Reform of the public finances management through SISTAFE and e-SISTAFE
Centro de Desenvolvimento de Sistemas de Informação

A. Problem Analysis

 1. What was the problem before the implementation of the initiative?
The Public Finance Management (PFM) system in place before the reform of the State Financial Administration was based on legislation dating back more than a century, namely the Public Accounting Regulation of 1881 and the Regulations of 1901, totally inadequate and outdated, to use rudimentary methods of work with the use of a manual system, payment of expenses made through Bills, which were the main instrument of budget execution control. The system did not cover more than a third of the public resources used by the State, and bookkeeping by the simple start-up method was only processed retrospectively and reliant on simple cash disbursements without the appropriate budgetary consideration, with the so-called treasury operations, with a multitude of bank accounts distributed by the various sectors, causing high immobilization and idleness of financial resources and the unnecessary issuance of Treasury Bills. There were several processing and calculation systems for wage payments. This scenario did not allow an aggregate view of the State's financial position. The process of preparation, implementing and managing the State Budget was only known to the entities that worked with it, limiting the possibilities of transparency in the process. Following the problems mentioned above, the Mozambican State was not able to respond to the various situations that occurred in the implementation of its budget, from the collection of revenues, to the programming and execution of expenses, as well as to the accountability process of the regulators. In this context there was a difficult management and allocation of financial resources to the State institutions that affected the various sectors of the economy, with greater emphasis in the areas of Health, Education, Agriculture and Public Works. The weaknesses identified above, added to the global financial context that required the existence of modern, integrated, uniform and harmonious systems, with principles of reliability and transparency, translated by the need for administrative acts to be materialized in timely and available records and based on valuation Accounting as the main public administration instrument in aiding decision-making and ensuring full monitoring and control of all acts by internal control, established the need for a reform of the entire State Financial Administration system. Since 1997, efforts have been made to modernize the State Budget, indirect taxes, customs, among others, with a view to improving the system of budget programming and implementation, harmonizing the indirect tax system and the customs tariff with the systems in force in the countries of the region in which Mozambique is inserted and to draw up registration circuits in the area of public accounting with a view to making them more efficient, effective and transparent. According to the above, SISTAFE, a modern and integrated system, was designed to establish and harmonize rules and procedures for the programming, management, execution, control and evaluation of public resources in an integrated and transparent manner, to develop subsystems that provide Accurate and timely information, establish, implement and maintain an adequate accounting system for the registration, organization and evaluation of activities, as well as to establish, implement and maintain the effective and efficient internal control system. SISTAFE was created by Law no. 9/2002, of February 12, and was regulated by Decree no. 23/2004, of August 20th, which contains the main budgetary, financial, patrimonial, accounting and internal control, which in the IMF's Fiscal Transparency Assessment of 2014, took into account relevant international standards and practices. SISTAFE is structured in 5 subsystems, which are: (1) State Budget Subsystem (SOE), (2) Public Accounting Subsystem (SCP), (3) State Assets Subsystem (SPE), (4) Public Treasury Subsystem (STP) and (5) Internal Control Subsystem (SCI).

B. Strategic Approach

 2. What was the solution?
The proposed reforms required the existence of a well-organized system supported by a platform that would allow effective management of the processes. After the approval of the SISTAFE Conceptual Model in March 2003, the development of the e-SISTAFE system, which was implemented since fiscal year 2004, was started immediately. This is the only IT system that supports SISTAFE, as recommended By Decree No. 23/2004. In this way, the Government sought to ensure access to the information necessary for the sound financial management of the State and to prevent the proliferation of incompatible computer systems by supporting the adoption of a single technological solution. In order to comply with all the procedures foreseen for the system, the Regulation itself expect that e-SISTAFE includes the following modules: Budget Preparation Module (MEO); Budget Execution Module (MEX); Information Management Module (MGI); State Heritage management module (MPE); Wage and Pension Management Module (MSP); Public Debt management module (MDP); and Collection Network management Module (MRC). As the e-SISTAFE system is gradually implemented as the necessary conditions are created, it is designed, developed, maintained and made available to all State Organs and Institutions for the implementation of SISTAFE procedures, under the leadership Of the Centre for the Development of Financial Information Systems – “Centro de Desenvolvimento de Sistemas de Informação” (CEDSIF), an institution created by Decree No. 34/2010, of 30 August, with the safeguarding of due intervention and collaboration of the Supervision Units, Intermediate Units and Functional Units of SISTAFE.

