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Nominee Information

Institutional Information
Member State Brazil
Institution Name Defensoria Pública do Estado da Bahia
Institution Type Pública (jurisdicional e gratuita)
Administrative Level Local
Name of initiative Sexta Jurídica
Projects Operational Years 2
Website of Institution www.defensoria.ba.def.br

Question 1: About the Initiative
Is this a public sector initiative? Yes

Question 2: Categories
Is the initiative relevant to one of the UNPSA categories? Reaching the poorest and most vulnerable through inclusive services and partnerships
UNPSACriteria
2017.1.1 Introduces an idea, policy, practice or structure that is distinctively new, innovative and unique in the context of a given country or region, for reaching the poorest and most vulnerable and ensuring that they make progress towards the SDGs
2017.1.2 Increases the access of the poorest and most vulnerable people to quality and affordable public services. This can be done notably by addressing the obstacles that hinder their access to public services such as geography, income or other social or economic factors, security issues, care burden, mobility, discrimination related to sex, gender, age, race, ethnicity and other factors depending on the country or regional context. This can also include introducing new approaches to delivering services or claiming rights and obtaining benefits, so that the poorest and most vulnerable can access those more easily.
2017.1.3 Promote partnerships to mobilize and share knowledge, skills, technologies and financial resources to support the poorest and most vulnerable
2017.1.4 Encourage and promote effective partnerships between public, private and civil society organizations to deliver public services or respond to the needs of the poorest and most vulnerable. Those can be based on experience and strategies that can empower the poorest and most vulnerable to reach the SDGs in various areas
2017.1.5 Creates mechanisms to ensure that the poorest and most vulnerable (and those who represent or assist them) can easily obtain information about public services -notably services related to the SDGs- , related decisions and approaches, as well as about their own rights and entitlements.
2017.1.6 Creates mechanisms that can help the poorest and most vulnerable (and those representing or assisting them) to hold the government accountable on the delivery of public services. This may include mechanisms allowing them to provide feedback on the relevance, quality and cost of public services; report any wrongdoing; initiate investigations; file complaints or request compensation where relevant.
2017.1.7 Introduces mechanisms that ensure that public officials are informed about the special needs of the poorest and most vulnerable, trained and equipped to meet them and held accountable when these needs are ignored or when the rights of the poorest and most vulnerable people are not protected.

Question 3: Sustainable Development Goals
Is the initiative relevant to any of the 17 SDG(s)? Yes
If you answered yes above, please specify which SDG is the most relevant to the initiative. (hold Ctrl to select multiple)
Goal 5: Gender Equality
Goal 10: Reduced Inequalities
Goal 16: Peace, Justice and Strong Institutions
Which target(s) within the SDGs specified above is the initiative relevant to? (hold Ctrl to select multiple)
.
5.1 End all forms of discrimination against all women and girls everywhere
5.5 Ensure women’s full and effective participation and equal opportunities for leadership at all levels of decision-making in political, economic and public life
5.a Undertake reforms to give women equal rights to economic resources, as well as access to ownership and control over land and other forms of property, financial services, inheritance and natural resources, in accordance with national laws
10.3 Ensure equal opportunity and reduce inequalities of outcome, including by eliminating discriminatory laws, policies and practices and promoting appropriate legislation, policies and action in this regard
16.2 End abuse, exploitation, trafficking and all forms of violence against and torture of children
16.6 Develop effective, accountable and transparent institutions at all levels
16.7 Ensure responsive, inclusive, participatory and representative decision-making at all levels
16.9 By 2030, provide legal identity for all, including birth registration
16.10 Ensure public access to information and protect fundamental freedoms, in accordance with national legislation and international agreements
16.b Promote and enforce non-discriminatory laws and policies for sustainable development

Question 4: Implementation Date
Has the initiative been implemented for two or more years Yes
Please provide date of implemenation (dd/MM/yyyy) 15 May 2015

Question 5: Partners
Has the United Nations or any UN agencies been involved in this initiative? No
Which UN agency was involved? (hold Ctrl to select multiple)
The Preparatory Commission for the Comprehensive Nuclear-Test-Ban Treaty Organization
Please provide details

Question 6: Supporting documentation
Will you be able to provide supporting documentation for your initiative? Yes

Question 7: UNPSA Awards
Has the initiative already won a UNPS Award? No

Question 8: Other Awards
Has the initiative won other Public Service Awards? No

Question 9: How did you learn about UNPSA?
How did you learn about UNPSA? between inform by Secretary of Administration (Bahia State Ofiice).

