e-Huda
Haryana Urban Development Authority

A. Problem Analysis

 1. What was the problem before the implementation of the initiative?
The Haryana Urban Development Authority (HUDA) was constituted under the Haryana Urban Development Authority Act, 1977. A statutory body of Haryana Govt, HUDA’s mandate to promote and secure development of urban areas, make available developed land to Haryana Housing Board and to undertake building works. Presently HUDA is having 34 Urban Estates in the state of Haryana with about 3 lacs allottees all over the state and lacs of citizens who use the HUDA infrastructure throughout the state including the National Capital region. After mid-2006, HUDA adopted IT initiative for process efficiency because, the transactions between HUDA and its allotees were taking place in a manual mode which significantly affected the productivity of the organization. For a new allottee, it took a minimum of three to six months to get his application registered processed and accepted. Apart from putting HUDA in a bad light, this delay gave opportunity for middlemen to exploit the allottees. The whole process of allottee registration was recorded manually on office files, and as such getting exact and prompt information was difficult. The information pertaining to installments (whether paid, overdue or delayed) was not available to the allottees in time. HUDA management also required this type of information timely. Allottees had to pay the amount shown by the clerk on the office note and as such there were no established means of cross verifying the data by the allottee. Data tampering was possible and often went unnoticed resulting in financial losses. The account statement, outstanding dues were not submitted in a timely manner causing huge. Information was not readily available with the HUDA top management about the available, disputed or sold plots in an urban estate. Collection of information from office files was very tough, allottees jostled at HUDA offices for weeks together to get the valuable information. This caused tremendous pressure on the available staff at HUDA who had to work doubly hard to give information to the allottees. Moreover, no set method of funds monitoring existed. Information from within HUDA was also very tough to collect. Information related to the filing of tenders for a particular engineering work, total pending works, amount spent till date was not sent directly to the top management. Whatever information was made available manually by the officials was taken as final and correct and critical decisions were based on the available information. HUDA had established a huge infrastructure throughout the state and there was no mechanism to lodge a grievance without visiting the concerned office. Rather the fact was that the public was not aware as to which office requires to be visited for the registration of grievance relating to public utilities and estate office related matters.

