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Nominee Information

Institutional Information
Member State Turkey
Institution Name Institute of Student Loan and Residency
Institution Type Ministry
Ministry Type Ministry of Youth Affairs and Sports
Administrative Level National
Name of initiative KYKNET
Projects Operational Years 2
Website of Institution yurtkur.gsb.gov.tr

Question 1: About the Initiative
Is this a public sector initiative? Yes

Question 2: Categories
Is the initiative relevant to one of the UNPSA categories? Making institutions inclusive and ensuring participation in decision-making
UNPSACriteria
2017.2.1 Introduces an idea, policy, practice or structure that is distinctively new, innovative and unique in the context of a given country or region Enhance the formal and informal participation of all individuals and groups in public decision-making processes or policies, approaches and measures related to public services and other aspects impacting on their lives. Institutionalize and/or strengthen participatory decision-making and consultation processes at the national and local level
2017.2.10 Promotes Participation through New Institutional Mechanisms
2017.2.2 Strengthen the capacity of national or local governments and public institutions responsible for overseeing or delivering public services to engage people in preparing and implementing decisions, especially the poor and vulnerable people
2017.2.6 Implements new processes and institutional mechanisms to channel the demands and views of people and enables governments – policy makers and public officials – to better interact with the public, particularly individual people, and allows people, for instance, to better express their needs, participate in and influence policy-making; comment on policy implementation; provide feedback on government services (on and off-line services); and file complaints.
2017.2.9 Enhances responsiveness of government to the demands and needs of citizens and ensures the inclusion of the views of concerned sections of the community in public affairs.

Question 3: Sustainable Development Goals
Is the initiative relevant to any of the 17 SDG(s)? Yes
If you answered yes above, please specify which SDG is the most relevant to the initiative. (hold Ctrl to select multiple)
Goal 4: Quality Education
Which target(s) within the SDGs specified above is the initiative relevant to? (hold Ctrl to select multiple)
4.3 By 2030, ensure equal access for all women and men to affordable and quality technical, vocational and tertiary education, including university

Question 4: Implementation Date
Has the initiative been implemented for two or more years Yes
Please provide date of implemenation (dd/MM/yyyy) 01 Sep 2015

Question 5: Partners
Has the United Nations or any UN agencies been involved in this initiative? No
Which UN agency was involved? (hold Ctrl to select multiple)
The Preparatory Commission for the Comprehensive Nuclear-Test-Ban Treaty Organization
Please provide details

Question 6: Supporting documentation
Will you be able to provide supporting documentation for your initiative? Yes

Question 7: UNPSA Awards
Has the initiative already won a UNPS Award? No

Question 8: Other Awards
Has the initiative won other Public Service Awards? No

Question 9: How did you learn about UNPSA?
How did you learn about UNPSA? I received an email from a colleague who received an email about the awards from the e-Government Portal of Turkey

Question 10: Validation Consent
I give consent to contact relevant persons and entities to inquire about the initiative for validation purpose. No

Question 1: About the Initiative
Is this a public sector initiative? Yes

Question 2: Categories
Is the initiative relevant to one of the UNPSA categories? Making institutions inclusive and ensuring participation in decision-making
UNPSACriteria
2017.2.1 Introduces an idea, policy, practice or structure that is distinctively new, innovative and unique in the context of a given country or region Enhance the formal and informal participation of all individuals and groups in public decision-making processes or policies, approaches and measures related to public services and other aspects impacting on their lives. Institutionalize and/or strengthen participatory decision-making and consultation processes at the national and local level
2017.2.10 Promotes Participation through New Institutional Mechanisms
2017.2.2 Strengthen the capacity of national or local governments and public institutions responsible for overseeing or delivering public services to engage people in preparing and implementing decisions, especially the poor and vulnerable people
2017.2.6 Implements new processes and institutional mechanisms to channel the demands and views of people and enables governments – policy makers and public officials – to better interact with the public, particularly individual people, and allows people, for instance, to better express their needs, participate in and influence policy-making; comment on policy implementation; provide feedback on government services (on and off-line services); and file complaints.
2017.2.9 Enhances responsiveness of government to the demands and needs of citizens and ensures the inclusion of the views of concerned sections of the community in public affairs.

