Execution System
Ministry Of Justice

A. Problem Analysis

 1. What was the problem before the implementation of the initiative?
Prior to the initiative the administration of justice was unwieldy, sometimes chaotic, and allowed for some orders not to be adequately executed. For example, in obligatory enforcement of rights cases the backlog was such that one execution department had 323 cases in hand. Such examples led to the non-enforcement of some cases and a reduction of trust in the system by citizens. Following the approval of an application, orders would be declared (in the form of letters) for the freezing of the bank and business accounts of those concerned. These would be forwarded to the Saudi Arabian Monetary Authority (SAMA), the Capital Market Authority, and the Ministry of Trade and Investment. The necessity for prior correspondence between government departments and authorities meant that there were considerable delays before the orders were sent. Including confirmation by monetary authorities and checks on behalf of the Court President, this process could take months before orders were executed and implemented. Apart from a lack of confidence in the system and the frustration and anger felt by citizens concerned, this provided ample opportunities for defendants to take evasive action, such as absconding, removing money from accounts and concealing it. This added to the lack of trust felt by the plaintiffs and to a belief that the government did not work for them in terms of upholding their rights and in redressing wrongs that had been committed against them. The initiative dealt with these issues through the provision of a transparent online portal that enables accountability and the complete streamlining of judicial processes, such as the one described. It also provides key information directly to users that would previously have been retained and utilized by a small number of people, for example lawyers – it means that citizens can make their own informed decisions about whether litigation should be used to settle disputes, and the likelihood of success. One of many examples of the information available through the portal is the price of land and real estate – current prices and values are tracked and published online. The performances of judges and other staff are monitored and compared with a key performance indication system that is constantly updated as information is received. All adults (and any children they may be responsible for) are potential litigants in the legal system, so the initiative affects a large group of the population. In terms of social and other groups, those who can be classified as public servants and as providers of services have been positively affected through accountability and being provided with the means to serve the public efficiently, productively and with positive purposes. All other social groups are positively affected because they are the beneficiaries of a legal system that now transparently works for them, regardless of status or relative wealth.

B. Strategic Approach

 2. What was the solution?
1. Integrated electronic system of submission of the application to implementation include notices for each phase are sent to the beneficiaries to check on the progress of their cases and the decisions that emerge from (without the need to visit the court). 2. The possibility of beneficiaries get their rights in the brief periods away from procrastinating convicts or delayed implementation where this solution contributed significantly reducing the time of execution of the judgment will explain in coming. 3. The implementation progress courts concerned chapter service disputes, whatever the value of which has increased the value of the amounts collected for the owners largely explain with comes.

 3. How did the initiative solve the problem and improve people’s lives?
The new execution system halted the most important elements which were the reason for the delay for the justice mechanisms progress. - The convicts delay in the execution of the financial issues and the fulfillment of the operative part of the decisions and judgments of the court, after the judge granted the right to use the system forcibly in the case of the insistence of the port against him to abstain and the expiration phase gradient estimated by the execution judge, - Was it in the past as well as take a long time to fulfill all the rhetoric from the relevant authorities and was correspondence made via e and take months, allowing the port against time to hide his money, or even to escape in some cases, resulting in damage to the interests of students implementation of citizens' and residents, or stop the follow-up request, waive the right project, the length of the proceedings, and the difficulty of following up the treatment line. Today and within the implementation system has the judge (to prevent against the port of travel or order his imprisonment or an order to stop government services, or an order to stop its services in financial institutions) directly from its headquarters without the need to address the concerned authorities as it has been doing efforts unremitting mail to connect with these actors, execution system has provided an all those processes full electronic manner. Connectivity has contributed with various ministries and government agencies to facilitate the exchange of information and speed up the completion of transactions for the benefit of the beneficiaries and achieve the purpose for which the e-government was established. And it can summarize the most important benefits that have contributed to achieving this initiative in accordance with the following: - Increase the power of the Ministry of Justice mechanisms in administrative execution. - Implementation of enforceable provisions on human rights issues or alimony for divorced issues or support the children of divorced in a short time, which is beneficial to the applicant. - Increase the speed of implementation of judicial decisions and tighten the control on any style of delaying tactics, which were detrimental to the beneficiary. - Speed of delivery of rights relating to personal status issues. - Disclosure and booking and execution of funds against the investment bank and the port in record time, saves him the right of the beneficiary of the student implementation. - Speed up the pace of work so that the student does not need to force frequent attendance at the court or other parties in order to comment on the transaction. - The possibility for judges to take the subsequent procedures are very flexible, depending on connectivity, including up to benefit the beneficiary.

