Campus Social Responsibility
Social Department of Surabaya

A. Problem Analysis

 1. What was the problem before the implementation of the initiative?
In 2013, there were 163 students who couldn’t have their education and 52 student who were dropout from the school based from eleven regional in surabaya. Since 2013, surabaya government had freed all of schools fee for students in elementary, junior and senior. Furthermore, all the operational needed would be taken by the government. The government not only freeing their tuition fee but also bear all students’ needs. Education fee in surabaya reaches about $ 134 million USD. From that phenomenon, it is shown that free education policy is not conducted well. Based on social department of surabaya team, it found some reasons why those children dropout from school or even the don’t want to continue their education. It is because of economic factor and area. From the economic factor, basically their parent’s don’t have money to support their children education. Their focus is only on fulfilling their basic needs. If their basic needs are not fulfilled yet then education is no longer be their main priority. Parents focus is on working to fulfil their daily needs. The result is children education lost attention so that they dropout. When they no longer have school and less family function to lead, give advice, love and attention, children are easy to get more complex social problems. The less finance forces the children to work helping their family economical state. Beside from the surrounding factor, dropout children usually are surrounded with unconducive atmosphere. In their family, parents have no idea of how important education is. In the external surround, friends don’t support them and prefer to spend their time to play, and having fun. Those negative effects are not only building a lazy-to-go-to-school feeling but also think that school isn’t important.

B. Strategic Approach

 2. What was the solution?
CSR is the program of the City Government to solve the problem. The government work together with universities in Surabaya and ask university students to be “big brothers” for these children. The university students provide regular guidance’s and assistance to these children in facing their problems and preparing their future.

 3. How did the initiative solve the problem and improve people’s lives?
The CSR main concern is for children who come from PMKS family which is uncared of education. Most of them live in the dirty area. The receiver of CSR from 2014 to 2016 is about 645 children. They come from street children, juvenile delinquency children, unwanted children, and poor family, social disaster victim and drugs abused children. CSR is cooperation between social department of Surabaya and university. It has solved dropout students’ problem. The processes are done through university student with foster to social problem children. Social department cooperate with some universities. It has some masters who have knowledge and wide education to solve social problems. Besides that, the university student are being the front lines and has their lecturer to be their discuss partner, advise giver and solver for any problems in front. Based on the observation, the dropout students need a leader. They need a role model who can be their example. University student are being the suitable example for the position. As, university students are still idealist and young. Usually, the age of the dropout children have no big different with university student. So In doing the counselling, they act like their older brother or sister. These programs are used to solve the dropout students’ problem till it base. The university student as the brother or sister, each of the students has an adopted seeks to unravel and provide solutions to existing problems, both from economic and environmental factors. The strategy undertaken by students as a sister companion in solving economic problems, thereby facilitating the foster sister's family to obtain additional income. That is, look for donors to provide venture capital, accounted for kiosk / thing call “rombong” for selling, as well as providing training facilitation skills and help market the products made by the family. Students also seeks donors to meet the needs of the foster sister school supplies. Such as, education fees, uniforms, school supplies, bags, books, and transportation (bicycle). While the environmental aspects, sister companion continues to provide an understanding of the importance of education to foster brother and his family. Additionally, sister companion also provide motivation and facilitation of learning. Including, provide reinforcement religious side in order to have a mental / personality better, like how to respect their parents and a great attitude. Thus, the foster sister could stem the negative influence of the environment.

C. Execution and Implementation

 4. In which ways is the initiative creative and innovative?
CSR resolve social issues more comprehensively. This activity can restore dropouts and vulnerable to drop back completed his studies. Additionally CSR can resolve the economic problems associated with the family of education: giving aid tuition and school supplies. The problem of juvenile delinquency, drugs, pornography, student brawls can be reduced through participation in CSR program. A low-cost but effective. Students involved to help resolve social issues and education are volunteers who are not paid. Voluntarily, the students do it with high commitment. One motivation is the rector of the policy that students who participated in the CSR scores in a subject, Real Working Lecture (KKN). This activity is one of the actualization of Tri Dharma College in the form of community service. Students also received appreciation from the City in the form of the award plaque and a certificate. CSR accessibility help resolve problems facing the majority of poor families. City Government has many programs and private sector also has resources which have been less accessible to the public. CSR become a bridge connecting with potential in the government and private sectors.

