Basic Info

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Nominee Information

Institutional Information

Member State India
Institution Name Chief Commissioner of Land Administration
Institution Type REVENUE LAND ADMINISTRATION
Administrative Level STATE LEVEL
Name of initiative Electronic- Record of Right in 15 minutes
Projects Operational Years 3
Website of Institution ccla.ap.gov.in

Question 1: About the Initiative

Is this a public sector initiative? Yes

Question 2: Categories

Is the initiative relevant to one of the UNPSA categories? Reaching the poorest and most vulnerable through inclusive services and partnerships
UNPSACriteria
2017.1.1 Introduces an idea, policy, practice or structure that is distinctively new, innovative and unique in the context of a given country or region, for reaching the poorest and most vulnerable and ensuring that they make progress towards the SDGs
2017.1.2 Increases the access of the poorest and most vulnerable people to quality and affordable public services. This can be done notably by addressing the obstacles that hinder their access to public services such as geography, income or other social or economic factors, security issues, care burden, mobility, discrimination related to sex, gender, age, race, ethnicity and other factors depending on the country or regional context. This can also include introducing new approaches to delivering services or claiming rights and obtaining benefits, so that the poorest and most vulnerable can access those more easily.
2017.1.5 Creates mechanisms to ensure that the poorest and most vulnerable (and those who represent or assist them) can easily obtain information about public services -notably services related to the SDGs- , related decisions and approaches, as well as about their own rights and entitlements.
2017.1.6 Creates mechanisms that can help the poorest and most vulnerable (and those representing or assisting them) to hold the government accountable on the delivery of public services. This may include mechanisms allowing them to provide feedback on the relevance, quality and cost of public services; report any wrongdoing; initiate investigations; file complaints or request compensation where relevant.
2017.1.7 Introduces mechanisms that ensure that public officials are informed about the special needs of the poorest and most vulnerable, trained and equipped to meet them and held accountable when these needs are ignored or when the rights of the poorest and most vulnerable people are not protected.

Question 3: Sustainable Development Goals

Is the initiative relevant to any of the 17 SDG(s)? Yes
If you answered yes above, please specify which SDG is the most relevant to the initiative. (hold Ctrl to select multiple)
Goal 16: Peace, Justice and Strong Institutions
Which target(s) within the SDGs specified above is the initiative relevant to? (hold Ctrl to select multiple)
16.5 Substantially reduce corruption and bribery in all their forms
16.6 Develop effective, accountable and transparent institutions at all levels
16.7 Ensure responsive, inclusive, participatory and representative decision-making at all levels

Question 4: Implementation Date

Has the initiative been implemented for two or more years Yes
Please provide date of implemenation (dd/MM/yyyy) 10 Jul 2014

Question 5: Partners

Has the United Nations or any UN agencies been involved in this initiative? No
Which UN agency was involved? (hold Ctrl to select multiple)
The Preparatory Commission for the Comprehensive Nuclear-Test-Ban Treaty Organization
Please provide details

Question 6: Supporting documentation

Will you be able to provide supporting documentation for your initiative? Yes

Question 7: UNPSA Awards

Has the initiative already won a UNPS Award? No

Question 8: Other Awards

Has the initiative won other Public Service Awards? Other
If other, please specify Skoch Order of Merit in 20.12.2017

Question 9: How did you learn about UNPSA?

How did you learn about UNPSA? Through Google.and other webportals

Question 10: Validation Consent

I give consent to contact relevant persons and entities to inquire about the initiative for validation purpose. No