B. Strategic Approach

 2. What was the solution?
The solution was proposed by the then Chief Administrator, HUDA Sh. S.S. Dhillon, IAS after experiencing lot of hardships faced by the general public and the management in processing the huge record due to which HUDA was not only incurring financial losses but the image of the organization and the State as a whole was receiving a severe criticism from the public. To handle this situation it was proposed by the Chief Administrator to automate the Citizen services with the objective to improve the delivery mechanism so that the services may be available to the citizens with minimum human intervention. This proposal was approved by the Government. Accordingly HUDA went for a comprehensive computerization of Allottees account and Financial accounting system aimed to • Bring an improved transparency in working of HUDA • Build accountability in the system • Improve service delivery mechanism of HUDA • To redress the grievances of the allottees and the General Public • To make various online payment options For the start, an independent IT wing was created which washaeded by Sh Sanjay Sharma , General Manager(Information Technology) and persons with proven track record in managing the project life cycles were selected. Full authority was given to the persons in taking important decisions. The digitization process of property records was done in very planned and phased manner. The digitization and reconciliation of accounts were handled by the leading banks (ICICI,HDFC, Axis Bank etc) in the state, which, have had the experience of doing similar work. Firstly, data from the plot files were manually captured on specially designed forms. Based on this statement a communication along with the account statement and important dates on which calculation takes place were sent to each alottee with the request to check the information that exists with HUDA records pertaining to their property files and in case of any variation alottee can come with valid documents to the specially established counters/helpline for reconciliation. The data of the alottee was then verified with the cash books and in case of variation the documents were retained and enclosed in his file. The data is then corrected and later on audited by an independent audit agency from each bank before uploading in the system and the sector becomes online. The system too performs some checks. Initially new sectors were taken where maximum number of transactions were taking place. The commercial, institutional and social charitable property comes at a later stage. The solution was developed by associating TCS team and the user acceptance tests were conducted by the concerned staff under the control of their module heads before the final product was implemented. Operating system was chosen because of its robustness and scalability as a core backend. Two robust solutions were developed which catered to internal and external need of the HUDA. The system has strict security guidelines in- place and access rights are fiercely guarded. The data is hosted on State data center at Chandigarh on dedicated servers with Disaster recovery site at Panchkula 1. e-Huda comprises two modules • Plot and Property Management (PPM) • Financial and Accounting System (FAS) Plot and Property Management Package(PPM) The PPM application was specifically designed to improve transparency, build accountability and improve service delivery mechanism of HUDA with its allottees across the state. The application provides seamless interaction of alotees with the working of HUDA. The alottee is provided with a user name and password and from the luxury of his home, can track the status of his application on net at the site www.huda.gov.in. He can monitor all his paid, pending, delayed installments and also the interest due on his installments without coming to HUDA offices. 2 Financial Accounting System (FAS) The FAS system was specially designed to improve the housekeeping of accounts, project monitoring and expenditure in all the estate offices and divisions across the state. 3. Dynamic Portal and Payment Gateway: After the successful implementation of Plot and property management system HUDA switched over to dynamic portal with payment gateway interface from static website. The portal enables the allottees to make online payments anywhere anytime. This payment is adjusted instantly in the property account of the allottee and a receipt to this effect is sent to the e-mail Id of the allottee and an SMS alert is also sent on the registered mobile number of the allottee. An applicant can also apply and PAY online for various other process that are provided by HUDA. 4. E-Tendering: To maintain transparency in the tendering process HUDA implemented e-tendering process across the state. 5. HUDA Helpline: After the digitization of Three lac fifty thousand plot files HUDA established telephone based helpline to the allottees similar to that of BSNL and Railways wherein an allottee can enquire various information on telephone. This helps in reducing the rush in the estate office but also provide more time to the staff to finish the routine work expeditiously. 6. SMS Alert: SMS gateway is in place for sending SMS alerts to the allottees and the general public as soon as some event is triggered in the server relating the end users viz., Acceptance of application , approval of application payment due date reminders, draw results etc., 7. Online approval of building Plan: The most ambitious and latest addition of online services to e-HUDA wherein an allottee uploads his building plan in Auto CAD format on HUDA portal. This plan is compared with the actual zoning parameters of the property and in case of any deviation it gets rejected with the list of errors. In case the drawing is approved, it is uploaded in the system and starts reflecting in the PPM window of the concerned JE. The JE then performs the site verification and the plan gets approved in 7 days against the earlier, prescribed, limit of 21 days. 8. Court case tracking and monitoring system: A large number of litigations take place between the allottees and HUDA in various courts. Manually, it becomes very difficult to monitor all such cases and at time contempt of court takes place leading to a very embarrassing situation for the Government and the HUDA management also, causing financial losses to HUDA. To overcome this situation Court case tracking software was developed and implemented which takes care of all such issues. HUDA computerization drive is one of the IT implementation in the country, where the costs incurred on computerization drive have been recovered within first year of the implementation. The biggest achievement of the computerization drive has been the recovery of money to the tune of lakhs from alottees who had till date never submitted any money to HUDA.

