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Nominee Information

Institutional Information
Member State Republic of Korea
Institution Name Seoul Metropolitan Government
Institution Type Local Goverenment
Administrative Level Local
Name of initiative Reaching out community service center
Projects Operational Years 3
Website of Institution www.seoul.go.kr

Question 1: About the Initiative
Is this a public sector initiative? Yes

Question 2: Categories
Is the initiative relevant to one of the UNPSA categories? Reaching the poorest and most vulnerable through inclusive services and partnerships
UNPSACriteria
2017.1.1 Introduces an idea, policy, practice or structure that is distinctively new, innovative and unique in the context of a given country or region, for reaching the poorest and most vulnerable and ensuring that they make progress towards the SDGs
2017.1.2 Increases the access of the poorest and most vulnerable people to quality and affordable public services. This can be done notably by addressing the obstacles that hinder their access to public services such as geography, income or other social or economic factors, security issues, care burden, mobility, discrimination related to sex, gender, age, race, ethnicity and other factors depending on the country or regional context. This can also include introducing new approaches to delivering services or claiming rights and obtaining benefits, so that the poorest and most vulnerable can access those more easily.
2017.1.3 Promote partnerships to mobilize and share knowledge, skills, technologies and financial resources to support the poorest and most vulnerable
2017.1.4 Encourage and promote effective partnerships between public, private and civil society organizations to deliver public services or respond to the needs of the poorest and most vulnerable. Those can be based on experience and strategies that can empower the poorest and most vulnerable to reach the SDGs in various areas
2017.1.5 Creates mechanisms to ensure that the poorest and most vulnerable (and those who represent or assist them) can easily obtain information about public services -notably services related to the SDGs- , related decisions and approaches, as well as about their own rights and entitlements.
2017.1.6 Creates mechanisms that can help the poorest and most vulnerable (and those representing or assisting them) to hold the government accountable on the delivery of public services. This may include mechanisms allowing them to provide feedback on the relevance, quality and cost of public services; report any wrongdoing; initiate investigations; file complaints or request compensation where relevant.
2017.1.7 Introduces mechanisms that ensure that public officials are informed about the special needs of the poorest and most vulnerable, trained and equipped to meet them and held accountable when these needs are ignored or when the rights of the poorest and most vulnerable people are not protected.

Question 3: Sustainable Development Goals
Is the initiative relevant to any of the 17 SDG(s)? Yes
If you answered yes above, please specify which SDG is the most relevant to the initiative. (hold Ctrl to select multiple)
Goal 1: No Poverty
Goal 2: Zero Hunger
Goal 3: Good Health
Goal 5: Gender Equality
Goal 10: Reduced Inequalities
Goal 11: Sustainable Cities and Communities
Which target(s) within the SDGs specified above is the initiative relevant to? (hold Ctrl to select multiple)
.
1.1 By 2030, eradicate extreme poverty for all people everywhere, currently measured as people living on less than $1.25 a day
1.2 By 2030, reduce at least by half the proportion of men, women and children of all ages living in poverty in all its dimensions according to national definitions
1.3 Implement nationally appropriate social protection systems and measures for all, including floors, and by 2030 achieve substantial coverage of the poor and the vulnerable
1.4 By 2030, ensure that all men and women, in particular the poor and the vulnerable, have equal rights to economic resources, as well as access to basic services, ownership and control over land and other forms of property, inheritance, natural resources, appropriate new technology and financial services, including microfinance
1.5 By 2030, build the resilience of the poor and those in vulnerable situations and reduce their exposure and vulnerability to climate-related extreme events and other economic, social and environmental shocks and disasters
1.a Ensure significant mobilization of resources from a variety of sources, including through enhanced development cooperation, in order to provide adequate and predictable means for developing countries, in particular least developed countries, to implement programmes and policies to end poverty in all its dimensions
1.b Create sound policy frameworks at the national, regional and international levels, based on pro-poor and gender-sensitive development strategies, to support accelerated investment in poverty eradication actions
2.1 By 2030, end hunger and ensure access by all people, in particular the poor and people in vulnerable situations, including infants, to safe, nutritious and sufficient food all year round
2.2 By 2030, end all forms of malnutrition, including achieving, by 2025, the internationally agreed targets on stunting and wasting in children under 5 years of age, and address the nutritional needs of adolescent girls, pregnant and lactating women and older persons
2.3 By 2030, double the agricultural productivity and incomes of small-scale food producers, in particular women, indigenous peoples, family farmers, pastoralists and fishers, including through secure and equal access to land, other productive resources and inputs, knowledge, financial services, markets and opportunities for value addition and non-farm employment
2.4 By 2030, ensure sustainable food production systems and implement resilient agricultural practices that increase productivity and production, that help maintain ecosystems, that strengthen capacity for adaptation to climate change, extreme weather, drought, flooding and other disasters and that progressively improve land and soil quality
2.5 By 2020, maintain the genetic diversity of seeds, cultivated plants and farmed and domesticated animals and their related wild species, including through soundly managed and diversified seed and plant banks at the national, regional and international levels, and promote access to and fair and equitable sharing of benefits arising from the utilization of genetic resources and associated traditional knowledge, as internationally agreed
2.a Increase investment, including through enhanced international cooperation, in rural infrastructure, agricultural research and extension services, technology development and plant and livestock gene banks in order to enhance agricultural productive capacity in developing countries, in particular least developed countries
2.b Correct and prevent trade restrictions and distortions in world agricultural markets, including through the parallel elimination of all forms of agricultural export subsidies and all export measures with equivalent effect, in accordance with the mandate of the Doha Development Round
2.c Adopt measures to ensure the proper functioning of food commodity markets and their derivatives and facilitate timely access to market information, including on food reserves, in order to help limit extreme food price volatility
3.1 By 2030, reduce the global maternal mortality ratio to less than 70 per 100,000 live births
3.2 By 2030, end preventable deaths of newborns and children under 5 years of age, with all countries aiming to reduce neonatal mortality to at least as low as 12 per 1,000 live births and under-5 mortality to at least as low as 25 per 1,000 live births
3.3 By 2030, end the epidemics of AIDS, tuberculosis, malaria and neglected tropical diseases and combat hepatitis, water-borne diseases and other communicable diseases
3.4 By 2030, reduce by one third premature mortality from non-communicable diseases through prevention and treatment and promote mental health and well-being
3.5 Strengthen the prevention and treatment of substance abuse, including narcotic drug abuse and harmful use of alcohol
3.7 By 2030, ensure universal access to sexual and reproductive health-care services, including for family planning, information and education, and the integration of reproductive health into national strategies and programmes
3.9 By 2030, substantially reduce the number of deaths and illnesses from hazardous chemicals and air, water and soil pollution and contamination
5.1 End all forms of discrimination against all women and girls everywhere
5.2 Eliminate all forms of violence against all women and girls in the public and private spheres, including trafficking and sexual and other types of exploitation
5.3 Eliminate all harmful practices, such as child, early and forced marriage and female genital mutilation
5.4 Recognize and value unpaid care and domestic work through the provision of public services, infrastructure and social protection policies and the promotion of shared responsibility within the household and the family as nationally appropriate
5.5 Ensure women’s full and effective participation and equal opportunities for leadership at all levels of decision-making in political, economic and public life
5.6 Ensure universal access to sexual and reproductive health and reproductive rights as agreed in accordance with the Programme of Action of the International Conference on Population and Development and the Beijing Platform for Action and the outcome documents of their review conferences
10.1 By 2030, progressively achieve and sustain income growth of the bottom 40 per cent of the population at a rate higher than the national average
10.2 By 2030, empower and promote the social, economic and political inclusion of all, irrespective of age, sex, disability, race, ethnicity, origin, religion or economic or other status
10.3 Ensure equal opportunity and reduce inequalities of outcome, including by eliminating discriminatory laws, policies and practices and promoting appropriate legislation, policies and action in this regard
11.1 By 2030, ensure access for all to adequate, safe and affordable housing and basic services and upgrade slums
11.2 By 2030, provide access to safe, affordable, accessible and sustainable transport systems for all, improving road safety, notably by expanding public transport, with special attention to the needs of those in vulnerable situations, women, children, persons with disabilities and older persons
11.3 By 2030, enhance inclusive and sustainable urbanization and capacity for participatory, integrated and sustainable human settlement planning and management in all countries

