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Ministry of Finance

A. Problem Analysis

 1. What was the problem before the implementation of the initiative?
- inability to capture all of payment transactional data - unreliable and insecure coordination of the communication of that data between customers, government agencies (service providers), MOF, commercial Kuwaiti Banks and Central Bank Of Kuwait. - Limitation of payment channels - It's impossible to pay from anywhere at any time

B. Strategic Approach

 2. What was the solution?
- Tasdeed was significance to Account Receivable module in Oracle EBS, that MOF ERP implementation and rollout of GFMIS in 42 government agencies.
 3. How did the initiative solve the problem and improve people’s lives?
1. All service providers has easily collects their fines from their customer easily. 2. Saves government customers (Kuwaiti Citizens, Residence, corporations and government entities) a lot of payment cost and time. 3. Increase the government revenue management efficiency 4. Tasdeed has the following payment channels working effectively and very high efficiency. • Point Of Sale (POS) • Integrated Point Of Sale (IPOS) • Payment Through Internet (Payment Gate Way) by mobile, ATM, PC, iPOD • Self Service Machine (KIOSK) • Electronic Stamp (e-Stamp)

C. Execution and Implementation

 4. In which ways is the initiative creative and innovative?
- MOF has been deploying modified cash accounting for long time, Tasdeed was introduced to enhance accounting receivables for services provided by Government agencies.
 5. Who implemented the initiative and what is the size of the population affected by this initiative?
- MOF Ministry Of Finance - CAIT – Central Authority of Information Technology - Individuals/customers (Kuwaiti Citizens, Residence), corporations - Government agencies / Service providers / Billers - Payment Service Provider - Central Bank of Kuwait
 6. How was the strategy implemented and what resources were mobilized?
Tasdeed project management office formed multiple teams with adequate qualification and experienced personnel and resources to carry out they responsibilities effectively, these teams are :- - Project management Team. - Government agencies readiness assessment team. - System testing team. - Deployment team. - Integration Team. - Advertising Team.
 7. Who were the stakeholders involved in the design of the initiative and in its implementation?
- Tasdeed makes possible 24/7/365 from anywhere for individuals/customers (Kuwaiti Citizens, Residence, corporations and government entities); the option of transacting payment with the government agencies easily (service providers/the billers) by electronic means. - Increase non-oil revenue. - Kuwaiti Citizens, Residence, corporations and government entities to Pay due bills easily from anywhere at any time - Issuance of E- Payment regulations, financial policies and procedures. - Oversee and manages the governmental E-Payment system - Mange transfer of payment transaction money between payee, commercial bank and KNB.
 8. What were the most successful outputs and why was the initiative effective?
- Sign the E-Payment services agreement with a supplier has a current secured and trusted E-Payment infrastructure . - Choose five varied E-Payment Channels to start with. - Issuing MOF Curricula's to regulate governmental E-Payment services procedures and e-STAMP - Issued standards and guidelines for bill presentment and E-Payment applications. - Coordination & follow up with government agencies - Build awareness & communication plan for Public & Government.
 9. What were the main obstacles encountered and how were they overcome?
- Establishing a secured infrastructure for governmental E- Payment. - Accepting Credit Card for payment - Accepting e-Cheque for payment - Provide easy to reach and use E-Payment channels - Existence of issuing claims and bill presentment services on the internet by government agencies . - Cooperation with government agencies . - Awareness & trust building for public to use E-payment channels .

D. Impact and Sustainability

 10. What were the key benefits resulting from this initiative?
Enhance Kuwait government revenue management, Increase efficiency cash flow management, Revenue management creates a strong awareness between the activities of different government agencies, and particularly the activities of those working on services.
 11. Did the initiative improve integrity and/or accountability in public service? (If applicable)
This service has been replicated throughout almost 40 Government agencies in Kuwait, and has been working efficiently and 7*24*365, as payment channels are being used for payment 7*24 and payment methods through bank debit card through internet connections are available 7*24*365
 12. Were special measures put in place to ensure that the initiative benefits women and girls and improves the situation of the poorest and most vulnerable? (If applicable)
Introducing new payment method is not easy and initially there were resistance and needed effort to lean this change resistance, payment was not that much early deploying dates, then citizens became familiar and start using the payment channels and payment methods. Change management strategy must be set in advance and full effective publicity and propaganda must be carried out.

Contact Information

Institution Name:   Ministry of Finance
Institution Type:   Government Agency  
Contact Person:   Bader Sleiteen
Title:   ERP Department Manager  
Telephone/ Fax:   +965 99641685
Institution's / Project's Website:  
E-mail:   bsleiteen@mof.gov.kw  
Address:   Elsarq, Dar Elawady tour Ahmed Elgabe St. Floor 20
Postal Code:  
City:   Kuwait
State/Province:  
Country:  

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