Basic Info

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Nominee Information

Institutional Information

Member State India
Institution Name Urban Administration and Development, Chhattisgarh, India
Institution Type Public Agency
Administrative Level State Level
Name of initiative India's biggest decentralized Solid Waste Management Model driven by Women Sanitation Army
Projects Operational Years 5
Website of Institution http://uad.cg.gov.in/

Question 1: About the Initiative

Is this a public sector initiative? Yes

Question 2: Categories

Is the initiative relevant to one of the UNPSA categories? Promoting gender-responsive public services to achieve the SDGs
UNPSACriteria
NoItems

Question 3: Sustainable Development Goals

Is the initiative relevant to any of the 17 SDG(s)? Yes
If you answered yes above, please specify which SDG is the most relevant to the initiative. (hold Ctrl to select multiple)
Goal 3: Good Health
Goal 5: Gender Equality
Goal 7: Affordable and Clean Energy
Goal 9: Industry, Innovation and Infrastructure
Goal 10: Reduced Inequalities
Goal 11: Sustainable Cities and Communities
Goal 13: Climate Action
Goal 17: Partnerships for the goals
Which target(s) within the SDGs specified above is the initiative relevant to? (hold Ctrl to select multiple)
3.9 By 2030, substantially reduce the number of deaths and illnesses from hazardous chemicals and air, water and soil pollution and contamination
3.c Substantially increase health financing and the recruitment, development, training and retention of the health workforce in developing countries, especially in least developed countries and small island developing States
5.4 Recognize and value unpaid care and domestic work through the provision of public services, infrastructure and social protection policies and the promotion of shared responsibility within the household and the family as nationally appropriate
5.a Undertake reforms to give women equal rights to economic resources, as well as access to ownership and control over land and other forms of property, financial services, inheritance and natural resources, in accordance with national laws
5.b Enhance the use of enabling technology, in particular information and communications technology, to promote the empowerment of women
5.c Adopt and strengthen sound policies and enforceable legislation for the promotion of gender equality and the empowerment of all women and girls at all levels
7.1 By 2030, ensure universal access to affordable, reliable and modern energy services
7.2 By 2030, increase substantially the share of renewable energy in the global energy mix
7.a By 2030, enhance international cooperation to facilitate access to clean energy research and technology, including renewable energy, energy efficiency and advanced and cleaner fossil-fuel technology, and promote investment in energy infrastructure and clean energy technology
9.1 Develop quality, reliable, sustainable and resilient infrastructure, including regional and trans-border infrastructure, to support economic development and human well-being, with a focus on affordable and equitable access for all
9.3 Increase the access of small-scale industrial and other enterprises, in particular in developing countries, to financial services, including affordable credit, and their integration into value chains and markets
9.4 By 2030, upgrade infrastructure and retrofit industries to make them sustainable, with increased resource-use efficiency and greater adoption of clean and environmentally sound technologies and industrial processes, with all countries taking action in accordance with their respective capabilities
9.a Facilitate sustainable and resilient infrastructure development in developing countries through enhanced financial, technological and technical support to African countries, least developed countries, landlocked developing countries and small island developing States
9.b Support domestic technology development, research and innovation in developing countries, including by ensuring a conducive policy environment for, inter alia, industrial diversification and value addition to commodities
10.1 By 2030, progressively achieve and sustain income growth of the bottom 40 per cent of the population at a rate higher than the national average
10.2 By 2030, empower and promote the social, economic and political inclusion of all, irrespective of age, sex, disability, race, ethnicity, origin, religion or economic or other status
10.4 Adopt policies, especially fiscal, wage and social protection policies, and progressively achieve greater equality
11.1 By 2030, ensure access for all to adequate, safe and affordable housing and basic services and upgrade slums
11.6 By 2030, reduce the adverse per capita environmental impact of cities, including by paying special attention to air quality and municipal and other waste management
11.7 By 2030, provide universal access to safe, inclusive and accessible, green and public spaces, in particular for women and children, older persons and persons with disabilities
13.1 Strengthen resilience and adaptive capacity to climate-related hazards and natural disasters in all countries
13.2 Integrate climate change measures into national policies, strategies and planning
13.3 Improve education, awareness-raising and human and institutional capacity on climate change mitigation, adaptation, impact reduction and early warning
13.b Promote mechanisms for raising capacity for effective climate change-related planning and management in least developed countries and small island developing States, including focusing on women, youth and local and marginalized communities
17.8 Fully operationalize the technology bank and science, technology and innovation capacity-building mechanism for least developed countries by 2017 and enhance the use of enabling technology, in particular information and communications technology
17.17 Encourage and promote effective public, publicprivate and civil society partnerships, building on the experience and resourcing strategies of partnerships
17.19 By 2030, build on existing initiatives to develop measurements of progress on sustainable development that complement gross domestic product, and support statistical capacity-building in developing countries

