| 4. In which ways is the initiative creative and innovative?
This initiative of intelligent and security unit is support by the head of Sector Police intelligent and security unit and head of community guideline sectors police of Aceh Besar.
Example: This innovative helps the community in order to make easier to get the police note letter and to get good service trough Mobile Police Note Letter Unit, because of the distance no more as an issue. The community response is very good to this increasing public service, and increase work of police officers.
The innovation of public service is a breakthrough in a kind of service in a form of original creative Idea and adaptation/ modification that bring benefit to the community in direct way or indirect way. The innovation on public service itself does not have to has innovation but could be in the form of result innovation from the result of the wider or increasing the quality on the innovation that already existed.
Base on index management of Aceh Besar community satisfaction in 2015 for this initiative said 86, 70% increase to 87, 13% in 2016. This showed the initiative is creative enough and innovative for increasing public service in Aceh Besar District.
| 5. Who implemented the initiative and what is the size of the population affected by this initiative?
The head of security intelligent of Aceh Besar Resort Police was the first person who has the idea in this initiative. As remembered that the management of this police note letter is very need by the community of Aceh Besar, in this matter for them to look for job and to continue their study to high level.
In the way to smooth the work of this initiative, the head of intelligent security of Aceh Besar police resort formed Police Note Letter Team that validated by Letter of order from head of police resort of Aceh BesarNumber :Sprin / 34 / I / 2015 year 2015 and Number : Sprin / 26 / I / 2016 year 2016.Theteam consists of 2 police officers of unit of intelligent and security of resort police Aceh Besar, head unit of intelligent of sector police and Non-commissioned Officerofpolice sector. Then thehead unit of intelligent of sector police and Non-commissioned Officerof police sector and staffs gave socialization to the community trough head of village about Police of Aceh Besar Resort has already superior program innovation of mobile police note letter of Aceh Besar Resort Police.
One of the beginning step or the activity planning elements for the strategy implementation was service activity of mobile police note letter in the area of Aceh Besar area law; by acknowledge the main duty as:
1. Implement the activity service on mobile police note letter.
2. Implement another activity according to the law that still valid with full of responsibility feeling.
3. Coordinate with head of unit intelligent of sector police and Aceh Besar polices.
A. Time and Target
The activity service is implementing in the law area of Aceh Besar Resort Police, which divided in 3 (three) units, they are:
a. Unit 1 located in Aceh Besar Resort Police that coverage Kuta Cot Glie Sub District, Seulimeum Sub District, LembahSeulawah Sub District and Kota Jantho Sub District.
b. Unit 2 located in Sukamakmur Police Sector that coverage Sukamakmur Sub District, SimpangTiga Sub District, Montasik Sub District, KutaMalaka Sub District and Indrapuri Sub District.
c. Unit III located in Lhoknga Police Sector that coverage Lhoknga Sub District, Leupung Sub District, Lhoong Sub District and Pulo Aceh Sub District.
B. Time Service
a. The implementation time service on the police note letter issued implement in every working day for 6 hours and every day start from 08.00 am to 12.30 pm after break time the service is continuing again on 02.00 pm to 13.30 pm.
b. The time limit to issued 1 (one) page of police note letter after the authority party received the proposal of this police note letter and also should stated that the condition complete is : 12 minutes, with time need as followed:
- Fill in the form by the person : 5 Minutes
- Finger print : 5 minutes
- The typing of police note letter : 2 minutes
C. The Issued of Police Note Letter, as followed:
a. Register and hand the conditions also the original ones to the locket that prepared already
b. Fill the form of list of question
c. Hand back the form of list of question that filled already to the officer.
Head of Police Resort of Aceh Besar is very enthusiast and fully support to this initiative, as the form of his serious on this, head of Police resort of Aceh Besar gave maximal supported facility like LCD computer as 2unit, in eachunit that already determined.
All of culture stake holders and local religious stake holders gave support in socialized about this initiative to ensure accurate information about the partnership of Indonesia Republic Police partnership and the community. It conveyed through trustable local channels, included in religious meeting and in informal meeting of community also. Those activities also supported by Sector Polices, head of village, and head of district.
This initiative hadbeen running for 2 years and been supported as 3.924people in Aceh Besar District in the matter for their management of police note letter.
| 6. How was the strategy implemented and what resources were mobilized?
In the beginning, this initiative is an answer on the need of Aceh Besar community. As remembered that the area of Aceh Besar District and the geographic condition that far enough, consume time and cost, that make less affective on the service that receive by the community.
Based on the result meeting of Head unit of security with head of Aceh Besar police resort concluded that neededto form a program on Mobile Police Note Letter in order to easier the community as the potential public service form.