 3. How did the initiative solve the problem and improve people’s lives?
In 2004, the e-SISTAFE system began operating with the implementation of the Treasury Single Account (CUT), with the objective of substantially reducing the number of State bank accounts. As a result of the introduction of the CUT, there are visible improvements in financial management, namely in the availability of state liquidity, generating positive CUT balances in Meticais at the end of each year. With the CUT, the active bank accounts of the State in Commercial Banks have been reducing due to the efforts made for a greater control by the State on its financial availability, a greater rigor in the opening of accounts by the Sectors with the Commercial Banks. Also in 2004, were developed 2 modules of e-SISTAFE: Budget Preparation Module (MEO), and Budget Execution Module (MEX). From the operational point of view and in accordance with the legal framework established for SISTAFE, the institutions that use e-SISTAFE through MEX have tools to execute expenses in two basic ways, namely: • Direct Payment, is the mirror of the interaction between Public Administration and citizens. Its main characteristic is compliance with the three phases of execution of the expenditure (budgeting, liquidation and payment) in sequential order, with both the payout and the payment being directed by direct debit of the CUT to the final beneficiaries (suppliers, service providers, Etc.), without any intermediation, which allows the increase of transparency levels of government actions, thus ensuring greater support from individuals. • Indirect Payment, through the use of the special instruments "advance of funds to the UGB (Beneficiary Management Unit)" and "working capital", being characterized by the fact that the payment is made before liquidation (which is conditioned to the rendering of accounts) and budgeting and payments are directed to managers who are responsible for requesting, receiving and administering the financial resources of the UGB and who make payments to the final beneficiaries, and subsequently accounts for the funds received from the UGE. In 2009, the Wages and Pensions Management Module (MSP) was developed in order to support the drafting of salaries and pensions for civil servants and pensioners. Thus, in order to bring the public services closer and closer to citizens, CEDSIF has introduced since the year 2014 a representation in all 11 Provinces of the Country. The creation of the e-SISTAFE User Forum (FUe) and the National Meeting of SISTAFE (RNS) was also formalized to promote and strengthen the mechanisms for listening and interaction with users, partners, civil society and those responsible for the implementation of the reforms. In addition is in development the Public Finance Portal, which will be the electronic space in which pertinent and inherent information will be made available to Public Finance management. Another aspect worthy of note is related with the functionality of e-SISTAFE that allows the automatic extraction of Reports to compose the management account which facilitates and strengthens the inspection and appreciation of the accounts of the Institutions established by law under the domain of the Administrative Tribunal generating greater celerity, reliability, systematization and quality of the process. In order to promote the transparency of government action, CEDSIF is developing the application of the Public Finance Portal, which will be the electronic space in which pertinent and inherent information will be made available to Finance management (Statistical information, news, videos, photos, articles, etc.), to facilitate the interaction and availability of information to citizens and establish channels for interaction and information sharing with other institutions, directly or indirectly related to Public Finance management matters. In the expansion of the payment of wages and salaries through Direct Payment, 286.781 civil servants and state agents of the Register of civil servants and state agents (e-CAF) and e-CAPAE were paid, corresponding to 90.84% Out of a total of 315.699 recorded in December. Through the MEO and from the operational point of view and in accordance with the legal framework envisaged for SISTAFE, e-SISTAFE has tools for drawing up the State budget. For the installation of e-SISTAFE in any site, energy conditions, network of telecommunications and data for the installation of banks must be created. With the expansion of e-SISTAFE in Mozambican districts, infrastructures such as telecommunications and banking network as well as energy resources were created for 146 districts of the 155 existing districts. Infrastructures constitute one of the bases of the growth and development of the Country because these reduce the cost of doing business, that is, transaction costs are reduced when the infrastructure is of quality; The population of the districts that are civil servants and state agents now have a bank closer to withdraw their salaries; the service providers also have a bank nearby to meet their expenses, thereby improving the country's economy. The energy sector is another of vital importance for the growth of economies. Power reduces production and transaction costs associated with manual tasks and reduces the margin of error. The development of these two variables will enable sustainable growth and job creation. With the above mentioned, there was a decrease in terms of time of payment of wages by sectors that were previously made in cash, checks or other ways, and for the beneficiary there was a decrease in terms of risk of transporting cash; the fact that create conditions in the Districts promotes the generation of new initiatives by local entrepreneurs.

