eMojni Application Software
Office of Settlement Commissioner and Director of Land Records, Revenue and Forest Department, GoM

A. Problem Analysis

 1. What was the problem before the implementation of the initiative?
Office of Settlement Commissioner and Director of Land Records (SCDLR - Maharashtra State), Government of Maharashtra, is the primary custodian department for Land Records Management in the state of Maharashtra. Maharashtra State has over 307,713 Sq. Km area and the population of over 114.2 Million Citizens. The Land, for any state or an individual, is a crucial asset and maintaining the most updated record of right in both spatial and textual format is one of the key for the functions of revenue department. The function of SCDLR office is to carry-out all survey, classification and settlement records up-to-date by keeping a careful note of all changes by conducting field operations preliminary to incorporation of the changes in survey records. Measurement of land parcels is one of the core functions of land records department (office of SCDLR). The application being nominated for UNAwards 2014 is ‘eMojni software application’. ‘Mojni’ (in Marathi Language) stands for ‘Measurement’ and the application is designed, built and implemented to handle and manage the Applications from Citizens to get their land parcel measurement. In the traditional process, the citizens (land parcel owners or any departmental bodies) used to visit Land Records office, submit a physical application and had to keep tracking if the request has been taken on board. Even the application acceptance used to take a month and then the on ground activity (Mojni or say the Land Parcel Measurement – which is physical activity) used to take 8-10 months to get the final measured land parcel details and alliedupdation of maps. Also, for the departmental staff, there were numerous issues to plan for surveyor visits, track the status of all physical applications received for measurement, collection and account the fees received for measurement, etc. The process itself was challenging and cumbersome, and hence was a time consuming while working with physical records and applications. There existed middlemen and redtapism false assuring citizens on getting their land parcels measured quickly. The key issues prior to the Software solution implementation were as follows: • Citizens had to make multiple visits to local department offices for getting dates of measurement and to get certified copy post land parcel measurement • Undefined and unlimited wait of the citizens for documents was impacting the image of the department and was also a troublesome for the citizens. Many times there used to be no action on measurement cases post application submission. • Skewed allocation of work to surveyors used to happen, where one surveyor would be allotted 20 cases for the month whereas another may have just 2 for the entire month. So there was unequal distribution of workload. • Huge backlog of mojni applications due to improper allocation of workload. • No alert mechanism or acknowledgement was in place for the citizens which could ensure them the guarantee of service delivery. • Though there exists a standard service rate chart for land measurement based on cases of various types (Normal, Urgent, Very urgent etc.), these in many of the cases were violated. • No mechanism to assess whether the certified copies i.e. "K.Prat" of the land parcel map were issued to the citizens after measurement of their land parcel. (K. Prat is the copy of the land parcel map given to citizens by the department post measurement of the land parcel) • Monitoring the activities of staff was difficult considering the geographical spread of the offices • Performance assessment of field staff was becoming a challenge • System was 100% dependent on Village level staff and was creating a monopoly and service dependency. There were no provisions to measure the service levels. • The amount of time, efforts and money spent by citizens and also by Department staff like surveyors needed a concrete solution.

