OPS I.D
NATIONAL REGISTRATION DEPARTMENT

A. Problem Analysis

 1. What was the problem before the implementation of the initiative?
People were found in possession of fake identification documents (I.D) (such as identification card, birth certificate, death certificate or marriage certificate) or using someone else’s I.D. Fake I.D may exists in two (2) conditions: 1. upon cross-checking with the NRD System, personal details exist but the photo appear to be of different person; and 2. upon cross-checking with the NRD System, personal details does not exist. This may exists intwo (2) conditions: 1. possession; and 2. usage. It is a problem for the Government of Malaysia to curb this issue, as having people with fake Malaysian I.D will affect national security as a whole and affects the rights and privileges of Malaysians. The existence of fake I.Ds in Malaysia is a problem that has been happening for so long and has led to many crime incidents in Malaysia. With a fake I.D, one may portrays himself as other person and commit crime, with the intention of hiding the identity. For example, in October 2013 a foreigner with fake ID managed to get a job as security personnel with a bank, granted the authority to carry a weapon and managing large sums of cash. This unregistered person later on stole the cash from the bank he is guarding and upon fleeing, shot a banker to death. This event has shocked the nation and raises the awareness of the Government of how important the issue of fake ID is. The rights and privileges of Malaysian may be affected by the existence of fake IDs in the sense that the sovereignty of the nation may be affected by the polling system.

B. Strategic Approach

 2. What was the solution?
The solution is to have comprehensive enforcement operations (known as `Ops I.D`) conducted by the Investigation and Enforcement Division (IED), National Registration Department (NRD) in the whole country. Ops I.D is an enforcement activity conducted by the staff of IED by going to the ground. Every operation begins with information and this information may come from a strategic intelligence, conducted by the Intelligence Section of the IED. This involves the presence of the intelligence personnel on the area to gather as much information as possible about that area. Apart from that, information also comes from the general public, as NRD encourages the public to give information through the promotion of its report hotline telephone number and e-mail. After that, intelligence personnel will conduct an intelligent briefing for all parties involved. The next stage is Ops I.D briefing for all enforcement ops personnel, before the ops is being conducted. Those who are arrested will be detained for documentation, before being present in front of a magistrate for prosecution. After that, a convicted person will be detained and if he/she is a foreigner, will be deported to country of origin. The objective of having Ops I.D is to eradicate the fake ID syndicate.

 3. How did the initiative solve the problem and improve people’s lives?
The initiative aim to solve the problem and improve people’s lives in the sense that with the fight against fake IDs syndicate, the Government ensures that the rights and privileges of Malaysian citizens are protected. At the same time, better national security is also an objective of the initiative. This is how it improve people’s lives.

C. Execution and Implementation

 4. In which ways is the initiative creative and innovative?
IPT 300 is a device used to cross-check personal details of a MyKad holder such as name, MyKad number, address and photo. Upon checking, a MyKad is inserted into the device and a biometric scan is done, to check the authenticity of the card. IPT 300 is a high-tech device that may be used whether online or off-line. When in online mode, a MyKad does not need to be physically inserted, where it is connected online to the NRD system. Upon insertion of the ID number, data will be extracted live from the system. When in off-line mode, a MyKad needs to be inserted into the terminal whereby it reads the chip containing all the information as printed on the physical surface of the card (name, MyKad number, address, fingerprint and photo). The initiative is innovative in the sense that the NRD also involves other agencies during the ops, such as the Immigration Department, Police and etc. This is in tandem with the National Blue Ocean Strategy (NBOS), which serves as the basis for the Malaysian National Development Strategy (MyNDS) which will guide the 11th Malaysia Plan from 2016 until 2020. MyNDS focuses on rapidly delivering high impact on both the capital and people economies at low cost to the government. The capital economy is about GDP growth, big businesses, large investment projects and financial markets, while the people economy is concerned with what matters most to the people, including jobs, small businesses, the cost of living, family well-being and social inclusion. Under MyNDS, strategy formulation is being driven by creativity and innovation, and strategy execution follows the principles of fair process. By reconstructing the conventional boundaries that exist across public and private organizations, the government is creatively unlocking and multiplying national resources. Costs are lowered by breaking down silos across ministries and agencies to unlock underutilized resources, while higher value is delivered to people by creatively deploying those resources to hot spots. This enables the simultaneous pursuit of high income and greater public well-being while keeping taxes low.

 5. Who implemented the initiative and what is the size of the population affected by this initiative?
This initiative is implemented by the IED of the NRD, being the only enforcement branch of the Department. The size of population affected by this initiative is 31.7 million people, which consists of all Malaysians residing in the country who receive all the benefits of a Malaysian citizen (data obtained from Department of Statistic, Malaysia). Details may be obtained from www.dosm.gov.my. All Malaysians are affected by this initiative in the sense that it ensures the rights and privileges of Malaysians are safeguarded and upheld.
 6. How was the strategy implemented and what resources were mobilized?
The strategy is implemented continuously by utilizing existing resources. However, with the increase of the need for better management of national security, more manpower is added into the enforcement branch of the NRD.

 7. Who were the stakeholders involved in the design of the initiative and in its implementation?
The stakeholders involved in the design of the initiative and its implementation is the Director General of the NRD himself. This is done through revision and modification process (whenever necessary) every quarterly, through various reviews and monitoring, especially on the enforcement and prosecution statistics. New measures are also introduced to ensure that this initiative is relevant to the current scenario of this problem. Apart from being reviewed by the above-mentioned party, the initiative is also being constantly reviewed by the Home Minister himself, from the aspect of its implementation. Various meetings are held from time to time to ensure that the best practices are taken while implementing this initiative.

 8. What were the most successful outputs and why was the initiative effective?
The most successful outputs were the number of people arrested and prosecuted in 2016, which was 296. All of them were prosecuted under the National Registration Act 1959 (Act 78) and Regulations. The arrest and prosecution of these people may serve as a deterrent for other people.

 9. What were the main obstacles encountered and how were they overcome?
The main obstacles faced by the IED are lack of information from the people in the areas identified as hot-spots for fake IDs activities. During information gathering, local people tend to protect their community form being exposed to the authority. This is overcome by promoting the need for greater patriotism among the citizens to encourage them to assist in Government’s efforts to curb this problem.

D. Impact and Sustainability

 10. What were the key benefits resulting from this initiative?
The key benefits directly resulting from this initiative primarily the increase of the security of the nation. With the increase of the national security, it will impact the social and economic factors as well.

 11. Did the initiative improve integrity and/or accountability in public service? (If applicable)
All ops conducted by the NRD follows the Standard Operating Procedures (S.O.P) approved by the stakeholders, and the involvement of media at all operations shows the transparency and accountability of our enforcement.

 12. Were special measures put in place to ensure that the initiative benefits women and girls and improves the situation of the poorest and most vulnerable? (If applicable)
Enforcement personnel of IED consist of man and women and existence of both gender are guaranteed during all Ops I.D. This ensures that the physical privacy of women is protected, as they have to be physically checked for the possession of fake I.D/belongs to other people.

Contact Information

Institution Name:   NATIONAL REGISTRATION DEPARTMENT
Institution Type:   Government Department  
Contact Person:   MOHAMAD FAUZI ISKANDAR
Title:   MR  
Telephone/ Fax:   +60388807382
Institution's / Project's Website:  
E-mail:   fauziiskandar@jpn.gov.my  
Address:   BSK, ARAS 3, IBU PEJABAT JABATAN PENDAFTARAN NEGARA MALAYSIA
Postal Code:   62150
City:   PUTRAJAYA
State/Province:  
Country:  

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