 3. How did the initiative solve the problem and improve people’s lives?
In 2006, HUDA went for a comprehensive computerization of allottees account and Financial accounting system aimed to • Bring improved transparency in the functioning of HUDA • Build accountability in the system • Improve the service delivery mechanism of HUDA • To redress the grievances of the allottees and the General Public • To make various online services available including enabling payment gateway For a start, an independent IT wing was created and persons with proven track record in managing project life cycles were selected. Full authority was given to the persons in taking important decisions. The digitization process was done in a very planned and phased manner. The digitization and reconciliation of accounts were handled by the leading banks (ICICI, HDFC, Axis Bank etc) in the country which had the experience of doing similar work. In the first go, data from the plot files were manually captured through specially designed forms. Based on this, a communication containing the account statement and important dates on which calculations take place were sent to each allottee, mentioning that this information related to them existed with HUDA and in case of any variation allottee can walk in with valid documents to the specially established counters/helpline by both the banks for reconciliation. The data of the allottee was then verified with the cash books and in case of variation, the documents were retained and enclosed in his file. The data was then corrected and later on audited by an independent audit agency from each bank before uploading in the system and the sector went online. The system too performs some checks. Initially those new sectors were considered where maximum number of transactions were taking place. The commercial, institutional and social charitable property came at a later stage. The solution was released for use by the public after strict user acceptance tests which were conducted by consulting with the concerned staff from the corresponding departments before the final product was implemented. The system has strict security guidelines in- place and access rights are fiercely guarded. During the process many redundant steps were eliminated to make the process short and effective. Innovative feature: • Computerisation of plots and property management and financial accounting system for HUDA, Urban Estates. All allottees in Panchkula Urban Estate have been issued User-ID & Password so that the allottees can see the detail of their property. The same facility will be extended to other urban Estates. • All instructions, Acts, Rules, Manuals, general instructions/circulars/seniority lists are being listed on the website for time to time. The web site is being updated on daily basis. • The most ambitious and latest addition of online services to e-HUDA wherein an allottee uploads his building plan in Auto CAD format on HUDA portal. This plan is compared with the actual zoning parameters of the property and in case of any deviation it gets rejected with the list of errors. In case the drawing is approved, it is uploaded in the system and starts reflecting in the PPM window of the concerned JE. The JE then performs the site verification and the plan gets approved in 7 days against the earlier, prescribed, limit of 21 days. • The dynamic portal and payment gateway services enables the allottees to make online payment anywhere anytime. This payment is adjusted instantly in the property account of the allottee and a receipt to this effect is sent to the e-mail Id of the allottee. • HUDA received National E-Governance award From Government of India in 20o9 for Exemplary usage of Information and Communication Technology in PSUs of the Country. • HUDA received Best IT enabled PSU of the country in 2010.

C. Execution and Implementation

 4. In which ways is the initiative creative and innovative?
To implement this system HUDA requests dedicated IT manpower as this was a prestigious project and an earlier attempt it could not succeed. The process HUDA took the services of Sh. Sanjay Sharma, Sr. Manager (IT) on deputation with 18 years’ experience in the implementation of different IT projects and IT Wing was established under his command. The other IT professionals were taken on contract and some domain knowledge experts were taken from different sections of HUDA and TCS team formed the core group. This team designed and developed the application and robust were acceptance test were conducted on various aspects of the application. This application was rolled out and thereafter a need for integration and need was felt for making online transactions therefore a dynamic web portal was also created with payment gateways features. Initially the implementation was an uphill task but the frequent review meetings at the level of the Chief Administrator made it possible to completely implement the system. The whole of the process was divided in different categories as per details given below:- (i) Selection of software vendor. (ii) Formation of a core group with dedicated manpower. (iii) Design development of application. (iv) Training of the staff. (v) Selection and installation of infrastructure. (vi) Strigent User acceptance tests. (vii) Rollout in pilot site. (viii) Rollout in the entire state.

