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Nominee Information

Institutional Information
Member State Indonesia
Institution Name Center for Volcanology and Geological Hazard Mitigation
Institution Type Ministry
Ministry Type Ministry of Energy
Administrative Level National
Name of initiative MAGMA Indonesia
Projects Operational Years 3
Website of Institution https://magma.vsi.esdm.go.id

Question 1: About the Initiative
Is this a public sector initiative? Yes

Question 2: Categories
Is the initiative relevant to one of the UNPSA categories? Reaching the poorest and most vulnerable through inclusive services and partnerships
UNPSACriteria
2017.1.1 Introduces an idea, policy, practice or structure that is distinctively new, innovative and unique in the context of a given country or region, for reaching the poorest and most vulnerable and ensuring that they make progress towards the SDGs
2017.1.2 Increases the access of the poorest and most vulnerable people to quality and affordable public services. This can be done notably by addressing the obstacles that hinder their access to public services such as geography, income or other social or economic factors, security issues, care burden, mobility, discrimination related to sex, gender, age, race, ethnicity and other factors depending on the country or regional context. This can also include introducing new approaches to delivering services or claiming rights and obtaining benefits, so that the poorest and most vulnerable can access those more easily.
2017.1.3 Promote partnerships to mobilize and share knowledge, skills, technologies and financial resources to support the poorest and most vulnerable
2017.1.4 Encourage and promote effective partnerships between public, private and civil society organizations to deliver public services or respond to the needs of the poorest and most vulnerable. Those can be based on experience and strategies that can empower the poorest and most vulnerable to reach the SDGs in various areas
2017.1.5 Creates mechanisms to ensure that the poorest and most vulnerable (and those who represent or assist them) can easily obtain information about public services -notably services related to the SDGs- , related decisions and approaches, as well as about their own rights and entitlements.
2017.1.6 Creates mechanisms that can help the poorest and most vulnerable (and those representing or assisting them) to hold the government accountable on the delivery of public services. This may include mechanisms allowing them to provide feedback on the relevance, quality and cost of public services; report any wrongdoing; initiate investigations; file complaints or request compensation where relevant.
2017.1.7 Introduces mechanisms that ensure that public officials are informed about the special needs of the poorest and most vulnerable, trained and equipped to meet them and held accountable when these needs are ignored or when the rights of the poorest and most vulnerable people are not protected.

Question 3: Sustainable Development Goals
Is the initiative relevant to any of the 17 SDG(s)? Yes
If you answered yes above, please specify which SDG is the most relevant to the initiative. (hold Ctrl to select multiple)
Goal 13: Climate Action
Which target(s) within the SDGs specified above is the initiative relevant to? (hold Ctrl to select multiple)
13.1 Strengthen resilience and adaptive capacity to climate-related hazards and natural disasters in all countries
13.3 Improve education, awareness-raising and human and institutional capacity on climate change mitigation, adaptation, impact reduction and early warning

Question 4: Implementation Date
Has the initiative been implemented for two or more years Yes
Please provide date of implemenation (dd/MM/yyyy) 21 Jan 2015

Question 5: Partners
Has the United Nations or any UN agencies been involved in this initiative? No
Which UN agency was involved? (hold Ctrl to select multiple)
The Preparatory Commission for the Comprehensive Nuclear-Test-Ban Treaty Organization
Please provide details

Question 6: Supporting documentation
Will you be able to provide supporting documentation for your initiative? Yes

Question 7: UNPSA Awards
Has the initiative already won a UNPS Award? No

Question 8: Other Awards
Has the initiative won other Public Service Awards? Yes
If yes, please specify name, organisation and year. TOP 40 Award in the 2017 Indonesian Public Service Innovation Competition

Question 9: How did you learn about UNPSA?
How did you learn about UNPSA? Information from the Indonesian Ministry of State Apparatus Empowerment and Bureaucratic Reform

Question 10: Validation Consent
I give consent to contact relevant persons and entities to inquire about the initiative for validation purpose. No