B. Strategic Approach

 2. What was the solution?
The hassles faced by citizens to get their land parcels measured gave idea to address the Mojni Application in most timely and centralized manner. It was conceptualized that the eGovernance solution will best fit to address the varied issues faced by the department in timely redressal and disposal of measurement cases of this initiative. The Department, under the chairmanship of hon’ble Settlement Commissioner and Director of Land Records Shri. Chandrakant Dalvi, decided to computerize the process of measurement application from citizens and work allocation to staff through an automated software solution. This was an impressive step in ensuring timely and quality citizen services in professional manner and at the same time bringing operational efficiency in the departmental processes.eMojni application has won several awards at State and National level for the excellence in citizen service delivery category. The eMojni application has transformed the land measurement, which is one of the most critical and effortful activity for the department, through the usage of IT application software. The Software is designed through rigorous brain storing from domain group across the state and extensive process reengineering is carried out. National Informatics Centre (Govt of India) was partnered for the Software Development and Support for the complete roll-out of eMojni Application. The primaryobjective of Computerisation in theLand RecordProject was to achieve Complete Computerisation of Land Records across the state. In order to overcome the issues in the traditional land parcel measurement case management, standardized software called eMojni was implemented in 2012 with the following major objectives: • In eMojni application, as soon as citizens apply for the measurement of their land parcel at Deputy Superintendent of Land Records (Dy. SLR) office, they are provided with an acknowledgement mentioning scheduled date of measurement, Name of Surveyor, Contact details of Surveyor along with a true copy of the their payment receipt. This is a transformational step in citizen service delivery which ensures the action steps from the department on the received application. Proactive disclosure of date of survey, name of the surveyor and his mobile number to the applicant. • Timely completion of the land measurement activity post receipt of request application. Reduce the case pendency and ensure better utilization of resources. • Case allocation is done directly by the application in a cyclical manner leading to equal distribution of cases to each surveyor. Proper allocation of work to all departmental officers. • Tour programme of surveyor, measurement register, generation of mojni register (service for internal stakeholders), etc. • System generated receipt which provides details about date of survey, name of surveyor along with his mobile and land line number of the office • System calculated measurement fees, System generated challans for depositing measurement fees • System generated receipts for measurement fees paid • System generated Mojni Register, • Notices are to be auto-generated to land parcel owner / requestor as well as the adjacent land parcel owners to be present at the site during mojni (measurement). • Efficient Case Monitoring through Dashboard and MIS reports to understand the state of affairs at each office, district, and division. • Efficient tracking of surveyors performing and ensuring zero pendency of cases. A system based report and auto-notices are generated on 1st of every month to non-performing surveyors. • Reduce the cycle time from the receipt of Mojni Application till the handover of the final output (‘K – Prat’ which stands for measured land parcel map post Mojni carried out) has been reduced to mere 1-1.5 months from over 8-10 months earlier. • The new system brought transformational change in the wayland records maintained and administered. The system simplified the process of record keeping and also provided collateral benefits. • Acceptance of application is acknowledged through computerized receipt with a unique no. Receipt also shows pendency of supporting document. • Single window citizen interface provisioned through Dy.Superintendent of Land Records (Dy. SLR) office and City Survey Offices (CTSO) Offices spread across the all 358 Blocks in the state.

 3. How did the initiative solve the problem and improve people’s lives?
• Service Deliver Assurance: As the application is submitted at Dy. SLR office, applicants are provided with an acknowledgement mentioning scheduled date of measurement, Name of Surveyor, Contact details of Surveyor along with a true copy of the their payment receipt. • Traditionally, most of the time was lost in allotment of surveyor to the case as the application was received and Also allocation of work among the surveyor was skewed varying between 2 to 22 cases per month per surveyor. Now, in the eMojni, the case allocation is done through software based on FIFO principal while the application is being accepted. Citizen acknowledgement itself has details of surveyor. This system based work assigned has reduced time, citizen hassles and also relieved the department from work assignment. eMojni application also generates travel plan for each of the surveyor. • System calculated measurement fees; System generated challans for depositing measurement fees. This has brought the transparency to citizens and has helped reduce the financial exploitation in land measurement cases. • Notices are to be auto-generated to land parcel owner / requester as well as the adjacent land parcel owners to be present at the site during mojni (measurement).