Question 4: Implementation Date

Has the initiative been implemented for two or more years Yes
Please provide date of implemenation (dd/MM/yyyy) 21 Mar 2015

Question 5: Partners

Has the United Nations or any UN agencies been involved in this initiative? No
Which UN agency was involved? (hold Ctrl to select multiple)
Please provide details

Question 6: Previous Participation

1. Has the initiative submitted an application for consideration in the past 3 years (2017-2019)? No

Question 7: UNPSA Awards

Has the initiative already won a UNPS Award? No

Question 8: Other Awards

Has the initiative won other Public Service Awards? Yes
If yes, please specify name, organisation and year. Cleanest state of India in 2019 & 2020- MoHUA, Government of India

Question 9: How did you learn about UNPSA?

How did you learn about UNPSA? UN

Question 10: Validation Consent

I give consent to contact relevant persons and entities to inquire about the initiative for validation purpose. Yes

Question 1: About the Initiative

Is this a public sector initiative? Yes

Question 2: Categories

Is the initiative relevant to one of the UNPSA categories? Promoting gender-responsive public services to achieve the SDGs
UNPSACriteria
NoItems

Question 3: Sustainable Development Goals

Is the initiative relevant to any of the 17 SDG(s)? Yes
If you answered yes above, please specify which SDG is the most relevant to the initiative. (hold Ctrl to select multiple)
Goal 3: Good Health
Goal 5: Gender Equality
Goal 7: Affordable and Clean Energy
Goal 9: Industry, Innovation and Infrastructure
Goal 10: Reduced Inequalities
Goal 11: Sustainable Cities and Communities
Goal 13: Climate Action
Goal 17: Partnerships for the goals
Which target(s) within the SDGs specified above is the initiative relevant to? (hold Ctrl to select multiple)
3.9 By 2030, substantially reduce the number of deaths and illnesses from hazardous chemicals and air, water and soil pollution and contamination
3.c Substantially increase health financing and the recruitment, development, training and retention of the health workforce in developing countries, especially in least developed countries and small island developing States
5.4 Recognize and value unpaid care and domestic work through the provision of public services, infrastructure and social protection policies and the promotion of shared responsibility within the household and the family as nationally appropriate
5.a Undertake reforms to give women equal rights to economic resources, as well as access to ownership and control over land and other forms of property, financial services, inheritance and natural resources, in accordance with national laws
5.b Enhance the use of enabling technology, in particular information and communications technology, to promote the empowerment of women
5.c Adopt and strengthen sound policies and enforceable legislation for the promotion of gender equality and the empowerment of all women and girls at all levels
7.1 By 2030, ensure universal access to affordable, reliable and modern energy services
7.2 By 2030, increase substantially the share of renewable energy in the global energy mix
7.a By 2030, enhance international cooperation to facilitate access to clean energy research and technology, including renewable energy, energy efficiency and advanced and cleaner fossil-fuel technology, and promote investment in energy infrastructure and clean energy technology
9.1 Develop quality, reliable, sustainable and resilient infrastructure, including regional and trans-border infrastructure, to support economic development and human well-being, with a focus on affordable and equitable access for all
9.3 Increase the access of small-scale industrial and other enterprises, in particular in developing countries, to financial services, including affordable credit, and their integration into value chains and markets
9.4 By 2030, upgrade infrastructure and retrofit industries to make them sustainable, with increased resource-use efficiency and greater adoption of clean and environmentally sound technologies and industrial processes, with all countries taking action in accordance with their respective capabilities
9.a Facilitate sustainable and resilient infrastructure development in developing countries through enhanced financial, technological and technical support to African countries, least developed countries, landlocked developing countries and small island developing States
9.b Support domestic technology development, research and innovation in developing countries, including by ensuring a conducive policy environment for, inter alia, industrial diversification and value addition to commodities
10.1 By 2030, progressively achieve and sustain income growth of the bottom 40 per cent of the population at a rate higher than the national average
10.2 By 2030, empower and promote the social, economic and political inclusion of all, irrespective of age, sex, disability, race, ethnicity, origin, religion or economic or other status
10.4 Adopt policies, especially fiscal, wage and social protection policies, and progressively achieve greater equality
11.1 By 2030, ensure access for all to adequate, safe and affordable housing and basic services and upgrade slums
11.6 By 2030, reduce the adverse per capita environmental impact of cities, including by paying special attention to air quality and municipal and other waste management
11.7 By 2030, provide universal access to safe, inclusive and accessible, green and public spaces, in particular for women and children, older persons and persons with disabilities
13.1 Strengthen resilience and adaptive capacity to climate-related hazards and natural disasters in all countries
13.2 Integrate climate change measures into national policies, strategies and planning
13.3 Improve education, awareness-raising and human and institutional capacity on climate change mitigation, adaptation, impact reduction and early warning
13.b Promote mechanisms for raising capacity for effective climate change-related planning and management in least developed countries and small island developing States, including focusing on women, youth and local and marginalized communities
17.8 Fully operationalize the technology bank and science, technology and innovation capacity-building mechanism for least developed countries by 2017 and enhance the use of enabling technology, in particular information and communications technology
17.17 Encourage and promote effective public, publicprivate and civil society partnerships, building on the experience and resourcing strategies of partnerships
17.19 By 2030, build on existing initiatives to develop measurements of progress on sustainable development that complement gross domestic product, and support statistical capacity-building in developing countries