Question 1: About the Initiative
Is this a public sector initiative? Yes

Question 2: Categories
Is the initiative relevant to one of the UNPSA categories? Reaching the poorest and most vulnerable through inclusive services and partnerships
UNPSACriteria
2017.1.1 Introduces an idea, policy, practice or structure that is distinctively new, innovative and unique in the context of a given country or region, for reaching the poorest and most vulnerable and ensuring that they make progress towards the SDGs
2017.1.2 Increases the access of the poorest and most vulnerable people to quality and affordable public services. This can be done notably by addressing the obstacles that hinder their access to public services such as geography, income or other social or economic factors, security issues, care burden, mobility, discrimination related to sex, gender, age, race, ethnicity and other factors depending on the country or regional context. This can also include introducing new approaches to delivering services or claiming rights and obtaining benefits, so that the poorest and most vulnerable can access those more easily.
2017.1.3 Promote partnerships to mobilize and share knowledge, skills, technologies and financial resources to support the poorest and most vulnerable
2017.1.4 Encourage and promote effective partnerships between public, private and civil society organizations to deliver public services or respond to the needs of the poorest and most vulnerable. Those can be based on experience and strategies that can empower the poorest and most vulnerable to reach the SDGs in various areas
2017.1.5 Creates mechanisms to ensure that the poorest and most vulnerable (and those who represent or assist them) can easily obtain information about public services -notably services related to the SDGs- , related decisions and approaches, as well as about their own rights and entitlements.
2017.1.6 Creates mechanisms that can help the poorest and most vulnerable (and those representing or assisting them) to hold the government accountable on the delivery of public services. This may include mechanisms allowing them to provide feedback on the relevance, quality and cost of public services; report any wrongdoing; initiate investigations; file complaints or request compensation where relevant.
2017.1.7 Introduces mechanisms that ensure that public officials are informed about the special needs of the poorest and most vulnerable, trained and equipped to meet them and held accountable when these needs are ignored or when the rights of the poorest and most vulnerable people are not protected.

Question 3: Sustainable Development Goals
Is the initiative relevant to any of the 17 SDG(s)? Yes
If you answered yes above, please specify which SDG is the most relevant to the initiative. (hold Ctrl to select multiple)
Goal 13: Climate Action
Which target(s) within the SDGs specified above is the initiative relevant to? (hold Ctrl to select multiple)
13.1 Strengthen resilience and adaptive capacity to climate-related hazards and natural disasters in all countries
13.3 Improve education, awareness-raising and human and institutional capacity on climate change mitigation, adaptation, impact reduction and early warning

Question 4: Implementation Date
Has the initiative been implemented for two or more years Yes
Please provide date of implemenation (dd/MM/yyyy) 21 Jan 2015

Question 5: Partners
Has the United Nations or any UN agencies been involved in this initiative? No
Which UN agency was involved? (hold Ctrl to select multiple)
The Preparatory Commission for the Comprehensive Nuclear-Test-Ban Treaty Organization
Please provide details

Question 6: Supporting documentation
Will you be able to provide supporting documentation for your initiative? Yes

Question 7: UNPSA Awards
Has the initiative already won a UNPS Award? No

Question 8: Other Awards
Has the initiative won other Public Service Awards? Yes
If yes, please specify name, organisation and year. TOP 40 Award in the 2017 Indonesian Public Service Innovation Competition

Question 9: How did you learn about UNPSA?
How did you learn about UNPSA? Information from the Indonesian Ministry of State Apparatus Empowerment and Bureaucratic Reform

Question 10: Validation Consent
I give consent to contact relevant persons and entities to inquire about the initiative for validation purpose. No

Question 1: About the Initiative

Is this a public sector initiative? Yes

Question 2: Categories
Is the initiative relevant to one of the UNPSA categories? Reaching the poorest and most vulnerable through inclusive services and partnerships
UNPSACriteria
2017.1.1 Introduces an idea, policy, practice or structure that is distinctively new, innovative and unique in the context of a given country or region, for reaching the poorest and most vulnerable and ensuring that they make progress towards the SDGs
2017.1.2 Increases the access of the poorest and most vulnerable people to quality and affordable public services. This can be done notably by addressing the obstacles that hinder their access to public services such as geography, income or other social or economic factors, security issues, care burden, mobility, discrimination related to sex, gender, age, race, ethnicity and other factors depending on the country or regional context. This can also include introducing new approaches to delivering services or claiming rights and obtaining benefits, so that the poorest and most vulnerable can access those more easily.
2017.1.3 Promote partnerships to mobilize and share knowledge, skills, technologies and financial resources to support the poorest and most vulnerable
2017.1.4 Encourage and promote effective partnerships between public, private and civil society organizations to deliver public services or respond to the needs of the poorest and most vulnerable. Those can be based on experience and strategies that can empower the poorest and most vulnerable to reach the SDGs in various areas
2017.1.5 Creates mechanisms to ensure that the poorest and most vulnerable (and those who represent or assist them) can easily obtain information about public services -notably services related to the SDGs- , related decisions and approaches, as well as about their own rights and entitlements.
2017.1.6 Creates mechanisms that can help the poorest and most vulnerable (and those representing or assisting them) to hold the government accountable on the delivery of public services. This may include mechanisms allowing them to provide feedback on the relevance, quality and cost of public services; report any wrongdoing; initiate investigations; file complaints or request compensation where relevant.
2017.1.7 Introduces mechanisms that ensure that public officials are informed about the special needs of the poorest and most vulnerable, trained and equipped to meet them and held accountable when these needs are ignored or when the rights of the poorest and most vulnerable people are not protected.