 5. Who implemented the initiative and what is the size of the population affected by this initiative?
CSR is one of the activities of Social department. The program is headed by a director assisted by three administrative personnel and 39 personnel of the Task Force who is directly responsible to the Head of Department. Total companion joined in CSR activities in 2014 as many as 215 students. In 2015 increased to 234 students, and in 2016 increased again to 258 students. The number of beneficiaries in 2014 as many as 215 KK spread over 11 Kecamatan, in 2015 as many as 234 KK spread 31 kecamatan and 2016 there were 301 KK spread over 31 kecamatan. Total population benefits from CSR are approximately 3,000 people.
 6. How was the strategy implemented and what resources were mobilized?
First, the strategy begins with data collection activities beneficiaries. CSR work together 31 votes for People's Welfare Section Head at the district level to conduct data collection and verification of the child's social problems. Second, the implementation strategy characterized by socialization activities inviting all universities in the city of Surabaya. As a basis for the implementation of CSR, made a cooperation agreement between the Department of Social Welfare and 23 universities. Furthermore, colleges dissemination to all students to join in these activities. A list of names of students who joined sent to Social department to do recruitment through selection by means of a written test (psycho) and interviews. So that would be obtained brother committed companion, social minded, have empathy and dedication. The socialization process until closing at $ 17,160. Third, after the recruitment process is completed, the social department perform data integration with a pair of foster brother with sister companion by the proximity of residence where there is a general provision that must be implemented. Namely, the students will accompany each child according to gender and religious backgrounds alike. Once is partnered, gathering done by arranging a foster brother and sister companion where they will meet and suave. Before you go to the field mentoring, student equipped with technical material. Fourth, begin the assistance process by visiting a minimum of once a week. Mentoring process continues until the child is accompanied by showing a positive change and wants to stay in school. Activities undertaken include the companion student, excavation basic problems that lead to dropouts to children and parents / family. Also, providing motivation for children to want to go back to school through the counseling process. During the mentoring process no fees are allocated. In summary, the chronologies of events are: Student’s companion pocketed ID card of the Social Service Department and the City of Mentoring Task Letter of Higher Education. Companion accepts the results identifying prospective beneficiaries (foster brother) in the form of screening form of Social Service. The companion study screening form and follow up by meeting prospective foster sister. The companion met with a foster sister and her family to explain the purpose of students’ foster program. After the foster brother and family know about the purpose of mentoring, the students give their approval to the sheet which is used as the basis of doing mentoring. The results are documented in the form of mentoring younger foster progress notes that the contents of the description of the background of the family, the ideals, the identification of cases or problems experienced, describing the change in the foster brother for assistance. Similarly written description of the in-depth discussion of case management and intervention plans. Students will provide guidance to visit the foster sister in the home environment, schools or any other environment. Students can coordinate with other parties such as family, community leaders, Social Services / other relevant agencies. Student mentoring by providing advice, guidance, referral to other parties, provision of school equipment, and other strategic moves positively charged.

 7. Who were the stakeholders involved in the design of the initiative and in its implementation?
This program was designed by the Social Department of Surabaya. The starting point is the design of data from incoming mail to the social department derived from Lurah in Surabaya, which submit data and vulnerable children out of school dropouts in their respective territories. Data show that in 2014 as many as 163 children out of school and as many as 52 children vulnerable to dropping out of school. In 2015 as many as 189 children out of school and as many as 45 children vulnerable to drop. While in 2016 as many as 135 children out of school. In the implementation of activities, Social Services in addition to synergy with the regional organization (Department of Education play a role in supporting the data and make it easier to negotiate with all the principal when resolving the issue of the cost of education in schools, the Department of Population role in providing settlement for the younger family foster care who do not have: KTP , birth certificate, Bapemas instrumental in linking foster sister's family life which is pleasing improve his skills through exercises, Kecamtan and kelurahan to act as watchdogs and controller, Village, Kominfo role in publication. CSR also took the media as a means of publicizing the wider community to support humanitarian work. The more people who know the contribution of all elements of society both personal and private parties, can ease the burden and responsibility of students as a brother and companion in particular the burden of the city in general. NGOs also took part in this activity, as well as control functions, NGOs can also be a reference to the specific conditions experienced foster sister. As a foster sister victims of violence and trafficking, NGOs can help the sister companion for more intensive guidance.