C. Execution and Implementation

 4. In which ways is the initiative creative and innovative?
This initiative required several innovative things to succeed. First: The provision of an online system include various workstations and includes the various stakeholders in the implementation of the judgment. Second: The quality of the conclusion of agreements with official bodies so that implementation is given permission to access to the courts of these actors systems according to certain mechanism without the need for approval of these parties on each process and application, and this is considered a qualitative cooperation between the various stakeholders, then he has to do strenuous efforts to make it a success. Third: Make radical changes in regulations and legislation to support this system. This development is considered one of quality and advanced. All of this has resulted in a significant reduction in execution time and boosted confidence in the execution system as evidenced by the significant increase in the amounts collected for their owners over the past years.

 5. Who implemented the initiative and what is the size of the population affected by this initiative?
The Ministry of Justice played a key role in this initiative since it has the full agency specializing in adjudicating disputes between the parties and has done this work through - The internal team (business owners) belonging to the implementing agencies, as well as owners of projects from a technical point of senior analysts and programmers and rationing followers Agency assistance for information technology. - Those who responded to the Ministry of Justice (Saudi Arabian Monetary Agency and the Capital Market Authority and the Ministry of Trade and Investment and the Ministry of Interior and the newspapers and the Saudi Credit). Beneficiaries • Citizens rights holders • Companies and institutions such as banks and Her right funders in various forms. • Judges and assistants were facilitating the steps of the deal and was promoted to the letter. • Those who have been linked with them where they were ending the need for paper correspondence, reducing the time, effort and cost stationed at various service parties. The size of the beneficiary groups. It serves the concerned administrative execution courts work to adjudicate in disputes, whatever the value, and the total volume of the provisions of the execution reached since the start of 1434 the system date and until 1437 its more than 470 thousand requests a total amount reached more than 230 billion Saudi riyals.
 6. How was the strategy implemented and what resources were mobilized?
The key developments and steps involved in developing and implementing the initiative were: • Needs identified through a number of meetings and discussions at senior levels in the Ministry of Justice. • Further meetings held with relevant authorities to consider the information and services needed and which could be provided at each point of execution. • An appropriate technical environment was created at the Ministry of Justice, including the alignment of this initiative with other government agencies and public sector e-services. • Electronic links with relevant authorities installed and tested. • The undertaking of a comprehensive training programme for all stakeholders, including judges and officials from the Ministry of Justice. The financial, technical and human resources costs were: • The financial costs were contained within the overall budget of the Ministry of Justice. • Although the technical aspects were led by experts at the Ministry, it was a collaborative effort that also utilized experiences gained from experts from other government departments in the creation and implementation of e-Government systems and from technicians from the relevant authorities. • The human resource costs (as well as the technical costs) can be seen in terms of sacrifices made to ensure this initiative was created and successfully implemented. For this period of time, it stretched human and other resources with the understanding that future benefits would far outweigh these short term sacrifices. As noted, the project was funded from the Ministry of Justice budget. As this is public money, the contribution came from citizens who would otherwise have benefitted from the money being spent elsewhere in society.

 7. Who were the stakeholders involved in the design of the initiative and in its implementation?
All people living in Saudi Arabia are stakeholders in this initiative, as they are for other aspects of the e-Government programme. Senior ministers of the nation contributed in terms of the decisions made (dating back to 2003) with regard to transforming public services in Saudi Arabia through e-Governance. As the guardians and coordinating agency for the e-Government programme, Yesser and its staff are contributing stakeholders in the initiative. Senior systems, analysts, programmers, engineers and IT technicians at the Ministry of Justice contributed directly to the initiative. So too did other staff who participated in training and development programmes and who continued to work through a disruptive implementation period. Private sector organisations and NGO’s working with disadvantaged groups are contributing stakeholders as they help in the achievement of a key aim of the initiative, which is ensuring that the legal system works equally well for all people.