Question 4: Implementation Date

Has the initiative been implemented for two or more years Yes
Please provide date of implemenation (dd/MM/yyyy) 21 Mar 2015

Question 5: Partners

Has the United Nations or any UN agencies been involved in this initiative? No
Which UN agency was involved? (hold Ctrl to select multiple)
Please provide details

Question 6: Previous Participation

1. Has the initiative submitted an application for consideration in the past 3 years (2017-2019)? No

Question 7: UNPSA Awards

Has the initiative already won a UNPS Award? No

Question 8: Other Awards

Has the initiative won other Public Service Awards? Yes
If yes, please specify name, organisation and year. Cleanest state of India in 2019 & 2020- MoHUA, Government of India

Question 9: How did you learn about UNPSA?

How did you learn about UNPSA? UN

Question 10: Validation Consent

I give consent to contact relevant persons and entities to inquire about the initiative for validation purpose. Yes

Nomination form

Questions/Answers

Question 1

Please briefly describe the initiative, what issue or challenge it aims to address and specify its objectives. (300 words maximum)
The State of Chhattisgarh initiated the Asia’s biggest decentralized Waste management model run by Self Help Group (SHG) of women under the banner of Mission Clean City with aim to address the Sanitation issues of the state. The initiative was undertaken by Chhattisgarh government in order to overcome the rising challenge of Solid Waste Management (SWM) in the state with urban population of 6.5 million and subsequent rise in the waste generated by the households. The total waste generated by urban population in the state is 1650 tons per day. It was understood that, based on the population size of the cities in the state, different mechanisms of solid waste management were required. It was decided by the state government to provide ample of opportunities to the underprivileged women in the society to take benefits from the scheme in the form of employment and substantial income generation source. The idea was to provide an amalgamation of benefits of different state and national public schemes to the people of the state in form of cleanliness drives and income generation potential for the upliftment of underprivileged section of the society. Indian Government kickstarted the largest ever cleanliness drive in the world in form of Swachh Bharat Mission (Mission Clean India) due to ever rising issue of cleanliness and hygiene in 2015. Solid Waste Management is an ever increasing and one of the stiffest challenges faced by India which results in decreased standard of living, increasing pollution and deterring health standards. Chhattisgarh State was facing SWM challenges in urban areas as landfilling remained the most prevalent method of waste disposal in the state. It was need of the hour for the state to take some concrete measures to tackle this challenge and gender responsiveness was one of the top priorities of the government.