 8. What were the most successful outputs and why was the initiative effective?
First, hundreds of vulnerable children and school dropouts successfully assisted. Factual data output of Campus Social Responsibility activities during 2014, 2015 and 2016 are as follows (2017 ongoing). In 2014, of the 11 districts that included activities, there are 215 children who obtain assistance. In details, 163 dropouts (107 children returned to School) and 53 children of vulnerable to be dropouts (all of them or 53 children success at school). In 2015, from 31 districts that included activities (replicated in all districts in Surabaya), there are 234 children who obtain assistance. In details, 189 dropouts (99 children returned to school) and 45 children of vulnerable to be dropouts (all of them or 45 successes at school). In 2016, out of 31 districts which included activities, there are 301 children who obtain assistance. In details, 135 children out of school (114 children returned toschool) and 166 children of vulnerable to be dropouts (all of them or 166 last successes at school). The action of 2017 is still in process. Second, implementation of the Memorandum of Understanding (MoU) between the Social Service Department of the City with 23 universities in Surabaya, it affects the good relations between the two sides, in the activities of Campus Social Responsibility, as well as in programs and activities of the City Government. Third, trained 707 students as a sister companion. Students who were involved in mentoring are trained to communicate with people, look at the roots of social problems deeper, find solutions with the capacity, and would be more sensitive to the social problems that exist in the vicinity. As a prospective leader in the future of the nation's 707 students will be valuable assets for Surabaya in particular and Indonesia in general. After college when they get a job with a decent income would be happy to be involved in helping such programs wherever they are. Because they have been involved directly and having from it. Lastly, this activity is indirectly effective assist in the implementation of one of the goals of Sustainable Development Goals is to eradicate poverty and hunger. Students in their assistance is also to help to access government program that had not been socialized to the marginalized communities. They will coronet to every potentials to improve the life of foster children’s family.

 9. What were the main obstacles encountered and how were they overcome?
As a participatory process, the quality of CSR depends on the skills and abilities which acts as a companion Students: motivator, facilitator, broker, mediator, and advocacy. It takes a comprehensive understanding to address the issue of child social problem are to: Held technical guidance In Periodicals technical guidance at the beginning of the program to give an overview to escort students about what they should do during the CSR (What to do)? How do I do (How to do it)? Minimize something that can not be done in the CSR (What not to do)? And what to do in an emergency (What to do in an emergency)? Meet The Leader, CSR invites Community Leaders, NGOs, organizations, and individuals to share their experiences. Listening to success stories directly from the perpetrator to give its own influence for students. Their presence really inspire and raise again the "mood" of students who still labil obtain a companion tips from the experts. The Student accompanied by Social Service Task Force, currently the implementation of the program, students companion accompanied by the Task Force. The Task Force is meant is the representative of the Social Department of the City Government in the District in charge of monitoring all the activities of Campus Social Responsibility in the respective areas. When escort students experiencing difficulties in the field, they can immediately consult, discuss, and work together with the Task Force. CSR budget prepared for $ 17,160 was allocated for the consumption of the coordination meeting, evaluation meeting every month, socialization activities, gathering (bring younger foster sister and companion), technical guidance for students companion, assessment and conferment of Best Student Assistants and Best College. In the implementation, many needs beyond the budget that appears. The needs related to student companion, CSR management team, particularly the budget required to respond to the needs of beneficiaries CSR quickly and accurately. To resolve this issue CSR has made several attempts which collects donations from the internal staff at the Department of Social, collecting funds from Corporate Social Responsibility, brought together individuals that are concerned about the issue of education.