Question 1: About the Initiative

Is this a public sector initiative? Yes

Question 2: Categories

Is the initiative relevant to one of the UNPSA categories? Reaching the poorest and most vulnerable through inclusive services and partnerships
UNPSACriteria
2017.1.1 Introduces an idea, policy, practice or structure that is distinctively new, innovative and unique in the context of a given country or region, for reaching the poorest and most vulnerable and ensuring that they make progress towards the SDGs
2017.1.2 Increases the access of the poorest and most vulnerable people to quality and affordable public services. This can be done notably by addressing the obstacles that hinder their access to public services such as geography, income or other social or economic factors, security issues, care burden, mobility, discrimination related to sex, gender, age, race, ethnicity and other factors depending on the country or regional context. This can also include introducing new approaches to delivering services or claiming rights and obtaining benefits, so that the poorest and most vulnerable can access those more easily.
2017.1.5 Creates mechanisms to ensure that the poorest and most vulnerable (and those who represent or assist them) can easily obtain information about public services -notably services related to the SDGs- , related decisions and approaches, as well as about their own rights and entitlements.
2017.1.6 Creates mechanisms that can help the poorest and most vulnerable (and those representing or assisting them) to hold the government accountable on the delivery of public services. This may include mechanisms allowing them to provide feedback on the relevance, quality and cost of public services; report any wrongdoing; initiate investigations; file complaints or request compensation where relevant.
2017.1.7 Introduces mechanisms that ensure that public officials are informed about the special needs of the poorest and most vulnerable, trained and equipped to meet them and held accountable when these needs are ignored or when the rights of the poorest and most vulnerable people are not protected.

Question 3: Sustainable Development Goals

Is the initiative relevant to any of the 17 SDG(s)? Yes
If you answered yes above, please specify which SDG is the most relevant to the initiative. (hold Ctrl to select multiple)
Goal 16: Peace, Justice and Strong Institutions
Which target(s) within the SDGs specified above is the initiative relevant to? (hold Ctrl to select multiple)
16.5 Substantially reduce corruption and bribery in all their forms
16.6 Develop effective, accountable and transparent institutions at all levels
16.7 Ensure responsive, inclusive, participatory and representative decision-making at all levels

Question 4: Implementation Date

Has the initiative been implemented for two or more years Yes
Please provide date of implemenation (dd/MM/yyyy) 10 Jul 2014

Question 5: Partners

Has the United Nations or any UN agencies been involved in this initiative? No
Which UN agency was involved? (hold Ctrl to select multiple)
The Preparatory Commission for the Comprehensive Nuclear-Test-Ban Treaty Organization
Please provide details

Question 6: Supporting documentation

Will you be able to provide supporting documentation for your initiative? Yes

Question 7: UNPSA Awards

Has the initiative already won a UNPS Award? No

Question 8: Other Awards

Has the initiative won other Public Service Awards? Other
If other, please specify Skoch Order of Merit in 20.12.2017

Question 9: How did you learn about UNPSA?

How did you learn about UNPSA? Through Google.and other webportals

Question 10: Validation Consent

I give consent to contact relevant persons and entities to inquire about the initiative for validation purpose. No

Question 1: About the Initiative

Is this a public sector initiative? Yes

Question 2: Categories

Is the initiative relevant to one of the UNPSA categories? Reaching the poorest and most vulnerable through inclusive services and partnerships
UNPSACriteria
2017.1.1 Introduces an idea, policy, practice or structure that is distinctively new, innovative and unique in the context of a given country or region, for reaching the poorest and most vulnerable and ensuring that they make progress towards the SDGs
2017.1.2 Increases the access of the poorest and most vulnerable people to quality and affordable public services. This can be done notably by addressing the obstacles that hinder their access to public services such as geography, income or other social or economic factors, security issues, care burden, mobility, discrimination related to sex, gender, age, race, ethnicity and other factors depending on the country or regional context. This can also include introducing new approaches to delivering services or claiming rights and obtaining benefits, so that the poorest and most vulnerable can access those more easily.
2017.1.5 Creates mechanisms to ensure that the poorest and most vulnerable (and those who represent or assist them) can easily obtain information about public services -notably services related to the SDGs- , related decisions and approaches, as well as about their own rights and entitlements.
2017.1.6 Creates mechanisms that can help the poorest and most vulnerable (and those representing or assisting them) to hold the government accountable on the delivery of public services. This may include mechanisms allowing them to provide feedback on the relevance, quality and cost of public services; report any wrongdoing; initiate investigations; file complaints or request compensation where relevant.
2017.1.7 Introduces mechanisms that ensure that public officials are informed about the special needs of the poorest and most vulnerable, trained and equipped to meet them and held accountable when these needs are ignored or when the rights of the poorest and most vulnerable people are not protected.

