Management for Results Model
Federal District Government

A. Problem Analysis

 1. What was the problem before the implementation of the initiative?
After the victory in the polls at the end of 2014, the transition team of the new Government found that the Federal District did not have an integrative tool to manage its day-to-day processes and its priority projects. Such a situation contributed to unproductive efforts, dispersion of fundamental information for decision making, bureaucratic obstacles and lack of focus on the delivery of results to the society of Brasília. It was necessary to create management tools that defined deadlines, responsibilities and expected results, thus encouraging the implementation of public policies and projects necessary for the fulfillment of the campaign commitments of the elected Government. At the time, it was tried to surpass the culture of fiefs existing in the State’s structure that hindered the flow of information between the hierarchical levels. It was necessary to disseminate values ​​and actions that fostered teamwork, transparency and good communication among the various areas of Government. It should be emphasized that in the Brazilian context, it is still uncommon for Local Governments to carry out basic strategic reflections such as: What is the value we create for the city? What is the relevance of our services to the citizen? What is the final allocation of budgetary resources in each body? That is, how public investment is being realized and controlled? What parameters or indicators can support decision making in this context? In order to transform this scenario, we sought to establish a management model that translated the Government's strategy into an organized set of information that would allow us to track results, achieve goals and control the physical and financial execution of projects.

B. Strategic Approach

 2. What was the solution?
A technological solution, called GESTÃO-DF, accessible by smartphone, tablet and computer, was elaborated and implemented by public servants, with the objective of operationalizing the Management for Results Model for the Federal District. It allows the planning and management of programs, projects and actions . This information integrating platform brings together a set of indicators that allow the mapping of the physical and financial execution of actions and Projects of the Government Plan.

 3. How did the initiative solve the problem and improve people’s lives?
The GESTÃO-DF platform is important so that the governance model works, that it is possible to establish relations of priority, definition of investments. It is important to highlight that the Government strategy was established with a broad social participation - the public consultation in events called "Active Voice of Planning". In these activities, the population could indicate projects that would bring them well-being and improvement of living conditions - many of them with a strict correlation with projects of social inclusion in the areas of ​​health, education and income distribution. Taking into account the popular indications and the projects planned from the diagnosis made early in the term, the Government strategy was set up. Among the strategic objectives of the Federal District, is the increase in the quality of life and the reduction of social inequality. To achieve these goals, projects were set up to be developed and monitored on a daily basis. Thus, GESTÃO-DF contributes to the delivery of several products provided for in the Federal District's Results Management Model (Decree 37.573 / 2016), which promote transparency and social control in the organs and entities of the Public Administration. It should be noted that these deliveries involve the provision of information on the physical and financial execution of Strategic Projects provided for in the "Pride of Living in Brasilia" Plan. Therefore, it has been attributed to the tool, significant improvement in communication, governance capacity and control of public policies in execution. In this context, it is also worth highlighting the role of Strategy Management Advisors, focal points within each body, responsible for feeding and disseminating the methodology and tools in their areas of competence, reducing asymmetry of information among the organization's stakeholders. In this way, the tool has contributed to a more direct and assertive communication between decision makers and those responsible for bottleneck processes that directly impact the Government Strategy. It should also be noted that the GESTÃO-DF has enabled more responsive responses from the Government, to the questions of society and the media about the delivery of public equipment and the provision of services, as can be seen in a report from the DFTV that went on the air in February 23 of this year.

C. Execution and Implementation

 4. In which ways is the initiative creative and innovative?
Until 2015, the Federal District Government did not have an integrative tool to manage its day-to-day processes and its priority projects. Such a situation contributed to unproductive efforts, dispersion of fundamental information for decision making, bureaucratic obstacles and lack of focus on the delivery of results to the society of Brasília. The GESTÃO-DF has a set of functionalities based on Balanced Scorecard (Planning) and PMBOK (Management) methodologies, which allow the customization of public management technologies to the reality of Local Government. With the implementation of this system, decision-makers now have online access to information such as real-time images of hospital emergencies and emergency care units, city cameras, traffic cameras, and physical and financial data on the execution of actions and projects under their responsibility. The GESTÃO-DF includes, in a personalized way, Project Portfolio Management and its Programs, Processes, Indicators and Budget. Concentrated in a single system, a set of information and products necessary for the execution of the Management for Results Model of the Federal District. In this way, the system is an "accelerator" of governance, which allows integrated management of government strategy, projects and processes.

 5. Who implemented the initiative and what is the size of the population affected by this initiative?
Due to the financial and budgetary resources restriction that afflict our economy, it was necessary to innovate, making use of administrative staff in order to devise a solution that would meet this relevant demand of the Government in an efficient and effective manner. In this way, instead of hiring a tool with the Private Sector, the team of the Planning Department of the Federal District developed and implemented the entire solution, saving software acquisition and maintenance costs. The Results Management Model, operationalized by GESTÃO-DF, contributes to improving the delivery capacity of public policies and projects that directly and indirectly affect the entire population of the Federal District.
 6. How was the strategy implemented and what resources were mobilized?
When the current administration took office in early 2015, the proposal included the implementation of the management model, but some adjustments needed to be made. The administration decided to establish a risk management so that essential services were not interrupted. In the first 120 days, therefore, the Government focused on correcting problems and organizing the administrative structure according to the new management, which included the cutting of positions and an administrative restructuring. Then the model started to be implemented. After administrative adjustment, the first step in the installation of the model was the creation of the so-called management network, with strategy management agents and projects in each of the related departments/institutions covered by the model. These agents would then be the contacts of the planning secretariat in each of these areas.AGEPs are answerable for monitoring and supporting the planning department for the management model to be implemented. They are essentially responsible for tracking projects and indicators and serve as a focal point for strategic management in each area. Then, with the help of these local agents, indicators and projects portfolios were created to be part of the so-called Results Agreements. The agreements are the formal commitment of each area to the governor in relation to the strategy. Once the agreements have been formed, strategy management enters a monitoring phase, where each agreement is periodically monitored with the use of the GestãoDF electronic platform in result agreement meetings and strategy alignment.