Question 2

Please explain how the initiative is linked to the selected category. (100 words maximum)
Chhattisgarh Government started this initiative with the motive of inclusiveness to have a women centric drive to achieve high standards of cleanliness and share a significant proportion of benefits with the large group of women associated with the initiative for their upliftment and self-reliance. With the initiative Chhattisgarh model has become Asia’s biggest decentralized waste management model completely driven by women and has provided green job to more than 9000 deprived women across the State, with and income of around 10000 INR i.e. 135 USD per month, which is 89% of average monthly per capita income of India.

Question 3

a. Please specify which SDGs and target(s) the initiative supports and describe concretely how the initiative has contributed to their implementation. (200 words maximum)
1. (3) (9, 12)- Eliminating landfills with solid waste, it helped in reducing number of deaths due to soil and air contamination by excessive waste. 2. (5) (4, 7, 8, 9)- Financial and social security to women workforce reduce inequality by giving them equal access to resources and technology enabled infrastructure, by having strong framework for operation. 3. (6) (2,8)- By achieving 100% open defecation free status, no more excreta discharged in water bodies. 4. (7) (1, 2, 4)- Bio methanation and composting process on the wet waste produced into cheap, clean and organic manure. 5. (9) (1,3,4,6,7)- Employment at very low investment by making it sustainable because of it’s simplistic innovation. 6. (10) (1,2,4)- Sustainable income, policies to achieve greater equality 7. (11) (6,7)- Access to safe, inclusive and accessible green public spaces is being provided to 6.5 million people with no adverse impact on environment. 8. (13) (1,2,3,5)- Eliminating landfill with waste, reduction in plastic waste. Reduce, reuse and recycle principle helped in negligible adverse impact on climate making it a vital step for future. 9. (17)- By having a fair and transparent operation, it provides support in form of financial aids, technology to maximize the benefits to workforce.
b. Please describe what makes the initiative sustainable in social, economic and environmental terms. (100 words maximum)
Social- The initiative involves capacity building and brainstorming sessions at regular intervals to make it socially sustainable. Economic- It’s a self-sustained model where O&M cost and the cost for the resources are recovered completely by selling of the dry & wet wastes and also by user charge collection. Environmental- As a result of the initiative it has become India’s first “zero landfill” State by scientifically treating 100% of the Municipal waste generated and is India’s 1st & Only state to safely dispose 100% of the septage generated. Lies 1st in Hierarchy laid by European union directives for waste management.

Question 4

a. Please explain how the initiative has addressed a significant shortfall in governance, public administration or public service within the context of a given country or region. (200 words maximum)
In Chhattisgarh, there was a gap in the inclusiveness of a major chunk of the people because of the lack of skillset, technological advancement and insufficient income generating opportunities for the deprived section of society. There was a gap in the cleanliness standards across the state. There was hardly any provision to treat the waste being generated by the households and plenty of land resource was wasted because of this. This initiative not only eradicated this practice but helped to reclaim 440 acres of land being wasted earlier. By providing the financial and social security to the women work-force, this initiative takes care of the prevalent inequality in the society. It gives them equal access and ownership to the resources, facilities and technology enabled infrastructure, by having strong policies and framework for their operation. They work in an environment where things are run on auto mode without much of intervention required by the government for it’s functioning, once the system is set up. This initiative linked the SHG workforce to various State and National welfare schemes which was left out due to lack of awareness and ground level implementation.
b. Please describe how your initiative addresses gender inequality in the country context. (100 words maximum)
Chhattisgarh has sex ratio of 991 having female literacy rate of 61% against 80% for males and child sex ratio of 969 had a massive task to bring parity in the system. It provided the push required by the women helping them excel in a male dominant society and setting an example for the rest. It is helping many deprived women to participate in nation development activities. By providing financial and social security to women work-force, it gives them equal access and ownership to resources, facilities and technology enabled infrastructure, by having strong policies and framework for operation.
c. Please describe who the target group(s) were, and explain how the initiative improved outcomes for these target groups. (200 words maximum)
There are formally two target groups for this initiative. One being the people of state who required to have a clean and hygienic environment, as it acts as a catalyst for any city to develop and give a feeling of prosperity and change in the behavior towards cleanliness. The initiative resulted in making Chhattisgarh, the cleanest state in India for two consecutive years i.e. 2019 and 2020. The Human Development Index improved from 0.594 from 2015 to 0.613 in 2018. It has helped to improve livability parameters of cities across state. The pathbreaking achievement not only made Chhattisgarh cleanest state, but changed the perception of the entire nation towards the speed at which it is flourishing. The other target group is the women who find it hard to have a livelihood of their own and to provide support to their family outside the four walls of their homes. These are the women who are willing to go the extra mile to attain security they dream for, but due prevalent gap they were helpless. It resulted in appointment of around 9000 women across the state in a very short duration and secured livelihood of approximately 45000 people of the state.