 8. What were the most successful outputs and why was the initiative effective?
Five concrete outputs are: 1. The initiative ensures that the legal system works for all those in need of it, regardless of their personal circumstances and position in society. 2. The initiative has changed perceptions of the justice system, from one that was cynical and not trusting of it to one that sees it as being a transparent, open and efficient one that is available to all those who feel that an injustice has been done to them. Concrete evidence of this comes from the increase in the numbers of applications to the online administrative execution system over recent years – 82,505 in 2014, 143,828 in 2015 and 246,687 in 2016. 3. The time taken from application to completion is now a small fraction of the time previously taken. Concrete evidence of the confidence people now have in the justice system can also be seen in the proportions that now choose the online facilities – 84.29%. 4. The system has worked efficiently, reliably and consistently over such a period of time that it can be seen as being established and sustainable. 5. It is an important part of a process that represents a quantum leap in the ways in which public services are delivered and how they are used. Sustainable development can be seen through a number of lenses. Through this initiative can be seen empowerment (through a transparent, equitable and user-friendly justice system), the engagement of people and an improved civil society.

 9. What were the main obstacles encountered and how were they overcome?
Any change brings challenges and potential resistance. Therefore obstacles can be seen in terms of transitioning from offline to online, from letters and traditional ways of doing things to paperless and new and innovative ways. Also in longstanding habits and working practices that were swept away as a very new and modern system was introduced. Fundamental to overcoming these obstacles was finding ways that made it easy for stakeholders to believe in the vision. Staff seeing that the initiative not only worked for users but also for providers was the key to achieving this. This was done formally by providing comprehensive training and guidance and through meetings and workshops. It was done informally by conversations that discussed what the implications of the new system were for the working lives of judges and others. A further major obstacle was ensuring that those wishing to use the system felt comfortable with it and had confidence in themselves in using it, particularly if they had physical or mental impairments. This was overcome by designing the system to be as user friendly as possible and through the linkages to other public services provided through the e-Government system (being familiar with online public services used more frequently, such as health and education, boosted confidence and willingness to use this service).

D. Impact and Sustainability

 10. What were the key benefits resulting from this initiative?
It is possible to summarize the benefits of the Administrative Execution System according to the following: - Increase the power of the Ministry of Justice tools in administrative execution. - Implementation of enforceable provisions on human rights issues or alimony for divorced issues or support the children of divorced in a short time, which is beneficial to the applicant. - Increase the speed of implementation of judicial decisions and tighten the control on any style of delaying tactics, which were detrimental to the beneficiary. - Speed of delivery of rights relating to personal status issues - Disclosure and booking and execution of funds against the investment bank and the port in record time, saves him the right of the beneficiary of the student implementation. - Speed up the pace of work so that the student does not need to force frequent attendance at the court or other parties in order to comment on the transaction. - The possibility of taking the judges for subsequent procedures are very flexible, depending on connectivity, including up to benefit the beneficiary. - To reduce the cost, time and effort on the actors and beneficiaries of the service. - Obtain statistics the number of booking and disclosure requests and the number of lifting and transfer payments and stop the business records of the statistics that have contributed to better manage work requests. - Have been reducing the proportion of the reviewers of the court to inquire about their treatment, where the system provided text messages, according to which demanded implementation service, referral number. And we have made it clear in the numbers and impact on the Mini already improved the time required, as well as Iqbal rights holders and the increase in the amounts that have been collected for more than 1,000 times during the previous four years.

 11. Did the initiative improve integrity and/or accountability in public service? (If applicable)
If there was corruption in the previous system, it has been eliminated by the transparency and efficiency of this initiative. This means that if there were any public servants who ever colluded with defendants in the past by explaining how payment could be avoided (for example by closing accounts, absconding, hiding their money etc.), this is no longer possible. This inevitably not only improves integrity but makes it transparently clear to the public. The initiative empowers people by providing them with trustworthy information. If performance targets are not met, this can be seen by all users; if applications are delayed, the tracking system means that people can identify who and which department is causing the delay. This makes the government and individuals who work for it more accountable and the accountability comes from measurement and the publishing of the results of that measurement.

 12. Were special measures put in place to ensure that the initiative benefits women and girls and improves the situation of the poorest and most vulnerable? (If applicable)
The initiative does not specifically positively discriminate for women and girls and the poorest and most vulnerable, but it does make access to the justice system equally available for these groups. The fact that these groups are most likely to have been exploited and not received justice in the past means that by providing equality, they are most likely to be main beneficiaries.

Contact Information

Institution Name:   Ministry Of Justice
Institution Type:   Government Department  
Contact Person:   Rashed Alhadlag
Title:   Manager of the Portal Deparment  
Telephone/ Fax:   +966112948855
Institution's / Project's Website:  
E-mail:   rshadlag@moj.gov.sa  
Address:  
Postal Code:  
City:  
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