Question 4: Implementation Date
Has the initiative been implemented for two or more years Yes
Please provide date of implemenation (dd/MM/yyyy) 01 Jul 2015

Question 5: Partners
Has the United Nations or any UN agencies been involved in this initiative? No
Which UN agency was involved? (hold Ctrl to select multiple)
The Preparatory Commission for the Comprehensive Nuclear-Test-Ban Treaty Organization
Please provide details

Question 6: Supporting documentation
Will you be able to provide supporting documentation for your initiative? Yes

Question 7: UNPSA Awards
Has the initiative already won a UNPS Award? No

Question 8: Other Awards
Has the initiative won other Public Service Awards? Yes
If yes, please specify name, organisation and year. Award certificate of Presdient, Government, August 31, 2017

Question 9: How did you learn about UNPSA?
How did you learn about UNPSA? I listened News and I saw internet news.

Question 10: Validation Consent
I give consent to contact relevant persons and entities to inquire about the initiative for validation purpose. No

Question 1: About the Initiative
Is this a public sector initiative? Yes

Question 2: Categories
Is the initiative relevant to one of the UNPSA categories? Reaching the poorest and most vulnerable through inclusive services and partnerships
UNPSACriteria
2017.1.1 Introduces an idea, policy, practice or structure that is distinctively new, innovative and unique in the context of a given country or region, for reaching the poorest and most vulnerable and ensuring that they make progress towards the SDGs
2017.1.2 Increases the access of the poorest and most vulnerable people to quality and affordable public services. This can be done notably by addressing the obstacles that hinder their access to public services such as geography, income or other social or economic factors, security issues, care burden, mobility, discrimination related to sex, gender, age, race, ethnicity and other factors depending on the country or regional context. This can also include introducing new approaches to delivering services or claiming rights and obtaining benefits, so that the poorest and most vulnerable can access those more easily.
2017.1.3 Promote partnerships to mobilize and share knowledge, skills, technologies and financial resources to support the poorest and most vulnerable
2017.1.4 Encourage and promote effective partnerships between public, private and civil society organizations to deliver public services or respond to the needs of the poorest and most vulnerable. Those can be based on experience and strategies that can empower the poorest and most vulnerable to reach the SDGs in various areas
2017.1.5 Creates mechanisms to ensure that the poorest and most vulnerable (and those who represent or assist them) can easily obtain information about public services -notably services related to the SDGs- , related decisions and approaches, as well as about their own rights and entitlements.
2017.1.6 Creates mechanisms that can help the poorest and most vulnerable (and those representing or assisting them) to hold the government accountable on the delivery of public services. This may include mechanisms allowing them to provide feedback on the relevance, quality and cost of public services; report any wrongdoing; initiate investigations; file complaints or request compensation where relevant.
2017.1.7 Introduces mechanisms that ensure that public officials are informed about the special needs of the poorest and most vulnerable, trained and equipped to meet them and held accountable when these needs are ignored or when the rights of the poorest and most vulnerable people are not protected.