Question 5

a. Please describe how the initiative was implemented including key developments and steps, monitoring and evaluation activities, and the chronology. (300 words)
Indian Government kickstarted the largest ever cleanliness drive in the world in form of Swachh Bharat Mission (SBM) (Mission Clean India) due to ever rising issue of cleanliness and hygiene in 2014. Solid Waste Management is an ever increasing and one of the stiffest challenges faced by India which results in decreased standard of living, increasing pollution and deterring health standards. Chhattisgarh State was facing SWM challenges in urban areas. It was need of the hour for the state to take some concrete measures to tackle this challenge and gender responsiveness was one of the top priorities of the government. Cleanliness survey drive was started, where states would be ranked based on their cleanliness parameters. Chhattisgarh was not up to mark in terms of cleanliness standards. It took conscious and critical steps to improve it’s status. Every small and big cities started taking steps to improve standards. Ambikapur city in state came up with an indigenous and simplistic system of having an Solid Liquid Resource Management (SLRM) centre where Swachhta Didis (group of female cleaning workers) run it and later state government came up with Mission Clean City in which 165 out of 168 urban local bodies adopted the Ambikapur model because of it’s success. Steps involved are Segregation of waste, Door to Door collection, Transportation of waste, SLRM center operation, composting, MIS and IEC. Key features of the initiative being less transportation of waste, very less infrastructure set up cost, recovery of former dump sites, selling of recyclable waste, Implementing waste to wealth policy, IT enabled solution for HR, Database, Inventory Management. The mission was a huge hit as it enabled the state to become the cleanest state in the country along with providing the employment opportunities the Self-Help Group (SHG) of around 9000 females in the state.
b. Please clearly explain the obstacles encountered and how they were overcome. (100 words)
The major obstacles encountered during the implementation and it’s solution are as follows: Mindset and lack of awareness- a large scale IEC program via TV, radio and print was conducted Infrastructure deficiency- involving private players like consultant and contractors Inconsistency- SOPs were formed for operation Lack of skillsets- Workshop, training and capacity building Vast area and scarcely populated regions- designed in a de-centralized manner Source Segregation- distributing two bins and SHG women used to separate the waste in front of households which used to create awareness Sustainability- Developing low cost self-sustainable models and selling of recyclable waste

Question 6

a. Please explain in what ways the initiative is innovative in the context of your country or region. (100 words maximum)
Empowering deprived women in a male dominant region took innovative measures utilizing the willingness of them to work. Innovative measures like Garbage Café, where food is served against plastic waste- an initiative with the motto to eradicate Plastic from the city and also address the issue of food access to poor and homeless viz Rag-pickers was introduced. Utensils Bank- where to eradicate use of non-reusable cutleries in functions, steel utensils at a very cheap rent rate is availed. Mascot for the drive, a cartoon character, which kids can relate with and educate the elder ones, was chosen for campaigning
b. Please describe, if relevant, how the initiative drew inspiration from successful initiatives in other regions, countries and localities. (100 words maximum)
Ambikapur city in state came up with an indigenous and simplistic system of having a Solid Liquid Resource Management (SLRM) center where Swachhta Didis (a group of female cleaning workers) or Self Help Group(SHG) run it independently. It was a very successful model where the segregation of waste took place in 156 types and selling of each type was in place and the revenue collected via selling was entirely distributed to the SHGs. The state was inspired by the success story of the city and later it was adopted for the entire state in the form of Mission Clean City.
c. If emerging and frontier technologies were used, please state how these were integrated into the initiative and/or how the initiative embraced digital government. (100 words maximum)
Key features of the initiative being less transportation of waste, very less infrastructure set up cost, recovery of former dump sites, selling of recyclable waste, Implementing waste to wealth policy. IT enabled solution for HR, Database, Inventory Management, make it a digital initiative. Provision for indigenous composting of organic waste and bio methanation process makes it widely acceptable and feasible option with no harm to the environment in any manner, making it sustainable as well. Web based and app- based complaint registration is another key feature for real time reporting, resolution & real time dashboard and MIS.