 7. Who were the stakeholders involved in the design of the initiative and in its implementation?
As previously mentioned, the Government of Brasilia has created a management network involving all the secretaries, presidents and leaders of public administration institutions. In this sense, the government as a whole was involved, as well as the strategy management teams so that it was possible to unify the government and have a single model of planning and management. We then have 24 secretaries, all state-owned enterprises and related entities and foundations comprising a total of about 50 institutions of the direct and indirect administrations of the federal district involved in this initiative.

 8. What were the most successful outputs and why was the initiative effective?
Based on this model we were able to follow closely the main strategic projects of the government of Brasilia. Using a system of weekly monitoring, with the participation of the governor and secretaries, to follow these strategic projects we have managed to give a much more satisfactory result for the population of the Federal District. Examples are the deactivation of the landfill of Estrutural and the construction of a new landfill. Projects that are accompanied by this model so that the execution of them is carried out and completed to the satisfaction within this model that we are implementing and of which we are already reaping the fruits. Projects directly linked to 1st, 3rd, 6th, 10th, 11th and 12th SDGs and carried out with the support of the management for results model and its associated platform, GESTÃO-DF.

 9. What were the main obstacles encountered and how were they overcome?
The cultural change of the users that form the management network and feed the monitoring system were decisive steps in the successful implementation of the model. Keeping the network of management capable, united, empowered and synergistic to solve obstacles is a necessary condition for success in implementing the model. Nevertheless, the cultural change in the leaders of each organization is fundamental for good implementation of the model and management system. Making each manager internalize the model is critical to the success of the system and model. When there are obstacles in the projects and indicators due to the transversality of the topics, these are discussed in the meetings with the governor and given the due referral at the same time. Redirection of funds, when they become obstacles are also taken to the meeting with the governor and resolved on time. Adaptations in the system are constant in order to facilitate its use.

D. Impact and Sustainability

 10. What were the key benefits resulting from this initiative?
Based on this model we have been able to prioritize for the governor and his decision making the strategic projects that have a bigger impact on society. Thanks to this model, the society benefits by assertive decisions of the governor, such as Single Ticket, ecological zoning, the urbanization and paving of Vicente Pires, the drainage and paving of Buritizinho. Projects that were not in the model would not have as fast and as assertive execution as they have within it. Thanks to this weekly monitoring by the governor of these projects that act directly on the population's quality of life, we have been able to deliver more effective results. Thanks to this model and this management tool, each secretary formalizes, covenants and takes responsibility for the great priorities of the government. Then there is a leveling of the government regarding the deliveries to be made and the commitment of each manager with those projects that will impact the population and actually improve wellbeing. This brings transparency to the government, clarity of goals and accountability of each manager for the priorities he has committed himself.

 11. Did the initiative improve integrity and/or accountability in public service? (If applicable)
With the use of the tools of management and exposure of these in a single platform GESTÃO-DF, both for projects and indicators, there was greater visibility of the progress of actions, with defined responsibilities, timelines, constant monitoring in the day to day actions. There was also an improvement on the analysis of the progress and resolution of obstacles in the meetings with the government team involving several sectors, giving greater visibility and transparency to the processes. The platform also allows to evaluate the percentage of attainment and deadlines of the agreements agreed by mobile apps at any time. The management for results model introduces the results mindset in the context of the Federal District’s public service and transforms the way the government works by placing the focus not on processes, but on the results achieved by them. It makes top managers accountable by the projects and goals in the agreement they sign with the governor.

 12. Were special measures put in place to ensure that the initiative benefits women and girls and improves the situation of the poorest and most vulnerable? (If applicable)
The management system enhances the execution of projects having strong social impact. These have had direct influence on the lives of women, the poorest and most vulnerable, some of them are: Implementation of the “Brazilian Women's House”: innovation in the humanized care of women, integrates in the same space specialized services for women victim of violence 4th District Conference on Policies for Women. New day care centers. “Brasília without Prejudice”: prevention and combat of discriminatory behaviors - promotion of microcredit policies existing in Brasilia with afrodescendant and feminine population. “Viva Brasilia Program” - Project for Women of Peace - to select and train women to act as protagonists, aiming to strengthen local social networks for the prevention and coping of violence, as well as youth service. Focus on people age 15 to 24 in situations of family and social vulnerability, primarily young blacks. “Educa mais Brasília” Program, expansion of the Inspiring Women project, training of students aiming at them to be able to improve the perception of women in society.

Contact Information

Institution Name:   Federal District Government
Institution Type:   Local Government  
Contact Person:   Leany Lemos
Title:   Secretary of State for Planning, Budget and Manag  
Telephone/ Fax:   +556134146102
Institution's / Project's Website:  
E-mail:   leanylemos@gmail.com  
Address:   Anexo do Palácio do Buriti 10º andar
Postal Code:   70075-900
City:   Brasilia
State/Province:   Federal District
Country:  

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