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Nominee Information

Institutional Information
Member State South Africa
Institution Name Centre for Public Service Innovation
Institution Type Public Agency
Administrative Level National
Name of initiative Emergency medical Dispatch System
Projects Operational Years 7
Website of Institution

Question 1: About the Initiative
Is this a public sector initiative? Yes

Question 2: Categories
Is the initiative relevant to one of the UNPSA categories? Making institutions inclusive and ensuring participation in decision-making
UNPSACriteria
2017.2.1 Introduces an idea, policy, practice or structure that is distinctively new, innovative and unique in the context of a given country or region Enhance the formal and informal participation of all individuals and groups in public decision-making processes or policies, approaches and measures related to public services and other aspects impacting on their lives. Institutionalize and/or strengthen participatory decision-making and consultation processes at the national and local level
2017.2.6 Implements new processes and institutional mechanisms to channel the demands and views of people and enables governments – policy makers and public officials – to better interact with the public, particularly individual people, and allows people, for instance, to better express their needs, participate in and influence policy-making; comment on policy implementation; provide feedback on government services (on and off-line services); and file complaints.
2017.2.9 Enhances responsiveness of government to the demands and needs of citizens and ensures the inclusion of the views of concerned sections of the community in public affairs.

Question 3: Sustainable Development Goals
Is the initiative relevant to any of the 17 SDG(s)? Yes
If you answered yes above, please specify which SDG is the most relevant to the initiative. (hold Ctrl to select multiple)
Goal 3: Good Health
Which target(s) within the SDGs specified above is the initiative relevant to? (hold Ctrl to select multiple)
3.8 Achieve universal health coverage, including financial risk protection, access to quality essential health-care services and access to safe, effective, quality and affordable essential medicines and vaccines for all

Question 4: Implementation Date
Has the initiative been implemented for two or more years Yes
Please provide date of implemenation (dd/MM/yyyy) 02 Jul 2012

Question 5: Partners
Has the United Nations or any UN agencies been involved in this initiative? No
Which UN agency was involved? (hold Ctrl to select multiple)
The Preparatory Commission for the Comprehensive Nuclear-Test-Ban Treaty Organization
Please provide details

Question 6: Supporting documentation
Will you be able to provide supporting documentation for your initiative? Yes

Question 7: UNPSA Awards
Has the initiative already won a UNPS Award? No

Question 8: Other Awards
Has the initiative won other Public Service Awards? Yes
If yes, please specify name, organisation and year. CPSI Awards

Question 9: How did you learn about UNPSA?
How did you learn about UNPSA? Through the UNPSA invitation email sent to nominate.

Question 10: Validation Consent
I give consent to contact relevant persons and entities to inquire about the initiative for validation purpose. No

Question 1: About the Initiative
Is this a public sector initiative? Yes

Question 2: Categories
Is the initiative relevant to one of the UNPSA categories? Making institutions inclusive and ensuring participation in decision-making
UNPSACriteria
2017.2.1 Introduces an idea, policy, practice or structure that is distinctively new, innovative and unique in the context of a given country or region Enhance the formal and informal participation of all individuals and groups in public decision-making processes or policies, approaches and measures related to public services and other aspects impacting on their lives. Institutionalize and/or strengthen participatory decision-making and consultation processes at the national and local level
2017.2.6 Implements new processes and institutional mechanisms to channel the demands and views of people and enables governments – policy makers and public officials – to better interact with the public, particularly individual people, and allows people, for instance, to better express their needs, participate in and influence policy-making; comment on policy implementation; provide feedback on government services (on and off-line services); and file complaints.
2017.2.9 Enhances responsiveness of government to the demands and needs of citizens and ensures the inclusion of the views of concerned sections of the community in public affairs.

Question 3: Sustainable Development Goals
Is the initiative relevant to any of the 17 SDG(s)? Yes
If you answered yes above, please specify which SDG is the most relevant to the initiative. (hold Ctrl to select multiple)
Goal 3: Good Health
Which target(s) within the SDGs specified above is the initiative relevant to? (hold Ctrl to select multiple)
3.8 Achieve universal health coverage, including financial risk protection, access to quality essential health-care services and access to safe, effective, quality and affordable essential medicines and vaccines for all

Question 4: Implementation Date
Has the initiative been implemented for two or more years Yes
Please provide date of implemenation (dd/MM/yyyy) 02 Jul 2012

Question 5: Partners
Has the United Nations or any UN agencies been involved in this initiative? No
Which UN agency was involved? (hold Ctrl to select multiple)
The Preparatory Commission for the Comprehensive Nuclear-Test-Ban Treaty Organization
Please provide details

Question 6: Supporting documentation
Will you be able to provide supporting documentation for your initiative? Yes

Question 7: UNPSA Awards
Has the initiative already won a UNPS Award? No

Question 8: Other Awards
Has the initiative won other Public Service Awards? Yes
If yes, please specify name, organisation and year. CPSI Awards

Question 9: How did you learn about UNPSA?
How did you learn about UNPSA? Through the UNPSA invitation email sent to nominate.