C. Execution and Implementation

 4. In which ways is the initiative creative and innovative?
e-SISTAFE is the unique computer based system that supports in an integrated way the financial management of the State that in operational terms, it presents characteristics that makes it an innovative tool: • Clarity – all records are made by agents from the transactions, in a simple language of the budget, financial and patrimonial; • Reliability – all accounting records are standardized for each act or fact of management; integrated - as they cover the budgetary, financial and patrimonial executions of the State; and carried out in real time automatically using the accounting operations; • Transparency - all records and transitions can be consulted at any time by all users who must have access to the information, for management or control purposes, by prior accreditation and according to the level of access - access to the information of one unit only, of a restricted universe of units or of all the units of the Country; • Comparability - e-SISTAFE maintains information on all financial management records, and all of these records were made according to the same pre-determined standards, basically set out in the SISTAFE Law on Creation and the Information can be compared over time; • Treasury Unit – the financial resources of the State are concentrated in a single bank account, CUT, maintained and administered by the Bank of Mozambique (BM), through which revenue collection and collection and the payment of expenses, whatever their origin, are handled; • Identification of the responsible parties – all registrations in the e-SISTAFE are carried out by identifying the agent, the date, the time, the requested transaction and whether it was successful or not, in this case informing the reason; • Segregation of duties – all acts of financial management are performed in e-SISTAFE by different agents, and the accumulation of functions is prohibited; For example, the person which is responsible for the reserve of appropriations and the request for financial resources is not the same agent responsible for making the payments; • Intercurrent control – e-SISTAFE provides for a mandatory control mechanism within each unit, called CONFORMITY - procedural and documentary, by a specific agent called Internal Control Agent (ACI), in order to ensure that the records of each Management Act were carried out correctly and in a timely manner.

