Over the past two decades, information communication technologies (ICTs) have evolved dramatically in transforming societies, cultures and economies. The world has witnessed changes brought about by the rapid advancement of technologies in the ICT ecosystem such as the social media, big data and the Internet of Things. Mobile technologies and broadband connectivity, already pervasive in developed countries, is being rapidly deployed in developing countries and emerging markets. Social networks have made profound changes and impacts on the ways people interact with one another and with their governments. Open government data and cloud computing, coupled with consumerisation of mobile devices, have further enriched the ecosystem.
Indeed, it is not surprising that the 2030 Agenda for sustainable development has embraced the spread of ICTs and global interconnectedness of having great potential to accelerate human progress, to bridge the digital divide and to develop knowledge societies. Governments worldwide are now cognizant of the power of ICTs and e-government for the advancement and transformation of the public sector landscape.
In this connection, our Division promotes e-government development for responsive, efficient, effective and equitable delivery of public service to all people, building public trust and ensuring transparency, participation and collaboration in the development process.