United Nations Public Service Award Winners


Initiative: The Single Digital Health File (EDUS)  


Institution: Caja Costarricense de Seguro Social


Problem: Medical records of the Costa Ricans were not easily accessible or transferable between different offices and regions, impeding the quality of healthcare patients received.


Solution: The Single Digital Health File (EDUS) consists of a set of applications and services that allows the automation of health processes. Using the EDUS, health professionals of the CCSS (Caja Costarricense de Seguro Social) can review patients’ health record from any medical establishment and throughout its network of services. It facilitates better clinical decision making and quality control. The access to clinical information available in real time and the implementation of clinical protocols for the medical care guarantee the standardization of the processes. The system also employs mobile messaging features to directly communicate with people using EDUS.


Impact: The initiative is used in 1,047 Basic Teams of Integral Health Care (Primary Care Establishments) of the Costa Rican Social Security Fund in the 7 provinces.



Category 4:

Promoting Digital Transformation in Public-sector Institutions


Related SDGs: 







Costa Rica



Latin America and Carribbean Group


More information: 

The Single Digital Health File (EDUS)

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