 5. Who implemented the initiative and what is the size of the population affected by this initiative?
The e-SISTAFE system was implemented by CEDSIF which stands for Centro de Desenvolvimento de Sistemas de Informação de Finanças what actually means Centre for the Development of the Financial Information System. CEDSIF is an autonomous institution subordinated to the Ministry of Economy and Finance (MEF) mandated to orient and coordinate the State´s Financial Administration Reform programme, designated as SISTAFE. Following services are CEDSIF’s responsibility: implementation and maintenance of the e-SISTAFE, promotion of the change management required for the SISTAFE reform; support to other state organs and institutions in elaborating complementary solutions; provision of training and certification for the e-SISTAFE users. CEDSIF arises from the merger between UTRAFE and CPD. By order of the Minister of Planning and Finance, in 2002, the State Financial Technical Reform Unit (UTRAFE) was created, responsible for coordinating all the activities of the reform of the State Financial Administration System (SISTAFE), based on Law 9/2002 of 12 February, known as the SISTAFE Law. This Law directs the Public Finance Management System to a new philosophy of integrated budgetary, financial and equity decentralized and encompassing all State Agencies and Institutions, based on the double entry accounting system. In order to guarantee the full implementation of the activities, CEDSIF currently has 265 employees, of which 3 are international consultants, distributed among the various organizational units. Of the 265 employees, 25 are working in the provincial delegations. The e-SISTAFE benefits all civil servants and state agents distributed in the different Ministries including subordinate institutions and all other state bodies that receive salaries using this application in a universe of 315.699 employees. In addition, e-SISTAFE benefits more than 1,864 Services Providers to the State which its expenses are paid through the State budget. The e-SISTAFE is accessed by about 47.000 users distributed by 830 state institutions including 146 districts, generating a daily average of more than 12.000 bank transfers. In the future, it is expected to put this system on the Internet and make it accessible to all users who are registered in the system, regardless of their geographical location. In addition, by bringing budgetary transparency through e-SISTAFE, the population can monitor the state budget. For instance, the actions to publicize the company's acquisitions of the State through the publication of the manifestation of interest, tenders and contracts are visible in both the press and the portal of Functional Unit for the Supervision of Acquisitions (UFSA).
 6. How was the strategy implemented and what resources were mobilized?
The SISTAFE Conceptual Model advocated its implementation in two phases: Phase 1 – covering the period from 2003 to the end of 2004, prioritizing the Treasury, Budget and Public Accounting (TOC) subsystems with the introduction of the Single Physical Account, financial programming, some improvements In the planning system, the introduction of the Basic Accounting Plan and the introduction into the system of some executing units, vertically and horizontally, of a Ministry (in the case of Education); Phase 2 – with the objective of improving the development of the previous subsystems and introducing new subsystem such as State Patrimony and Internal Control. SISTAFE is designed to be implemented in a gradual manner, by processes within each Subsystem, which includes, among other things, the Budget (SOE), Public Accounting (SCP), Public Treasury (STP), State Treasury (SPE) and Of the Internal Control (SCI), and they are operationalized through the e-SISTAFE Modules, of which the MEO, MEX and MGI have already been developed and implemented, and MPE is being developed. Due to its wide coverage it was systematized and implemented through the introduction of the concept of "management", defined in three areas: • Started with central and local management, where all the organs and institutions of the State were inserted and the subsystems in the relevant areas of the Treasury, Budget and Accounting (TOC) were implemented, SPE and SCI being in course; • TOC is being incorporated at the level of local authorities; • It will later be extended to state enterprises. In terms of decentralization of State Budget (OE) to the Sectors, the implementation of SISTAFE in central and local management is designed to be executed in 3 sequential phases: • 1st Phase, covering central and provincial level bodies; • 2nd Phase, covering autonomous institutions; • 3rd Phase, for district-level bodies. Although e-SISTAFE has not yet been fully developed and deployed, its evolution is continuous, including significant software development projects put into production, development of backlog items and deployment of numerous new versions. In the SISTAFE Monitoring and Evaluation component, it is important to mention that Mozambique recently finalized its 4th national PEFA assessment providing an objective and credible basis for problem analysis and identifying priority areas for support. The 2015 assessment indicated that Mozambique has succeeded in consolidating the major improvements in the PFM system recorded in 2010, while continuing to improve performance – most particularly in the areas of budget execution, accounting, reporting and internal audit. The report highlights that the coverage of the e-SISTAFE system has been substantially extended and the domestic revenue collection as part of Gross Domestic Product (GDP) increased substantially. The internal audits are carried out periodically by the General Finance Inspection organ – “Inspecção Geral das Financas” (IGF), with emphasis on the one that took place for a period of 5 months, from 12/12/2014, in order to verify the Degree of compliance of e-SISTAFE applications and technological infrastructure. IGF is an autonomous entity subordinated to the MEF, responsible for internal audit of all state institutions, including public authorities and local authorities, and has its own budget. The e-SISTAFE's stakeholders were evaluated with the objective of assessing their satisfaction with the work processes, transparency and improvement of all services provided to users and customers through the e-SISTAFE platform. In order to guarantee the quality of e-SISTAFE applications, CEDSIF controls the processes of the whole software development chain, which involves the measurement of results in relation to the standards established from the requirements survey to the implementation of the Informatics Application in production. e-SISTAFE is produced by national collaborators and counts on the support of international consultants (business analysts and application architects) and has received recognition from the Ministry of Industry and Trade through the Made in Mozambique Seal. In addition to the state budget, the development of e-SISTAFE has relied heavily on the financing of international partners where the first four phases of funding were in 2002-2006, 2006-2009, 2010-2012, 2012-2013 that counted With the participation of Belgium, the European Community, Denmark, Italy, Norway, the United Kingdom and Sweden, the fourth phase (2012-2013) and 2013-2017 mainly financed by the European Union.

 7. Who were the stakeholders involved in the design of the initiative and in its implementation?
The development of e-SISTAFE involved a number of stakeholders who directly and independently contributed to the successful design, development and implementation of the system. The direct beneficiaries are all public or private entities that directly or indirectly are related to the financial administration of the Mozambican State; The Ministry of Economy and Finance (MEF) has the leading role for coordinating and implementing the PFM reforms. The National Directorates of the MEF (Treasury, Budget and Accounting), as Supervisory Units of the Subsystems of the State Financial Administration System (SISTAFE), the Provincial Directorates of Economy and Finance (DPEF) as Intermediate Units of the SISTAFE Subsystems, Bank of Mozambique (BM) as host of the Single Treasury Account (CUT) and as the entity that transfer the money from public expenditures to the Commercial Banks and, International Cooperation Partners (CIPs), essentially those that finance the PFM area. The National Directorates of the MEF were directly involved in the design of e-SISTAFE. With the support of International Consultants with Modeling Profiles, Programmers, Test Engineers, contributed to the formulation of the design and initial architecture of the system. Civil servants and state agents, service providers are beneficiaries of this system because wages and expenses are processed by e-SISTAFE. In the group of Service providers we have the company Mozambique Telecommunication - "Telecomunicações de Moçambique (TDM)", a company that guarantees the operation of the network for the operation of e-SISTAFE in the various sites.