Question 10: Validation Consent
I give consent to contact relevant persons and entities to inquire about the initiative for validation purpose. No

Question 1: About the Initiative
Is this a public sector initiative? Yes

Question 2: Categories
Is the initiative relevant to one of the UNPSA categories? Reaching the poorest and most vulnerable through inclusive services and partnerships
UNPSACriteria
2017.1.1 Introduces an idea, policy, practice or structure that is distinctively new, innovative and unique in the context of a given country or region, for reaching the poorest and most vulnerable and ensuring that they make progress towards the SDGs
2017.1.2 Increases the access of the poorest and most vulnerable people to quality and affordable public services. This can be done notably by addressing the obstacles that hinder their access to public services such as geography, income or other social or economic factors, security issues, care burden, mobility, discrimination related to sex, gender, age, race, ethnicity and other factors depending on the country or regional context. This can also include introducing new approaches to delivering services or claiming rights and obtaining benefits, so that the poorest and most vulnerable can access those more easily.
2017.1.3 Promote partnerships to mobilize and share knowledge, skills, technologies and financial resources to support the poorest and most vulnerable
2017.1.4 Encourage and promote effective partnerships between public, private and civil society organizations to deliver public services or respond to the needs of the poorest and most vulnerable. Those can be based on experience and strategies that can empower the poorest and most vulnerable to reach the SDGs in various areas
2017.1.5 Creates mechanisms to ensure that the poorest and most vulnerable (and those who represent or assist them) can easily obtain information about public services -notably services related to the SDGs- , related decisions and approaches, as well as about their own rights and entitlements.
2017.1.6 Creates mechanisms that can help the poorest and most vulnerable (and those representing or assisting them) to hold the government accountable on the delivery of public services. This may include mechanisms allowing them to provide feedback on the relevance, quality and cost of public services; report any wrongdoing; initiate investigations; file complaints or request compensation where relevant.
2017.1.7 Introduces mechanisms that ensure that public officials are informed about the special needs of the poorest and most vulnerable, trained and equipped to meet them and held accountable when these needs are ignored or when the rights of the poorest and most vulnerable people are not protected.

Question 3: Sustainable Development Goals
Is the initiative relevant to any of the 17 SDG(s)? Yes
If you answered yes above, please specify which SDG is the most relevant to the initiative. (hold Ctrl to select multiple)
Goal 5: Gender Equality
Goal 10: Reduced Inequalities
Goal 16: Peace, Justice and Strong Institutions
Which target(s) within the SDGs specified above is the initiative relevant to? (hold Ctrl to select multiple)
.
5.1 End all forms of discrimination against all women and girls everywhere
5.5 Ensure women’s full and effective participation and equal opportunities for leadership at all levels of decision-making in political, economic and public life
5.a Undertake reforms to give women equal rights to economic resources, as well as access to ownership and control over land and other forms of property, financial services, inheritance and natural resources, in accordance with national laws
10.3 Ensure equal opportunity and reduce inequalities of outcome, including by eliminating discriminatory laws, policies and practices and promoting appropriate legislation, policies and action in this regard
16.2 End abuse, exploitation, trafficking and all forms of violence against and torture of children
16.6 Develop effective, accountable and transparent institutions at all levels
16.7 Ensure responsive, inclusive, participatory and representative decision-making at all levels
16.9 By 2030, provide legal identity for all, including birth registration
16.10 Ensure public access to information and protect fundamental freedoms, in accordance with national legislation and international agreements
16.b Promote and enforce non-discriminatory laws and policies for sustainable development

Question 4: Implementation Date
Has the initiative been implemented for two or more years Yes
Please provide date of implemenation (dd/MM/yyyy) 15 May 2015

Question 5: Partners
Has the United Nations or any UN agencies been involved in this initiative? No
Which UN agency was involved? (hold Ctrl to select multiple)
The Preparatory Commission for the Comprehensive Nuclear-Test-Ban Treaty Organization
Please provide details

Question 6: Supporting documentation
Will you be able to provide supporting documentation for your initiative? Yes

Question 7: UNPSA Awards
Has the initiative already won a UNPS Award? No

Question 8: Other Awards
Has the initiative won other Public Service Awards? No

Question 9: How did you learn about UNPSA?
How did you learn about UNPSA? between inform by Secretary of Administration (Bahia State Ofiice).