D. Impact and Sustainability

 10. What were the key benefits resulting from this initiative?
The benefits for the foster brother and sister and his family is saved from the brink of dropouts. Breaking the chain of social problems that may arise later. Children are spared by the predicate (social welfare problems) .They are not displaced, go to the streets, facing the law, as well as avoid violence. It is because the fosters participating in the program are protected. Children have good role models and behavioral changes better. In the process of assistance and return to school, many social problems found. Such as, the population administration, health and supporting education expenses. Through this assistance, social problems in the child's family can participate resolved. The opening of access, information and expectations. Fitriana, students of faculty of Economics, Narotama University accompany a foster child named Bela Safira who dropouts due to the lack of money. After mentoring, she found a variety of problems, such as, Bela did not have a birth certificate, her parents did not have a marriage certificate and her family did not have a family card. Bela’s father suffered from stress so that mom replace the role of father to be waiters of the cafeteria. During mentoring, Fitriana also help to manage Bela birth certificate, marriage certificate for Bela’s father and mother, in order to continue making Bela can apply to the school. Fitirana find creative ways to get financing and her school needs, involving the college friends, professors, rectors, companies and even social department. Now she entered Primary State School. Benefits for students namely Campus Social Responsibility gives students "the laboratory of life" .They are challenged to apply the knowledge to solve problems in a real and foster a sense of empathy. By following this activity, students can get grades from Community Service Program. Students gain networks and extensive information. Students become trained, have the benefit of experience, and ready to engage in social life. Students are becoming more active, creative, and inspiring in facing the social problems in society. They are able to be honed their leadership and passion into creative problem solver. College student required to find anyone willing to give contribution. Means, Campus Social Responsibility helped colleges to build high-quality graduates. Benefits for University this activity is the actualization of the Tri Dharma College, namely, Community Services. By participating, the campus will be more widely known. Could be a promotion and media to increase credit points in the assessment of accreditation. Lecturer can make this program to be supporting teaching certification requirements. The benefits for the Municipality that is the efficiency of the budget, for the alleviation of social problems many programs supported by other stakeholders. Improved public services. Because, through these activities, not only resolve the social problems but also the problems in administration of population, health, and so forth, are also solved. Benefits to others, including the private sector gets a means of actualization of Corporate Social Responsibility. NGOs could be one of the speakers to share their experiences and ideas, and to maximize the function of strengthening controls on the social and public policy. The media get the news material humanist. During this time, activities of Campus Social Responsibility does have many inspiring stories about the persistence of the sister companion in building a good relationship with the foster brother and his family. The good news material can certainly participate boost circulation or readership of the media in referred to.

 11. Did the initiative improve integrity and/or accountability in public service? (If applicable)
The importance of building informal networks and collaborating with all actors, institutions and individuals on the issue of accountability of public services has been recognized since the beginning. In the particular situation of individual actors who work in the formal setting can build informal relationships to become more effective, particularly in improving the accountability of public services. CSR individual actors in question are students. They are given the flexibility to integrate with the children, family, even people who are being assisted. They can also be connected with the bureaucratic process as long as necessary to resolve the issue. It is happened because the student is not just as individual actors, but they are actually an "arm" of the government of Surabaya. By this program, the city government can be able to recognize in real social problems faced by grassroots society and vulnerable society. Thus, the gap between the public services provided by local government with the expectations of society can be recognize early. Such information is vital for the local government to improve public services. Issues that connects the accountability of public services with the problem of dropouts and vulnerable dropouts are the transparency of cost in education, the correct use of school operating costs. Transparency of the cost of education in the schools Since 2013, Surabaya City Government has freed all the school supplies for students in elementary, middle and high school. Furthermore, the operational needs of the students will be covered. Government is no longer just to grant the cost of education, but also bear all the needs of the students. Education funds in Surabaya is more than $ 134 million USD. However, the high budget allocated by the local government is not matched by the policies of the school principal. They still set the cost. This is contrary with the policy of the Local Government. And this is still occurred. The modus is varying: the extra cost of private lessons, study tour charges, support the renovation of religious buildings, the purchase of textbooks. The CSR children are the victim of inconsistency between the policy of the City Government and the school. Before following CSR, their parents had no choice but to follow school policy. But now, together with sister companion of CSR these problems can be facilitated to related parties such as Department of Social Service, Department of Education. The positive effects are that voice of the poor who have been "barely audible" become "louder" when shouted by students’ companion of CSR. It takes the process to raise the skills of a companion so that they are able to face complicated situation more effectively. However, the 707 students who go directly from home to home is an important force in driving accountability of public services.

 12. Were special measures put in place to ensure that the initiative benefits women and girls and improves the situation of the poorest and most vulnerable? (If applicable)
Technical activities of Campus Social Responsibility set in the Standard Operating Procedure, one of which contains of points of the target of mentoring. The target of mentoring is the family of the poorest and most vulnerable of having social problem. They will be one of a potential source of social problems if they are not addressed early. They will be the burden of the city. In addition gender equality is also included in the Standard Operating Procedures, as all handled in this activity are included in the category of Problem of Social Welfare.

Contact Information

Institution Name:   Social Department of Surabaya
Institution Type:   Local Government  
Contact Person:   atiyun indhira
Title:   The head of rehabilitation program of social depar  
Telephone/ Fax:   (031)59174855
Institution's / Project's Website:  
Address:   Jl. Arief Rahman Hakim No.131-133 Surabaya
Postal Code:   60117
City:   Surabaya
State/Province:   East Java

          Go Back

Print friendly Page