 8. What were the most successful outputs and why was the initiative effective?
e-SISTAFE has made a decisive contribution to the modernization of public finances in Mozambique, since it allows full and integrated administration and budget execution of the State and with timely and automatic accounting records generating timely and reliable information and obtaining information Useful and timely. Moreover, with the help of e-SISTAFE it is possible to more easily identify possible frauds that occur during the administration and execution of the budget, a situation that was not previously possible. The first result is the mechanism that the budget execution is done. At present, implementation is faster at Sector level, increasing the predictability of funds available and improving the production of fiscal information; Acquisitions based on procurement standards and modern and formally established; Substantial increase in expenses incurred directly, with payment to the supplier / beneficiary through direct credit in their bank account, without intermediaries; Increased transparency in the management and use of public funds; And greater reliability, ease and speed in the preparation of accountability processes. The second result is related with the implementation of the Single Treasury Account (CUT), where the liquidity control was improved, resulting in greater availability of resources for the Public Treasury. Through the CUT, the State substantially reduced the issuance of Treasury Bills and ended with the immobilization of financial resources for payment to suppliers / beneficiaries. The third result was the level of municipalities with a substantial increase in the quality of collection, administration and application of resources, as a result of better training of their technicians and better structuring and coordination of the activities carried out by each Functional Unit. The fourth result was the level of development of the districts, from the availability of resources, expansion of the electricity and telecommunications network, promotion of local commerce and expansion of the banking network, as well as the participation of communities in the prioritization of the use of allocated funds. It should be noted that, of the 155 districts in the country, 146 already have access to the e-SISTAFE system. Of the remainder, we are waiting for the creation of energy conditions and banking network which is prerequisite to gain access to the e-SISTAFE. Finally, the fifth and final result was the control of the payment of salaries to civil servants, state agents and pensioners from their census. With this act it was possible to obtain substantially an increase in the percentage of salaries paid directly (direct credit in the beneficiary's banking households); and greater transparency regarding information on remuneration rights and obligations.

 9. What were the main obstacles encountered and how were they overcome?
The need to ensure a rapid implementation of Public Finance Management required changes that, however, were not accompanied by the full sense of urgency on the part of those involved in the process. There was a need for training and awareness-raising to promote attitudes, ethics and values consistent with ongoing reforms, focusing on the urgency of change as well as the implications of its slow implementation. As an example of these actions, with financial support of the EU, the MEF created in 2015 two auscultation forums, coordinated by CEDSIF, namely the e-SISTAFE User Forum (FUe) covering all state institutions operating in e-SISTAFE and the National Meeting of SISTAFE, directed by the Minister (MEF) covering all Central and Provincial State organs and institutions, the Supreme audit institution (SAI) – designated as Tribunal Administrative (TA), civil society and partners. The challenges of any technological project are common and revolve around the corrective and evolutionary maintenance of the implemented products. These challenges are particularly complex in the context of e-SISTAFE as it aggregates several modules, in use by a growing number of users and far from being a static system, maintain a high flow of changes and business improvements required by its customers. The implementation of e-SISTAFE depends, to a large extent, on resources from international donors and the state budget. The shortage of resources has directly impacted CEDSIF's ability to respond to business needs and relegated to the second plan the technological upgrading actions required to maintain the modern system. Twelve years after the implementation of e-SISTAFE, deficient staff familiarization with IT systems and a lack of basic infrastructure are considered the main difficulties in implementing the initiative in the entire country. In order to ensure a better use of e-SISTAFE, initial and recycling training activities are carried out, where there are already about 18.000 trained technicians from different national bodies and institutions. To cope with the lack of basic infrastructures, CEDSIF annually prepares a plan for the expansion of new institutions to adhere to the e-SISTAFE point. The plan is made according to the decentralization needs of SISTAFE and the Provincial Directorates. These institutions are provided with free access equipment (1 Router, 1 Switch, 1 Network Printer and 3 complete computers). The expansion of e-SISTAFE is a dynamic process that is constantly adapted to ensure greater integration and balance in the whole process of State Financial Administration.