Question 10: Validation Consent
I give consent to contact relevant persons and entities to inquire about the initiative for validation purpose. No

Question 1: About the Initiative

Is this a public sector initiative? Yes

Question 2: Categories
Is the initiative relevant to one of the UNPSA categories? Making institutions inclusive and ensuring participation in decision-making
UNPSACriteria
2017.2.1 Introduces an idea, policy, practice or structure that is distinctively new, innovative and unique in the context of a given country or region Enhance the formal and informal participation of all individuals and groups in public decision-making processes or policies, approaches and measures related to public services and other aspects impacting on their lives. Institutionalize and/or strengthen participatory decision-making and consultation processes at the national and local level
2017.2.6 Implements new processes and institutional mechanisms to channel the demands and views of people and enables governments – policy makers and public officials – to better interact with the public, particularly individual people, and allows people, for instance, to better express their needs, participate in and influence policy-making; comment on policy implementation; provide feedback on government services (on and off-line services); and file complaints.
2017.2.9 Enhances responsiveness of government to the demands and needs of citizens and ensures the inclusion of the views of concerned sections of the community in public affairs.

Question 3: Implementation Date

Has the initiative been implemented for two or more years Yes
Please provide date of implemenation (dd/MM/yyyy) 02 Jul 2012

Question 4: Partners/Stakeholders

Has the United Nations or any UN agencies been involved in this initiative? No
Which UN agency was involved? (hold Ctrl to select multiple)
The Preparatory Commission for the Comprehensive Nuclear-Test-Ban Treaty Organization
Please provide details

Question 5: Required Supplemental Documents

Will you be able to provide supporting documentation for your initiative? Yes

Question 6: UNPSA Awards

Has the initiative already won a UNPS Award? No

Question 7: Other Awards

Has the initiative won other Public Service Awards? Yes
Comments: CPSI Awards

Question 8: Sustainable Development Goals
Is the initiative relevant to any of the 17 SDG(s)? Yes
If you answered yes above, please specify which SDG is the most relevant to the initiative. (hold Ctrl to select multiple)
Goal 3: Good Health
Which target(s) within the SDGs specified above is the initiative relevant to? (hold Ctrl to select multiple)
3.8 Achieve universal health coverage, including financial risk protection, access to quality essential health-care services and access to safe, effective, quality and affordable essential medicines and vaccines for all

Question 9: Validation Consent

Do you have any objections to us inquiring about the initiative for validation purposes? No

How did you know about UNPSA?

How did you know about UNPSA? Through the UNPSA invitation email sent to nominate.

Nomination form

Questions/Answers

Question 1

Please provide a brief summary of the initiative including the problems/challenges it addressed and the solutions that the initiative introduced (300 words maximum)
Writing on papers was such a cumbersome work and some of the records were lost and they were running out of storage, and was not easy to track what and where the ambulance is at the current moment. Initially it was done by the Italian Cooperation then it was faces out in 2010(World Cup) then failed in 2011 cause the company that supposed to look after it was liquidated and the system crashed and nobody knew how to repair it. So we had to start coding it from catch and develop a new one. Make everything easy for management for decision making and manage daily operation of the movement of ambulances within the province. We are now able to reach the poorest communities cause we were able to increase the number of ambulances (30 Where bought) with the finance that was allocated for the new system that they wanted to procure (R50 000 000.00).Now it is quickly and easy to dispatch ambulances where ever it is needed and for the management to make decision and be able to see the shortage of ambulance around the province. It also serves the department of safety and security to track some records or can get some information on their cases. They use to have a limited number of personnel working at the control but now they have increase people that are dispatching hence the overtime have declined drastically. We are currently supporting it and we are planning to expand to so that the stakeholders can view reports anywhere and wherever they are in the world.
a. What are the overall objectives of the initiative?
Please describe the overall objectives of the initiative (200 words maximum)
Writing on papers was such a cumbersome work and some of the records were lost and they were running out of storage, and was not easy to track what and where the ambulance is at the current moment at the particular time. The system was introduced to assist the EMS component or department to manage ambulances and coordinate the dispatching and the transportation of patients from hospital to hospital in a form of transfer and patient from homes or accidents to the designated hospital. One has to imagine when you have to transport a MDR (TB) patient in a taxi, there would be an epidemic of such encounter, especial our province is about 54% or more rural settlers and they are so remote without ambulances. Make everything easy for management for decision making and manage daily operation of the movement of ambulances within the province.
b. How does the initiative fit within the selected category?
Please describe how the initiative is linked to the criteria of the category (200 words maximum)
We are at the far northern borders of the country where our neighbours are Mozambique and Swaziland, and we have an influx if illegal immigrant with unchecked diseases, most are jobless and they settle at the villages and our South Africans are exposed and most are elderly and vulnerable. They have difficulties in getting services cause hospital are very far from those villages and there was a lack of ambulances in our province , with the system initiatives we were or the department was able to divert the finance for buying the system and procure a number ambulances which were able to secure a satellite stations that is stationed at the rural should the ambulance needed at nearest Clinic or around the community and they are able to access to quality services for the poorest and most vulnerable people to quality and affordable public services.