Question 3: Implementation Date

Has the initiative been implemented for two or more years Yes
Please provide date of implemenation (dd/MM/yyyy) 10 Jul 2014

Question 4: Partners/Stakeholders

Has the United Nations or any UN agencies been involved in this initiative? No
Which UN agency was involved? (hold Ctrl to select multiple)
The Preparatory Commission for the Comprehensive Nuclear-Test-Ban Treaty Organization
Please provide details

Question 5: Required Supplemental Documents

Will you be able to provide supporting documentation for your initiative? Yes

Question 6: UNPSA Awards

Has the initiative already won a UNPS Award? No

Question 7: Other Awards

Has the initiative won other Public Service Awards? Other
Comments: Skoch Order of Merit in 20.12.2017

Question 8: Sustainable Development Goals

Is the initiative relevant to any of the 17 SDG(s)? Yes
If you answered yes above, please specify which SDG is the most relevant to the initiative. (hold Ctrl to select multiple)
Goal 16: Peace, Justice and Strong Institutions
Which target(s) within the SDGs specified above is the initiative relevant to? (hold Ctrl to select multiple)
16.5 Substantially reduce corruption and bribery in all their forms
16.6 Develop effective, accountable and transparent institutions at all levels
16.7 Ensure responsive, inclusive, participatory and representative decision-making at all levels

Question 9: Validation Consent

Do you have any objections to us inquiring about the initiative for validation purposes? No

How did you know about UNPSA?

How did you know about UNPSA? Through Google.and other webportals

Nomination form

Questions/Answers

Question 1

Please provide a brief summary of the initiative including the problems/challenges it addressed and the solutions that the initiative introduced (300 words maximum)
“The project pertains to providing the farmer with “electronic-Record Of Rights in 15 minutes” .Land is a scarce commodity, it gives social status as well as security to the farmer. Farmer feels confident when an official document is in his hand recognizing his ownership/possession and it also helps him to avail various benefits from credit agencies as well as government departments. With advanced Technology in hand, for first time in the nation the certificate of “electronic-Record Of Rights” is made easily available to the farmer through Web based & Kiosk based gateways. This not only avoids time delay and but also eliminates corruption.” Mutation is the process of effecting the changes in the registry of land holdings owing to inheritance, succession, partition, sale, gift, testamentary disposition, assignment of Government lands, acquisition of patta lands to be incorporated in land records. The Andhra Pradesh Rights in Land and Pattadar Pass Books Act 1971 provides for effecting changes in the register of land holdings and for the issue of Pattadars Pass books and Title deeds. The Pattadar Pass books and Title deeds record the ownership rights of the farmers. The entire data in the passbook will be digitally signed by the Tahsildar and the book will be delivered to the applicant address in the country. In the year 2016 ROR ACT has been amended and Title Deed cum Pattadar Passbooks were made optional. Pattadar passbooks were issued through electronically on secured stationary with security features and State wide Unique ID through MeeSeva to avoid fake Pattadar passbooks and to prevent bogus loans. These documents are the proof which shows the possession and Ownership of Land, these books are useful for verification for credit agencies for sanctioning of loans, subsidy, fertilizers, seeds and compensation from government. Using Re-engineered technology - Printing of title deed cum pattadar passbooks were made available in real time through Meeseva with the Authentication of Pattadar information. Pattadar can avail this service through Meeseva by giving his biometric authentication where the Aadhar number of the individual is already seeded successfully with the land Record Data. The Title Deed Cum PPB can be obtained within 15 minutes by the farmers “Across the counters”.
a. What are the overall objectives of the initiative?
Please describe the overall objectives of the initiative (200 words maximum)
Land is a scarce commodity; it gives social status as well as security to the farmer. Farmer feels confident when an official document is in his hand recognizing his ownership/possession and also it helps him to avail various benefits from credit agencies as well as government departments. “electronic - Record Of Right In 15 Minutes” service/facility is launched by the Hon’ble CM of Andhra Pradesh Sri Nara Chandra Babu Naidu garu on 04.08.2017. The total land records in Andhra Pradesh were digitized and maintained in a department website called ‘Webland’. The land record contains particulars of land details and also of the details of Land Owner called as ‘Pattadar’ in A.P. As on 05.01.2018, 83.24 Lakh Pattadars were in the state. All the pattadars were Aadhar Seeded in the Webland in integration with SRDH. Type of stakeholders consulted : 1.Citizen who is Pattadar of the land record, with aadhar number seeded successfully 2. Meeseva Kiosk operator 3. Technology service provider 4. Revenue Officials Number of stakeholders consulted : All the State Government departments at different hierarchies in the State pyramid- District collector, Joint Collector, RDO, Tahsildar, Deputy Tahsildar and VROs Stages at which stakeholder input was sought : Conception stage, Design & Development stage, Implementation and Delivery stage
b. How does the initiative fit within the selected category?
Please describe how the initiative is linked to the criteria of the category (200 words maximum)
Each farmer will apply for allotment of Pattadar Passbook cum Title deed (electronic - Record Of Right) through MeeSeva (Citizen Service Centres). The process is cumbersome & time taking at field level and there is chance for malpractices. But with Aadhar seeding of all the pattadars in land records and by using bio-metric verification the ‘electronic - Record Of Right In 15 Minutes’ is made available to the respective farmers in real-time. Also, safe guards were created without compromising the security features in the e-Title deed cum Pattadar Passbook. 9 security features were provided in the e-Title deed cum Pattadar Passbook. Also, an android mobile application called “BhuShodhak” is developed as QR Scanning & Validation tool to check the genuinity & authenticity of any e-Title deed cum Pattadar Passbook. The farmer has two options – can approach MeeSeva Center (Citizen Service Centre) and can apply in the service called “Printing of e-Title deed cum Pattadar Passbook (electronic - Record Of Right) in MeeSeva (Electronic-Record Of Right)”. This service cost of Rs. 25 under Category A (delivery across the counter) services of MeeSeva. The Titledeed cum Pattadar Passbook (Electronic-Record Of Right) will be printed on a secured stationary with 9 security features and Statewide Unique ID through MeeSeva within 15 minutes. The second option is to visit MeeBhoomi Website www.meebhoomi.ap.gov.in and can download e-Title Deed cum Pattadar Passbook free of cost. The OTP sent to the Mobile Number of Aadhar seeded is used for verification/authentication of Farmer/Pattadar.