Question 3: Sustainable Development Goals
Is the initiative relevant to any of the 17 SDG(s)? Yes
If you answered yes above, please specify which SDG is the most relevant to the initiative. (hold Ctrl to select multiple)
Goal 4: Quality Education
Which target(s) within the SDGs specified above is the initiative relevant to? (hold Ctrl to select multiple)
4.3 By 2030, ensure equal access for all women and men to affordable and quality technical, vocational and tertiary education, including university

Question 4: Implementation Date
Has the initiative been implemented for two or more years Yes
Please provide date of implemenation (dd/MM/yyyy) 01 Sep 2015

Question 5: Partners
Has the United Nations or any UN agencies been involved in this initiative? No
Which UN agency was involved? (hold Ctrl to select multiple)
The Preparatory Commission for the Comprehensive Nuclear-Test-Ban Treaty Organization
Please provide details

Question 6: Supporting documentation
Will you be able to provide supporting documentation for your initiative? Yes

Question 7: UNPSA Awards
Has the initiative already won a UNPS Award? No

Question 8: Other Awards
Has the initiative won other Public Service Awards? No

Question 9: How did you learn about UNPSA?
How did you learn about UNPSA? I received an email from a colleague who received an email about the awards from the e-Government Portal of Turkey

Question 10: Validation Consent
I give consent to contact relevant persons and entities to inquire about the initiative for validation purpose. No

Question 1: About the Initiative

Is this a public sector initiative? Yes

Question 2: Categories
Is the initiative relevant to one of the UNPSA categories? Making institutions inclusive and ensuring participation in decision-making
UNPSACriteria
2017.2.1 Introduces an idea, policy, practice or structure that is distinctively new, innovative and unique in the context of a given country or region Enhance the formal and informal participation of all individuals and groups in public decision-making processes or policies, approaches and measures related to public services and other aspects impacting on their lives. Institutionalize and/or strengthen participatory decision-making and consultation processes at the national and local level
2017.2.10 Promotes Participation through New Institutional Mechanisms
2017.2.2 Strengthen the capacity of national or local governments and public institutions responsible for overseeing or delivering public services to engage people in preparing and implementing decisions, especially the poor and vulnerable people
2017.2.6 Implements new processes and institutional mechanisms to channel the demands and views of people and enables governments – policy makers and public officials – to better interact with the public, particularly individual people, and allows people, for instance, to better express their needs, participate in and influence policy-making; comment on policy implementation; provide feedback on government services (on and off-line services); and file complaints.
2017.2.9 Enhances responsiveness of government to the demands and needs of citizens and ensures the inclusion of the views of concerned sections of the community in public affairs.

Question 3: Implementation Date

Has the initiative been implemented for two or more years Yes
Please provide date of implemenation (dd/MM/yyyy) 01 Sep 2015

Question 4: Partners/Stakeholders

Has the United Nations or any UN agencies been involved in this initiative? No
Which UN agency was involved? (hold Ctrl to select multiple)
The Preparatory Commission for the Comprehensive Nuclear-Test-Ban Treaty Organization
Please provide details

Question 5: Required Supplemental Documents

Will you be able to provide supporting documentation for your initiative? Yes

Question 6: UNPSA Awards

Has the initiative already won a UNPS Award? No

Question 7: Other Awards

Has the initiative won other Public Service Awards? No

Question 8: Sustainable Development Goals
Is the initiative relevant to any of the 17 SDG(s)? Yes
If you answered yes above, please specify which SDG is the most relevant to the initiative. (hold Ctrl to select multiple)
Goal 4: Quality Education
Which target(s) within the SDGs specified above is the initiative relevant to? (hold Ctrl to select multiple)
4.3 By 2030, ensure equal access for all women and men to affordable and quality technical, vocational and tertiary education, including university

Question 9: Validation Consent

Do you have any objections to us inquiring about the initiative for validation purposes? No

How did you know about UNPSA?