Question 3: Sustainable Development Goals
Is the initiative relevant to any of the 17 SDG(s)? Yes
If you answered yes above, please specify which SDG is the most relevant to the initiative. (hold Ctrl to select multiple)
Goal 1: No Poverty
Goal 2: Zero Hunger
Goal 3: Good Health
Goal 5: Gender Equality
Goal 10: Reduced Inequalities
Goal 11: Sustainable Cities and Communities
Which target(s) within the SDGs specified above is the initiative relevant to? (hold Ctrl to select multiple)
.
1.1 By 2030, eradicate extreme poverty for all people everywhere, currently measured as people living on less than $1.25 a day
1.2 By 2030, reduce at least by half the proportion of men, women and children of all ages living in poverty in all its dimensions according to national definitions
1.3 Implement nationally appropriate social protection systems and measures for all, including floors, and by 2030 achieve substantial coverage of the poor and the vulnerable
1.4 By 2030, ensure that all men and women, in particular the poor and the vulnerable, have equal rights to economic resources, as well as access to basic services, ownership and control over land and other forms of property, inheritance, natural resources, appropriate new technology and financial services, including microfinance
1.5 By 2030, build the resilience of the poor and those in vulnerable situations and reduce their exposure and vulnerability to climate-related extreme events and other economic, social and environmental shocks and disasters
1.a Ensure significant mobilization of resources from a variety of sources, including through enhanced development cooperation, in order to provide adequate and predictable means for developing countries, in particular least developed countries, to implement programmes and policies to end poverty in all its dimensions
1.b Create sound policy frameworks at the national, regional and international levels, based on pro-poor and gender-sensitive development strategies, to support accelerated investment in poverty eradication actions
2.1 By 2030, end hunger and ensure access by all people, in particular the poor and people in vulnerable situations, including infants, to safe, nutritious and sufficient food all year round
2.2 By 2030, end all forms of malnutrition, including achieving, by 2025, the internationally agreed targets on stunting and wasting in children under 5 years of age, and address the nutritional needs of adolescent girls, pregnant and lactating women and older persons
2.3 By 2030, double the agricultural productivity and incomes of small-scale food producers, in particular women, indigenous peoples, family farmers, pastoralists and fishers, including through secure and equal access to land, other productive resources and inputs, knowledge, financial services, markets and opportunities for value addition and non-farm employment
2.4 By 2030, ensure sustainable food production systems and implement resilient agricultural practices that increase productivity and production, that help maintain ecosystems, that strengthen capacity for adaptation to climate change, extreme weather, drought, flooding and other disasters and that progressively improve land and soil quality
2.5 By 2020, maintain the genetic diversity of seeds, cultivated plants and farmed and domesticated animals and their related wild species, including through soundly managed and diversified seed and plant banks at the national, regional and international levels, and promote access to and fair and equitable sharing of benefits arising from the utilization of genetic resources and associated traditional knowledge, as internationally agreed
2.a Increase investment, including through enhanced international cooperation, in rural infrastructure, agricultural research and extension services, technology development and plant and livestock gene banks in order to enhance agricultural productive capacity in developing countries, in particular least developed countries
2.b Correct and prevent trade restrictions and distortions in world agricultural markets, including through the parallel elimination of all forms of agricultural export subsidies and all export measures with equivalent effect, in accordance with the mandate of the Doha Development Round
2.c Adopt measures to ensure the proper functioning of food commodity markets and their derivatives and facilitate timely access to market information, including on food reserves, in order to help limit extreme food price volatility
3.1 By 2030, reduce the global maternal mortality ratio to less than 70 per 100,000 live births
3.2 By 2030, end preventable deaths of newborns and children under 5 years of age, with all countries aiming to reduce neonatal mortality to at least as low as 12 per 1,000 live births and under-5 mortality to at least as low as 25 per 1,000 live births
3.3 By 2030, end the epidemics of AIDS, tuberculosis, malaria and neglected tropical diseases and combat hepatitis, water-borne diseases and other communicable diseases
3.4 By 2030, reduce by one third premature mortality from non-communicable diseases through prevention and treatment and promote mental health and well-being
3.5 Strengthen the prevention and treatment of substance abuse, including narcotic drug abuse and harmful use of alcohol
3.7 By 2030, ensure universal access to sexual and reproductive health-care services, including for family planning, information and education, and the integration of reproductive health into national strategies and programmes
3.9 By 2030, substantially reduce the number of deaths and illnesses from hazardous chemicals and air, water and soil pollution and contamination
5.1 End all forms of discrimination against all women and girls everywhere
5.2 Eliminate all forms of violence against all women and girls in the public and private spheres, including trafficking and sexual and other types of exploitation
5.3 Eliminate all harmful practices, such as child, early and forced marriage and female genital mutilation
5.4 Recognize and value unpaid care and domestic work through the provision of public services, infrastructure and social protection policies and the promotion of shared responsibility within the household and the family as nationally appropriate
5.5 Ensure women’s full and effective participation and equal opportunities for leadership at all levels of decision-making in political, economic and public life
5.6 Ensure universal access to sexual and reproductive health and reproductive rights as agreed in accordance with the Programme of Action of the International Conference on Population and Development and the Beijing Platform for Action and the outcome documents of their review conferences
10.1 By 2030, progressively achieve and sustain income growth of the bottom 40 per cent of the population at a rate higher than the national average
10.2 By 2030, empower and promote the social, economic and political inclusion of all, irrespective of age, sex, disability, race, ethnicity, origin, religion or economic or other status
10.3 Ensure equal opportunity and reduce inequalities of outcome, including by eliminating discriminatory laws, policies and practices and promoting appropriate legislation, policies and action in this regard
11.1 By 2030, ensure access for all to adequate, safe and affordable housing and basic services and upgrade slums
11.2 By 2030, provide access to safe, affordable, accessible and sustainable transport systems for all, improving road safety, notably by expanding public transport, with special attention to the needs of those in vulnerable situations, women, children, persons with disabilities and older persons
11.3 By 2030, enhance inclusive and sustainable urbanization and capacity for participatory, integrated and sustainable human settlement planning and management in all countries