 5. Who implemented the initiative and what is the size of the population affected by this initiative?
The stakeholders are: • Haryana Urban development authority(HUDA) • Allottees • Citizens • Employees • Haryana State government The IT professionals were taken on contract with some domain knowledge experts from different sections of HUDA and TCS. This team designed and developed the application and User acceptance test were conducted on various aspects of the application. Detailed study of HUDA portal requirement was conducted by IT Consultants in consultation with the HUDA Process owners. Requirement analysis and elicitation was done at this stage within the team. Static and dynamic content to be displayed in the HUDA Portal was also identified. Static content of the portal was collected from HUDA and collated thereafter As is study and To be study of the requirements was conducted and the functionality analysis document for each workflow was drafted in consultation with HUDA. Discussions were made with IT team and existing PPM, FAS applications were studied to identify and design workflow for portal integration with PPM and FAS applications in HUDA. The technical team did the thorough system study to understand the functionality and the data structures. This application was rolled out and thereafter a need for integration and need was felt for making online transactions, therefore a dynamic web portal created with payment gateway features. Benefit to stakeholders: Citizens • View HUDA General Information • View Contact List of HUDA Administrators • View HUDA Schemes, News and Announcements • Search Portal • Apply for New HUDA Schemes Online • Pay Online • Check Status of their Applications against the schemes • Register Complaints • Check Complaint Status • Download various Application Forms • Provide Feedback etc. Employees • Rush on the Counters will be reduced as many applications will come online • Paper forms will be significantly avoided • Better Management of Information • Easy Reference to Rules and Regulations • Upload Articles, Events, Meeting Agenda, Minutes of Meetings etc. • Search Facility for the documents uploaded • Automated Workflows with email reminders • Discussion Boards/ Blogs • Creative ideas will be published • Publish Tender Notices etc. Allottees • Submit various applications online • View payment status • View Current Outstanding • Pay installments online • View Payment Schedule • View Application Status • View Allottee Details etc.
 6. How was the strategy implemented and what resources were mobilized?
The IT professionals were taken on contract with some domain knowledge experts from different sections of HUDA and TCS. This team designed and developed the application and acceptance test were conducted on various aspects of the application. Detailed study of HUDA portal requirement was conducted by IT Consultants in consultation with the HUDA Process owners. Requirement analysis and elicitation was done at this stage within the team. Static and dynamic content to be displayed in the HUDA Portal was also identified. Static content of the portal was collected from HUDA and collated thereafter As is study and To be study of the requirements was conducted and the functionality analysis document for each workflow was drafted in consultation with HUDA. Discussions were made with IT team and existing PPM, FAS applications were studied to identify and design workflow for portal integration with PPM and FAS applications in HUDA. The technical team did the thorough system study to understand the functionality and the data structures. This was the initiative of HUDA to enable transaction through the online application forms and other web enabled functionalities. Citizen would be able to send their feedback and lodge complaints via portal. Transaction data from each citizen would flow online to the various Estate Application Processing Officer of each HUDA estate. The department itself hired the human resources from TCS which is largest technical firm in India to implement the initiative with the help of state government. The initiative was funded by department itself.