Question 2

The initiative should improve people’s lives, notably by enhancing the contribution of public services to the implementation of the 2030 Agenda for Sustainable Development and the realization of the SDGs
a. Please explain how the initiative improves the delivery of public services (200 words maximum)
Service delivery channels (Web, email, SMS etc.) Mee Seva Kiosk – This service is being delivered through MeeSeva kiosks. User need to approach nearest kiosk and provide his land records information for the service by paying the pre- determined user fee and submitting required documents. Once application is processed, authentication is taken from the citizen and kiosk and the Title deed cum ppb (Electronic-Record Of Right) is printed SMS is also sent to user for successful utilization of this service. Mee Bhoomi Website – The user will be guided while downloading the e-Title deed from Mee Bhoomi Website. An OTP will be sent to the Mobile Number existing in Aadhar seeded with land record. In case the mobile number is not there in Aadhar or it is outdated – Citizen will be given a message that he can seed the mobile number directly in his land record using Mee Seva service called “Seeding of Mobile Number” to Pattadar. The title deed will be successfully downloaded from website once OTP is entered. The genuinity of all documents downloaded can be cross verified using “BhuShodhak” Android App which is a Data scanning & validation tool specially made for Revenue Department in Andhra Pradesh. Hon’ble Chief Minister, Govt of Andhra Pradesh has launched this service and a wide publicity is given in all the levels and publicity posters were designed and kept in various levels of the Revenue Functionary offices and also in Meeseva Kiosk centers to identify and avail the new service for the Citizens through Meeseva Kiosk centers.