Question 4: Implementation Date
Has the initiative been implemented for two or more years Yes
Please provide date of implemenation (dd/MM/yyyy) 01 Jul 2015

Question 5: Partners
Has the United Nations or any UN agencies been involved in this initiative? No
Which UN agency was involved? (hold Ctrl to select multiple)
The Preparatory Commission for the Comprehensive Nuclear-Test-Ban Treaty Organization
Please provide details

Question 6: Supporting documentation
Will you be able to provide supporting documentation for your initiative? Yes

Question 7: UNPSA Awards
Has the initiative already won a UNPS Award? No

Question 8: Other Awards
Has the initiative won other Public Service Awards? Yes
If yes, please specify name, organisation and year. Award certificate of Presdient, Government, August 31, 2017

Question 9: How did you learn about UNPSA?
How did you learn about UNPSA? I listened News and I saw internet news.

Question 10: Validation Consent
I give consent to contact relevant persons and entities to inquire about the initiative for validation purpose. No

Question 1: About the Initiative

Is this a public sector initiative? Yes

Question 2: Categories
Is the initiative relevant to one of the UNPSA categories? Reaching the poorest and most vulnerable through inclusive services and partnerships
UNPSACriteria
2017.1.1 Introduces an idea, policy, practice or structure that is distinctively new, innovative and unique in the context of a given country or region, for reaching the poorest and most vulnerable and ensuring that they make progress towards the SDGs
2017.1.2 Increases the access of the poorest and most vulnerable people to quality and affordable public services. This can be done notably by addressing the obstacles that hinder their access to public services such as geography, income or other social or economic factors, security issues, care burden, mobility, discrimination related to sex, gender, age, race, ethnicity and other factors depending on the country or regional context. This can also include introducing new approaches to delivering services or claiming rights and obtaining benefits, so that the poorest and most vulnerable can access those more easily.
2017.1.3 Promote partnerships to mobilize and share knowledge, skills, technologies and financial resources to support the poorest and most vulnerable
2017.1.4 Encourage and promote effective partnerships between public, private and civil society organizations to deliver public services or respond to the needs of the poorest and most vulnerable. Those can be based on experience and strategies that can empower the poorest and most vulnerable to reach the SDGs in various areas
2017.1.5 Creates mechanisms to ensure that the poorest and most vulnerable (and those who represent or assist them) can easily obtain information about public services -notably services related to the SDGs- , related decisions and approaches, as well as about their own rights and entitlements.
2017.1.6 Creates mechanisms that can help the poorest and most vulnerable (and those representing or assisting them) to hold the government accountable on the delivery of public services. This may include mechanisms allowing them to provide feedback on the relevance, quality and cost of public services; report any wrongdoing; initiate investigations; file complaints or request compensation where relevant.
2017.1.7 Introduces mechanisms that ensure that public officials are informed about the special needs of the poorest and most vulnerable, trained and equipped to meet them and held accountable when these needs are ignored or when the rights of the poorest and most vulnerable people are not protected.

Question 3: Implementation Date

Has the initiative been implemented for two or more years Yes
Please provide date of implemenation (dd/MM/yyyy) 01 Jul 2015

Question 4: Partners/Stakeholders

Has the United Nations or any UN agencies been involved in this initiative? No
Which UN agency was involved? (hold Ctrl to select multiple)
The Preparatory Commission for the Comprehensive Nuclear-Test-Ban Treaty Organization
Please provide details

Question 5: Required Supplemental Documents

Will you be able to provide supporting documentation for your initiative? Yes

Question 6: UNPSA Awards

Has the initiative already won a UNPS Award? No

Question 7: Other Awards

Has the initiative won other Public Service Awards? Yes
Comments: Award certificate of Presdient, Government, August 31, 2017

