United Nations Public Service Award Winners


Initiative: Integrated Service Unit on Poverty Relief (ISUPR)


Institution: Integrated Service Unit on Poverty Relief


Problem: Based on the National Social and Economy Survey of 2011, families under the poverty line compromise of 17.59 per cent of the total population in the Sragen Residency. Some of the challenges that are faced by them were: (i) Compromised Health Services: even though the Indonesian Government has provided subsidized health insurance (Jamkesmas) there were errors in the database which left many individuals under the poverty line to be uninsured; (ii) Compromised Education Services: While government scholarships existed, it was identified that 1,500 students did not have access to it due to complications in the database; (iii) Access to information: Many students, especially the economically disadvantaged, did not know the procedure to obtain government funded scholarships; (iv) Bureaucracy: Public service was uncoordinated and produced long wait times for any processing. Databases were not integrated, and different agencies had different standards/varying qualifications for the available grants. This resulted in economically disadvantaged communities not being able to access available government grants.rses.


Solution: The creation of the Integrated Service Unit on Poverty Relief (ISUPR) was to better connect welfare service providers with users, ensuring transparency and accountability of public services through communication technology. The institution coordinates efforts from various government and private institutions, to help communities in areas impacted by natural disaster. Under the new framework, public service delivery- directly related to poverty relief- is unified and equipped with valid survey instruments, as well as a database that is frequently updated and maintained. The initiative re-directs poorer communities to seek relief through the ISUPR, as it simplifies bureaucratic procedures by integrating efforts from various business entities to provide “one-stop-shop” service. This approach also allows society to directly report problems and inquiries from ISUPR, and also facilitates the private sector to execute Corporate Social Responsibilities, if they should choose to get involved.


Impact: ISUPR created uniformity in the classification of the economically disadvantaged and their eligibility for welfare programmes and grants. Through the initiative, individuals under the poverty line can now obtain certainty on the government units responsible for the administration of the welfare programs available to them. Through ISUPR, 1,020 houses in Tangen District and 1, 210 houses in Gemolong District have been renovated through the distribution of housing grants. 1,500 housing grants have been delivered in Sumberwalang District in 2014., and the number of families living under poor housing conditions have been reduced from 62,109 in 2011 to 55,394 in 2014.



Category 3:

Promoting Whole-of-Government Approaches in the Information Age


Related SDGs: 










Asia and the Pacific Group


More information: 


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