Call for Contributions

Preparations for the 2018 edition of the United Nations E-Government Survey 2018 (UNEGOV 2018) are now underway. This call for contributions invites experts, practitioners, scientists and researchers to contribute to the report by highlighting issues, research findings or solutions. All contributions are included in the final publication will be acknowledged in the report. All other contributions that meet the requirement of this call will be published online.

The deadline for submission is 31 December 2017. Interested contributors are encouraged to submit as soon as possible, in order to facilitate the preparation of the UNEGOV 2018.
You are invited to contribute to the  United Nations E-Government Survey 2018 in two ways:
1.         By submitting a policy brief (see below)
2.         By submitting a contribution to one of the UNEGOV 2018 chapters (see below)
Policy Briefs relevant to the overall  UNEGOV 2018 should be submitted to in .doc or .docx format, using email subject “ UNEGOV 2018 Policy Brief – [Title of Brief]”. Please indicate your name and professional affiliation in the text of your email. Click here for further details about the policy briefs.
Contributions to specific chapters should be submitted to in .doc or .docx format, using email subject ‘UNEGOV 2018 Chapter Contribution” - [indicate the chapter number, and title of the contribution]. Please indicate your name and professional affiliation in the text of your email. Please find more details on the different chapters below.


Chapter 1.  Mobilizing e-government to build resilient societies: preconditions and enabling environment



Digital technologies and e-government have great potential to accelerate progress towards resilient and sustainable societies if they are consistently applied notably to improve the access, effectiveness, affordability, and quality of public services.

Guiding Questions 

    What are some of the conditions that need to be in place for e-government to help build sustainable and resilient societies?

    For which SDG targets and indicators can ICTs/e-government best enable and  accelerate implementation and promote coherent and integrated approaches?

    How can the Survey better serve as a development tool for countries in leveraging e-government to deliver national sustainable development strategies in pursuit of the SDGs?



Chapter 2. E-government for leaving no one behind



Addressing the needs of the poorest and most vulnerable groups is one of the building blocks for establishing resilient and sustainable societies. This chapter will analyze how e‑government can be used to this end. 

Guiding Questions 

  • What are the needs of the poorest and most vulnerable groups and how can e-government can be utilized to address these needs?

  • One core principle of the 2030 Agenda is to leave no one behind. What are the opportunities and drawbacks of e-government as an enabler for improving the lives of the poorest and most vulnerables?  What kind of accompanying measures would be needed to maximize positive impacts?



Chapter 3. E-government: A tool to better anticipate and respond to disasters



This chapter will analyze how e-government can be used and can mobilize resources to anticipate and respond to natural or man-made disasters and to various types of crisis. It will outline the platforms and technologies that governments can use to improve regional and local disaster risk analysis, preparedness and responsiveness.

Guiding Questions 

  • How can governments use ICTs and e-government  to anticipate and respond to disasters?

  • What are some of the good practices in using ICTs and e-governments in managing disasters?

  • What are the risks of relying on these technologies during disaster times?



Chapter 4. Building the resilience of e-government



This chapter will analyze how to build the resilience of e-government systems. Digital technologies and e-government have provided advanced tools and resources for governments to provide public services, to engage citizens in policy making, to improve transparency and to monitor development plans.

Guiding Questions 

  • What do governments need to put in place for building the resilience of e-government systems and applications?

  • What can governments do in order to increase security of their ICT systems and applications?



Chapter 5. Global trends in e-government



The chapter will briefly analyze the ranking of the 193 UN member states according to the E-Government Development Index (EGDI) including sub-indexes like e-Participation Index (EPI).  The EGDI is a composite index of three key dimensions of e-government: 1) Scope and quality of online public services (OSI); 2) status of the development of telecommunication infrastructure (TII) and 3) Human capital (HCI).

Guiding Questions 

  • What are some of the global trends in e-government? What should UN highlight in the E-Government Survey as emerging issues and trends?

  • What can be measured through the Survey’s questionnaire vis-a-vis vs what can be addressed through narrative/analytical research of trends/cases?

  • Is the Online Service Index (OSI) adequate and how can it be improved if needed, along with its, questionnaire and sub-indexes?

  • The Survey currently only marginally evaluates usage and user satisfaction of online services (through what is shown in national portals ). What other usage and satisfaction and other indicators could the Survey look at to measure, in order to include just the outputs but outcomes and impact of e-government and assess use and people’s satisfaction? Can this be done through an analysis rather than indicators?



Chapter 6. Regional development and country groupings performance



The chapter will further examine the challenges and opportunities in various regions and identify promising avenues that may help decrease the gap in e-government between developing and developed countries and allow the poorer countries to mobilize e‑government and ICTs to help overcome social, political, cultural, environmental, and economic development hurdles.

Guiding Questions
(Please also refer to questions under Chapter 5 which may also be applicable for this Chapter)

  • What are some specific challenges and opportunities for e-government in different regions and/or in different countries?

  • What should UN highlight when presenting regional performances?



Chapter 7. Transforming cities to increase resilience and sustainability



This chapter will examine how cities can leverage on e-government to deliver services that improve the resilience and sustainability of urban life and focus on transforming the lives of people and pursuing the SDGs.

Guiding Questions 

  • How can e-government transform cities  to improve the resilience and sustainability of urban life?

  • What are some of the good examples of e-government applications for local governments?

  • What should local government officials take into consideration while starting e-government projects?



Chapter 8. Fast-evolving technologies affecting e-government and possible applications for the SDGs



This chapter will highlight the fast-evolving technologies that can bring both unprecedented opportunities and existential threats, and have the potential to help shape the future of government. It will focus on technologies that can have a far-reaching impact on the realization of the SDGS and on the way governments operate and interact with people.

Guiding Questions 

  • What are some of the fast-evolving technologies affecting e-government and what are their possible applications for the SDGs?

  • What are the likely future trends and challenges in ICT, e-government, and digital government?

  • What are the related societal and public policy issues? What is the relation to the Sustainable Development Goals (SDGs) and their key principles?