Question 3: Implementation Date

Has the initiative been implemented for two or more years Yes
Please provide date of implemenation (dd/MM/yyyy) 21 Jan 2015

Question 4: Partners/Stakeholders

Has the United Nations or any UN agencies been involved in this initiative? No
Which UN agency was involved? (hold Ctrl to select multiple)
The Preparatory Commission for the Comprehensive Nuclear-Test-Ban Treaty Organization
Please provide details

Question 5: Required Supplemental Documents

Will you be able to provide supporting documentation for your initiative? Yes

Question 6: UNPSA Awards

Has the initiative already won a UNPS Award? No

Question 7: Other Awards

Has the initiative won other Public Service Awards? Yes
Comments: TOP 40 Award in the 2017 Indonesian Public Service Innovation Competition

Question 8: Sustainable Development Goals
Is the initiative relevant to any of the 17 SDG(s)? Yes
If you answered yes above, please specify which SDG is the most relevant to the initiative. (hold Ctrl to select multiple)
Goal 13: Climate Action
Which target(s) within the SDGs specified above is the initiative relevant to? (hold Ctrl to select multiple)
13.1 Strengthen resilience and adaptive capacity to climate-related hazards and natural disasters in all countries
13.3 Improve education, awareness-raising and human and institutional capacity on climate change mitigation, adaptation, impact reduction and early warning

Question 9: Validation Consent

Do you have any objections to us inquiring about the initiative for validation purposes? No

How did you know about UNPSA?

How did you know about UNPSA? Information from the Indonesian Ministry of State Apparatus Empowerment and Bureaucratic Reform

Nomination form

Questions/Answers

Question 1

Please provide a brief summary of the initiative including the problems/challenges it addressed and the solutions that the initiative introduced (300 words maximum)
Indonesia is the world’s largest archipelago, consisting of more than 17,000 islands inhabited by more than 250 million people. Situated at the crossroads of the four major tectonic plates, namely the Indo-Australia, the Eurasia, the Pacific and the Philippine Sea plates, Indonesia is frequently exposed to geological hazards including earthquakes, tsunamis, landslides as well as volcanic eruptions. Historical records show that Indonesia is one of countries that suffers the most fatalities as well as economic loss caused by geological disasters. CVGHM stands for the Center for Volcanology and Geological Hazard Mitigation. It is an Indonesian national government institute within the Geological Agency of the Ministry of Energy and Mineral Resources. The institute responsible for mitigating risk caused by geological hazards by disseminating reliable information in a timely manner. CVGHM initiated the development of a new system to make early warning system faster, free and directly accessible to public by giving notification through their cellular phone. Hence, MAGMA Indonesia was born (https://magma.vsi.esdm.go.id). It has been developed to streamline the process of geological hazard mitigation. It raises the bar on the standard of data monitoring and management for Indonesian government agencies. MAGMA Indonesia digitizes relevant geological data into integrated databases, making them easier to analyze and use. Frequent readings and analytics can now be made ready in an almost-real-time manner. As a public service, MAGMA Indonesia makes geological hazard information available anytime and anywhere for everyone.
a. What are the overall objectives of the initiative?
Please describe the overall objectives of the initiative (200 words maximum)
The main objective of MAGMA Indonesia is to reduce fatalities as well es economic losses caused by geological hazards by sending an extensive early warnings' notification through cellular phone and providing knowledge relating to the information of geological disasters in the form of interactive maps which, in turn, makes the society become more aware of disasters. The information includes the recommendations and directions so that people know what to do in order to anticipate the possible disasters. In addition to ground mitigation, CVGHM also participates in air mitigation through VONA (Volcano Observatory Notice for Aviation). VONA provides information related to volcanic ash such as eruption timing, ash column height, ash colour and ash distribution directions. The information is delivered in quasi-realtime to all involved parties in aviation sector both national and international.
b. How does the initiative fit within the selected category?
Please describe how the initiative is linked to the criteria of the category (200 words maximum)
MAGMA Indonesia has the following advantageous characteristics: 1. The early warning information is freely accessible for public via Website and Android application. The information can be used to increase the people preparedness as and can also be used as teaching materials as well as for capacity building purposes. 2. Many institutions, both local and international, have benefited from MAGMA Indonesia’s capabilities and have tested it extensively. MAGMA Indonesia has also been of tremendous use for the aviation industry, providing near real-time information that can be used to enhance the security of flights that traverse the Indonesian sky. 3. The application is developed to be user friendly, people can share informations they accessed in MAGMA Indonesia easily to any social media.