Question 10: Validation Consent
I give consent to contact relevant persons and entities to inquire about the initiative for validation purpose. No

Question 1: About the Initiative

Is this a public sector initiative? Yes

Question 2: Categories
Is the initiative relevant to one of the UNPSA categories? Reaching the poorest and most vulnerable through inclusive services and partnerships
UNPSACriteria
2017.1.1 Introduces an idea, policy, practice or structure that is distinctively new, innovative and unique in the context of a given country or region, for reaching the poorest and most vulnerable and ensuring that they make progress towards the SDGs
2017.1.2 Increases the access of the poorest and most vulnerable people to quality and affordable public services. This can be done notably by addressing the obstacles that hinder their access to public services such as geography, income or other social or economic factors, security issues, care burden, mobility, discrimination related to sex, gender, age, race, ethnicity and other factors depending on the country or regional context. This can also include introducing new approaches to delivering services or claiming rights and obtaining benefits, so that the poorest and most vulnerable can access those more easily.
2017.1.3 Promote partnerships to mobilize and share knowledge, skills, technologies and financial resources to support the poorest and most vulnerable
2017.1.4 Encourage and promote effective partnerships between public, private and civil society organizations to deliver public services or respond to the needs of the poorest and most vulnerable. Those can be based on experience and strategies that can empower the poorest and most vulnerable to reach the SDGs in various areas
2017.1.5 Creates mechanisms to ensure that the poorest and most vulnerable (and those who represent or assist them) can easily obtain information about public services -notably services related to the SDGs- , related decisions and approaches, as well as about their own rights and entitlements.
2017.1.6 Creates mechanisms that can help the poorest and most vulnerable (and those representing or assisting them) to hold the government accountable on the delivery of public services. This may include mechanisms allowing them to provide feedback on the relevance, quality and cost of public services; report any wrongdoing; initiate investigations; file complaints or request compensation where relevant.
2017.1.7 Introduces mechanisms that ensure that public officials are informed about the special needs of the poorest and most vulnerable, trained and equipped to meet them and held accountable when these needs are ignored or when the rights of the poorest and most vulnerable people are not protected.

Question 3: Implementation Date

Has the initiative been implemented for two or more years Yes
Please provide date of implemenation (dd/MM/yyyy) 15 May 2015

Question 4: Partners/Stakeholders

Has the United Nations or any UN agencies been involved in this initiative? No
Which UN agency was involved? (hold Ctrl to select multiple)
The Preparatory Commission for the Comprehensive Nuclear-Test-Ban Treaty Organization
Please provide details

Question 5: Required Supplemental Documents

Will you be able to provide supporting documentation for your initiative? Yes

Question 6: UNPSA Awards

Has the initiative already won a UNPS Award? No

Question 7: Other Awards

Has the initiative won other Public Service Awards? No

Question 8: Sustainable Development Goals
Is the initiative relevant to any of the 17 SDG(s)? Yes
If you answered yes above, please specify which SDG is the most relevant to the initiative. (hold Ctrl to select multiple)
Goal 5: Gender Equality
Goal 10: Reduced Inequalities
Goal 16: Peace, Justice and Strong Institutions
Which target(s) within the SDGs specified above is the initiative relevant to? (hold Ctrl to select multiple)
.
5.1 End all forms of discrimination against all women and girls everywhere
5.5 Ensure women’s full and effective participation and equal opportunities for leadership at all levels of decision-making in political, economic and public life
5.a Undertake reforms to give women equal rights to economic resources, as well as access to ownership and control over land and other forms of property, financial services, inheritance and natural resources, in accordance with national laws
10.3 Ensure equal opportunity and reduce inequalities of outcome, including by eliminating discriminatory laws, policies and practices and promoting appropriate legislation, policies and action in this regard
16.2 End abuse, exploitation, trafficking and all forms of violence against and torture of children
16.6 Develop effective, accountable and transparent institutions at all levels
16.7 Ensure responsive, inclusive, participatory and representative decision-making at all levels
16.9 By 2030, provide legal identity for all, including birth registration
16.10 Ensure public access to information and protect fundamental freedoms, in accordance with national legislation and international agreements
16.b Promote and enforce non-discriminatory laws and policies for sustainable development

Question 9: Validation Consent

Do you have any objections to us inquiring about the initiative for validation purposes? No

How did you know about UNPSA?