Question 8: Sustainable Development Goals
Is the initiative relevant to any of the 17 SDG(s)? Yes
If you answered yes above, please specify which SDG is the most relevant to the initiative. (hold Ctrl to select multiple)
Goal 1: No Poverty
Goal 2: Zero Hunger
Goal 3: Good Health
Goal 5: Gender Equality
Goal 10: Reduced Inequalities
Goal 11: Sustainable Cities and Communities
Which target(s) within the SDGs specified above is the initiative relevant to? (hold Ctrl to select multiple)
.
1.1 By 2030, eradicate extreme poverty for all people everywhere, currently measured as people living on less than $1.25 a day
1.2 By 2030, reduce at least by half the proportion of men, women and children of all ages living in poverty in all its dimensions according to national definitions
1.3 Implement nationally appropriate social protection systems and measures for all, including floors, and by 2030 achieve substantial coverage of the poor and the vulnerable
1.4 By 2030, ensure that all men and women, in particular the poor and the vulnerable, have equal rights to economic resources, as well as access to basic services, ownership and control over land and other forms of property, inheritance, natural resources, appropriate new technology and financial services, including microfinance
1.5 By 2030, build the resilience of the poor and those in vulnerable situations and reduce their exposure and vulnerability to climate-related extreme events and other economic, social and environmental shocks and disasters
1.a Ensure significant mobilization of resources from a variety of sources, including through enhanced development cooperation, in order to provide adequate and predictable means for developing countries, in particular least developed countries, to implement programmes and policies to end poverty in all its dimensions
1.b Create sound policy frameworks at the national, regional and international levels, based on pro-poor and gender-sensitive development strategies, to support accelerated investment in poverty eradication actions
2.1 By 2030, end hunger and ensure access by all people, in particular the poor and people in vulnerable situations, including infants, to safe, nutritious and sufficient food all year round
2.2 By 2030, end all forms of malnutrition, including achieving, by 2025, the internationally agreed targets on stunting and wasting in children under 5 years of age, and address the nutritional needs of adolescent girls, pregnant and lactating women and older persons
2.3 By 2030, double the agricultural productivity and incomes of small-scale food producers, in particular women, indigenous peoples, family farmers, pastoralists and fishers, including through secure and equal access to land, other productive resources and inputs, knowledge, financial services, markets and opportunities for value addition and non-farm employment
2.4 By 2030, ensure sustainable food production systems and implement resilient agricultural practices that increase productivity and production, that help maintain ecosystems, that strengthen capacity for adaptation to climate change, extreme weather, drought, flooding and other disasters and that progressively improve land and soil quality
2.5 By 2020, maintain the genetic diversity of seeds, cultivated plants and farmed and domesticated animals and their related wild species, including through soundly managed and diversified seed and plant banks at the national, regional and international levels, and promote access to and fair and equitable sharing of benefits arising from the utilization of genetic resources and associated traditional knowledge, as internationally agreed
2.a Increase investment, including through enhanced international cooperation, in rural infrastructure, agricultural research and extension services, technology development and plant and livestock gene banks in order to enhance agricultural productive capacity in developing countries, in particular least developed countries
2.b Correct and prevent trade restrictions and distortions in world agricultural markets, including through the parallel elimination of all forms of agricultural export subsidies and all export measures with equivalent effect, in accordance with the mandate of the Doha Development Round
2.c Adopt measures to ensure the proper functioning of food commodity markets and their derivatives and facilitate timely access to market information, including on food reserves, in order to help limit extreme food price volatility
3.1 By 2030, reduce the global maternal mortality ratio to less than 70 per 100,000 live births
3.2 By 2030, end preventable deaths of newborns and children under 5 years of age, with all countries aiming to reduce neonatal mortality to at least as low as 12 per 1,000 live births and under-5 mortality to at least as low as 25 per 1,000 live births
3.3 By 2030, end the epidemics of AIDS, tuberculosis, malaria and neglected tropical diseases and combat hepatitis, water-borne diseases and other communicable diseases
3.4 By 2030, reduce by one third premature mortality from non-communicable diseases through prevention and treatment and promote mental health and well-being
3.5 Strengthen the prevention and treatment of substance abuse, including narcotic drug abuse and harmful use of alcohol
3.7 By 2030, ensure universal access to sexual and reproductive health-care services, including for family planning, information and education, and the integration of reproductive health into national strategies and programmes
3.9 By 2030, substantially reduce the number of deaths and illnesses from hazardous chemicals and air, water and soil pollution and contamination
5.1 End all forms of discrimination against all women and girls everywhere
5.2 Eliminate all forms of violence against all women and girls in the public and private spheres, including trafficking and sexual and other types of exploitation
5.3 Eliminate all harmful practices, such as child, early and forced marriage and female genital mutilation
5.4 Recognize and value unpaid care and domestic work through the provision of public services, infrastructure and social protection policies and the promotion of shared responsibility within the household and the family as nationally appropriate
5.5 Ensure women’s full and effective participation and equal opportunities for leadership at all levels of decision-making in political, economic and public life
5.6 Ensure universal access to sexual and reproductive health and reproductive rights as agreed in accordance with the Programme of Action of the International Conference on Population and Development and the Beijing Platform for Action and the outcome documents of their review conferences
10.1 By 2030, progressively achieve and sustain income growth of the bottom 40 per cent of the population at a rate higher than the national average
10.2 By 2030, empower and promote the social, economic and political inclusion of all, irrespective of age, sex, disability, race, ethnicity, origin, religion or economic or other status
10.3 Ensure equal opportunity and reduce inequalities of outcome, including by eliminating discriminatory laws, policies and practices and promoting appropriate legislation, policies and action in this regard
11.1 By 2030, ensure access for all to adequate, safe and affordable housing and basic services and upgrade slums
11.2 By 2030, provide access to safe, affordable, accessible and sustainable transport systems for all, improving road safety, notably by expanding public transport, with special attention to the needs of those in vulnerable situations, women, children, persons with disabilities and older persons
11.3 By 2030, enhance inclusive and sustainable urbanization and capacity for participatory, integrated and sustainable human settlement planning and management in all countries

Question 9: Validation Consent

Do you have any objections to us inquiring about the initiative for validation purposes? No

How did you know about UNPSA?