Question 3

The initiative must impact positively a group or groups of the population (i.e. children, women, elderly, people with disability, etc) and address a significant issue of public service delivery within the context of a given country or region.
a. Please explain how the initiative has addressed a significant issue related to the delivery of public services (200 words maximum)
Each farmer will apply for allotment of Pattadar Passbook cum Title deed (electronic - Record Of Right) through MeeSeva (Citizen Service Centres). The process is cumbersome & time taking at field level and there is chance for malpractices. But with Aadhar seeding of all the pattadars in land records and by using bio-metric verification the ‘electronic - Record Of Right In 15 Minutes’ is made available to the respective farmers in real-time. Also, safe guards were created without compromising the security features in the e-Title deed cum Pattadar Passbook. 9 security features were provided in the e-Title deed cum Pattadar Passbook. Also, an android mobile application called “BhuShodhak” is developed as QR Scanning & Validation tool to check the genuinity & authenticity of any e-Title deed cum Pattadar Passbook. The farmer has two options – can approach MeeSeva Center (Citizen Service Centre) and can apply in the service called “Printing of e-Title deed cum Pattadar Passbook (electronic - Record Of Right) in MeeSeva (Electronic-Record Of Right)”. This service cost of Rs. 25 under Category A (delivery across the counter) services of MeeSeva. The Titledeed cum Pattadar Passbook (Electronic-Record Of Right) will be printed on a secured stationary with 9 security features and Statewide Unique ID through MeeSeva within 15 minutes. The second option is to visit MeeBhoomi Website www.meebhoomi.ap.gov.in and can download e-Title Deed cum Pattadar Passbook free of cost. The OTP sent to the Mobile Number of Aadhar seeded is used for verification/authentication of Farmer/Pattadar.
b. Please explain how the initiative has impacted positively a group or groups of the population within the context of your country or region (200 words maximum)
Success stories regarding implementation on issue of Title deed-Cum-Pass Book service with Rs.25/- within a Span of 5 Minutes in Respect of Narasannapeta Mandal, Srikakulam District, A.P. As per the CCLA instructions and also after the launching of the Service of Title-Cum-Pass Book for Rs.25/- each through Meeseva centers by the Hon’ble Chief Minister on 04.09.2017, on that day onwards wide publicity has also given in all the Revenue Villages of Narasannapeta Mandal by beat of Tom-Tom and simultaneously through Print Media. Apart from that teams were also formed with one R.I., Concerned VRO and Meeseva Operator and allotted all the Revenue Villages with a compact area. The people are very happy while distributing the said Title deed-Cum-Pass Books since the Print duration period and cost of Title deed-Cum-Pass book is less when compared to e-PPB. It is also expressed by some of the ryots that they are getting the Titledeed-Cum-Pass Books within a span of 5 Minutes with Rs.25/- but whereas the e-PPBs are getting after 45 days or above with Rs.135/-. Hence the Ryots are very happy about this service due to lot of variation when compared to e-PPB. They have also stated that some of the Banks are also accepting the Title deed-Cum-Pass Book for issue of crop loans on it. If any Ryot are approaching the Meeseva centres immediately after integration of the Aadhar Number they are getting the said Title deed-Cum-Pass Book without any delay. It is further submitted that in Narasannapeta Mandal, there are about 14362 Khatadars are available in. Out of which there are about 2000 Khatadars have already utilized the said service through Meeseva. During the RSRS Programme, we have also distributed the Title deed-Cum-Pass Books on the spot through Meeseva and the farmers are also very happy. At present the teams are visiting the allotted villages and explaining the ryots about this service. It is a good service launched in A.P. and this service is no where in the country. I enclose herewith the photographs showing the distribution of Title deed-Cum-Pass Books through local people representatives.

Question 4

The initiative must present an innovative idea, a distinctively new approach, or a unique policy or approach implemented in order to realize the SDGs in the context of a given country or region.
a. Please explain in which way the initiative is innovative in the context of your country or region (200 words maximum)
Delivery of Service within 15 minutes and Real time Data Validation tools are innovative features of this project. The process is described below: New Farmer/Pattadar – Need not wait for the ‘Title Deed cum Pattadar Passbook’ after completion of Mutation process. Immediately after approval of Mutation, alert message will be sent to the farmer and the farmer can obtain ‘Title Deed cum Pattadar Passbook’ either from Mee Seva or can download free of cost from the Mee Bhoomi website. All the existing Pattadars also can obtain the e-Title deed cum Pattadar passbook through “Meeseva” or “Meebhoomi” website.

Question 4b

b. Please describe if the innovation is original or if it is an adaptation from other contexts (If it is known)? (200 words maximum)
1. Pattadar Authentication – Biometric Authentication through eKYC or OTP 2. Land records validation – Pattadar in Webland 3. The MeeSeva kiosk License No. is displayed at bottom of the page to know from which kiosk center the ppb is generated. 4. easy tracking. 5. QR Code - Data storage in encrypted mode 6. Disclaimer Clause - "This TD cum PPB is printed at MeeSeva through online basing on electronic revenue records which are existing and which are digitally signed by competent authority. This document alone doesn't prove any title or ownership unless compared with electronic 1B record which is kept available in the MeeBhoomi website”. 7. Digital Signature of the Tahsildar. 8. The IP Address, Date, Time & Location is displayed at bottom of the page. 9. Bhu-Shodhak Android App:Is a special QR Scanning & Data Validation tool prepared especially for Revenue Department in Andhra Pradesh. Green colour Tick Mark - Genuine Red colour Cross Mark - Morphed