In the implementation process monitoring evaluation of Republic Indonesia police and the community, the head unit of intelligent of Sector Police and (Non-commissioned Officer)of Police Sector were actively involved, like direct visit to the field, together with community, to monitor the development of the partnership. Help to solve the issue on partnership in the village level, by involving all of the elements of community, also advocate the need of partnership implementation to sub district and head of village.
To implement the service on mobile police note letter, the funding that been used for this initiative, were:
- DIPA (Contents Table of Budgeting Implementation) of Aceh Besar Police Resort that sourced from PNPB (Non-tax Revenue) as 200.000 IDR for 2 personals.
- P.C units and Laptop Resort Police and Sector police inventory
- Stationary that sourced from DIPA (Contents Table of Budgeting Implementation) of Aceh Besar Police Resort
- Fuel that sourced from DIPA (Contents Table of Budgeting Implementation) Aceh Besar Police Resort
- Other facilities or equipments belong to Police Resort and Police Sector Aceh Besar Inventory.
Beside the resource budget as mentioned above, also another support facility that support the replication process of Mobile Police Note Letter Service, there were:
- Police Resort of Aceh Besar
- All the Head sub districts of Aceh Besar Sub district
- All the stake holders in Aceh Besar District
- Mass Media.
All the resources that mentioned above were actively taking their roles in supporting and encouraging the implementation of this initiative in Aceh Besar. This commitment was increased trough some discussions in Focus Group Discussions, coordination meetings, and workshops. The discussion that implemented was openly for public, it was very important in increasing the support to reach the achievement of the program.
| 7. Who were the stakeholders involved in the design of the initiative and in its implementation?
All the need holders were together in implemented the problem analysis and discussed the forming and to have police partnership and community. In the supported to the Mobile Police Note Letter program was running that formed by the unit of intelligent and security Police Resort of Aceh Besar. The activity made to analyze and to measure the impact to the interested people and people who supported the Mobile Police Note Letter Program for further developing chance.
About the implementation on the technique oftimein the field about this mobile police note letter scheduled in the law area of Police Sector of Lhoknga on Tuesday and in the area law of Sector Police of Sukamakmur in Sukamakmur Sub District InSibrehon market day, on Wednesday.
The culture stakeholders and local religious stakeholders gave their support on this socialization initiative to ensure the accurate information about Republic Indonesia Partnership and community conveyed through trustable local channels, including in religious meeting and community informal meetings. Those activities also supported by Sector police officers, head of village, and head of sub district.
In the process of implementation on evaluation on monitoring Republic Indonesia Police and community, those head of unit intelligent police sector and NCO Developmentof police sector were actively involved, like doing direct visit to the field, together with the community, to monitor the partnership development. Help to solve the problem of partnership in the village’s level, by involving all the elements of community. Advocate the need of partnership implementation to the head of sub district and head of village.
| 8. What were the most successful outputs and why was the initiative effective?
Concrete outputs that reach by Mobile Police Note Letter Service, as followed:
- Letter of Order by the Head of Resort Police of Aceh Besar, number: Sprin/261/I/2013 on the activity’s implementation for Mobile Police Note Letter.
- Letter of Decision by Head Police of Republic Indonesia, No. Pol: Skep : 816/IX/2003 about Field Guiding Book on Policing Police Note Letter.
Those letters that issued donated already to some achievements as followed:
- Time efficiently and cost
- increasing the willing of the community on to do the new Police Note Letter/ extend
- Develop a better communication in between Police of Indonesia Republic and community, in order the community get a prime service from police
- Develop partnership and community thrust to police with the system picking up the ball, especially for veteran that old already.
| 9. What were the main obstacles encountered and how were they overcome?
The main obstacle faced in the initiative implementation was the community way of thinking that being trauma that cause by the conflict on civil war for 30 years that made no thrust affect to nation staffs. However, the community base approach in the implementation of partnership opened a big chance to easier to get the police note letter. The Process of discussion on importance of this new initiative especially was for the community, especially for the area of Lhoong area, Leupung, Lhoknga, and Pulo Aceh. With the existence of this mobile police note letter, it is decreasing the cost of transportation and time.
Other problem that faced by the officers in the implementing the role as the implementer in the field there was not transportation facility that available from related office that could be used by the officers in the time when they pick up the ball on the mobile police note letter. The facility of this picking up the ball is more prioritize for elderly veteran who needs this police note letter to manage their pension. The area condition that far enough and sometimes the officer fight with bad weather, as assumed that really need to have four wheels vehicle for the police officers to make this initiative could be implemented maximal.
By the existence of this Mobile Police Note Letter, the community was very enthusiast in the making of police note letter. The community that before would like to have the police note letter who had issued on the time and distance especially for the community who stay in Lhoong area, Leupung, Lhoknga, and Pulo Aceh with this new program they are really helpful to get help from Resort Police of Aceh Besar.