How did you know about UNPSA? I listened News and I saw internet news.

Nomination form

Questions/Answers

Question 1

Please provide a brief summary of the initiative including the problems/challenges it addressed and the solutions that the initiative introduced (300 words maximum)
Although many policies and much of the budget were dedicated to the elderly and at-risk, low-income families, it was impossible to provide services tailored to the needs of such citizens at the proper times due to manpower and material limitations in the welfare delivery system. However, by increasing the number of social workers, we were able to strengthen the delivery system. Due to the negative social effects of the country’s rapid industrialization and urbanization, South Korea was ranked 26th among OECD members in terms of “life satisfaction.” In terms of “community,” one of the 11 dimensions of well-being in the OECD Better Life Index, it was ranked the lowest for two consecutive years (2013 and 2014). Poverty, a major contributing factor of this poor performance, was considered to be a personal problem among Koreans at the time. To improve on these aspects of life in Korea, Seoul Metropolitan Government decided to achieve innovation in the welfare system by focusing on the city’s districts and its people. To this end, the government aimed to establish a sustainable system for providing support and care for the poor. The Reaching Out Community Service Center Initiative seeks to expand the community sharing and support network to create an environment where community members take care of each other and provide a platform for discussion and the forging of relationships among residents, thereby strengthening local communities. The community service centers serve as points of contact between the government and the citizens. In the past, however, their function was limited to only processing civil complaints. This initiative improves the centers by transforming them into resident-centered community spaces. Moreover, it promotes visiting welfare by providing an electric vehicle, called “Chatdongi,” to each center for social workers and officials to drive when visiting the homes of residents.
a. What are the overall objectives of the initiative?
Please describe the overall objectives of the initiative (200 words maximum)
Based on the vision of establishing “a welfare community made by the people, and a community service center that serves the people,” this initiative aims to strengthen the social safety net in local communities and realize the autonomy of citizens. The formation of a social safety net in local communities refers to the implementation of policies that have deep, positive impacts on the lives of the people. By strengthening the social safety net in communities, we hope to expand the provision of public services, including welfare and healthcare, to more people. In addition, we hope to realize the autonomy of citizens by establishing networks at the neighborhood level and create a welfare ecosystem in local communities by implementing true public-private governance.
b. How does the initiative fit within the selected category?
Please describe how the initiative is linked to the criteria of the category (200 words maximum)
The Reaching Out Community Service Center Initiative has four goals:Identify and eliminate blind spots in the welfare system and establish a visiting welfare and healthcare service delivery system to create an ecosystem for universal welfare and healthcare.Provide comprehensive services by reinforcing the function of community service centers as consultation portals for welfare-related civil complaints and expanding case management to the neighborhood level.Establish a resident-centered system for identifying those in need of assistance and create a community where citizens proactively identify and resolve problems in their communities.Establish an innovative,resident-centered administration through the operation of the Our Neighborhood Action Officers,who provide administrative services focused on citizens,and transformation of citizen-participatory spaces.In pursuing these goals,we have effectively managed socially alienated households,strengthened the public responsibility of and provided customized services for the most vulnerable citizens,and established a comprehensive support system to help them rebuild their lives.We have strengthened the social safety net by encouraging the participation of various local community actors.The tasks of this initiative largely involve providing support for poor and vulnerable citizens through integrated services and citizen participation.

Question 2

The initiative should improve people’s lives, notably by enhancing the contribution of public services to the implementation of the 2030 Agenda for Sustainable Development and the realization of the SDGs
a. Please explain how the initiative improves the delivery of public services (200 words maximum)
We increased the number of social welfare workers and nurses in each neighborhood by an average of 6.8 people, thereby reducing the number of people for which each worker or nurse is responsible from 289 to 126. This helped us identify welfare blind spots and realize “reaching out welfare.” In providing this kind of welfare service, social welfare workers visit poor citizens, the elderly, households with infants, and other people who have difficulty visiting their local community service center and provide customized welfare and healthcare services to each individual according to their life stage. In addition, we created the position of “expert welfare counselor” to provide customized and comprehensive welfare services and strengthened local communities by enhancing the capacity of the general public and building a network of relationships. Lastly, the private and public sectors made efforts to resolve welfare issues as well. All the efforts outlined above have dramatically improved the public services provided by Seoul Metropolitan Government.

