United Nations Public Service Award Winners


Initiative: Support Centers for the Integration of Migrants 


Institution: High Commission for Migration


Problem: Migrants in Portugal had to visit multiple offices to receive information about their settlement process. This led to long wait times, delayed responses and deferred procurement of required documents which impacted legal, social and employment circumstances of the migrants.


Solution: The National Support Centers for the Integration of Migrants (CNAIM) initiative enables concentration and cooperation of various public institutions by facilitating a unified working process. The services inform, guide and advice migrants by providing consistent information and minimizing inaccuracy and delays. As a result, migrants were able to address issues regarding their settlement in a single visit to the offices.


Impact: Between March 2004 and September 2018, CNAIM provided 4,599,749 services, focusing their effort on quality and efficiency. The integrated services increased the efficiency and accuracy of public administration services to reduce unnecessary visits to the offices.



Category 2:

Ensuring Integrated Approaches in the Public-sector Institutions


Related SDGs: 










Western Europe and Others Group


More information: 

National Support Centers for the Integration of Migrants (CNAIM)

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