C. Execution and Implementation

 4. In which ways is the initiative creative and innovative?
The project implemented in phases as below: 1. Identification of the Need: The idea for the project was introduced while it was observed that the citizens had to wait for over 8-10 months for getting the land parcels measured from the Land Records local offices. Though the actual measurement of land parcel remains the manual process done through electronic totalling stations (ETS) machines, it was observed that majority of the time was spent in administrative approvals, allotment of staff for measurement and unnecessary delays in the manual paper based system. Citizens had to follow up at the department offices even for ensuring that their application has been accepted and then for getting the date of measurement on the field. This gave rise to the need of standard eGovernance solution for across the state. 2. Conceptualization of the project The Software is designed through rigorous brain storing from domain group across the state and extensive process reengineering is carried out. Enormity of task was assessed, enabling factors were identified, project phasing was worked out, Data types were categorized as static data and dynamic data, geographical spread of implementation was considered, pilot Project was implemented in one of the blocks. Domain group of land Records Officials (Dy. Director Land Records, Tahsildars, Superintendent of Land Records, talathis and Circle officers) - Software functional requirement Specifications, Finalization of Process Changes, User Acceptance Testing of the Software and Assistance in state-wide rollout of the project. 3. Domain Group Consultations: District and Block offices of Land Records (Dy. Superintendent of Land Records, City Survey Offices) – End user departments for the eMojni Application Software, Suggested the challenges faced by the offices in Traditional process and took active part in the process design phase (specially surveyor tour program design and FIFO principle). 4. Pilot run Pilot for the statutory mutation process of the land record system was initiated in one block (Karvir Block in District of Kolhapur) was made on-line in April 2011. SCDLR and NLRMP cell officials held series of visits and meetings with District/ block administration and meetings at block HQ officials, the operators and the development team of the NIC. 5. State-wide roll-out : Physical/ Digital/ Human Infrastructure It is the team work which has made implementation of such a big project possible and involved building up the ICT infrastructure in place across 358 blocks. The primary task was administrative approvals and monitoring the progress of the same for across the state. The project involved interaction and participation from various teams like Connectivity service provider for across the state VPN Connectivity vendor (in all 358 blocks), Technical consultant for the Project implementation, Hardware provisioning by ICT vendor, Software Development and support vendor, etc. The e-enablement of the state offices was a herculean task in the project which was achieved through better coordination and vendor management by the office of SC&DLR. 6. Capacity Building • State-wide training over VC for all Staff • Block-level technical hand-holding by District NIC Offices • Specification of Role & Responsibilities/ Functional and Technical Training • Upkeep and maintenance of the hardware by CMS limited 7. Legal Frame work Closure of manual land Application acceptance process The key factor in introducing computerized eMojni Application software was to ensure citizen convenience and on time citizen service delivery in the Land Measurement cases.The physical application process in force was stopped as soon as the online eMojni application was introduced on 01/01/2012.