Question 3

The initiative must impact positively a group or groups of the population (i.e. children, women, elderly, people with disability, etc) and address a significant issue of public service delivery within the context of a given country or region.
a. Please explain how the initiative has addressed a significant issue related to the delivery of public services (200 words maximum)
Our solution was to turn Seoul into a people-centered city where citizens are able to enjoy their lives. To achieve this, we decided to change the city’s community service centers into places that satisfy the needs of the residents of Seoul. Therefore, we established a beneficiary-centered welfare administration by dramatically increasing the number of workers at local community service centers and began providing universal welfare services customized to the life stage of the beneficiary to at-risk, low-income households, households in welfare blind spots, elderly citizens over the age of 65, and households with infants. Visiting nurses were assigned to the community service centers to provide thorough healthcare services for local residents in an effort to narrow the healthcare gap and contribute to prolonging the healthy lives of citizens. In addition, various improvements were made to the community service centers, such as the creation of communal spaces for residents, enabling both the private and public sectors to cater to the needs of local residents. These efforts have established the community service centers as pivotal spaces in local communities.
b. Please explain how the initiative has impacted positively a group or groups of the population within the context of your country or region (200 words maximum)
○ Through the vitalization of resident-led welfare communities, we were able to create a social safety net that spans administrative, welfare, healthcare, and community needs and minimize welfare blind spots. As a result, we were successfully prevented at-risk, low-income families and other vulnerable groups from falling below the poverty line. We also strengthened the support system, continued to monitor the identified at-risk, low-income families, and worked in cooperation with local communities, thereby having a positive impact on society. ○ In terms of assistance for women, children, and families, we assigned professional planners to specific families to check on their development and parenting environment and provide mental and physical health assessments for mothers, recognizing the critical role they play in the health and development of infants. This service has restored people’s faith in public welfare by ensuring that everyone is able to receive public services tailored to their particular life stage.

Question 4

The initiative must present an innovative idea, a distinctively new approach, or a unique policy or approach implemented in order to realize the SDGs in the context of a given country or region.
a. Please explain in which way the initiative is innovative in the context of your country or region (200 words maximum)
This initiative is innovative in that it transformed the function of the community service centers from places where civil complaints are processed to communal spaces that focus on the people and their welfare and established a foundation for the provision of universal rather than selective welfare. To realize these changes, we analyzed and changed the function of the community service centers, made structural changes to personnel and teams, redesigned the physical spaces of the community service centers with a greater emphasis on residents; fostered organizations made up of residents in order to educate them on how to solve the problems in their communities, developed resources for communities in cooperation with local residents, and established a system for sharing such resources. Therefore, this initiative is innovative in that it aims to improve the lives of Seoul citizens in the areas of welfare, healthcare, local communities, women, and administration. Moreover, it is unique in that it is a realization of joint public-private governance that brings together the city government, local government districts, communities, welfare organizations, private organizations, and experts from different fields.

Question 4b

b. Please describe if the innovation is original or if it is an adaptation from other contexts (If it is known)? (200 words maximum)
The Reaching Out Community Center Initiative was first undertaken by Seoul Metropolitan Government in an attempt to improve the existing welfare policy by shifting its focus toward citizens and strengthening public responsibility. In particular, we focused on transforming the administrative system from a resident request-based system to a government identification-based system. In this way, we have been able to realize “reaching out welfare,” provide comprehensive services that meet the needs of citizens, identify and discover citizen leaders, foster the establishment of resident organizations, use local community service centers as a platform for publicizing and discussing the issues of local communities, and provide continuous care services to residents. Through this initiative, Seoul has improved and reorganized its unique welfare delivery system.

Question 4c

c. What resources (i.e. financial, human , material or other resources, etc) were used to implement the initiative? (200 words maximum)
In particular, we have increased the number of social workers by 2,200; visiting nurses, by 538; and neighborhood project experts, by 73. By doing so, we reduced the number of people for which each social worker was responsible from 170 to 115 and increased our manpower to ensure our capability to oversee all aspects of residents’ lives. In addition, we have expanded infrastructure by creating more shared spaces for the use of residents at the local community service centers and increasing the number of electric cars available so that staff can pay visits to residents in need more quickly and frequently. We have also designated Reaching Out Community Service Center officers for each and every resident to make it easier for residents to request counseling regarding their hardships and created a network of contacts. In addition to these human and material resources, we have been increasing the welfare budget allotted for this initiative.

Question 5

The initiative should be adaptable to other contexts (e.g. other cities, countries or regions). There may already be evidence that it has inspired similar innovations in other public-sector institutions within a given country, region or at the global level.
a. Has the initiative been transferred to other contexts?
Yes
○ The Reaching Out Community Service Center Initiative’s welfare and healthcare service has been praised nationwide for its innovation, effectiveness, and accomplishments. In July 2017, it was included among the “100 Government Projects of the Republic of Korea.” Currently, the service is being applied across South Korea, with all local governments having benchmarked it. With many of these governments having already completed trial runs, the service is now being applied to their welfare systems. ○ To transform the community service centers into resident-centered centers, public architects employed by Seoul City and architects working in other fields with a strong understanding of public welfare service participated in the “One Architect, One Community Service Center Project,” the goal of which was to redesign community service centers as open, public spaces for the use of Seoul citizens. With the creation and operation of such spaces, community service centers came to be pillars of local communities, providing a platform for citizens to discuss various community-related issues. At the request of Beijing, which expressed interest in the initiative, we participated in a design workshop there in 2016 to share our experiences with the “space improvement” project of the Reaching Out Community Service Center Initiative.

Question 6

The initiative should be able to be sustained over a significant period of time.
a. Please describe whether and how the initiative is sustainable (covering the social, economic and environmental aspects) (300 words maximum)
In order for an initiative to be sustainable, it must first earn the trust of the people. In our case, we were able to build trust as our officials identified and resolved issues affecting the welfare and healthcare of local residents. As a result, the level of public-private trust increased by 24.5 percent, and citizens expressed a high level of satisfaction with the friendliness, expertise, communication skills, and efficiency of the community service center officials. In addition, this initiative does not simply provide welfare services uniformly to all citizens but offers welfare services that are customized to individuals’ specific needs. Furthermore, this initiative has created a system through which people can search for resources that can be shared at the local community level, rather than providing temporary support. Considering these characteristics, the initiative has been assessed to be sustainable.
b. Please describe whether and how the initiative is sustainable in terms of durability in time (300 words maximum)
Instead of making a small, temporary change to the support system for at-risk, low-income families and other vulnerable groups, this innovative initiative made a fundamental, long-term change to the welfare delivery system. Now, the Reaching Out Community Service Center Initiative is well established. To ensure the sustainability of the initiative, Seoul Metropolitan Government has created a sustainable training program for government officials consisting of electives that cater to individuals’ needs and capabilities, in addition to the core curricula. Moreover, the Welfare Information System has been improved to provide integrated information on the welfare and healthcare services offered to citizens. In this way, the manpower and material basis necessary for the sustainability of the initiative have been fully established.