 7. Who were the stakeholders involved in the design of the initiative and in its implementation?
With the introduction of this system, reconciliation of funds took place instantly and HUDA is in a better position to make use of available funds. Also, HUDA has collected more than 32 billion rupees (Thirty two billion, four hundred fifty one million, twenty five thousand and seven hundred ten) by way of online payments. Through electronic uploading of flat files provided by banks in the allottees account, the books of account of HUDA are updated instantly. The revenue of HUDA has increased many folds as there is a provision in the system which generates the outstanding dues of the allottees quarterly. Once the communication is received by the allottees from HUDA regarding recovery, most of the allottees pay the dues in time as nobody wants to put his property at risk due to the high stakes involved. With the digitization of property accounts HUDA identified many properties where the dues have not been paid for long. Earlier it was purely on the discretion of the officials to calculate the dues and send communication to the allottees. Moreover, it was practically impossible to calculate the dues of each allottee quarterly and hence many of the allottees were missed out. Earlier it was very difficult to monitor the engineering wing projects as many projects exceeded the timelines and the cost overruns took place frequently. With the introduction of Financial Accounting System all data is captured in the system and the management has an instant glimpse of the entire project with their timelines and cost escalations. In past the registration of grievances was taking place in manual mode and no monitoring was possible at the management level. With the introduction of grievance redressal system about 2000- 2500 calls are received per day and are marked to the concerned officials. The timelines for each work are defined with complete escalation matrix up-to the Chief Engineer. The timely resolution of grievances is the key factor in determining the efficiency of an official and the division of Engineering Wing. The officials in the department were equipped to process files quickly and take quick decisions. The errors and omissions reduced considerably. Citizens gained tremendously as access to services became easy through well-defined processes which were not available earlier. Management information system got evolved which gave valuable insights for policy making. Earlier there was no perfect mechanism for the buyer to check the status of property except for relying on the officials at the estate office. At times the buyers used to get cheated and end up in buying a property either under litigation or cancelled, surrendered, resumed, or having huge default dues. This resulted in a large number of court cases to overcome this situation. A link is provided on the portal of HUDA wherein a prospective buyer could see various parameters of the property like outstanding dues, plot status as on date on real time basis before making a transaction. This has brought confidence in the prospective buyers to have safe transactions and the related court cases have come down considerably. An allottee has to visit an estate office for depositing application for change of address. This is a major grey area for various litigations. These applications were hardly entered in the allottee files and the allottees used to get the communication and all recovery notices on the old address. As a result, the allottee becomes a defaulter and HUDA is deprived of the recovery which otherwise may have come in time. The allottee used to resort to legal remedies which were not only a waste of time for the consumers, courts and the staff but also used to sour the relations between the client and the department. To overcome this situation allottees were given the facility to change their correspondence address online using the property account user ID and password allotted. The online payment process helped in reduction of transaction costs and resulted in auto reconciliation of payments made by allottees. The project was so successful that the organizational initiatives were appreciated at different national levels.

 8. What were the most successful outputs and why was the initiative effective?
The initiative was regularly monitored and evaluated by the management of Haryana urban development authority. Following were the monitoring and evaluation process during implementation phase Consultant: consultants were appointed for close monitoring and evaluation of implementation of initiative. Consultants was submitting fortnightly report on the progress of the implementation. Top management: Top management were regularly monitoring the progress of implementation. Meeting was arranged in every week with the implementation agency and consultant to evaluate the progress of implementation. Top management had continuation interaction with implementation agency to monitor the policies and process of initiative. Performance Test: Performance and load test of the application was conducted to evaluate the performance of the application. The application were tested for their stress and load bearing capabilities. Functional and UAT test: Functional & User Acceptance Testing was a concurrent activity consisting of tests on existing system. Stringent UAT test was done to evaluate the correctness and aptness of the application as well as further filtering out different issues of the application.

 9. What were the main obstacles encountered and how were they overcome?
1) HUDA has 18 estate and 37 divisional offices with more than 2,50,000 allottees all over the state. Staff members all over the state had to be trained about the new application, so they can move from the tedious manual processes. But the biggest challenge was Human resistance to change and accepting something new and futuristic. Also the masses were not into IT and internet service throughout the state was negligible. Convincing everyone that this is the way forward presented the biggest challenge. 2)The file records within HUDA were huge. Class ‘A’ Estate Office were having more than 40,000 files, Meager staff strength of 16-20 in Category-A estate office. Calculation of dues was taking more than 2-3 hours per file. Delay in due estimation causing huge financial losses. There was also found Inconsistency in calculations of allottees’ dues. There was a problem for digitalization of 250,000 files with many of them in dilapidated form .Huda had found difficulties in reconciliation of accounts with each allottees. Since there is no Dedicated Unified Networking across Estates and Divisions and no data center was available in the state so it was a challenge for the implementation of application. For mitigating this problems HUDA established its own datacenter with 24X7 support and helpdesk. Proper training and capacity building measures were taken so that we had appropriate trained resources to carry out the tasks. An intranet network was created within HUDA offices throughout the state to ensure connectivity throughout the state. All the staff members were trained, educated and informed about IT, IT Services, Internet and advantages of it over manual labour. Required personnel was given training on the application to be comfortable and use it. Digital scanning and indexing of all documents was done and were hosted on the HUDA INTRANET and could be referred to as and when required