Question 7

a. Has the initiative been transferred and/or adapted to other contexts (e.g. other cities, countries or regions) to your organization’s knowledge? If yes, please explain where and how. (200 words maximum)
The initiative was implemented right across the state of Chhattisgarh. It was shortlisted as one of the 8 best practices of Solid Waste Management by Ministry of Urban Development, Government of India. The model was recommended by Hon. National Green Tribunal of India, to be implemented across the nation with a city population of less than 1 lac i.e. 7470 out of 7935 as per Census 2011. As this model ensured Chhattisgarh state to become the first and only state in India to be 100% ODF++ (Open Defecation Free ++), other states have started following the model to attain the same status. Chhattisgarh has formed Swachhta Diksha Centre (a training and development centre for capacity building) for the stakeholders involved in sanitation programs. The training in this centre covers three modules. One for the bureaucrats (1 day), one for the executors in government offices (2 days) and one for the ground level implementors i.e. SHG women and other sanitation staffs (5 days). The training is being provided to national as well international delegates on the sanitation practices being followed in the state.
b. If not yet transferred/adapted to other contexts, please describe the potential for transferability. (200 words maximum)
The initiative has the potential to become adaptable and replicable in nature on social, economic and sustainability parameters. Total cost of replicating the initiative for a population size for a state like Chhattisgarh is 35 million USD i.e. 35% of the cost of usual centralized Waste to Energy model being adopted across the nation. This model is suitable for a region with waste produced less than 500 Ton per day which constitutes for 94% of the urban regions in India. As the model is decentralized type, cost of transportation and other overheads are very less, hence makes it replicable.

Question 8

a. What specific resources (i.e. financial, human or others) were used to implement the initiative? (100 words maximum)
Human resources in the form of Self Help Group workers of around 9000 females, government officials from the relevant departments, bureaucrats, minsters, other sanitation team in form of private and permanent staffs, Project Management and Implementation Unit, have been appointed for this initiative. Financial resources in the from of funds from central government for Clean India Mission, funds via convergence of various central and state level schemes like NULM, 15th finance commission fund, fund from Department of Revenue etc. are allocated to ensure minimum additional financial infusion.
b. Please explain what makes the initiative sustainable over time, in financial and institutional terms. (100 words maximum)
Total cost of replicating this initiative for a population size for a state like Chhattisgarh is 35 million USD i.e. 35% of the cost of usual centralized Waste to Energy model being adopted across the nation. As the model is decentralized type, cost of transportation and other overheads are very less, hence makes it financially adaptable for any region to replicate. Every state in the city receives the funds under various nation development schemes, which are used in this initiative as a convergence mechanism. Minimum additional financial infusion and not disrupting the existing institutional setup makes this initiative sustainable.

Question 9

a. Was the initiative formally evaluated either internally or externally?
Yes
b. Please describe how it was evaluated and by whom? (100 words maximum)
Ministry of Housing and Urban Affairs (MoHUA), India, started an annual ranking of the states in the year 2016 in form of Nationwide survey. Government of India appointed Ipsos - a global market research company to conduct the survey. Focus areas are Collect segregated waste and maintain till processing site, Utilize capacity of wet waste processing Facilities, Treat and re-use wastewater, Curtail solid waste based air pollution, Follow 3R Principles: Reduce, Reuse and Recycle, Uplift social condition of informal waste pickers, Promote procurement through GeM & Engage technology driven monitoring. Each state is ranked based on cleanliness parameters
c. Please describe the indicators and tools used. (100 words maximum)
Each ULB is scored on four parameters in this annual survey out of 6000 marks. The parameters are Citizen feedback (1500), Direct Observation (1500), Service Level Progress (SLP) (1500) and Certification (1500). SLP marks is average score of every quarter on the progress on cleanliness indicators. Each ULB submits reports on it quarterly along with evidence documents. Certification score is given based of certification achieved as per Garbage Free City (GFC) star indicators and certification on the level of Open Defecation Free (ODF) status of ULBs. Web and app based real time dashboard and MIS are used for the evaluation.
d. What were the main findings of the evaluation (e.g. adequacy of resources mobilized for the initiative, quality of implementation and challenges faced, main outcomes, sustainability of the initiative, impacts) and how is this information being used to inform the initiative’s implementation? (200 words maximum)
The evaluation for this initiative is an annual event. After every survey, Chhattisgarh Government understood it’s status on various performance indicators. In 2020 Survey, Chhattisgarh was able to achieve the highest score on Garbage Free Cities and Open Defecation Free Certification due to continuous improvement in last three years because of the feedback received via this evaluation. It understood the parameters where it needs to work upon to get higher score on them. Citizens Feedback is another mechanism on which it was able to understand the perception of it’s people towards the action on cleanliness being taken by the government. The initiative covers all the focus areas mentioned in the national cleanliness survey, which makes it sustainable from the evaluation point of view as well. Cleanliness survey 2020 was 100% digitalized, with complete online submission of all documents by ULBs through a dedicated online portal for the same, making it a paperless process and promoting the digitization agenda. All these had a major contributing role making Chhattisgarh, the cleanest State for two consecutive years as per this evaluation cum survey.