Question 4c

c. What resources (i.e. financial, human , material or other resources, etc) were used to implement the initiative? (200 words maximum)
1. Citizen who is Pattadar of the land record, with aadhar number seeded successfully 2. Meeseva Kiosk operator 3. Technology service provider 4. Revenue Officials

Question 5

The initiative should be adaptable to other contexts (e.g. other cities, countries or regions). There may already be evidence that it has inspired similar innovations in other public-sector institutions within a given country, region or at the global level.
a. Has the initiative been transferred to other contexts?
No
By the implementation of “Record of Right” Service through online and through kiosk increases transparency and reduces time delay, thereby eliminating the element of corruption and the involvement of middle men in the government institutions. Ryots are very happy while receiving the Record of Right within a span of 15 minutes. This service can be implemented in other States/Countries so that It helps in maintaining transparent and corruption less Government

Question 6

The initiative should be able to be sustained over a significant period of time.
a. Please describe whether and how the initiative is sustainable (covering the social, economic and environmental aspects) (300 words maximum)
The project is sustainable from technological perspective. It is based on Microsoft .net technology which is quite sustainable platform. Since the information shared resides in state data center it is very secure. Use of digital signature and SSL encryption make the whole system very safe. The organization being a government department has number of trained staff and regular trainings are conducted to keep their skill set updated. Since a user charge is collected from citizen to avail the service, part of which goes to department also, it is already generating revenue for the department
b. Please describe whether and how the initiative is sustainable in terms of durability in time (300 words maximum)
As per the guidelines issued from the Govt of AP, ITE&C Department, in coordination with Director Electronic Service Delivery, the Kiosk centers and urban Meeseva centers will work based on their time period. Even though citizen can avail this service in the entire state in all the Meeseva enabled centers. Entering in to Meeseva Kiosk Portal: Less than 1 Minute Entering in to Revenue dept page: Less than 1 Minute Selection of Service: Less than 1 Minutes Entering and fetching of Data: Less than 5 Minutes Bio Metric Verification of the Pattadar/Citizen: less than 5 Minutes Download and Printing of PPB: Less than 5 Minutes

Question 7

The initiative should have gone through a formal evaluation, showing some evidence of impact on improving people’s lives.
a. Has the initiative been formally evaluated?
Yes
If yes, please describe how the initiative was evaluated? (200 words maximum)
Stakeholder consultation:  Type of stakeholders consulted : 1. Citizen who is Pattadar of the land record, with aadhar number seeded successfully 2. Meeseva Kiosk operator 3. Technology service provider 4. Revenue Officials  Number of stakeholders consulted : All the State Government departments at different hierarchies in the State pyramid- District collector, Joint Collector, RDO, Tahsildar, Deputy Tahsildar and VROs  Stages at which stakeholder input was sought : Conception stage, Design & Development stage, Implementation and Delivery stage Recognition: In the era of 2017, the implementation of e Governance, in the Government and respective Departments to provide the service either through online or through kiosk centers in rural areas. ISO Certificate for e Governance in Land Administration The implementation of e Governance Projects has audited and verified by ISO certification team and provided the certification of standards for e Governance under land administration.
b. Please describe the outcome of the evaluation of the impact of the initiative (200 words maximum)
The utilization of technology in the land resources, to digitize the land records and implementation of e Governance, in the land resources to provide the land records in a digital way through online has given a better output. Total land records (ROR) records were digitized and provided access to public to down load through online in a public portal. Total Kathadars in the State Total Kathadars in the State : 83.35 Lakhs Total e-Title Deeds issued to Kathadars in original mode: 16,79,915 Printing of Title Deed cum PPB through Meeseva: 1,55,449 Electronic Title Deed Through Meebhoomi : 15,349 Total e-Passbooks : 18,50,713
c. Please describe the indicators that were used (200 words maximum)
Communication and dissemination strategy and approach used: i. Publicity posters ii. SMS alerts to farmers applying for mutations iii. Trainings and awareness to Kiosk operators and officials iv. Special Grama Sabhas v. Including as a component in other State Government Programmes Technology Platform used: i. Description: Development:- • ASP.NET(4.0) • QR Code:- Data storage in encrypted mode Data Base:- • SQL Server 2008 R2 ii. Interoperability : The service is Interoperable; it can be fetched and downloaded from the web. iii. Security concerns : Secure Authentication “https” iv. Any issue with the technology used: NIL Service level Agreements (SLAs): As the service is getting downloaded on real time basis at present, SLA is 15 minutes for this service. Security Features: 1. Pattadar Authentication – Biometric Authentication through eKYC or OTP 2. Land records validation – Pattadar in Webland 3. The MeeSeva kiosk License No. is displayed at bottom of the page to know from which kiosk center the ppb is generated. 4. Easy tracking. 5. QR Code - Data storage in encrypted mode 6. Disclaimer Clause - "This TD cum PPB is printed at MeeSeva through online basing on electronic revenue records which are existing and which are digitally signed by competent authority. This document alone doesn't prove any title or ownership unless compared with electronic 1B record which is kept available in the MeeBhoomi website”. 7. Digital Signature of the Tahsildar. 8. The IP Address, Date, Time & Location is displayed at bottom of the page. 9. Bhu-Shodhak Android App: Is a special QR Scanning & Data Validation tool prepared especially for Revenue Department in Andhra Pradesh. Green colour Tick Mark - Genuine Red colour Cross Mark - Morphed