Question 7

The initiative should have gone through a formal evaluation, showing some evidence of impact on improving people’s lives.
a. Has the initiative been formally evaluated?
Yes
If yes, please describe how the initiative was evaluated? (200 words maximum)
We submit reports on the process and accomplishments of this initiative to the Korea Administration Public-Relations Festa (KAPFESTA), Korea Local Autonomy Exposition, and other policy evaluation events so that the initiative can be assessed and evaluated. In addition, the Seoul Institute conducts performance assessments to evaluate the level of citizen satisfaction with the initiative, public-private trust, extent of citizens’ autonomy, and welfare recipients’ satisfaction with the services they received.
b. Please describe the outcome of the evaluation of the impact of the initiative (200 words maximum)
○ After the evaluations conducted at KAPFESTA in August 2017, Seoul’s Reaching Out Community Service Center Initiative was honored with the presidential award, which is granted to only the best of the initiatives undertaken by local governments in South Korea. The initiative was also introduced as one of Seoul’s major initiatives at the Korea Local Autonomy Exposition held in November 2017. ○ Certain aspects of the new national welfare system, announced with the “100 Government Projects of the Republic of Korea” in July 2017, after the inauguration of President Moon Jae-in, were based on the innovative Reaching Out Community Service Center Initiative, particularly the initiative’s basic elements. The success of the initiative was attributed to the value of focusing on “people,” bold investment, and administrative innovation, which were supported by: an increase in the number of personnel (reducing the number of people overseen by each social worker by 56 percent); transformation of government officials’ work process; focus on people, communication, and governance; provision of integrated, universal public services for vulnerable groups, the elderly, and families with infants; and active support provided by the administration to allow citizens to learn about and participate directly in the process of citizen autonomy.
c. Please describe the indicators that were used (200 words maximum)
We asked the Seoul Institute to conduct an assessment of the initiative by examining how many times social welfare workers paid visits to citizens, in how many cases welfare was provided, and how satisfied people were with the service, among other factors. The excellence of the initiative was confirmed by the media as well. The Seoul Institute studied the basic documents related to the Reaching Out Community Service Center Initiative and conducted a quantitative evaluation (i.e., measured quantitative performance) and qualitative evaluation (i.e., gauged the level of qualitative effort assessed by the recipients and people involved, improvement in recipient’s level of satisfaction, etc.). The assessment results included a proposal regarding the mid- to long-term direction that the development of the initiative should take in the future.

Question 8

The initiative must demonstrate that it has engaged various actors such as from other institutions, civil society, or the private sector, when possible.
a. The 2030 Development Agenda puts emphasis on collaboration, engagement, coordination, partnerships, and inclusion. Please describe what stakeholders were engaged in designing, implementing and evaluating the initiative. Please also highlight their roles and contributions (300 words maximum)
○ From its conceptualization to implementation, the Reaching Out Community Service Center Initiative has been operated through public-private governance. The governance of the initiative involves: the Reaching Out Community Service Center Steering Committee, headed by the First Vice-Mayor for Administrative Affairs of Seoul Metropolitan Government and consisting of government officials from each department, professors in the areas of welfare, healthcare, and community, and experts from various social sectors, and the Community Service Center Promotion and Support Group, made up of social welfare organizations, community activity organizations, social economic organizations, and ordinary citizens. Experts from various sectors design the content of the initiative, while government officials implement and execute it. The Promotion and Support Group makes efforts to ensure the progress and implementation of the initiative, while assessment organizations constantly monitor the initiative’s results. ○ In addition, in the process of strengthening the public welfare function of the initiative, we established a joint public-private taskforce to re-establish the role of private welfare organizations, in light of the transformation of the community service centers. The complementary roles of both private and public organizations were established through the vitalization of public-private, working-level training clubs. Moreover, in the process of expanding the scope of the initiative by stage, we designed and promoted the initiative based on the results of discussions with the districts and residents.

Question 9

a. Please describe the key lessons learned, and any view you have on how to further improve the initiative (200 words maximum)
Through this initiative, we learned that innovation of the public welfare system is possible only after acknowledging people’s right to welfare, the diversity of people’s needs, and the national government’s responsibility to provide welfare as well as by designing the initiative through the continuous research and investigation of experts in the private and public sectors and investment of materials, personnel, and funds. By launching this initiative, Seoul has made local communities safer and healthier, improved citizens’ quality of life, boosted citizens’ pride by giving them the chance to directly participate in their local communities and the policymaking process, and encouraged citizens to effectively release their social, economic, and cultural needs. With these achievements, we have transformed Seoul into a city that actively works with its citizens to make their dreams a reality. In the future, we will be announcing the second version of the Reaching Out Community Service Center Initiative, which will involve improving the community service centers to create local centers that provide a comprehensive range of support and services for citizens.

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