MSAD through local governorates' efforts focus on enhancing the living standard of the community, as well as simplifying the government services provision to the public and business. This was translated through the establishment of service centers operated as one-stop-shop type of centers and city councils in governorates, governorates, cities and rural areas.
The final scope of work for the project covers all cities and/or districts of Egypt (around 280 city/district councils). Each of these councils undergoes restructuring, civil works, renovations, furnishings, infrastructure building and back office preparations including LAN's and ICT tools & equipments, Business applications, staff training and capacity building.
There is diversity in the services provided in each site. A sample of the services offered, which highlight some of the economical and time reductions achieved as a result of the transformation process include Construction/restoration/renovation permits, which are considered as the main services offered in governorates. In addition to street work permits which include digging permits and street advertisement permits, as well as retail store permits which cover general permits to practice commercial or industrial activities.
For all of the services offered, there is a better queuing system to better serve the citizens. Anti-corruption policies and regulations are applied by separating between government officials at the backend of the processes and the citizens. Efficiency is achieved through standardization of forms, modern management applications in reducing friction, resolving conflicts and managing relations with customers and investors.
The most significant -ongoing- goal in the transformation process is providing better service to citizens. The overall goals were improving the quality of public services while cutting the administrative costs/time, facilitating the acquisition of governmental services by the citizens and reducing complexities for various stakeholders. The benefits of the project can be outlined on technical, financial, human resources and organizational levels.
On the technical level, ease and accessibility of services to citizens takes place; government efficiency increases, work processes improve, service delivery time is reduced. On the financial level, associated operating costs and time is reduced. On the human resources level, there is better work environment and employee's communication and technical skills. On the organization level, government responsiveness to citizens increases, work performance improves, more support goes to the decision-making process on different managerial levels, workflow standards and processes among similar departments in different governorates and government bodies gets unified, as well as increases Knowledge-Sharing and transfer of information across government entities.