Initiative: e Mrejesho
Institution: e-Government Authority
Overview: e-Mrejesho is a platform designed to centralize the collection of citizen complaints, inquiries, and feedback. By streamlining this process, the platform reduces inefficiencies in government operations and simplifies communication between citizens and government agencies. e-Mrejesho enhances data-driven decision-making by systematically collecting and analyzing citizen input, enabling government agencies to make informed decisions that address public needs and concerns. This approach fosters greater adaptability and responsiveness in governance. The platform's user-centric approach aims to enhance residents experience and engagement with government agencies. It provides a convenient and accessible platform for communication, actively encouraging residents to participate in governance and decision-making processes and strengthening the bond between the government and the public. Complaints can be submitted anonymously, alleviating fears of online surveillance or retaliation. Additionally, e-Mrejesho ensures that complaints and inquiries are visible to high-ranking government officials, promoting a culture of accountability and responsiveness within government institutions.
Impact: In providing a secure and anonymous platform to receive complaints and feedback on government services, the initiative has increased participation in feedback mechanisms. This has helped support data-driven decision-making through advanced analytics, allowing government agencies to act on citizen feedback and complaints, thereby fostering more responsive and accountable governance.
Website: https://emrejesho.gov.go.tz