4. In which ways is the initiative creative and innovative?
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The West Bengal government announced the scheme on March 8, 2013 and launched it on October 1, 2013. In the interim period, the following significant actions were taken to operationalize the scheme.
a) Process maps and Implementation guidelines were developed and refined through a number of consultations convened by the Secretary, DWD, first at state level with key departmental secretaries, technical agencies such as National Informatics Centre and bankers, and then with district and block level stakeholders.
b) Convergent implementation platforms, including the state and district management units and monitoring mechanisms were formalized at state, district and block levels by the passing of government orders, and recruitments undertaken.
c) Through discussions with the State Level Banking Committee, funding mechanisms were developed and the lead bank selected. Procedures and protocols were set in place for providing accessible, no-frills banking facilities to Kanyashree candidates, including a simplified one-page application form.
d) The Scheme’s MIS strategy was developed, and the development of an e-portal undertaken by the National Informatics Centre West Bengal. The e-portal ensures end-to-end IT enabling of the process of enrollment, scrutiny, sanctioning and disbursement of funds, and provides real-time monitoring information.
e) All significant stakeholders at state, district, block and grassroots levels were provided orientation and training on the scheme, and provided with Implementation Guidelines. Refresher trainings take place at regular intervals as the e-portal evolves and implementation mechanisms are streamlined. Revised implementation guidelines are currently being prepared.
f) A detailed communication strategy based on with components of public advocacy and behavior change methods was developed by UNICEF and went through a process of approval. A media partner was selected as per government guidelines, and as a part of media strategy, audio-visuals were prepared with well-known celebrities endorsing the scheme. Advertisements for both English and local newspapers were developed and a phased media plan was rolled out.
g) On August 14, 2013 (now celebrated annually as Kanyashree Day), state wide events were held to publicize the Scheme. In Kolkata, the event was presided over by the Chief Minister of the state. Regular awareness campaigns were organized by the Government, Kanyashree Melas were held across districts, and advertisements were tele-casted across major TV channels and published in noted national and local news dailies. Interactions with intended candidates, parents and teachers were organized within schools and communities to create awareness of the objectives and entitlements of Kanyashree.
h) The Scheme was formally launched on 1 October, 2013. Till date (10 November, 2014) over 2.016 million applications have been registered, and over 1.876 million applications sanctioned.
i) A Rapid Assessment Study (UNICEF, 2014) in 6 districts in West Bengals confirms that the scheme is delivering positive outcomes: retention has increased in schools in the last year as compared to the previous two years and fewer child marriages have been reported. Focus group discussions point to a positive response by parents and recipients towards the provisions of the scheme, and a sense of security and encouragement for the future of girls. Several years of sustained implementation are expected to bring about a discernible change in the status of the state’s women.
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5. Who implemented the initiative and what is the size of the population affected by this initiative?
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The key person is the Secretary of the DWD, the nodal department for the development of women and children, who was guided the Chief Secretary of the state. The scheme is backed by committed political support, with the Chief Minister of West Bengal being its main guiding force, personally endorsing the scheme’s focus on empowerment of girls, and providing timely inputs into the scheme, including designing the scheme’s logo, naming the scheme, assuring its financial sustainability and ensuring that due attention is directed to the scheme and its concerns though public appearances on Kanyashree day and several other events.
While the DWD is the nodal department for Kanyashree Prakalpa, key implementing departments are the Finance Department, Departments of School Education, Higher Education, Technical Education, and Minority Affairs and Madrasah Education.
The Department of Health & Family Welfare, Municipal Affairs, Panchayat and Rural Affairs, Sports and Youth Affairs, Mass Education and Information and Cultural Affairs promote and support the scheme in their own domains, and are an integral part of the Steering and Monitoring Committees at state and district levels
The National Informatics Centre West Bengal is responsible for the setting up of the Kanyashree Portal, a single-window portal for e-governance of the Scheme. Other key partners are the State Level Bankers Committee who facilitated and simplified the process of opening no-frills accounts for recipients.
UNICEF Office for West Bengal have provided technical support in developing the communication strategy, conducting periodic surveys and supporting the baseline study. Private agencies involved are JWT India, commissioned to develop high-quality mass-media messaging and Nielsen India Private Limited, who are conducting the baseline survey.
At the grassroots level, several NGOs have facilitated the establishment of Kanyashree Clubs and other behaviour change elements of the communication strategy.
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6. How was the strategy implemented and what resources were mobilized?