How did you know about UNPSA? between inform by Secretary of Administration (Bahia State Ofiice).

Nomination form

Questions/Answers

Question 1

Please provide a brief summary of the initiative including the problems/challenges it addressed and the solutions that the initiative introduced (300 words maximum)
El Proyecto Sexta Jurídica surgió con la aprobación del primer Código de Proceso Civil de la historia de la democracia brasileña, que entró en vigor en el año 2016 y trae cambios sustanciales, generando nuevos paradigmas a partir del nuevo sistema procesal. Como el momento era de transición, se veía la importancia de la preparación en la entrada en vigor del nuevo código de procedimiento civil. El evento proporcionó discusión de los temas más relevantes planteados por el nuevo Código, cambios que, con certeza, generaron una celeridad mayor al proceso, destacándose las técnicas de mediación y de conciliación que resultaron en resolución de litigios de forma eficiente y rápida. La segunda etapa del Proyecto Sexta jurídica se ha atendido a los reclamos de la comunidad jurídica, de la sociedad organizada y de las instituciones que trabajan con salud mental y con apoyo a la inclusión de personas con discapacidad. Así, se organizó el evento cuyo tema fue: "Estatuto de la persona con discapacidad".Se trató de experiencia inaugural y con importantes efectos: la capacitación en sí; el protagonismo valeroso y generoso de la Defensoría Pública que permitió una discusión plural y con masiva participación de los destinatarios del Estatuto. El ineditismo patrocinado por la Defensoría Pública de Bahía como la primera Institución que se anticipa y convoca una discusión plural, dialogada con los técnicos del derecho, de la salud, de la psicología y ofrece el espacio del habla para las personas que enfrentan y conviven con deficiencias. En el Seminario nacieron reivindicaciones diferentes y nuevas responsabilidades para la Institución. Aunque la ley de la inclusión sea una herramienta esencial para vencer la cultura prejuiciosa y ignorante que aún permea el tratamiento de las diversidades en la sociedad brasileña, se reconoce la necesidad de fortalecer el contenido de la ley de inclusión porque existen riesgos de retrocesos y de conductas que implican abusos y discriminación de las personas con discapacidad. La III Etapa del Proyecto se dedicó a la saga enfrentada por la persona transgénero. Así, se organizó un evento multidisciplinario para discutir la discriminación, la muerte precoz, la exclusión y la falta de amparo a la población de travestis y transexuales.
a. What are the overall objectives of the initiative?
Please describe the overall objectives of the initiative (200 words maximum)
1) Preparación de la entrada en vigor del nuevo código de procedimiento civil; que estudia el proceso civil a la luz de la legislación actual, en una visión amplia de presente y futuro, iniciando por los principios fundamentales del proceso, pasando por las modificaciones sustanciales relacionadas con la fase de conocimiento y ejecución hasta las tutelas de urgencia. 2) Presentar a la sociedad la propuesta emancipatoria anunciada por la ley brasileña de inclusión; discusión plural y con masiva participación de los destinatarios del Estatuto, es decir, la sociedad, formada por personas con discapacidad y sin discapacidad. 3) Realizar un debate civilizado y respetuoso a partir de una perspectiva médica/ psicosocial / jurídico / político con el propósito de colaborar con el perfeccionamiento del significado de la Dignidad Humana en el siglo XXI.
b. How does the initiative fit within the selected category?
Please describe how the initiative is linked to the criteria of the category (200 words maximum)
A través del perfeccionamiento del significado de la Dignidad Humana en el siglo XXI; promoviendo el debate de temas contemporáneos que ocupan el escenario jurídico, político y social; reflexión acerca de la diversidad humana y comprensión de las formas de vivir que no se encuadran en la heteronormatividad. El Proyecto destaca los temas y problemas relevantes que afectan con mayor perjuicio a las personas vulnerables.

Question 2

The initiative should improve people’s lives, notably by enhancing the contribution of public services to the implementation of the 2030 Agenda for Sustainable Development and the realization of the SDGs
a. Please explain how the initiative improves the delivery of public services (200 words maximum)
La iniciativa tiene como objetivo vencer prejuicios y desigualdades. Los servicios públicos también son alcanzados por ineficiencia y exclusiones derivadas de prejuicios y de ignorancia acerca de los nuevos derechos que apuntan a la promoción de la dignidad humana. Por lo tanto, la divulgación de nuevas premisas, la capacitación de servidores y especialmente la sensibilización de gestores, operadores del derecho y de la salud pasan por una oportunidad de reflexión y de cambio de hábitos y conductas. La concientización de las formas de inclusión y de la necesidad de inclusión y amparo a los vulnerables (mujeres, personas con discapacidades, homosexuales, transgéneros, travestis, ancianos y niños, negros e indios).

