipt of booking. Once allotment is done, the software informs the farmer (by means of Voice SMS or SMS text) of the allotment of stock to his respective society/retailer and the amount of each type of fertilizer allotted to him. The CSC operator additionally informs the farmer over phone about the completion of allotment and the arrival of fertilizer physically at the point-of-purchase on a particular date. The system can generate reports on demand and allotment of fertilizer at farmer, kiosk, point-of-purchase and district levels, thus enabling fool-proof monitoring by the district administration.
KISAN is able to address the basic flaw in the existing system by generating user-demand driven database of fertilizer requirement, which is first generated on a self-declaration basis, but is subsequently validated by the verifications of the revenue and agriculture departments. This in turn leads to an accurate estimate of the demand for the various types of fertilizer by means of a computational algorithm. The software also creates a single interface for the farmer, through which he is able to get precise information about the quantity of fertilizer allotted, date of allotment and expected date of arrival at the point-of-purchase. This power of information will enable him to choose his point-of-purchase and avoid the problems of a sellers' market (over-pricing, hoarding, and black-marketeering).