Featured Titles

The featured titles of the Department of Economic and Social Affairs (DESA), Division for Public Institutions and Digital Government (DPIDG), include the flagship United Nations E-Government Survey 2018, World Public Sector Report 2019 and the Division's most recent titles, Compendium of National Institutional Arrangements for implementing the 2030 Agenda for Sustainable Development. You can immerse yourself in a highly accessible 60-year history of the United Nations contribution to the improvement of public administration, now available in English and French, or browse and research through the many cases provided in the compendia on information and communications technology (ICT) applications on electronic government, as well as the compendia on innovative e-government practices.

To open a book, just click on the cover. These titles are presented as flip books. So you can view them, zoom in and navigate as if you were reading an actual book. If you would like further information on any of the featured titles or to view them as pdfs, just click "for more information".

World Public Sector Report 2019
	The 2030 Agenda and the Sustainable Development Goals (SDGs) prominently feature institutions, both as a cross-cutting issue in many of the goals and as a standalone goal (SDG 16). The World Public Sector Report 2019 looks at national-level developments in relation to several concepts highlighted in the targets of Goal 16, which are viewed as institutional principles: access to information, transparency, accountability, anti-corruption, inclusiveness of decision-making processes, and non-discrimination. more info
Compendium of National Institutional Arrangements for implementing the 2030 Agenda for Sustainable Development: 2019 Update
	Since the adoption of the 2030 Agenda for Sustainable Development in 2015, countries have continuously updated institutional arrangements in order to enable government institutions and other stakeholders to implement the Agenda. This compendium aims to document institutional arrangements related to the implementation of the Sustainable Development Goals (SDGs), in a simple but standard way. The compendium covers the 46 countries that presented Voluntary National Reviews (VNRs) in 2018 at the United Nations High-level Political Forum on sustainable Development. more info
Compendium of National Institutional Arrangements for implementing the 2030 Agenda for Sustainable Development
	In order to implement the 2030 Agenda for Sustainable Development and the Sustainable Development Goals (SDGs), many countries have been adapting their policy and institutional frameworks and are actively mobilizing all parts of government, parliaments, supreme audit institutions, as well as non-state actors. The compendium aims to facilitate exchanges on institutional practices and lessons learned among governments and other stakeholders, thereby helping them to support the realization of the SDGs. more info
United Nations E-Government Survey 2018
	The 2018 UN E-Government Survey is published as the implementation of the 2030 Agenda for Sustainable Development Goals (SDGs) advances to its third year. Governments have the critical responsibility to pursue policies and measures to build resilience and assist those most affected by shocks in achieving SDGs. They must find ways to anticipate disasters and shocks and lower their impact. Digital technologies are increasingly being used by governments to improve the response to disasters and other shocks to improve the resilience of communities. more info
World Public Sector Report 2018
	The World Public Sector Report 2018 examines how governments, public institutions and public administration can foster integrated approaches to the implementation of the 2030 Agenda and the Sustainable Development Goals. The report examines key challenges and opportunities for integrated approaches from the perspective of public administration, highlighting experiences from past decades both at the systemic and sectoral levels... more info
Compendium of Innovative Practices in Public Governance and Administration for Sustainable Development
	This Compendium of Innovative Practices in Public Governance and Administration for Sustainable Development explores three shifts in government-society interactions that have had significant impact on public administration and public service . These are the (i) demand for more people-centered governance, (ii) greater use of ICT technologies in public sector, and (iii) demand for high-quality human resources in public sector to deal with increasingly more complex development imperatives... more info
United Nations E-Government Survey 2016
	The UN E-Government Survey 2016 on “E-Government in Support of Sustainable Development” offers a snapshot of trends in the development of e-government in countries across the globe. According to the Survey more governments are embracing information and communication technologies (ICTs) to deliver services and to engage people in decision-making processes in all regions of the world. The 2016 Survey provides new evidence that e-government... more info
2015 World Public Sector Report
	The 2015 World Public Sector Report, titled Responsive and Accountable Public Governance, presents the need for public governance to become more responsive and accountable in order for the State to lead the implementation of a collective vision of 2030 Agenda. Social and technical innovations are providing an opportunity for the social contract between the State and the citizenry to shift towards more collaborative governance, supported by effective, efficient, transparent...more info
Compendium of Innovative E-Government Practices, Volume V
	The Compendium of Innovative Practices of Citizen Engagement by Supreme Audit Institutions for Public accountability provides an overview of successful examples and innovations in the engagement of citizens in public accountability processes through Supreme Audit Institutions. The purpose of this book is to disseminate, through comparitive case studies and analysis, and conceptual frameworks, information about innovative and successful practices...more info

Good Practices and Innovations in Public Governance 2012-2013

This publication provides an overview of 145 successful innovations in governance and public administration from 50 countries that received the United Nations Public Service Awards, which is the most prestigious international recognition of excellence in public service. The purpose of this book is to disseminate, through descriptive case studies, information about innovative practices by looking at the problem that led to an innovation; the solution that was designed and implemented to respond...more info

United Nations E-Government Survey 2014
	The 2014 edition of the United Nations E-Government Survey, coming on the heels of a ten-year period of the World Summit on the Information Society (WSIS) action line implementation, asserts that information and communication technologies are potent enablers of the effective, transparent and accountable institutions envisaged by world leaders at Rio. Countries in all regions of the world and at all levels of development continue to make significant investments in public sector ICT for these reasons...more info
Compendium of Innovative Practices of Citizen Engagement by Supreme Audit Institutions for Public Accountability 2013
	The Compendium of Innovative Practices of Citizen Engagement by Supreme Audit Institutions for Public accountability provides an overview of successful examples and innovations in the engagement of citizens in public accountability processes through Supreme Audit Institutions. The purpose of this book is to disseminate, through comparitive case studies and analysis, and conceptual frameworks, information about innovative and successful practices...more info