Question 8

The initiative must demonstrate that it has engaged various actors such as from other institutions, civil society, or the private sector, when possible.
a. The 2030 Development Agenda puts emphasis on collaboration, engagement, coordination, partnerships, and inclusion. Please describe what stakeholders were engaged in designing, implementing and evaluating the initiative. Please also highlight their roles and contributions (300 words maximum)
Citizen centricity and relevance i. Details about impact on effort and time invested by user: New Farmer/Pattadar – Need not wait for the ‘Title Deed cum Pattadar Passbook’ after completion of Mutation process. Immediately after approval of Mutation, alert message will be sent to the farmer and the farmer can obtain ‘Title Deed cum Pattadar Passbook’ either from Mee Seva or can download free of cost from the Mee Bhoomi website. All the existing Pattadars also can obtain the e-Title deed cum Pattadar passbook through “Meeseva” or “Meebhoomi” website. ii. Feedback Mechanism: Can call Meeseva toll free number 040-23224283 iii. Audit trails: Dynamic MIS report system has been provided to download all the for all levels to monitor the service levels and grievances on the system iv. Interactive Platform for service delivery: In the form of reforms in the governance the land record details have been adopted the social change of information to all and it is catering in online without any medium interface, citizen can directly view his status by connecting to Meebhoomi portal. In addition, this Revenue department in Andhra Pradesh always endeavors to utilize the latest technologies. It has been decided to delivery of the services through Meeseva and also through the Mobile platform and issues will be tracked through MRTS, e-mails, phone calls and even through social media like Telegram, Whatsapp. v. Stakeholder consultation:  Type of stakeholders consulted : 1. Citizen who is Pattadar of the land record, with aadhar number seeded successfully 2. Meeseva Kiosk operator 3. Technology service provider 4. Revenue Officials  Number of stakeholders consulted : All the State Government departments at different hierarchies in the State pyramid- District collector, Joint Collector, RDO, Tahsildar, Deputy Tahsildar and VROs  Stages at which stakeholder input was sought : Conception stage, Design & Development stage, Implementation and Delivery stage

Question 9

a. Please describe the key lessons learned, and any view you have on how to further improve the initiative (200 words maximum)
Problems identified: • Lack of records in digitized status • No central database for records • Genuine identification of farmers entered in records • Mistakes/errors in records • Possibility of fake Title deeds &Pattadar Passbooks • Cumbersome process for obtaining Title deeds &Pattadar Passbooks • Huge delay in disposal of PPB Applications • Chances of corruption red tapism Roll out/implementation model: i. Digitization of Land Records ii. Creation of Webland Database as central land hub of Revenue Department iii. Aadhar Seeding to weed out of fake entries iv. Purification of Land Records in special drive modes v. Creation of Public Open Portal – MeeBhoomi – so that citizen can access his land record details in a transparent mode vi. Establishment of Electronic Title Deeds &Pattadar Passbooks in place of Manual Pattadar Passbooks vii. Re-engineering of procedure so that by using Aadhar authentication the service delivery of e-Title deed cum Pattadar Passbook is made easy as Category-A service.

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