 5. Who implemented the initiative and what is the size of the population affected by this initiative?
E-Mojni is a part of overall National Land Records Modernization Programme (NLRMP) in the State of Maharashtra. EMojni is a component which was an additional component to NLRMP by the State of Maharashtra as per the requirement of the state. Targeted beneficiaries of the Project • Primary Beneficiaries: o Citizens pan Maharashtra o Government department/land acquiring bodies for development purposes • Secondary Beneficiaries: o Land Records Department officials – Field level surveyors, superintendent staff. o Revenue Department officials from Government Department o Officials of Settlement Commissioner & Director of Land Records (M.S.), Pune office Stakeholders in the eMojni Application: (1) Citizens / Land holders / Land Acquiring Bodies - Government Bodies,etc.- Primary Stakeholder (2) Settlement Commissioner and Director of Land Records (SC&DLR), Govt of Maharashtra – Project Owner and Head (3) Functional Domain Group –Group of Land Records Domain officials involving all level of officials and staff for Business Process Reengineering (BPR) for Application Functional requirement specifications (4) NLRMP Cell at SC&DLR Office, Pune – Review, monitoring and administrative Guidance to state offices, Vendor Management and State level Procurements (5) Directorate of Information Technology (DIT), Government of Maharashtra– Technical Guidance and Support on Project roll-out and Implementation (6) State Data Centre (SDC) team, Mumbai –Data Hosting, Application Facility Management, Data backup (7) National Informatics Centre (NIC), Pune – Development of Application Software, Maintenance and Support (8) Hardware AMC and Support across the State Offices by CMS Limited (9) PricewaterhouseCoopers Pvt Ltd (PwCPL) – Project Management Consultant, NLRMP Maharashtra (10) Bharat Sanchar Nigam Limited (BSNL) – for Provision of VPN based Broadband access to all 383 Field level offices (11) Revenue Administration – Tahsildar and Collectorate for Administrative review and monitoring (12) Office of Dy Superintendent of Land Records (Dy SLR) at the Block level for application acceptance, case allocation and disposal (13) Functional staff at Block/village level – Field Surveyors carrying actual land measurement post application acceptance.
 6. How was the strategy implemented and what resources were mobilized?
The eMojni–for Land Measurement System was an innovative step in the development of online service delivery model for the overall transformation of development and maintenance in the Land Records Domain. The process involved: Administrative Functions: • Approval for standardization of the application, processes and setting up the delivery channels. • Amount of Act for provision of legal sanctity to electronic documents and thereby stopping the paper-based application acceptance for land measurement requests. • In April 2011, the pilot project was completed successfully for one block in the State. • The eMojni was an added component to National Land Records Modernization Programme. NLRMP in Maharashtra has 8 components compared to standard NLRMP programme of the states wherein there exist 6 components. Infrastructural and Technological provision: • EMojni software developed by NIC and is a web based solution implemented across the state offices. Software development, training and support was provided by NIC • The Application is hosted at the State Data Centre (SDC) of Maharashtra State (Government Data Centre in the capital Mumbai). The facility management and hosting infrastructure is managed centrally by SDC team. The M-SDC is a cloud based SDC in the country. • The Network connectivity across the 383 Offices was provisioned through Bharat Sanchar Nigam Limited (BSNL) which is country’s one of the biggest service providers. The connectivity provisioned is a secured VPN over Broadband connectivity across all offices. • Provision for opening 383 e-Mojnicenters in the Land Records Offices spread across all 358 blocks of the state was facilitated with all physical infrastructures, trained departmental staff, ICT requirements (computers and other necessary devices) and connectivity by the office of SCDLR. • Upfront training is a major element towards changing the mindset of all level functionaries and setting up of the new system. • The Data Entry operators, Surveyors, Dy SLR office Staff, were trained thoroughly on e-Mojni System, before operationalization in a Block.

 7. Who were the stakeholders involved in the design of the initiative and in its implementation?
• Improvement in Service Delivery for Land Records at reduced cost: The cost saving has been a primary achievement for the Department as well as for the Citizen. Number of trips, wait time and follow-up costs has reduced tending to zero post implementation of eMojni; due to detailed system based acknowledgement. Ease of Services and Access: Access to the records is hassle free with limited direct interaction across departments due to single window services. The facility of single window services is available across 383centers thereby reducing the travel time, cost and efforts of rural population for application of measurement online • Increased operational efficiency – internal to the department – The survey plan, case allocation and tour plan are generated by the system. Allocation of work is done by the application itself, it ensures that all surveyors are utilized in an equal manner. Officials can now rely on the ICT network for work allocation and travel plan. Speedy case disposal: Increased number of measurement cases and proper tracking of the number of cases registered, handled and pending etc. • Service Deliver Assurance: As soon as the application is submitted at Deputy Superintendent of Land Records (Dy. SLR) office, they are provided with an acknowledgement mentioning scheduled date of measurement, Name of Surveyor, Contact details of Surveyor along with a true copy of the their payment receipt. • The state level case monitoring, office monitoring, pendency resolving, etc. are done through state dashboard. This helped department to expedite the cases. The dashboard clearly depicts the pendency, office-wise and surveyor-wise work completion, revenue collection of Measurement fees, etc. • Infuse transparency in providing the services to citizens: Transparency and accountability is a key challenge in maintaining and management of the land records data. Online system has brought about the transformation in the land records domain. The eMojni data is stored and maintained at SDC and is tamper proof with defined access control for any updation. The fees calculation and challan is also generated by the system. Computerized process followed in e-Mojnifor citizen applications which has helped to increase involvement of stakeholders, bringing confidence of stakeholders in new system, improvequality of services provided to citizens. A single and standard web based system is implemented across the state since 01 January 2014 and has recorded over 0.3 million land measurement cases.