United Nations E-Government Survey 2012
	The United Nations E-Government Survey 2012 finds that many have put in place e-government initiatives and information and communication technologies applications for the people to further enhance public sector efficiencies and streamline governance systems to support sustainable development. Among the e-government leaders, innovative technology solutions have gained special recognition as the means to revitalize lagging economic and social sectors...more info
World Public Sector Report 2010
	Countries emerging from conflict situations are almost always plagued by social upheaval, damaged infrastructure, reduced productive capacity, severe revenue shortfalls, seriously weakened human resources and greatly diminished security. The challenges are daunting as post-conflict governments strive to ensure peace and security, foster social reconciliation and promote development. Yet recovery is possible if the public administration can earn the trust of the people...more info
Good Practices and Innovations in Public Governance 2003-2011
	This publication provides an overview of 145 successful innovations in governance and public administration from 50 countries that received the United Nations Public Service Awards, which is the most prestigious international recognition of excellence in public service. The purpose of this book is to disseminate, through descriptive case studies, information about innovative practices by looking at the problem that led to an innovation; the solution that was designed and implemented to respond...more info
Compendium of Innovative E-Government Practices, Volume IV
	In the face of increasing demands on governments to become more effective and efficient, coupled with a need to pay more attention to user needs, governments have been forced to rethink their approach to service delivery. Although many countries have implemented one-stop portals, online transactions and e-participation possibilities, developing public value in e-government is still at the initial stages of conceptualization and implementation. As a result, not all e-solutions and e-services that governments provide fully meet the needs of the citizen...more info
Compendium of Innovative E-Government Practices, Volume III
	As information and communication technologies are dramatically changing the lives of people around the world, governments must come to grips with finding solutions that will increase public value to their citizens. Governments' use of the Internet has revolutionized the speed and effectiveness of government service delivery and public administration. The benefits of online service delivery manifest themselves in a faster, cheaper, more personalized and efficient service delivery that citizens and businesses can access 24 hours a day, seven days a week...more info
Compendium of Innovative E-Government Practices, Volumes I & II
	The Compendium of Innovative E-government Practices is a compilation of case studies of innovative e-government solutions, services and applications, published in 2007. The Compendium does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront. In this edition are 200 case studies from 57 countries, which have been organized by all the world regions: Africa, Asia and the Pacific, Europe, Latin America, and North America and the Caribbean...more info
Compendium of ICT Applications on Electronic Government, Volume 3
	Volume 3 of the Compendium, the third in the series, focuses on m-technology software products and applications in the areas of citizen engagement that are being used in both developed and developing countries...more info
Compendium of ICT Applications on Electronic Government, Volume 2
	Volume 2 of the Compendium, the second in the series, focuses on m-technology software products and applications in the areas of human security and business development that are being used in both developed and developing countries...more info
Compendium of ICT Applications on Electronic Government, Volume 1
	Volume 1 of the Compendium, the first in the series, focuses on m-technology software products and applications in the areas of health (m-health) and learning (m-learning) that are being used in both developed and developing countries. It is important to note that m-technology is evolving extremely fast. Some of the software applications presented may have already been modified and newer versions been released...more info
The Contribution of the United Nations to the Improvement of Public Administration: A 60-Year History
	The United Nations Programme on Public Administration, Finance and Development celebrated its sixtieth anniversary in 2008. The United Nations Department of Economic and Social Affairs (DESA) commemorated the anniversary by, among other things, publishing this book to highlight the broad historical background and path that the programme has gone through since its establishment in 1948 by United Nations General Assembly resolution 246 (III), to the present-day activities of the Division for Public Administration and Development Management (DPADM)...more info
La contribution des Nations Unies à l'amélioration de l'administration publique: 60 ans d'histoire
	Le Programme des Nations Unies concernant l'administration publique, les finances et le développement a célébré son soixantième anniversaire en 2008. Le Département des affaires économiques et sociales des Nations Unies a commémoré cet anniversaire par la publication de ce livre et d'un CD-ROM, pour mettre en évidence le contexte historique général et les travaux réalisés par le Programme depuis sa création en 1948, conformément à la résolution 246 (III) de l'Assemblée générale des Nations Unies, jusqu'aux présentes activités de la Division de l'administration publique et de la gestion du développement...more info
World e-Parliament Report 2012
	By analyzing data contributed by 156 parliaments against the results of the 2008 and 2010 editions of the report, the World e-Parliament Report 2012 offers an unprecedented comparative investigation of the major trends, practices and experiences in the use of information and communication technology in the parliamentary environment. The 2012 edition also describes innovations and trends that have emerged since the previous report, such as tablet devices and open data...more info
World e-Parliament Report 2010
	Prepared by the Global Centre for ICT in Parliament, a broad partnership initiative of the United Nations Department of Economic and Social Affairs (DESA) and the Inter-Parliamentary Union, the World e-Parliament Report 2010 offers parliaments a useful instrument to assess the progress made by legislatures over the past two years and draw lessons from different practices and experiences. The report, based on data contributed by more than one hundred and thirty parliaments from around the world, continues to represent the most authoritative baseline against which legislatures can evaluate their own developments, identify innovative actions, and adopt measures to improve their capacity to participate in the information society...more info