Question 2

The initiative should improve people’s lives, notably by enhancing the contribution of public services to the implementation of the 2030 Agenda for Sustainable Development and the realization of the SDGs
a. Please explain how the initiative improves the delivery of public services (200 words maximum)
Writing on papers was such a cumbersome work and some of the records were lost and they were running out of storage, and was not easy to track what and where the ambulance is at the current moment. We were able to reduce the response time for ambulances and we increased staff for better call taking and we were able to reduce overtime for staff. Staff can now rest and they are effective and efficient during the attending of incidents. The public are now able to get service on time and mortality rate have decreased drastically.

Question 3

The initiative must impact positively a group or groups of the population (i.e. children, women, elderly, people with disability, etc) and address a significant issue of public service delivery within the context of a given country or region.
a. Please explain how the initiative has addressed a significant issue related to the delivery of public services (200 words maximum)
Now people or disadvantage communities do not have to wait for a long time to get ambulance service. And they have a reference on delayed or a not showing ambulance for future reference b. Please explain how the initiative has impacted positively a group or groups of the population within the context of your country or region (200 words maximum) The is lesser mortality rate, the spreading of diseases are reduces cause patients can now have a special equipment for a specific incident, thus the patient is not exposed to the environment.
b. Please explain how the initiative has impacted positively a group or groups of the population within the context of your country or region (200 words maximum)
Reducing the cost of Delivering Services (The department wanted to procure a R50 000 000.00 system for which, the department was able to procure 30 ambulance with that money)

Question 4

The initiative must present an innovative idea, a distinctively new approach, or a unique policy or approach implemented in order to realize the SDGs in the context of a given country or region.
a. Please explain in which way the initiative is innovative in the context of your country or region (200 words maximum)
Reducing the cost of Delivering Services (The department wanted to procure a R50 000 000.00 system for which, the department was able to procure 30 ambulance with that money)

Question 4b

b. Please describe if the innovation is original or if it is an adaptation from other contexts (If it is known)? (200 words maximum)
Initially it was done by the Italian Cooperation the it was faces out in 2010(World cup introduce new one) then failed in 2011 cause the company that supposed to look after it was liquidated and the system crashed and nobody knew how to repair it. So we had to start coding it from catch and develop a new one.

Question 4c

c. What resources (i.e. financial, human , material or other resources, etc) were used to implement the initiative? (200 words maximum)
We have used the degraded IT equipment left during world cup, and we have tried to resuscitate the old computers that people were not using.

Question 5

The initiative should be adaptable to other contexts (e.g. other cities, countries or regions). There may already be evidence that it has inspired similar innovations in other public-sector institutions within a given country, region or at the global level.
a. Has the initiative been transferred to other contexts?
No
We have the source code within our site and can be freely available if any other department want to utilise it, and can be modify to suit their need or specification.

Question 6

The initiative should be able to be sustained over a significant period of time.
a. Please describe whether and how the initiative is sustainable (covering the social, economic and environmental aspects) (300 words maximum)
With the current design of the application tool, we are able to sustain the system, and is able to run even on the old hardware without any inconvenience.
b. Please describe whether and how the initiative is sustainable in terms of durability in time (300 words maximum)
The system was built to last the next 100 years based on the requirement of that particular time the source code is upgradable to new environment of that particular time. It is adoptive and user friendly, even a novice user can use it

Question 7

The initiative should have gone through a formal evaluation, showing some evidence of impact on improving people’s lives.
a. Has the initiative been formally evaluated?
No

Question 8

The initiative must demonstrate that it has engaged various actors such as from other institutions, civil society, or the private sector, when possible.
a. The 2030 Development Agenda puts emphasis on collaboration, engagement, coordination, partnerships, and inclusion. Please describe what stakeholders were engaged in designing, implementing and evaluating the initiative. Please also highlight their roles and contributions (300 words maximum)
ICT Development team; EMS Station Managers, Control room managers, and Control Room personnel: ICT Development Team, they were coding designing and doing system analysis of the application. EMS Station Manager: he was responsible for application specifications and the report analysis of the overall outcome of the tool. The Control Room Manager: Coordinating the functional of the application, how the incident was reported and overlook if there were gaps in between. Control Room Personnel: the shift leader was testing the efficiency and the credibility of the data that is being captured.

Question 9

a. Please describe the key lessons learned, and any view you have on how to further improve the initiative (200 words maximum)
We do not have sufficient hardware like server’s ups and computers. To run an efficient system tools good working environment will make us work more effective and internet line be upgraded and secluded to the rest of the network for the real time tracking of the ambulance and call recording for proficiency.

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