 8. What were the most successful outputs and why was the initiative effective?
Field Level Monitoring activities: During the implementation of the initiative, a committee of NLRMP cell dedicated to the roll-out of eMojni was formed and nodal officers were appointed to ensure timely completion of tendering process for Hardware, connectivity proposals and ontime software Development and UAT. The activities at all levels were monitored to ensure state rollout of the project. 1. Nodal officer for eMojni at NLRMP Cell 2. Domain group for the technical and functional assistance at the SCDLR office 3. District level monitoring and commissioning through administrative support from the Collectorate offices in each District 4. District level technical support was provided through District Information Officer (DIO) of National Informatics Centre (NIC) stationed at all the district collectorates. Administrative and Monitoring Mechanism:A state level Monitoring was carried out by the Office of Settlement Commissioner and Director of Land Records (Maharashtra State) Pune.NLRMP cell also is taking care of the state-wide implementation of the following modules of the National Land Records Modernization Programme: a. eMutation – Online Mutation of registered and non-registered documents b. eMaps – Digitalization of all Cadastral maps in the State c. eRecords – Digitization of all Records of Rights present in the State of Maharashtra (over 250 Mn documents scanning is underway) including creation of Modern Record Rooms. d. Resurvey – Resurvey of Complete State of Maharashtra through Satellite imagery and Ground Station Control Point Networks. e. eBhulekh: Integrated portal for all the historic and current Land Records documents for Citizens Pilot roll-out of application:The project pilot was done in KarvirBlock of Kolhapur District in Maharashtra. This was done to ensure the success of the solution and also recognize the probable challenges that could be faced for the state-wide implementation of the solution. Software and Application control:Every Software Module version was thoroughly tested for bugs/errors, and reported. Services were rolled-out only after the testing of delivered module and rectified version of Module. UAT of the application software was carried out by the Departmental Staff from Blocklevel and suggested compliance to local procedures. Backup and service continuity:The complete infrastructure and facility management services for application central support are provisioned through State Data Centre. Timely Security audits and regular backup procedures are in place at the State Data Centre. Training and Capacity Building: Training and capacity building was a continuous process involving Technical, Functional, Operational and Administrative sessions.

 9. What were the main obstacles encountered and how were they overcome?
1. The challenge for acceptability and eAwareness was overcome by rigorous training and workshops at district and block level with the support from NIC officials. VC connected 35 districts and more than 300 department officials. Continuous, extensive and detailed training plan was prepared by the department and training was provided to them. 2. ICT infrastructure and connectivity preparedness till Block level was a herculean task achieved through proper guidance and centralized support from the office of Settlement Commissioner (M.S.), Pune. Vendor Management was a key factor in implementation stage. 3. Technology related challenges like lack of IT infrastructure, network connectivity etc. across 383 offices in one go was a herculean task. The problem was overcome through on boarding various stakeholder teams like a. VPN based Connectivity – BSNL India (Govt of India enterprise) b. Hosting and Data Centre Management – by State Data Centre of State Government c. Hardware Provisioning – CMS Limited d. Software development and support by NIC Pune (Govt of India enterprise) e. Project Management Consultancy (PMC) – PricewaterhouseCoopers Pvt Ltd. 4. Deciding on extent of computerisation: Since actual land measurement (the Mojni) remains a manual process, which is to be done by the surveyor by visiting the field parcel of the applicant, the extent of computerization was a key to be considered in the whole process. All the bottlenecks and redundant processes were to be curtailed and the benefits on both (department and citizen) side were to be achieved. Department appointed a domain group (officials from the Land Record Department and Revenue Department of Government of Maharashtra) to discuss on various aspects of the project re-engineering. Brainstorming sessions took place with all stakeholders to decide on the solution and its features.Functional Requirement Specification (FRS) was headed by domain group and followed throughout the application development.