D. Impact and Sustainability

 10. What were the key benefits resulting from this initiative?
This solution is implemented in the Year 2006 and is very much successful among the allottees and the General public for its various online features which was a distant dream till Now. Based on the success of the Project Housing Board, Haryana awarded the job of digitization of their allottee account to HUDA. HUDA is also providing IT consultancy to other organisations like DDA, Chandigarh Housing board. Various services implemented are 1. e-Huda comprises two modules • Plot and Property Management (PPM) • Financial and Accounting System (FAS) Plot and Property Management Package (PPM) The PPM application was specifically designed to improve transparency, build accountability and improve service delivery mechanism of HUDA across the state. The application provides seamless interaction of allottees with the working of HUDA. The allottee is provided with a user name and password and from the luxury of his home, can track the status of his application on the internet at the site www.huda.nic.in. He can monitor all his paid, pending, delayed instalments and also the interest due on his instalments without visiting HUDA offices. There is complete workflow and timelines for each application and an applicant can monitor the progress of his application online by entering his property account. SMS alerts are automatically generated by the system. They are sent to the mobile numbers of all the allottees who have registered their mobile number with HUDA. Some of the services are . • Acceptance of application at single window • Final acceptance/ rejection of the application with reasons • Adjustment of payments Financial Accounting System (FAS) The FAS system was specially designed to improve the housekeeping of accounts, project monitoring and expenditure in all the estate offices and divisions across the state. 2. Dynamic Portal and Payment Gateway: After the successful implementation of Plot and property management system HUDA switched to a dynamic portal with a payment gateway interface. The earlier portal was static in nature. The portal enables the allottees to make online payment anywhere anytime. This payment is adjusted instantly in the property account of the allottee and a receipt to this effect is sent to the e-mail Id of the allottee. An applicant can also apply and pay online for HUDA schemes. 3. Online Approval of building plans: This is the most ambitious and latest addition of online services to e-HUDA wherein an allottee uploads his building plan in Auto CAD format on HUDA portal. This plan is compared with the actual zoning parameters of the property and in case of any deviation it gets rejected with the list of errors. In case the drawing is approved, it is uploaded in the system and starts reflecting in the PPM window of the concerned JE. The JE then performs the site verification and the plan gets approved in 7 days against the earlier, prescribed, limit of 21 days. 4. E-Tendering: For maintaining transparency in the tendering process HUDA implemented e-tendering process across the state. Initially Tenders valued at more than 5 lacs are accepted through e-tendering. 5. HUDA Helpline: After the digitization of Three lac fifty thousand plot files HUDA established telephone based helpline to the allottees similar to that of BSNL and Railways wherein an allottee can enquire various information on telephone. This helps in reducing the rush in the estate office but also provide more time to the staff to finish the routine work expeditiously. 6. Court Case tracking system: A large number of litigations take place between the allottees and HUDA in various courts. Manually, it becomes very difficult to monitor all such cases and at time contempt of court takes place leading to a very embarrassing situation for the Government and the HUDA management also, causing financial losses to HUDA. To overcome this situation Court case tracking software was developed and implemented which takes care of all such issues. 7. Scanning and indexing of documents: Many of the allottees files are so old that it becomes difficult to read the text on the documents. Moreover, given the vested interests operating in the real estate sector, often complaints of missing files and important documents are reported. Due to this process the allottee process halts and the allottee feels harassed. To overcome this situation digital scanning and indexing of all documents are taking place wherein the physical files will be stored in the lockers and the electronic files will be hosted on HUDA intranet and the same will be referred to whenever required. HUDA computerization drive is one of the IT implementations in the country, where the costs incurred on computerization drive have been recovered within first year of the implementation. The biggest achievement of the computerization drive has been the recovery of money to the tune of lakhs from allottees who had, until then, never paid for the services provided to them by HUDA

