| 4. In which ways is the initiative creative and innovative?
At the planning stage of eOffice, Government of Maharashtra had to decide which departments
should be taken on board for eOffice implementation on a pilot basis. Considering the fact that
eOffice should begin in such a department which defines leadership to implement the change in
Government Office functioning, it was decided that eOffice should begin with the Chief
Minister‟s office and Governor‟s Office. This move helped in spreading the eOffice buzz and
interestingly resulted in other departments requesting for speedy eOffice implementation in their
offices and organizations. In order to drive an ICT based project like this one, it was imperative
to include IT Department in the list of starters while considering the high number of files and
letters received in an office, National Rural Health Mission‟s offices in Mumbai and Pune were
selected for pilot implementation.
| 5. Who implemented the initiative and what is the size of the population affected by this initiative?
The software has been designed and developed by National Informatics Centre. For all the eOffice implementations in the state of Maharashtra, nodal officer from the departments, and core implementation committees have been formed to ensure right stake holder participation and structured decision making. For Mantralaya implementation, at the beginning of the project 3 committees have been formed as listed below:
Hon‟ble Chief Secretary
Director General .NIC
Principal Secretary, General
Addl. Chief Secretary
Principle Secretary to Hon‟ble
District Collector, Sindhudurg
Deputy Secretary, GAD,
Deputy Secretary ,GAD,
& Task force
Asst. Director NRHM
One section officer from GAD
1-2 members from NIC
And Project management
| 6. How was the strategy implemented and what resources were mobilized?
The project was entirely funded by the Government of Maharashtra
| 7. Who were the stakeholders involved in the design of the initiative and in its implementation?
More than 6000 users in one instance, Maharashtra Secretariat is the largest ever eOffice
implementation so far in the country. All levels of users from assistants, clerks to
Secretaries, and Hon‟ble State Ministers and cabinet ministers and their staff have been
brought on board
• 35 district collectors, 35 RDCs, 8 divisional commissioners, deputy Divisional
commissioners exchange files with Mantralaya instantly. IAS officers across the state
exchange files via eOffice. Even officers apply for leaves remotely using eOffice
• Extensive capacity building ,change management, infrastructure support, implementation
support provided by DIT
• District consultants, District Project Managers, Departmental consultants appointed by
DIT have been the extended arm for eOffice implementation team
• Synergy in all eOffice implementations is being brought by hosting the application at
SDC and sharing the resources and knowledge gained. Interoperability, integration,
Innovation and technology advancement is the way ahead for eOffice in the state
• During Session assembly (Adhiveshan) sending LAQ‟s has become so easy by e-file, it
hardly takes any time. LAQ‟s are sent within 5 minutes!! Even the follow up of the same
can be taken easily.
| 8. What were the most successful outputs and why was the initiative effective?
For all the eOffice implementations in the state of Maharashtra,
nodal officer from the departments, and core implementation committees have been formed to
ensure right stake holder participation and structured decision making.
Monthly meetings of the committees under the chairmanship of Hon‟ble Chief Secretary, and
weekly/bi-weekly meetings with nodal officers under the chairmanship of Director, I.T to track
the progress and address issues.
| 9. What were the main obstacles encountered and how were they overcome?
1. Capacity Building
4. Implementation Support