Question 2

The initiative should improve people’s lives, notably by enhancing the contribution of public services to the implementation of the 2030 Agenda for Sustainable Development and the realization of the SDGs
a. Please explain how the initiative improves the delivery of public services (200 words maximum)
MAGMA Indonesia provides services that increase the government's capabilities to save people's lives and prevent or mitigate social and economic losses. It can be achieved because MAGMA Indonesia is able to save time and cut off the long bureaucratic path in dissemination of early warning informations related to geological hazards including early warnings, reports, news, hazard maps as well as learning materials. MAGMA Indonesia make early warning system becomes faster, free, directly accessible to public by giving notification through their cellular phone which is the main public communication media.

Question 3

The initiative must impact positively a group or groups of the population (i.e. children, women, elderly, people with disability, etc) and address a significant issue of public service delivery within the context of a given country or region.
a. Please explain how the initiative has addressed a significant issue related to the delivery of public services (200 words maximum)
- MAGMA Indonesia cut off the long bureaucratic path in dissemination of early warning informations related to geological hazards, therefore the system is suitable in the event of emergency. - MAGMA Indonesia provides informations that is used by many parties including citizens, national agency for disaster management, local governments as well as all involved parties in aviation sector both national and international. - MAGMA Indonesia provides information that is easy to understand as well as the recommendation that also easy to follow by all different type of stakeholders. - MAGMA Indonesia has been used extensively in many crisis conditions.
b. Please explain how the initiative has impacted positively a group or groups of the population within the context of your country or region (200 words maximum)
- The local governments use the geological disaster recommendation from MAGMA for urban and government planning - The National Agency for Disaster Management (BPNB) uses MAGMA Indonesia to monitor disaster activities - The local governments execute the recommendation provided in MAGMA Indonesia in order to anticipate the possible disasters - Aviation sectors (national and international) use MAGMA Indonesia as the primary information source for volcanic ash events

Question 4

The initiative must present an innovative idea, a distinctively new approach, or a unique policy or approach implemented in order to realize the SDGs in the context of a given country or region.
a. Please explain in which way the initiative is innovative in the context of your country or region (200 words maximum)
Prior to the existing of MAGMA, all information and recommendations related to geological hazard were sent hierarchically by the government through mail, electronic media, and facsimile to local government then to local residents. Indonesia did not have a database of geological disaster. There was no single data source that was structured and was easily accessed. In addition, the majority of residents did not recognize the hazard potential surrounding them. The socialization for the whole resident was impossible to do due to the limited number of experts. After MAGMA was established, disaster information can be accessed in real time, accurately, easily, at any time, and in any place. MAGMA is presented in one window full of information and can be accessed via an Android app named MAGMA Indonesia or via Website https://magma.vsi.esdm.go.id/. This is the first application in Indonesia that provides integrated formal information and recommendation of geological hazards.

Question 4b

b. Please describe if the innovation is original or if it is an adaptation from other contexts (If it is known)? (200 words maximum)
MAGMA Indonesia is an original idea from a CVGHM staff (Dr. Devy Kamil Syahbana) to make early warning system faster, free, directly accessible to public by giving notification through their cellular phone. At the moment, cellular phone is used by almost all Indonesians as a primary communication media. MAGMA is developed in 2015 by several staff members of CVGHM. It has also been developed to streamline the process of geological hazard mitigation. It raises the bar on the standard of data monitoring and management for Indonesian government agencies. MAGMA digitizes relevant geological data into integrated databases, making them easier to analyze and use. Frequent readings and analytics can now be made ready in an almost-real-time manner.