How did you know about UNPSA? I received an email from a colleague who received an email about the awards from the e-Government Portal of Turkey

Nomination form

Questions/Answers

Question 1

Please provide a brief summary of the initiative including the problems/challenges it addressed and the solutions that the initiative introduced (300 words maximum)
Institution of Student Loan and Residency aims to contribute to students' education by providing contemporary and reliable accommodation, nutrition, student loans and scholarship services. Institution also contributes to the development of social, cultural and sports activities for students with the social state approach. The biggest problems of the institution were not reaching enough students in need because of the old and complex bureaucratic processes. In addition to this, the travel costs of students who go to the cities to apply for residency had been increasing quite rapidly. Students had to pick necessary documents from several government institutions and hand deliver them to the Institution’s offices. With KYKNET and Social Aid Program, several government institutions can share information on one platform for all the procedures. Students can apply for residency, student loan and/or scholarship for their education in the comfort of their home without having to go several institutions to get documents or wait in line for hours. By doing this the program allows students in needs complete their application without interference from outside. Now, Institution use KYKNET to implement Higher Education Social Aid Program. With Higher Education Social Aid Program students can apply for residency and scholarships with ease. They can track and attend social activities on the KYKNET Module “GencizBiz” (We are The Youth) interface.
a. What are the overall objectives of the initiative?
Please describe the overall objectives of the initiative (200 words maximum)
Higher Education Social Aid Program aims to provide equal standards for every student especially orphans, disabled students and war veterans’ children. Program provides reliable accommodation, scholarship and student loans to university students. Besides this effect, Social Aid Program aims bringing students from different regions together and making possible to fusion of cultures. Students from every region of the country come together in these dormitories and can share their culture with their roommates and other students.
b. How does the initiative fit within the selected category?
Please describe how the initiative is linked to the criteria of the category (200 words maximum)
We choose “Category 1. Reaching the poorest and most vulnerable through inclusive services and partnerships” because with KYKNET and Higher Education Social Aid Program is helping students who are orphans, disabled or war veteran’ child. Also, program gives priority to the women. It helps the students in need with money and accommodation. With the modules on the KYKNET, every university students can apply and check their status for student loans, scholarship and residency. Also, they can check social activities they can attend. With KYKKİM call center and the social media students can give feedbacks about the program and KYKNET. Feedbacks help the Institution of Student Loans and Residency to enhance responsiveness to the demands and needs of citizens and make necessary changes. Also with the big data KYKNET occurred there can be new developments for students all over the country.

Question 2

The initiative should improve people’s lives, notably by enhancing the contribution of public services to the implementation of the 2030 Agenda for Sustainable Development and the realization of the SDGs
a. Please explain how the initiative improves the delivery of public services (200 words maximum)
With KYKNET, several government institutions can share information on one platform for all the procedures. Students can apply for residency, student loan and/or scholarship for their education in the comfort of their home without having to go several institutions or different cities for application or wait in line for hours to apply for scholarship and/or student loan. Program provides security, reliable accommodation and financial aid to those in need. Data gathered in the system and feedbacks from students helps officials make new policies. Also with these data public officials can make analysis and introduce new modules for students. Also, this program helps the students in need, especially orphaned and disabled and poor. It provides financial aid and accommodation throughout their university education.

Question 3

The initiative must impact positively a group or groups of the population (i.e. children, women, elderly, people with disability, etc) and address a significant issue of public service delivery within the context of a given country or region.
a. Please explain how the initiative has addressed a significant issue related to the delivery of public services (200 words maximum)
The biggest problems of the institution were not reaching enough students in need because of the old and complex bureaucratic processes. In addition to this, the travel costs of students who go to the cities to apply for residency had been increasing quite rapidly. Students had to pick necessary documents from several government institutions and hand deliver them to the Institution’s offices. With KYKNET and Social Aid Program, several government institutions can share information on one platform for all the procedures. Students can apply for residency, student loan and/or scholarship for their education in the comfort of their home without having to go several institutions to get documents or wait in line for hours. By doing this the program allows students in needs complete their application without interference from outside. Every student gets the same quality service from every step of the way to their university education.
b. Please explain how the initiative has impacted positively a group or groups of the population within the context of your country or region (200 words maximum)
Higher Education Social Aid Program is a partnership with Institution of Student Loans and Residency, TÜRKSAT and Tiga Information Technologies to share knowledge and technologies and financial resources to support the university students. With this program, students can apply for residency, student loan and/or scholarship for their university education in the comfort of their home without having to go several institutions to get documents, spend money for the travel to the application or wait in line for hours. Besides the benefits of KYKNET’s modules for students, it also helps government officials to conducts their job with several modules such as: verification, placement, dormitories management, fingerprint management system, collection and GencizBiz (We are the Youth) module.