Question 3

The initiative must impact positively a group or groups of the population (i.e. children, women, elderly, people with disability, etc) and address a significant issue of public service delivery within the context of a given country or region.
a. Please explain how the initiative has addressed a significant issue related to the delivery of public services (200 words maximum)
La iniciativa tiene como eje precisamente perfeccionar el servicio público en la prestación de una tutela jurisdiccional que garantice la igualdad de las partes y la superación de prejuicios. Permitir que las decisiones judiciales garanticen la efectividad de una ciudadanía plena y de acuerdo con los fundamentos de la república brasileña. La inserción de nuevas técnicas procesales que busquen la resolución de los conflictos basados en la cultura del protagonismo de los interesados con máxima protección a los intereses que correspondan a sus potencialidades, posibilidades, circunstancias y cultura. Además, el enfoque lleva al reconocimiento de nuevos derechos y la lucha por la reducción de las desigualdades con el combate de la violencia que en general impregna a los que no logran encajar en los patrones de la heteronormatividad, de la enseñanza formal, de la cultura dominante que tiende a excluir todo y todos que de alguna manera se distancian de sus reglas.
b. Please explain how the initiative has impacted positively a group or groups of the population within the context of your country or region (200 words maximum)
El Proyecto impacta de forma positiva al conjunto de la población vulnerable económicamente y que depende de asistencia jurídica para el ejercicio de derechos fundamentales. Son varias acciones afirmativas que se diseminan a partir de cada etapa del proyecto. Ejemplos: uso de las técnicas de la Escuela de Harvard para promover la mediación / conciliación como formas adecuadas para diluir conflictos familiares y de relaciones continuas; la inclusión de las personas con discapacidad física y visual en los servicios prestados por bancos e instituciones financieras, sean como trabajadores, sean como consumidores que puedan valerse de los servicios bancarios con igualdad de acceso; el reconocimiento del derecho de las personas transgénero a modificar documentos para uso del nombre social y modificación del género para disponer de certificado de nacimiento, documento de identidad y pasaporte conteniendo datos que reflejen su forma de existir a partir de su sentimiento, auto-realización y desempeño social; reducción del prejuicio y de la homofobia y la transfobia.

Question 4

The initiative must present an innovative idea, a distinctively new approach, or a unique policy or approach implemented in order to realize the SDGs in the context of a given country or region.
a. Please explain in which way the initiative is innovative in the context of your country or region (200 words maximum)
El evento, con su carácter inédito, patrocinado por la Defensoría Pública de Bahía como la primera Institución que se anticipa y convoca una discusión plural, dialogada con los técnicos del derecho, de la salud, de la psicología y oferta el espacio del habla para las personas que se enfrentan y conviven con deficiencias, prejuicios y discriminaciones. De los Seminarios nacieron reivindicaciones diferentes y nuevas responsabilidades para nuestra Institución, mostrando que hay un canal inexplorado y carente de Defensoría Pública que busca realizar una aproximación esencial y extraordinaria con personas que necesitan de sus servicios.

Question 4b

b. Please describe if the innovation is original or if it is an adaptation from other contexts (If it is known)? (200 words maximum)
La iniciativa es original.

Question 4c

c. What resources (i.e. financial, human , material or other resources, etc) were used to implement the initiative? (200 words maximum)
El FAJDPE (Fondo de asistencia judicial de la Defensoría Pública) ha destinado recursos financieros para adquisición de pasajes, hospedaje y pago de hora-aula para los Ponentes que se desplazan hasta la Sede de la 2ª DPE Regional. Se cuenta con la aportación de las cantidades dispensadas por los Defensores Públicos para viabilizar la presencia de Conferencistas a ejemplo de pago de almuerzo, confección de carteles y costos adicionales como forma de conceder organización y cuidados en nombre de nuestra Institución. Hay que registrar los recursos humanos. En ese sentido hay apoyo esencial de los servidores, pasantes y todo el equipo de la Sede de la 2ª Regional. Además, hay la indispensable colaboración de la ESDEP y de la ASCOM para la realización de cada Etapa del Proyecto. En todas las etapas se realizaron alianzas con la ESDEP, ASCOM de la Defensoría Pública y Rectoría de Extensión e Investigación de la Universidad Estatal del Sudoeste de Bahía.

