Citizen Map

Description:

"The Citizen Map (site and app), which provides georeferenced information for public services and allows users to get digital queue tickets for onsite public services, was updated to: - Ensuring there are no “open” queue tickets and provide textual and graphic information (including a new splash screen and banner) to users; - Targeting citizens, to help prevent crowding in on-site counters (in conjunction with ePortugal); - Click to action for services on digital channels (in conjunction with ePortugal); - Click to action to obtain information and answer questions (in conjunction with the Citizen Contact Centre and Business Contact Centre); - Click to action placement for pre-scheduling services (in conjunction with the entities responsible for the service). There are other small improvements foreseen: - Backend (invisible to the user): for instance, immediate map information update system, performance improvement, etc. - Frontend: accessibility, click to call throughout the Map, etc."

Country:

Portugal

Institution:

Administrative Modernization Agency (AMA)

Category:

Digital Government


Focus:

Social distancing

Technology:

website

Links:

https://mapa.eportugal.gov.pt/