D. Impact and Sustainability

 10. What were the key benefits resulting from this initiative?
• Improvement in Delivery Time of Services: o G2C Service Deliver Assurance: Most innovative step to provide hassle-free service to citizens. Earlier it used to take a lot of time at least a day for submission of application form as it required detailing and supporting annexures. Currently the application acceptance time has reduced to 15 minutes. o Earlier citizens had to followup for 1-2 months with the department for getting the Actual Measurement date. Now, As soon as the application is submitted, Citizens are provided with an acknowledgement mentioning scheduled date of measurement, Name of Surveyor, Contact details of Surveyor along with a true copy of the their payment receipt. o The cycle time for application has reduced from 8-10 months to 1-1.5 months also the number of cases increased from 1.3 Lakh per year (before eMojni application) to currently 1.75 Lakh per year (through eMojni) o • Increased efficiency of outputs/processes and effectiveness of outcomes o Speedy case disposal: Increased number of measurement cases and proper tracking of the number of cases registered, handled and pending etc. o Increased operational efficiency – internal to the department – The survey plan, case allocation and tour plan are generated by the system. The fees calculation and challan is also generated by the system o The state level case monitoring, office monitoring, pendency resolving, etc. are done through state dashboard. This helped department to expedite the cases. o System based recording of the closure of cases. This has helped speedy case disposal and reduced pendency. • Better Beneficiaries Interaction o FIFO principle used in case allocation has helped the departmental staff in sustained and smooth measurement process o Citizens are able to connect to the Land Records department directly with the details of System generated application number. o Accountability has increased as the date of mojni is declared at the time of application itself o Citizens are relieved of follow-up and travel cost for getting the measurement date of their land parcels. • Improvement in Measurable Indicators o Average cycle time from application acceptance till the issuance of ‘K-prat’ (Final modified land parcel map post measurement) has reduced to about 1-1.5 months. o Reduced pendency of cases and speedy case disposal as the application has helped to internal administrative tasks as well. o Number of cases for eMojni has increased from 1.3 lakhs per year to about 1.75 Lakhs per year in the State post 2012. o The centralized revenue tracking of mojni fee collection is possible with the help of system based challan and central state level MIS and Dashboards. o Complaints of measurement have reduced to about 30% post eMojni • Simplified Procedures o Ready acknowledgement with details of measurement date and contact details of surveyor. This was a milestone step to reduce the citizen hassles of following up with the department. o Allocation of work is done by the application itself, it ensures that all surveyors are utilized in an equal manner. o System generated registers, challans, fees calculations etc. • Standardization achieved in service delivery and ease of Administration: o Asa unique and standard solution has been implemented across the state for Land Measurement application acceptance, through a centralized system, administration has been able to achieve standardization and thereby bring in operational control in service delivery mechanism. • Transparency and accountability: o Online availability of the data has brought about the transformation in the land records domain. The eMojni application has helped prevent the bribery, middlemen and redtapism as the challan generation, fees calculation and even the date of measurement is provided by the application software itself. a. Huge eTransactions: 1. FY 2013-14 Total Cases: 1,75,320 Total Revenue INR 1.906 Bn 2. FY 2012-13 Total Cases: 1,85,900 Total Revenue INR 2.886 Bn 3. FY 2011-12 (post eMojni – 01/01/2012) Total Cases (Jan 2012 – Mar 2012): 32,700 Total Revenue INR 0.4122 Bn (through eMojni)