Question 5

The initiative should be adaptable to other contexts (e.g. other cities, countries or regions). There may already be evidence that it has inspired similar innovations in other public-sector institutions within a given country, region or at the global level.
a. Has the initiative been transferred to other contexts?
Yes
Se ha transferido al medio académico haciendo que los estudiantes tengan acceso a los debates y contribuyan a la elaboración de soluciones. Además, permite que los jóvenes de diferentes clases sociales, económicas y culturales conozcan la realidad de la población carente, desasistida y fragilizada por cuestiones de género, color, edad.

Question 6

The initiative should be able to be sustained over a significant period of time.
a. Please describe whether and how the initiative is sustainable (covering the social, economic and environmental aspects) (300 words maximum)
Es sostenible, principalmente desde el punto de vista social, pues busca promover el debate de temas contemporáneos que ocupan el escenario jurídico, político y social, así como tiene el propósito de colaborar con el perfeccionamiento del significado de la Dignidad Humana en el siglo XXI en sintonía con la " Seguridad jurídica
b. Please describe whether and how the initiative is sustainable in terms of durability in time (300 words maximum)
El proyecto, por tratarse de una práctica anual y permanente, es sostenible en términos de durabilidad de tiempo, pues, en cada momento han surgido temas y debates nuevos, que necesitan la actuación de la Defensoría Pública. Ya se ha convertido en un evento cobrado por varios segmentos sociales que aguardan la edición de cada etapa, sugiriendo temas y nuevos focos que puedan cooperar con la construcción de una sociedad más igual. Las cartas de referencias y declaraciones de ejecución firmadas por varias representaciones y incluso por persona directamente contemplada con el Proyecto revelan su sostenibilidad.

Question 7

The initiative should have gone through a formal evaluation, showing some evidence of impact on improving people’s lives.
a. Has the initiative been formally evaluated?
No

Question 8

The initiative must demonstrate that it has engaged various actors such as from other institutions, civil society, or the private sector, when possible.
a. The 2030 Development Agenda puts emphasis on collaboration, engagement, coordination, partnerships, and inclusion. Please describe what stakeholders were engaged in designing, implementing and evaluating the initiative. Please also highlight their roles and contributions (300 words maximum)
Existen otros involucrados como: Universidad, Centros Académicos, Asociaciones Pariciparonen el deseño, la implementación y la evaluación de la iniciativa: Consejo Municipal de Derechos de las personas con discapacidad; Asociación de Sordos, Asociación de Ostomizados, Asociación de Ciegos, APAE, Asociación de Apoyo a la persona con discapacidad, Asociación de discapacitados físicos; Asociación Conquista Down, Asociación de Parálisis cerebral, Núcleo de Inclusión; Núcleo de Defensa del Niño y del Adolescente; Consejeros Tutelares; Defensores Públicos; Abogados, Promotores, Auxiliares de Justicia; Aprendices de Derecho, Estudiantes de Derecho, Procuradores Públicos; , Asesores de jueces y promotores de justicia; Servidores y Becarios de la 2ª Regional. Profesores Universitarios y Pedagogos; Coordinadora del Curso de Medicina, Médicos, Enfermeros, Psicólogos, Asistentes Sociales, Fisioterapeutas, Terapeutas Ocupacionales.

Question 9

a. Please describe the key lessons learned, and any view you have on how to further improve the initiative (200 words maximum)
No existe experiencia democrática válida y eficiente si los destinatarios de las acciones de inclusión, igualdad y emancipación no participan en la concepción, interpretación y la construcción de las metas y actitudes. También no es posible considerar un servicio público esencial si tal servicio no se dispone a revisar sus actuaciones y dialogar con su usuario. La escucha, la capacidad de acoger ideas y sugerencias es absolutamente fundamental para hacer la gestión estatal reconocida y valorada. También es indispensable el reconocimiento de la importancia de la multidisciplinariedad para comprender que la respuesta solicitada por el usuario de la Defensoría Pública exige la cooperación de varias áreas del conocimiento humano: la ciencia jurídica, la psicología y la asistencia social es un trípode fundamental para la correcta ejecución de las metas cualquier servicio.

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