Question 4c

c. What resources (i.e. financial, human , material or other resources, etc) were used to implement the initiative? (200 words maximum)
HUMAN RESOURCE 1. Database Designer and Administration Creating and designing database using MySQL Server and preparing web server for optimal use. 2. Programmer Creating system automation and Web and Android based application development. 3. Network Specialist Responsible for organizing the network and ensuring that there's no connection problem. Ensuring the data security (firewall) 4. User Interface Designer Responsible for creating a user-friendly user interface display. All the software used are based on open source. Hardware/infrastructure Resource: 1. Database Server 2. Front-End Server 3. Python Server 4. Programming Personal Computer (PC)

Question 5

The initiative should be adaptable to other contexts (e.g. other cities, countries or regions). There may already be evidence that it has inspired similar innovations in other public-sector institutions within a given country, region or at the global level.
a. Has the initiative been transferred to other contexts?
Yes
- Local and International agencies (local governments, VAAC Darwin, The Pacific Disaster Center, etc) uses the data provided by MAGMA Indonesia - MAGMA Indonesia has been used as a benchmark in the environment of the Indonesian Ministry of Energy and Mineral Resources to leverage other new innovations. MAGMA Indonesia developers have also give tutorials and assistances to build similar system with different purposes (interactive map of mineral resources, etc)

Question 6

The initiative should be able to be sustained over a significant period of time.
a. Please describe whether and how the initiative is sustainable (covering the social, economic and environmental aspects) (300 words maximum)
- MAGMA Indonesia is developed independently by permanent staff members of CVGHM. - MAGMA Indonesia is inline with Indonesian supreme law (Act Number 24 year 2007)
b. Please describe whether and how the initiative is sustainable in terms of durability in time (300 words maximum)
- MAGMA Indonesia is developed by several permanent staff members that are young (all less than 38 years). - MAGMA Indonesia has continuous budget support from the Indonesian government - MAGMA Indonesia is an open system, it is highly modifiable based on public needs - MAGMA Indonesia website visitors and also Android app user are increasing over time

Question 7

The initiative should have gone through a formal evaluation, showing some evidence of impact on improving people’s lives.
a. Has the initiative been formally evaluated?
Yes
If yes, please describe how the initiative was evaluated? (200 words maximum)
- MAGMA Indonesia has been evaluated through a competition in 2016 by the Ministry of Energy and Mineral Resources (MEMR) and received two awards as the best innovation in the environment of the MEMR . - MAGMA Indonesia has been evaluated through a competition in 2017 by the Ministry of Administrative and Bureaucratic Reform as one of the best 40 innovations in Indonesia.
b. Please describe the outcome of the evaluation of the impact of the initiative (200 words maximum)
- There were suggestions to include all of the information in English (for the moment, only two features (VONA and Press Release) information are provided in English - There were suggestions to increase the infrastructure specifications due to the increasing number of visitors/users
c. Please describe the indicators that were used (200 words maximum)
1. Creativity 2. Innovation 3. Stakeholder 4. Resources 5. Collaboration and Partnership 6. Result and Impact 7. Evaluation 8. Transferability or Replication

Question 8

The initiative must demonstrate that it has engaged various actors such as from other institutions, civil society, or the private sector, when possible.
a. The 2030 Development Agenda puts emphasis on collaboration, engagement, coordination, partnerships, and inclusion. Please describe what stakeholders were engaged in designing, implementing and evaluating the initiative. Please also highlight their roles and contributions (300 words maximum)
MAGMA Indonesia related to vast stakeholders, such as: - citizens (a. use the information and recommendation, b. send report on geological disasters or any suspicious phenomena around them, c. reporting bugs, and d. giving suggestions for system development) - tourists (a. use the information and recommendation, b. send report on geological disasters or any suspicious phenomena around them, c. reporting bugs, and d. giving suggestions for system development) - local governments (a. use the information and communicate them to their citizens and b. execute the recommendation provided by MAGMA as well as c. making coordination) - local industries around hazard zones (a. use the information, b. activate and deactivate the industry based on the recommendation provided by MAGMA) - national agencies and ministries (a. use the information and make a follow up based on their specific responsibilities in disaster management as well as b. making coordinations) - aviation sectors (a. use the information and make a follow up or actions based on their responsibilities in volcanic ash advisory)

Question 9

a. Please describe the key lessons learned, and any view you have on how to further improve the initiative (200 words maximum)
During the eruption of Mount Agung in November 2017, users of MAGMA Indonesia has been increasing significantly from around 100,000 visitors to more than 1,000,000 visitors. One of the reason is because the volcano is located in Bali, one of the most touristic places in the world. During the crisis, many users come from foreign countries, they highly needed information concerning the volcanic activity as they were afraid if their visit to Bali may not be a safe choice. At that time, the server was overloaded so the the application was not accessible for several hours. In order to help answering the questions, we use Twitter (ID: @id_magma). We have so many questions and suggestions. One of them is to provide the information in English. With such crises, we now know that we need to improve the capability of our system's infrastructure as well as providing information in English. We learn that disasters know no country borders and that we need to keep develop the system in order to extend the quantity and the quality of our public services.

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