 11. Did the initiative improve integrity and/or accountability in public service? (If applicable)
E-Mojni Application system was designed taking into consideration the ease of functions for operations and also for the end users. The system designed is scalable, centrally manageable, extendable across the centres and reliable in terms of connectivity and performance. Being a web-based solution scalable in terms of number of offices, officials and citizens.The services can be extended to the additional blocks, Offices and Villageswherein the number of centres can be increased as per the requirement and citizen needs. The number of nodes for service delivery can be extended and this is visible from the incorporation of the over 383 centres operational in 358 blocks of the State for the delivery of land record services to rural citizens. The solution is self-sustainable as the application is centrally hosted at Cloud Based State Data Centre in the capital City of Mumbai. The financial sustainability to the overall system is ensured through pre-defined Mojni (Measurement) fees of the Cases. The application is handled by the Departmental Staff themselves and not outsourced. So the management and handling charges related to outsourcing or manpower is not applicable for the Project. The eMojni Application hosting, data backup, security measures and complete Network Operations System (NoC) and Facility Management Services (FMS) is centrally managed through the SDC team of the State. Other States in India (viz Gujarat) have also requested for the replication of the Software in their State. The same is easily achievable post the administrative approvals.

 12. Were special measures put in place to ensure that the initiative benefits women and girls and improves the situation of the poorest and most vulnerable? (If applicable)
• Pilot project at Karvir block in Kolhapur District during April to November 2011 has helped identification of possible challenges: Understanding the key challenges in the process and thereby defining/modifying the business processes for internal and external stakeholders has resulted in better acceptance of the software solution by the staff and citizens. • Training and capacity Building was a key success factor User-training across the State offices is one of the key success factor for the project. • Simplicity of application software was the key. The project reengineering aspects were identified considering the user convenience and departments Operational Efficiency improvement. This has delivered quality of services through e-enablement of Land records allowing easy access to citizens and facilitating ease of administrative activities for measurement cases. • Proactive disclosure of date of survey, name of the surveyor and his mobile number to the applicant was a most creative BPR activity in the project leading to the success at the citizen acceptance level. • Bringing in System level monitoring at each stage starting from Block Level offices to the State HQ office has brought out accountability towards case disposal and zero pendency, which is a primary aspect of the eGovernance system. Mr. Dalvi who has been working as a settlement Commissioner and Director of Land Records since 2011 in Maharashtra has also written a book titled ‘Zero Pendency and Daily Disposal’. Mr Dalvi has been a project director for the eMojni Project since conceptualization stage. • Online availability of the data has brought about the transformation in the land records domain. The eMojni application has helped prevent the bribery, middlemen and redtapism as the challan generation, fees calculation and even the date of measurement is provided by the application software itself. • Innovative solutions designed can be beneficial to administration and end user both. The eMojni Application designed has been able to transform the application and process through ease of management and reliability of services being ensured. Administration no longer requires dealing with playing of huge land record papers and searching of the records. At the same time, transparency is being brought in system. • Ensuring accuracy with quick processing is possible with e-enablement within the department. E-Transformation enabled timeliness, courtesy, access and client-orientation in public service delivery. Process Components like time, understanding, logic, quality of updation and retrieval are system oriented in e-Mojni leading to quick decisions and efficient service delivery. So, process completion in computerized system is timely, precise, logical and qualitative.

Contact Information

Institution Name:   Office of Settlement Commissioner and Director of Land Records, Revenue and Forest Department, GoM
Institution Type:   Government Department  
Contact Person:   Chandrakant Dalvi
Title:   Settlement Commissioner & Director of Land Record  
Telephone/ Fax:   +919822221600/+91-20–26050007/+91-20–26050753
Institution's / Project's Website:  
E-mail:   cndalvi@yahoo.co.in  
Address:   3rd Floor, New Administrative Building, Opposite Council Hall, Pune 01
Postal Code:   411001
City:   Pune
State/Province:   Maharashtra
Country:  

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