 11. Did the initiative improve integrity and/or accountability in public service? (If applicable)
Yes the initiative is sustainable and transferable. The application was launched in 2006 and used latest available technologies like .Net as platform and SQL server as the database. Further application audits were performed in 2009 and 2011 and now HUDA has initiated a process to revamp the application and launch a version 2.0 which will use open source platforms as much as possible. Performance audits, security audits and gap analysis is being done to revamp our application and launch a more stable, lightweight and easy to use application, which uses all modern infrastructure, is entirely supported by Cloud platforms and runs majorly on open source platforms like Java. The team has been established to perform gap analysis in the current application, and launch a newer, current and more intuitive platform for our users. The HUDA initiative is sustainable as well as transferable which can be acknowledged from the fact that in the year 2009, the Department of personnel, Govt. of India invited HUDA at New Delhi to share its experiences and strategies adopted for the implementation of IT initiatives. This was presented in a session chaired by the Cabinet Secretary, GOI and also had the presence of the heads of other Urban Development Authorities of the country. This application has so many varied citizen centric features which if implemented right can bring a revolution in the functioning of all the urban development authorities and Municipal Corporations in the country. This application is also used for generating revenue. Prior to computerisation there were large number of properties where the allottees has not paid their dues for a long time and with the connivance of the staff they evaded payments. With the introduction of this application many properties had been identified from which payments were due to HUDA. The system has a feature of generating outstanding dues notice to all properties where the dues get accumulated. With the introduction of this process the revenue generation has increased many folds. The integration of online payment gateway has also contributed to increasing revenue generation for the organisation by reducing the transaction costs for HUDA. The application is hosted in the Haryana State Data Centre (HSDC), with state of art infrastructure supporting the application in a secure and well managed premises. Furthermore HUDA also provides consultancy services to various urban development bodies like Delhi development authority, Haryana housing board and helps them in mitigating their everyday challenges. Housing Board Haryana which is a premier body for providing residential accommodation to a large number of people in the state of Haryana, is taking the help of HUDA for replicating HUDA's IT initiatives in their organization HUDA is also extending necessary cooperation to Delhi Development Authority (DDA) for streamlining their IT Initiatives. Greater Mohali Development Authority is also seeking assistance in this field.

 12. Were special measures put in place to ensure that the initiative benefits women and girls and improves the situation of the poorest and most vulnerable? (If applicable)
Prior to computerization there were large number of properties where the allottees has not paid their dues for a long time and with the connivance of the staff they evaded payments. With the introduction of this application many properties had been identified from which payments were due to HUDA. The organization had less number of skilled manpower in IT cadre for the implementation of this program in different offices of the state. The field officer were not ready to take IT initiative as they were used to manual process. They found difficulty for the use of computer. For this purpose separate IT cadre was established. The IT wing was provided necessary trainings from time to time for staff members keeping them updated with the new and latest technologies. In-house training programs were conducted for the staff from time to time. There are online manuals/tutorials available for the users. Following are the future recommended technologies deployed-- • The application is cloud ready and could be supported by both physical and virtual hardware. • The application is using full back strategies having no single point of failure. • The application is hosted in state data centre and also has a backup site at HUDA HQ to support failure of application at one point • Data backups are also stored at both sites. • The application is hosted on latest servers with future proof hardware specifications. • Live webcast of the draw results for transparent process of plot allotment

Contact Information

Institution Name:   Haryana Urban Development Authority
Institution Type:   Government Agency  
Contact Person:   Sanjay Sharma
Title:   GM(IT)  
Telephone/ Fax:   0172 2569504
Institution's / Project's Website:  
E-mail:   gmit@mail.huda.gov.in  
Address:   Haryana Urban Development Authority, C-3 ,Sector-6
Postal Code:   134109
City:   Punchkula
State/Province:   Haryana
Country:  

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