Question 10

Please describe how the initiative is inscribed in the relevant institutional landscape (for example, how is it situated with respect to relevant government agencies, and how have these institutional relationships been operating). (200 words maximum)
This initiative acted as a convergence of various state and central government schemes. The initiative is directed by State government under the protocols of Central government. The setup includes Indian Administrative officers at the Directorate level and Commissioners/Chief Municipal Officers at City level. The mission is executed by Project Management Unit and Project Implementation Unit which keeps a record of each minute actions in the mission. The setup includes a grievance redressal platform with real time dashboards in order to acknowledge and resolve the issues within Service Level Agreement time of 24 hours. The Self-help groups work under the directions of Project Implementation Unit. A group of SHG women form Area level federation (ALF) and group of ALF form City level federation (CLF). These are the registered society and are as per the guidelines published in Gazette of Chhattisgarh under an act. This initiative also covers the guidelines mentioned in the National Policy for the Empowerment of Women (2001) making women self-reliant and secured.

Question 11

The 2030 Agenda for Sustainable Development puts emphasis on collaboration, engagement, partnerships, and inclusion. Please describe which stakeholders were engaged in designing, implementing and evaluating the initiative and how this engagement took place. (200 words maximum)
Following stakeholders are involved and their roles and collaboration are as follows: Public- Beneficiaries of the initiative whose participation was of utter importance. Their participation is in the form of feedback on the services, usage of the public facilities, responsible disposal of waste and behavioral change towards cleanliness. Self Help Group of women- They are the pilots of the initiative who take care of the operations and smooth functioning of the system. To strengthen domestic resource mobilization, they are appointed under it and they are also the beneficiaries via selling of recyclable waste along with generating honorarium. Central & State Government: Government is responsible body which runs the initiative under set guidelines and protocols. The central government directives are followed by State and in turn is penetrated to each Urban body. Private players- Private players like consultants and contractors provide support to the state government for the designing & implementation. NGOs: NGOs provide helping hand in conducting the campaigns at ground level with target groups Information Education and Communication (IEC): Chhota Bheem an Indian Cartoon Character was selected as the brand ambassador for the whole mission and has helped in complete behavior change for the Citizens of Chhattisgarh towards sanitation.

Question 12

Please describe the key lessons learned, and how your organization plans to improve the initiative. (200 words maximum)
This initiative helped in gaining the cleanliness status of the state by a large-scale collaboration of various stakeholders involved in the project. A holistic approach is required towards the improvement of hygiene standards and involvement of local public is of utmost importance for the execution of such vast measure across a large region like Chhattisgarh. With an agenda of keeping no one behind, one can achieve the milestones as achieved by the state. It took Self-Help Groups (SHG) like a team of around 9000 women’s participation, with very low literacy rate and hardly any technical expertise to make this initiative a successful one. During this initiative, many obstacles were encountered and tackling them with right measures was understood and implemented. State team learned the motivation factor behind the SHGs and the focus was entirely on making this initiative owned by those SHGs with active participation and in their interest. Relatability and ownness factor play important role in the behavioral change of the public towards cleanliness. Recognizing and uplifting the status of Sanitation workforce has been the key factor for the successful implementation of the project.

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