Question 4

The initiative must present an innovative idea, a distinctively new approach, or a unique policy or approach implemented in order to realize the SDGs in the context of a given country or region.
a. Please explain in which way the initiative is innovative in the context of your country or region (200 words maximum)
Higher Education Social Aid Program is helping students who are orphans, disabled or war veteran’ child. Also, program gives priority to the women. It helps the students in need with money and accommodation. With the modules on the KYKNET, every university students can apply and check their status for student loans, scholarship and residency. With this project every student can apply for residency and student loans from anywhere. Institution of Student Loans and Residency's work load is decreasing with every improvement made in the program. The intensity and complexity of the bureaucratic processes are also decreasing because of the several modules which works together other public institutions.

Question 4b

b. Please describe if the innovation is original or if it is an adaptation from other contexts (If it is known)? (200 words maximum)
This program is an original project for students everywhere in the country before this system most of the students with special circumstances couldn't get to higher education because of financial or accommodation problems. With this program every student has equal opportunities.

Question 4c

c. What resources (i.e. financial, human , material or other resources, etc) were used to implement the initiative? (200 words maximum)
Government invest 3 million Turkish Liras to this project in 2015. KYKNET is using 850 CPUs, 8 TB Ram and 320 TB storage space. Also, an entire division of computer engineers provided by institution, TÜRKSAT and Tiga Information Technologies Inc. are working on the program constantly to improve it every day.

Question 5

The initiative should be adaptable to other contexts (e.g. other cities, countries or regions). There may already be evidence that it has inspired similar innovations in other public-sector institutions within a given country, region or at the global level.
a. Has the initiative been transferred to other contexts?
No
This project can be used everywhere in the world with every complicated application process for students. It can accessible from everywhere with an internet connection. Student can check their residency and student loan status, make payments etc. Also, personnel in the institution can quickly determine if the application is admissible with the help of the several modules. With its key features, KYKNET and Social Aid Program can be use by every university or Youth and Sports Ministry to improve their application and evaluation system. Every student will have evaluated fairly and equally with this system.

Question 6

The initiative should be able to be sustained over a significant period of time.
a. Please describe whether and how the initiative is sustainable (covering the social, economic and environmental aspects) (300 words maximum)
This is a system for the Youth and Sports Ministry. KYKNET significantly decreases the cost and waste of paper based documents. Every step of the system is designed to work online without paperwork. Thus, KYKNET helps protect the environment by reducing paper usage. Also, online application allows the institution to direct the human resources to different and more needed areas. With this direction of human resources institution save millions of Turkish Liras on employment fees. One other benefit is the program helps poor and vulnarable students from every region of the country. With the building and real estate plan of the institution every year new dormitories are built and student capacity is raised.
b. Please describe whether and how the initiative is sustainable in terms of durability in time (300 words maximum)
This project is made to be uphold 320 TB data. With the annual and monthly technical services of the hardware system and constant control of the additional modules requested by the Institution, KYKNET is sustainable easily.

Question 7

The initiative should have gone through a formal evaluation, showing some evidence of impact on improving people’s lives.
a. Has the initiative been formally evaluated?
No

Question 8

The initiative must demonstrate that it has engaged various actors such as from other institutions, civil society, or the private sector, when possible.
a. The 2030 Development Agenda puts emphasis on collaboration, engagement, coordination, partnerships, and inclusion. Please describe what stakeholders were engaged in designing, implementing and evaluating the initiative. Please also highlight their roles and contributions (300 words maximum)
KYKNET is developed by Tiga Information Technologies Inc. with a collaboration of Institution of Student Loans and Residency and TURKSAT. Institution gave the project development to TÜRKSAT. TÜRKSAT contracted out the development to Tiga. Also, Tiga Information Technologies provided the engineers to work on the project full time at the Institution for efficiency.

Question 9

a. Please describe the key lessons learned, and any view you have on how to further improve the initiative (200 words maximum)
With these type of projects governments can help their students get financial and accommodation aid throughout their education. Also, these kind of programs works with computer and thereby reducing the bureaucratic burden of its users. In addition to this, the human resources that have been lost due to the complex bureaucratic processes can be now used in necessary areas and the personnel gap caused by complex processes can be closed.

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