D. Impact and Sustainability

 10. What were the key benefits resulting from this initiative?
SISTAFE and e-SISTAFE make a decisive contribution to the modern management of Public Finance in Mozambique, with fully integrated budget and financial management and execution, real time automatic accounting records, timely and reliable information. Indeed, it can be said that the advent of SISTAFE and e-SISTAFE makes it easier to identify possible frauds, a situation that was not possible in the previous system. The numerous benefits achieved with the implementation of SISTAFE and e-SISTAFE are irrefutable, especially: Budget execution: Faster execution at sector level, increasing the predictability of fund availability and improving the production of tax information; Procurement based on modern and formally established procurement standards; Substantial increase in expenses incurred directly, with payment to the supplier / beneficiary through direct credit in their bank account, without intermediaries; Increasing transparency in the management and use of public funds; And greater reliability, ease and speed in the elaboration of accountability processes. Fiscal policy: With the implementation of the Single Treasury Account (CUT): • Improved liquidity control, which results in greater availability of resources for the Public Treasury; • End of the immobilization of financial resources for payment to suppliers/ beneficiaries; • Reduction of the issuance of Treasury Bills. Foreign exchange policy: Increase in financial resources in foreign currency in the Bank of Mozambique and exchange rate stability. Execution of tax revenue: Extension of the tax base, based on the mandatory use of the Unique Tax Identification Number (NUIT), in most of the activities, with emphasis on the execution of expenditure; Retention of the Individual Income Tax (IRPS) at the source in relation to civil servants and state agents and, provision of consulting services; And improvement in the discharge process to the Receivers of the Tax Authorities. Districts: Local development, based on the availability of resources, expansion of the electricity and telecommunications network, promotion of local commerce and expansion of the banking network, as well as the participation of communities in the definition of their activities and prioritization of the use of allocated funds. Payment of civil servants, state agents and pensioners: A greater control of the number of Public Employees and Pensioners, from their census, which also makes it possible to pay salaries, at the central level and in the southern part of the country, using direct transfer for the bank (direct credit in the Public Employees and Pensioners’ bank accounts); and greater transparency regarding information on remuneration rights and obligations. Internal control: Segregation of functions and intercurrent control in all management acts; Easy and timely access to accounting information and management acts; More accurate, comprehensive intervention and with significant improvements in the accountability system of the state organs and institutions; Improvements at the level of the General Account of the State (CGE) in which there was a significant reduction of funds without justification; And detection of various situations of misappropriation of funds, which led to the accountability of several public sector managers. For a permanent evaluation of the functioning of e-SISTAFE, CEDSIF has an organic unit (User Support Department - DAU) whose its function is to guarantee the user service, with attributions of, in addition to serving the user and responding to the your concerns, record all incidents related to the various applications of e-SISTAFE. In terms of public procurement procedures regarding public expenses, it was centralized and, with the implementation of SISTAFE and e-SISTAFE, began to be decentralized, generating in this way local initiatives of entrepreneurship and wealth.

 11. Did the initiative improve integrity and/or accountability in public service? (If applicable)
When starting with the operation of e-SISTAFE, all users of the application received training on the principles and values of Public Finance Management. In this aspect one of the fundamental values that must be respected is the integrity and professional ethics in the following: "Ensure that all employees who intervene in the Public Finance Management processes have an ethical and integrated professional conduct". With the operationalization of the e-SISTAFE system, there have been improvements in the State’s Financial Administration in general, and in particular it has improved the integrity of the financial system through security mechanisms implemented in the system that records all operations carried out and defined for execution of the State budget. On the other hand, the e-SISTAFE integrity is guaranteed by the fulfillment of the objectives of the Law and transparency in the administration of the State Budget, whereby the Internal Control Subsystem is inspected and audited the collection, collection and use of resources all State organs and entities. The responsibility of each e-SISTAFE user is guaranteed by the permanent development of competences in the areas of action in the different modules that acts and in the promotion of positions of public servant at all levels oriented to the effective use of resources to better serve citizens and nation.

 12. Were special measures put in place to ensure that the initiative benefits women and girls and improves the situation of the poorest and most vulnerable? (If applicable)
Through e-SISTAFE and in order to ensure that the initiative benefits and improves the situation of the poorest and most vulnerable, today State institutions pay their civil servants and state agents through banks, which has the advantage for the Employee to withdraw any amount of money whenever he/she wishes to do so without traveling long distances, as well as not having risk to lose the payment as it was previously when the payment was made in the post office of Mozambique with a scheduled date for such with long queues which is already reduced.

Contact Information

Institution Name:   Centro de Desenvolvimento de Sistemas de Informação
Institution Type:   Academia  
Contact Person:   Nercénia Mbie
Title:   Specialist in TI  
Telephone/ Fax:   +258846397648/ +25821309784
Institution's / Project's Website:  
Address:   Av. Guerra Popular nº 20 1º Andar
Postal Code:  
City:   Maputo
State/Province:   Maputo

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