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Cash Disbursements under the scheme are entirely are entirely funded by the Government of West Bengal, as are the administrative costs. Since the scheme is mainly implemented through existing government structures, administrative costs are relatively low and relate to printing of application forms, orientation and training at state & district level, media agency & roll of communication plan, and recruitment and sustenance of state & district units. Of a total project cost of Rs. 6.3 billion for the period 2014-2015, administrative costs have been capped at Rs. 670 million (i.e. 10.16%).
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7. Who were the stakeholders involved in the design of the initiative and in its implementation?
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The following outputs have contributed to the success of the initiative:
a) Accessibility and efficient service delivery through a single-window service delivery mechanism: application forms are available with schools and other institutions, and candidates are supported by the school staff in filling up application forms, collecting and collating supporting documents and in liaising with neighborhood banks for the opening of bank accounts. Eligibility criteria have been kept to a minimum, and certification can be effected by local municipal / panchayat levels. Simplified single page account opening forms have been developed in consultation with banks to facilitate opening of zero balance bank accounts, and benefits are remitted through direct bank transfer
b) Its communication strategy with its focus on building self-esteem of girls has several innovative methods designed to capture the imagination of young girls. Events such as drawing, poster making and poetry writing competitions on Kanyashree schemes are continually held across all districts. Kanyashree Clubs have been set up in some schools for peer group counseling and life skills activities. Girl achievers with outstanding records are felicitated at state and district levels. August 14 is celebrated as Kanyashree Day with simultaneous public events being held in every district and block in West Bengal in presence of senior elected representatives like MPs , MLAs and ministers. At the State level, the event is celebrated with the Chief Minister in attendance, in the presence of celebrities, thereby ensuring state wide publicity on the issue of girl children.
c) Convergent operational platform and e-portal that have enabled the scheme’s wide coverage, and a multi-layered monitoring mechanism and the willingness to continually improve processes as opportunities or challenges arise allow for dynamism and refinement.
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8. What were the most successful outputs and why was the initiative effective?
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Kanyashree Prakalpa has a multi-tiered monitoring structure, with a State-Level Steering and Monitoring Committee chaired by the Finance Minister and comprising high-level government functionaries providing strategic guidance. In addition, the Chief Minister personally monitors the scheme on a regular basis.
Every District has a Steering and Monitoring Committee, headed by the District Magistrate, and block and district level officials monitor the performance of schemes, and continually refine processes to work around area-specific challenges.
The State and District Level Monitoring Committees continually communicate through video conferences, feedback and based on analysis of MIS data.
Regular interactions between ground level field implementers and recipients leads to immediate grievance redressal: information about bottlenecks and barriers in form distribution, enrollment and remittance to recipients are relayed from the field to the district and state monitoring committees to inform continual process improvement. The Kanyashree portal also has a feedback section which is currently being upgraded.
A baseline study is currently being conducted by Nielsen India Private Limited, with a mid-line survey being planned three years after the baseline. Three key result areas being monitored are:
• Education: mainly Gross enrollment ratios at several educational stages, trends in girls attendance in schools, vocational training and other institutes) and 6 other indicators.
• Child Marriage: including mean / median age of marriage, prevalence and incidence of early marriage and 10 other significant indicators
• The Baseline study also has a set of indicators which will evaluate the scheme implementation process.
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9. What were the main obstacles encountered and how were they overcome?
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One of the early course corrections was to enhance accessibility and efficiency of service delivery. In the initial stages of implementation, application forms were made available at various government offices in municipal and panchayat areas. This however, resulted in several candidates uploading multiple applications on the portal. The process was subsequently streamlined, with application forms distributed to and collected from candidates by the school or institution where they are enrolled. In addition, institutions were capacitated in uploading applications onto the portal, with each candidate being issued a unique id card. With banks facilitating the opening of bank accounts in camp mode in schools and other educational institutions, these have now become a single-window of service delivery.
Since the Secretary, DWD had taken note of the inherent challenges in implementing CCT schemes, the implementation strategy has been designed to be extremely responsive, and is always in a process of continuous improvement. Currently, the department in collaboration with the National Informatics Centre in the state is in the process of integrating the Kanyashree portal with the Central Plan Fund Monitoring System (CPFMS) under the Ministry of Finance; Government of India for better financial management and effective fund flow mechanism. The CPFMS will also generate the Financial MIS for the scheme, across the state. For quality assurance and greater accountability, the department is also in the process of procuring Digital Certificates, USB e-Tokens and SSL Certificates for all DMs and ADMs (involved with Kanyashree Prakalpa) across the state.
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